B.S. in HoSpitality and touriSm management

undergraduate

HOSPITALITY & TOURISM MANAGEMENT PROGRAMS

WELcOMEWhat makes studying hospitality and tourism management at the University of New Haven unique? Students, parents, and industry colleagues ask me this question all the time. My answer is always the same. Our fac-ulty, staff, and students are excited — excited about UNH and excited about hospitality! We live and breathe

our internal motto: Small. Private. Focused. Huge Results.

The Department of Hospitality and Tourism Management at UNH is the oldest in the State of Connecticut. A regional leader, our program emphasizes the development of core knowledge and skills essential for the modern international hospitality manager. Furthermore, every aspect of our instruction is focused on the hands-on learning experiences that so impress employers.

Specifically, the program aims to ensure that all HTM graduates: excel in both oral and written communications skills and develop top-notch interpersonal skills; become highly organized individuals with the ability to multi-task; under-stand the importance of teamwork; and perform every job task with thoroughness and enthusiasm.

In short, we pride ourselves in crafting the next generation of business savvy graduates who approach the industry with sound financial knowledge, strategic thinking, and a sustainable business development mindset.

Welcome to entrepreneurial education at its best!

Sincerely,

Juline E. Mills, Ph.D. Department Chair

“...every aspect of our

instruction is focused on

the hands-on learning

experiences that so

impress employers.”

CHair’S WelComeThank you for your interest in the Hospitality and Tourism Management program at the University of New Haven. As a national leader in experiential education, we provide a wide variety of learning opportunities that emphasize a combination of theory and practice. A perfect example of this philosophy can be found

within our Hospitality Department. Our curriculum is structured to give you a chance to explore the business world and get your feet wet right from the start — you’ll take your first business course in the first semester of freshman year. What better way to establish a solid career than with the foundation of a liberal arts education and a strong business core?

In keeping with our model of experiential learning, we give you the opportunity to run a gourmet restaurant and coffee shop right on our campus, participate in local and national competitions such as the Google Ad Word Contest, business plan competitions, and corporate challenges. We also are able to offer you internships through our extensive alumni base as well as through the business network of our faculty. All of these resources give you priceless opportunities to take the knowledge gained in the classroom and apply it in a real-life busi-ness environment. We even offer you the chance to earn your tuition by participating in the College of Business Scholarship Challenge — a fun and creative competition focused on entrepreneurship for high school seniors.

Our graduates are people who are making a difference in today’s global economy and in the lives of others in our local communities, from Wall Street to Main Street. The College of Business not only enables you to develop intellectually but also allows you to cultivate a professional network that is essential to success in your future career. I encourage you to visit our campus, meet our students and distinguished faculty, and experience all that the Hospitality and Tourism Management program at the University of New Haven has to offer.

Sincerely,

Elizabeth B. Davis, Ph.D. Dean, College of Business

“The College of Business

not only enables you to

develop intellectually but

also allows you to cultivate

a professional network that

is essential to success in

your future career.”

dean’S meSSage

the direction is up for hospitality and tourism management. Ever wonder what the world’s largest industry is? You’re looking at it — hospitality and tourism management. People are moving around the global neighborhood as never before. Yet they want to feel at home wherever they go. This growing industry accounts for a huge chunk of domestic product, capital investment, and consumer spending. The upshot? There’s a serious call for managers with in-depth knowledge of international travel and a flair for organization. Our degree programs, concen-trations, and minors will help make you a leader in the art and science of keeping guests happy.

did you know?.. an ever-increasing number of destinations have opened up and invested in tourism,

turning tourism into a key driver of socio-economic progress through export revenues,

the creation of jobs and enterprises, and infrastructure development.

.. over the past six decades, tourism experienced continued expansion and

diversification, becoming one of the largest and fastest-growing economic sectors

in the world.

.. international tourist arrivals worldwide will increase by 3.3% a year from 2010 to

2030, reaching 1.8 billion by 2030 according to the unWto (united nations World

tourism organization) long-term forecast, tourism towards 2030.

.. international tourism receipts reached uS $1,075 billion worldwide in 2012,

up from uS $1,042 billion in 2011*.

