HomeChoice SmartCare Software

Patient Training and Cycler Swaps

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Patient Training and Cycler Swaps

Presenter(s), Arial 18pt GrayTitle/Function/Business

Patient Training

• All patients will need to be trained on the HomeChoice SmartCare software

• Baxter has developed a number of resources to assist you with patient training, including…

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Patient Training Materials

Patient Brochure: Introduction to HomeChoice SmartCare software

Patient At-Home Guide

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Getting Started Kit/ Self-Start Mini Guide

HomeChoice APD System Patient Training Video

Procedural Flip Chart & Procedural Posters

Patient training checklist

Troubleshooting Guide

Clinician and Patient Communications

The communications kit sent to you in mid-May are the only communications to be sent by Baxter.

No communications will be sent