* UNWTO Tourism Highlights, 2013 edition

Jeffery’s Fusion Restaurant. A fine-dining destination located on cam-pus, this is the foodservice training facility. Students run much of the

operation, developing skills ranging from menu planning to food preparation to various styles of tableside food service. Recent, exciting renovations to the restaurant are preparing students for the

workplace better than ever. The restaurant is used for instruction in the following courses:

.. applied techniques in the Culinary arts

.. advanced Cuisine management and techniques

.. Beverage management

.. Catering and events management (Wedding planning)

.. Foodservice management

.. Foodservice operations (Wednesday lunch series)

.. History of Beer

.. mixology 101

.. Wine appreciation

Hazell Nut Café. Completely student-run, the Hazell Nut Café serves as an on-site “lab” and training facility. Students are responsible for the entire

operation, including staffing, selecting menu items, ordering, promotion, and management. This charming coffee shop and Internet café entails four paid management positions, which are held by junior- and senior-

level students. Staffing the café and serving customers — students from Food Service Management and Food Service Operations classes.

The Café offers a menu that includes gourmet coffees, signature teas, and signature student-branded products as well as fresh-baked goods, gourmet snacks and made-to-order specialty sandwiches.

At the Hazell Nut Café, students find out, first-hand, what it takes to run a business, such as dealing with local suppliers. Since small businesses provide most of the jobs in the private sector, this enterprise is more than a fantastic learning tool. It’s a great invest-ment. The returns will be well-trained future business owners and the jobs they create.

The facilities in the hospitality and tourism management program bring the real world of foodservice and restaurant management directly to campus. Students not only work at these two facilities, they run the operations, gaining invaluable management experience that will stand out on their resume and snag the attention of employers.

FacilitiesWhere is this industry going?

Our faculty members hail from every avenue of the hospitality and tourism industry, bringing a remarkable depth and breadth of business experience and expertise to our programs. Their areas of skill and knowledge include:

.. foodservice operations

.. international tourism

.. conventions and meeting planning

.. wedding planning

.. advanced culinary techniques

.. the legal aspects of the industry

.. front office procedures

.. lodging operations and management

.. sales and marketing

.. spa management

.. finance and cost controls

.. wine education

Continually staying abreast of new developments in the industry — and even foreseeing the trends that have yet to emerge — our faculty members are also active in research and have authored over 100 research publications, including scholarly publications, conference pro-ceedings, and industry news items. Current research projects include social networking and its use in travel and tourism (Dr. Juline Mills) and a 20-year analysis of information technol-ogy trends and the effect on the hospitality industry (Dr. Miranda Lee).

When it comes to faculty-student interaction in the program, we are talking about something that is quite special. The word that best defines it? Openness. The department believes in an open door policy in which students can walk in and seek professional advice at any time. The faculty’s ever-present willingness to help students understand the industry in which they have chosen a career path as well as the detail and rigor that is needed for success in that career, has helped to give the UNH hospitality and tourism management program an enviable reputa-tion among other programs of its kind.

FacultyMentors, Networking, and Landing a Job.

At the University of New Haven, mentoring is not just about listening to the pros. It’s also your golden opportunity to learn the art of networking. In fact, networking is the #1 way that people land jobs. You’ll have multiple ways to connect with mentors who have made it in the industry and want to help you make it, too. Opportunities for learning and practicing your networking skills include:

.. Working directly with faculty and staff on campus and

hospitality-related projects

.. Spending time with hospitality industry executives

.. networking with hospitality industry executives in our

lunch and learn program

.. Working with the dean of the College of Business on

events and projects

.. Working with the university’s Conference Services

greg alteri, Professor Area of expertise: Wine Education

nickelle Cooper, M.S., Professor Area of expertise: Spa Management

ginny Kozlowski, Professor Areas of expertise: Conventions and Meeting Planning, Catering and Events Management, Wedding Planning

Charles peterson, MBA, Professor Area of expertise: Destination Sales and Marketing

andrew randi, M.S., Professor Areas of expertise: Foodservice Operations, Advanced Culinary, Pastry Making

Jeffrey trombetta, Professor Areas of expertise: Culinary Arts, Bizarre Foods, Food and Culture, Wine Education

Hugh Welch, MBA, Professor Areas of expertise: Hospitality Finance and Revenue Management, Hospitality Cost Controls

Meet our Faculty

The Hospitality and Tourism Management degree program at the University of New Haven is designed to prepare students for business ownership, entry and progress levels of management, and leadership roles while helping to form a well-rounded personality and an attitude suitable for a long-term career in the hospitality and tourism industry.

The program also provides the global orientation necessary to develop leaders for careers in the world’s largest industry. Our classroom learning integrates practical technology applications, academic excellence, and communication skills, which are reinforced through experiential learning and professional enrichment opportunities.

Located between New York and Boston, two of the most prominent tourism gateways in the U.S., the University of New Haven offers students an ideal location from which to study the industry. Furthermore, we are in proximity to several multinational busi-nesses with which our students may collaborate to complete their fieldwork (400 hours) and internship (600 hours) requirements.

Our program teaches you all the front-office business — including sales, marketing, accounting, purchasing, housekeeping, and maintenance — plus culinary arts, guest services, event planning, and other areas critical to running an establishment. Even wine appreciation. Our curriculum strikes a balance between liberal arts, general business, and industry management skills. Beyond that, you can tailor your education to meet your career goals by choosing one of four concentrations:

.. event and tourism management

.. Food Service management

.. Hotel and resort management

.. Spa management

In a hurry to get out there and start your career? Choose the Fast Track Program. You’ll get your bachelor’s degree in three years instead of four — and save a year’s tuition in the process. You also have the option to earn your M.B.A. with a 4th year of study. Visit www.newhaven.edu/FastTrack to learn more!

B.s. in hosPitality and tourisM ManageMent

Degree requirementsCourses for the B.S. in Hospitality and Tourism Management include the University core requirements, plus the following:

BusiNess FouNDaTioNA 101 Introduction Financial AccountingMG 210 Management and OrganizationMG 240 Ethics and DiversityMG 331 Management of Human ResourcesEC 240 Research Methods in Sustainability

MaJoR RequiReMeNTsDI 216 Food Safety, Sanitation, and PurchasingHTM 165 Intro to Hospitality & TourismHTM 210 Applied Techniques Culinary ArtsHTM 250 Lodging OperationsHTM 255 Hospitality Cost ControlsHTM 280 Legal Aspects Hospitality & TourismHTM 316 Hospitality Finance & Revenue MgmtHTM 325 Destination Marketing & SalesHTM 354 Hospitality Information Technology MgmtHTM 356 Foodservice ManagementHTM 358 Foodservice OperationsHTM 410 International TourismHTM 420 Resort Development — Capstone I

Concentration requirements eveNT aND TouRisM MaNageMeNTRequiReD CouRses:HTM 335 Convention and Meeting PlanningHTM 340 Tourism Planning and PolicyHTM 345 Catering & Events Management

and oNe of the following:HTM 305 Wine AppreciationHTM 306 MixologyHTM 309 History of BeerHTM 370 Gaming and Casino ManagementHTM 430 Special Interest Tourismor an elective approved in writing by advisor.

FooD seRviCe MaNageMeNTRequiReD CouRses:HTM 315 Beverage ManagementHTM 445 Advanced Cuisine Mgmt & Technique

and Two of the following:HTM 305 Wine AppreciationHTM 306 MixologyHTM 307 Cultural Understand Food & Cuisine HTM 309 History of BeerHTM 345 Catering & Events Managementor an elective approved in writing by advisor.

HoTeL & ResoRT MaNageMeNTRequiReD CouRses:HTM 226 Front Office ProceduresHTM 340 Tourism Planning and Policy

and Two of the following:HTM 315 Beverage ManagementHTM 370 Gaming and Casino Managementor an elective approved in writing by advisor.

spa MaNageMeNTRequiReD CouRses:HTM 201 Spa Design and DevelopmentHTM 301 Spa Operations and ManagementHTM 401 Spa Cuisine and Wellness Management

and oNe of the following:HTM 340 Tourism Planning and PolicyHTM 430 Special Interest TourismHTM 307 Cultural Understand Food & Cuisineor an elective approved in writing by advisor.

eLeCTive CuRRiCuLuMThe program offers a wide and rich variety of elective courses including:

Wine appreciationMixologyHistory of BeerHistory of Rum

Origins of ChocolateFood and CultureFood in the MoviesPastry Making Techniques

the First yearProviding a supportive environment that helps our first-year hospitality students adjust successfully to college life is a top

priority in our department. Students are encouraged to — as well as assigned to — participate in HTM activities that foster

interaction with other students within the major as well as with faculty and staff. The first-year experience covers various

hospitality and tourism segments, providing students with an in-depth overview of the industry. This helps them develop

a sense of which direction they would like to pursue so that they can better plan a future career.

Internships are a critical component of the hospitality and tourism educational process at the University of New Haven. The real-world experience you gain with an internship will give you the confidence to walk into a future interview and present yourself as someone who has a more mature understanding of the industry.

At UNH, we take great care to match a student with a workplace that’s relevant to his or her studies. We’ve got your back, too. We’ll watch your progress and offer advice and support, so you can get the most out of your internship. Implicit in any internship is the understanding that all parties involved in the relationship — UNH, the student, and the internship location — must devote significant time to the process to make it work. This balancing act, when achieved, results in a quality internship that can lead to developing a strong future employee.

Hospitality and Tourism Management students have interned with the following businesses during the academic year:

.. Charlotte Country Club (nC)

.. Clarion Hotel & Suites

.. Fairfield Country Club (Ct)

.. garden Catering (Ct)

.. Hampton inn & Suites

.. Hyatt Hotel & Suites

.. milford yacht Club (Ct)

.. marriott international

.. mohegan Sun Casino

.. omni Hotels & resorts

.. Sheraton Hsinchu Hotel (taiwan)

.. Sodexo Foodservice

.. Walt disney World resort

see the world while you studyIn order to properly prepare for the industry, students majoring in hospitality and tourism manage-ment should have at least one study away or study abroad experience. By traveling and studying outside of their comfort zone, students gain a wider knowledge of the business, a greater under-standing of what constitutes a hospitality destination, and a better understanding of the cultures of future guests and fellow employees.

study awayStudy Away activities are trips within the United States but outside of the tri-state region. “Spring break in Las Vegas” is our main study away program. Over the Spring Break week, students explore Las Vegas hotels, entertainment, and attractions. Students also perform community service at the University of Nevada Las Vegas recycling plant to better understand the importance of sustainability at major hospitality destinations.

study abroadGoing overseas to study will help give you the sophistication you need to function smoothly and successfully in different parts of the global neighborhood. Just to whet your appetite, here are a few of the study abroad opportunities our Hospitality and Tourism students have had:

.. a four-week food-and-culture tour through tuscany and other regions in italy

.. participating in an exchange program with the university of lincoln in england

.. a semester-long program in australia

.. a wine tour through southern France

.. a Caribbean Cruise, hitting five Caribbean islands and touring four- and

five-star hotels

.. Business etiquette seminars and field trips

internshiPs and study aWay/aBroad

did you knoW: . 76% of employers indicate their primary

purpose for sponsoring interns is to recruit

entry-level talent.

. 58.6% of 2011 interns were converted

to full-time. in addition, 36% more companies

offered internships in 2012 versus 2011.

. 83% of employers report higher retention

rates for those new hires with internship

experience versus those with none.

Placeholder Faculty ProFile CHriStopHer gentile

What is your educational background?I hold degrees from The Culinary Institute of America, the University of New Haven, and have hospitality industry certifications (CHE-Certified Hospitality Educator, Food ServSafe Certified). I have over 20 years of experience in the foodservice industry, which included owning my own businesses. In addition, I provide small business consulting services to local foodservice entities.

How long have you taught at unH, and what courses do you teach? I have taught at UNH for two years. The courses I currently teach are Applied Techniques in the Culinary Arts, Foodservice Operations, and Introduction to Hospitality and Tourism.

How would you describe your role as an advisor and mentor?I would describe my role in simple terms — positive, passionate, and focused. I take a dynamic approach to identifying the needs of others while constructively guiding them, based on my industry, academic, and life experiences.

What are some fun facts about you?I like cooking, exploring, and eating new cuisines. I also enjoy outdoor activities and traveling.

What advice would you give to prospective students and their parents?The advice that I follow as a teacher — and would also give to parents of prospec-

tive students — is to focus on the student’s current academic needs, wants, and future career aspira-tions. Allow your child to immerse himself or herself in the “experience” of the community and culture that the institution has to offer. Foster independence so that the student can adapt to change and embrace the challenges that arise as he or she pursues success in the workplace.

What is your favorite thing about the university of new Haven?My favorite thing about UNH is the constant interaction between faculty, staff, and students, within the classroom and on campus. It creates an exceptionally strong learning environment.

How do the university of new Haven’s hospitality and tourism management programs differ from those of other colleges and universities?UNH’s hospitality and tourism management programs differ from others in that they deliver a true “small campus environment” on a consistent basis, allowing the entire community, faculty, staff, and students to get to know each other. An important aspect of our programs from an employer’s standpoint is the experiential learning component, which is a critical factor in the student’s future success in the industry. At UNH, a student gains the best combination — theory and concepts united with actual “hands-on” experience.

160cluBs & organizations

. Club Managers association of america (CMaa). This student organization focuses on networking in the private club industry, which includes country, city, golf, yacht clubs, and more. Students attend monthly meetings with the Connecticut chapter of CMAA to meet with business professionals and attend educational sessions, with the student chapter hosting the November meeting every year. Members also attend the World Conference during the spring semester. There, students learn more about the club industry through symposiums, educational sessions, and speak-ers. They also network with professionals from across the nation and often are offered internships and career opportunities.

. National society of Minorities in Hospitality (NsMH). The National Society of Minorities in Hospitality (NSMH) aims at helping minority students succeed in the hospitality industry. Club members build professional relationships with business persons already in the industry who offer guidance and encourage students to pursue their goals. Students in the NSMH use their skills in the hospitality field to provide services to others as a way to prepare for their future careers. Throughout the year, they participate in numerous community service events, local industry outlooks, and hold National Hospitality Week on campus in the spring. They also attend the Regional and National

Conferences to meet other NSMH members from around the world as well as industry professionals looking to hire students for jobs and internships.

. professional Convention Management association (pCMa). This national professional organization strives to prepare its members for the event management industry and other related fields. It has both collegiate and professional chapters. The student chapter at the University of New Haven works with the Greater New York area professional chapter in creating bonds among its members and professionals in the industry. PCMA holds a national conference every year that brings meeting and event professionals together — along with student members — for several days of networking and professional seminars. At the conference, the UNH PCMA members have the opportunity to be mentored by an industry professional while networking with others and attending seminars on a variety of topics, such as technology, leadership, resume building, and more. On campus, PCMA works with several organizations to host a number of events, including a LinkedIn workshop with the Career Development Center.

UNH students are involved with a capital “I.” With over 160 clubs and activities on campus, it’s easy to join and make a contri-bution. Hospitality and tourism management students also have their own special opportunities that help them connect with like-minded people and practice their networking skills. Often, clubs and organizations dedicated to a particular area of study, like hospital and tourism, are where you’ll take your first steps on the road to a successful career. Some of the connections you’ll make will stay with you for your entire working life.

Faculty ProFilemiranda lee

What is your educational background?I received my M.S. in Hospitality and Tourism from Purdue University and my Ph.D. in Hospital-ity Administration from the University of Nevada, Las Vegas.

How long have you taught at unH, and what courses do you teach?I have taught at UNH for five years. I generally teach Lodging Operations, Foodservice Management, Front Office Procedures, and Gaming and Casino Management. My primary research areas of interest include hospitality web design, knowledge and decision support systems, and the impact of movies on tourism.

How would you describe your role as an advisor and mentor?I encourage students to explore and identify their career interests and strengths, and then I help them to gain the knowledge and experiences needed for their career goals. I facilitate domestic and international internship opportunities for them and also coor-dinate guest speakers for classes from different hospitality segments.

What are some fun facts about you?I achieved two master’s degrees, one in hotel management and another in informa-tion systems — a very useful combination in my opinion!

What advice would you give to parents of prospective students?I would advise parents to keep in mind that a good college not only grants a degree but also creates an environment of career resources that prepares students for the highly competitive job market.

What is your favorite thing about the university of new Haven?At UNH, faculty members interact personally with their students, providing them with the tools, expertise, and advice they need to become successful individuals.

How do the university of new Haven’s hospitality and tourism management programs differ from those of other colleges and universities? In our programs, we make sure that, upon graduating, our students have a resume that includes not only a solid academic background but also experience in the indus-try, which employers value very highly.

Faculty ProFile JoSHua HeCHt

What is your educational background?I received my Bachelor of Science, cum laude, in Hotel, Restaurant, and Travel Administration from the University of Massachusetts at Amherst and my Juris Doctor from Albany Law School. I am admitted to practice law in the states of Connecticut and New York. I studied hospitality management at the Hosta Hotel and Tourism School in Leysin, Switzerland and have worked for many years in the hospitality industry at such places as Walt Disney World, The Lodge at Vail (a Four Diamond Preferred Hotel and Resort in Vail, Colorado) and numerous restaurants on the East Coast.

How long have you taught at unH, and what courses do you teach? I have been teaching at the University of New Haven since 2010 and currently teach Legal Aspects of Hospitality and Tourism, Bar and Beverage Management, Club Management, Advanced Cuisine Management and Technique, Hospitality Information Technology Management, and Convention and Meeting Planning.

How would you describe your role as an advisor and mentor?I provide guidance, support, and feedback to any students with questions or issues regarding their course work, industry experience, and college student life. Having received a degree in hotel, restaurant and travel administration, I have had the same experiences as many of my current students and, therefore, I am able to help enhance each student’s personal development and career growth.

What are some fun facts about you?I have been playing the saxophone since I was 9 years old and currently play in a band that performs all over New England. I am also an avid snowboarder.

What advice would you give to prospective students and their parents?My advice to parents is to encourage their children to take advantage of internships and opportunities to work in the hospitality industry during their college years. These opportunities give students the ability to network and establish industry relationships prior to graduating.

What is your favorite thing about the university of new Haven?Honestly, my favorite thing about the University of New Haven is the Hospitality and Tourism Department, with its accomplished faculty and outstanding students.

How do the university of new Haven’s hospitality and tourism management programs differ from those of other colleges and universities?Students in UNH’s programs benefit from smaller class sizes and individual attention from faculty members, which better prepares students for a long-term career in the hospitality industry.

lauren KoCivar ’14

major: Hospitality and tourism management with a concentration in foodservice management

Class: Senior

Hometown: Setauket, ny

Why did you choose to attend unH? I chose UNH for multiple reasons. One reason is that here the hospitality and tourism management major is in the College of Business, which allows me to gain not only the background I need in hospitality and in foodservice — my concentration — but also knowledge of the business aspect. This appealed to me because I hope to one day own and operate my own bakery. The Fast Track program also played a role in my decision. Being able to earn my bachelor’s in three years and then my M.B.A with just one additional year was very attractive. The size of the campus was another factor. It’s small enough that teachers know your name and you don’t feel like a number. This is comforting to students, especially freshman. Class size is also relatively small, allowing for interaction between the students and instructor, which means that all questions get answered.

What do you like most about unH? I like all of the clubs and organizations. There is something for everyone, and if you can’t find one you are interested in, you can start one of your own. Also, I enjoy the rec sports offered through the recreation center. Before attending UNH, I played soccer for fourteen years but did not want to play on a Division II team. Signing up for rec sports allowed me to continue my passion for soccer in a less competitive environment.

What extra-curricular clubs and organizations are you involved in? I have been involved with the National Society of Minorities in Hospitality since my freshman year and have had the amazing opportunity to be President for the last two years. In addition, I am a member of the Professional Convention Management Association,

another professional hospitality organization here on campus. Since the second semester of my freshman year, I have been a member of the Admissions Team (A-Team), giving tours of the Uni-versity to prospective students and families and helping at Open Houses and Accepted Student Days. I have also been inducted into Alpha Lamda Delta, a first-year honor society; Sigma Beta Delta, the International Honor Society for Business; and Eta Sigma Delta, the International Hospitality Management Society.

What do you feel you are you getting out of your major?The program requires students to complete 200 hours of com-munity service, two fieldwork experiences of 200 hours each, and a 600-hour internship, so I am getting a wealth of hands-on knowledge and real-life experience. Being able to complete that many hours in the hospitality industry before I even graduate gives me a sense of accomplishment and broadens my potential job opportunities. It also expands my resume while I’m still in school so that upon graduation, I’ll already have a resume filled with experience. Working in the Hazell Nut Café and Jeffery’s Fusion Restaurant — student-run foodservice facilities in the program — provided even more hands-on learning.

What are your plans after you graduate? I plan on staying at the UNH for graduate school. As a student in the Fast Track Program, I was able to take certain courses during my three years as an undergraduate that would waive certain graduate courses, allowing me to earn my M.B.A with just one more year of study. While attending graduate school, I hope to work in the hospitality field so that I can continue acquiring knowledge outside of the classroom.

student ProFile .

Why did you choose to attend unH? I chose UNH because I wanted to attend a small university. Every other school in the country that offered hospitality was extremely large, with a high student-teacher ratio. I also wanted to get away and have a true college experience. I’m from California, and the East Coast was an area that always fascinated me.

What do you like most about unH? One of my favorite things is how close everyone is with each other. I am able to walk around campus and see a lot of familiar faces every day. I wouldn’t be able to have that at a larger university. Also, I like how my previous professors remember my name and ask how my semester is going. In a sense, it reminds me of high school, and that’s something I truly enjoy because I love interacting with my peers and professors.

What extra-curricular clubs and organizations are you involved in? I am involved in two organizations on campus: the National Society of Minorities in Hospitality and Sigma Chi. I have been a part of NSMH since my freshman year and have served as Treasurer. I was initiated into Sigma Chi this past spring semester. Currently, I am planning two of our largest social events — SigSuit and our annual formal.

What do you feel you are getting out of your major?The Hospitality and Tourism Management Department has taught me a lot, and I am very thankful for that. For instance, we have had to complete two different fieldwork experiences of 200 hours, an internship of 600 hours, and 200 hours of community service. Over the summer, I interned at a Sheraton in Hsinchu, Taiwan. It was dif-ficult at times because of the language barrier, but I am very glad I had this opportunity. I was a Food and Beverage intern and rotated around the different food outlets the hotel offered. The hotel was a business hotel, and I interacted with business professionals from all over the world. This internship opened my eyes to how different the hospitality industry can be in different parts of the world. In fact, the amount of knowledge that I have gained throughout my entire college career has been tremendous, and I credit Dr. Juline Mills for that. She is an extraordinary person and has given me all the tools I need to be a successful manager in the future. Our department here at UNH is more than just a major — it’s a family. If I ever needed anything, I know any one of my peers would help me out in a heartbeat.

What are your plans after you graduate?New York City has always caught my attention, and I hope that after I graduate I can live and work there. I would like to work for a five-star hotel or any special events company. If that doesn’t work out, I plan on moving to Las Vegas to work for MGM. Any-thing is possible, and I am looking forward to what the future has in store for me!

student ProFile

CHriStopHer Bermudez ’14

major: Hospitality and tourism management with a concentration in hotel and resort management and a minor in event planning

Class: Senior

Hometown: los angeles, Ca

Placeholder JeFFery Hazell ’83degree, B.S. aluMni ProFile

I’ve come full circle in many ways. As as a kid I used to help out on my father’s Massachusetts lobster boat but wanted nothing to do with being a lobsterman as I got older. Fast forward to today — I’m the owner of Bar Harbor Lobster Company, Florida’s largest distributor of New England seafood, supplying grocery stores, specialty shops, restaurants, and resorts throughout the state.

It all started when I was 15 and got a job as a busboy. I fell in love with the restaurant business, so the restaurant management program at UNH is what attracted me to the University. That and the fact that I could play college football. Then, in my junior year, I interned at a Disney World restaurant. That one experience shaped the course of my professional life.

After graduating in 1983, I moved to Orlando permanently, working as a manager trainee at TGI Fridays and then as the beverage manager at the Hyatt Regency Grand Cypress Resort. But it wasn’t until two years later, when I went home to Massachusetts for my 25th birthday and once again helped my father bring lobsters to market, that I had the idea to start my own business.

I was watching this guy pack lobsters into refrigerated boxes, and it dawned on me how lobsters go from New England to the rest of the world. I thought, ‘I should do that in Orlando.’ I went to the Boston Public Library to look up how to keep lobsters alive outside the ocean, went back to Orlando and bought a house, built tanks in the garage, and sold my first lobster there in October of ’85.

I also founded and own Boston Lobster Feast Restaurants, with one location in Orlando and another in Kissimmee. And this fall, I came back to Disney World with my announcement of a new venture there — a food truck called Clawdaddy’s that will serve premium lobster roll sandwiches.

I can honestly say I wouldn’t be where I am today without the University of New Haven. The overall experience I had there, and Disney’s coming on campus to offer the internship that brought me to Orlando, set everything in motion.

Jeffery Hazell has given back generously to UNH, funding the opening of

Jeffery’s Fusion Restaurant on campus as well as the Hazell Nut Café,

which provides hands-on experience for students in the Hospitality and

Tourism Management program. He also established the Hazell Center

for Hospitality Sales and Event Management, which provides funding for

students to gain entrepreneurial experience.

“… in my junior year, I interned at a Disney World

restaurant. That one experience shaped the course

of my professional life.”

peter J. reilly ’13B.S., Hospitality and Tourism Management with a concentration in hotel and resort management aluMni ProFile

What are you currently doing, and how did you get there?Currently, I am the Graduate Assistant for the Hospitality and Tourism Management Department. I wanted to find something that combined post-graduate work and the business of hospitality after receiving my B.S. from UNH. The answer came during an internship at the Sheraton Hsinchu Hotel in Taiwan when I was accepted to UNH’s MBA program. The Univer-sity offers a 4+1 MBA program that helps College of Business graduates enter the workforce earlier, degree in hand, through course waiving. So, I’m remaining at UNH for an extra year, combining my studies with the higher education of our HTM students. Along with tuition assistance, my Graduate Assistant work gives me hands-on training in business accounting and finance as well as the opportunity to advise the student managers of the Hazell Nut Café and Jeffery’s Fusion Catering.

How did unH prepare you for life after college?UNH gave me many experiential learning opportunities. The most vital factor in my post–undergrad success was the requirement of two fieldworks and one internship before receiving the bachelor’s degree in hospitality and tourism management. Before graduation, I had successfully completed

hospitality fieldwork for the UNH Conference Services Office and Sheraton Hsinchu Hotel in Zhubei City, Tawian. Combined with my academic projects of hotel development and hospitality cost controls, I also completed a 6-month internship with Walt Disney World Parks and Resorts in Lake Buena Vista, Florida. Seeing the business and studying the academics of hospitality simultaneously has prepared me for an exciting future.

What are some of your favorite memories about your time at unH?My favorite memories have to do with the friends I made and those I have positively impacted. They are memories that will last a lifetime. UNH gave us plenty of opportunities for hard work and high involvement, and my friends and I each participated in a different sector of the University. Whether it was student activities, academics, or arts, we always ended our days and weeks reflecting on the work we did. The stories we told and even the mistakes we made will always be tied into UNH.

What would you change about your experience at unH, if anything?My memories are fond, and I am proud of my decisions. There is not one thing I would change.

What advice would you give to prospective students and their families?Feel comfortable. Although academic programs, living facilities, and locations are important, above all, you must be able to see yourself as a student here. Picture yourself doing the small tasks, such as walking around and cleaning a residence hall room. If that feels right, you’ve made the right choice.

“The most vital factor in my post-undergrad success was

the requirement of two fieldworks and one internship

before receiving the bachelor’s degree …”

oFFiCe oF uNDeRgRaDuaTe aDMissioNs 300 Boston Post Road West Haven, Connecticut 06516

FoR MoRe iNFoRMaTioN CoNTaCT:

The office of undergraduate admissions

Phone: 203.932.7319 Fax: 203.931.6093 email: admissions@newhaven.edu www.newhaven.edu

Find us on:

oFFiCe oF uNDeRgRaDuaTe aDMissioNs 300 Boston Post Road West Haven, Connecticut 06516

FoR MoRe iNFoRMaTioN CoNTaCT:

The office of undergraduate admissions

Phone: 203.932.7319 Fax: 203.931.6093 email: admissions@newhaven.edu www.newhaven.edu

Find us on:

oFFiCe oF uNDeRgRaDuaTe aDMissioNs 300 Boston Post Road West Haven, Connecticut 06516

FoR MoRe iNFoRMaTioN CoNTaCT:

The office of undergraduate admissions

Phone: 203.932.7319 Fax: 203.931.6093 email: admissions@newhaven.edu www.newhaven.edu

Find us on:

oFFiCe oF uNDeRgRaDuaTe aDMissioNs 300 Boston Post Road West Haven, Connecticut 06516

FoR MoRe iNFoRMaTioN CoNTaCT:

The office of undergraduate admissions

Phone: 203.932.7319 Fax: 203.931.6093 email: admissions@newhaven.edu www.newhaven.edu

Find us on: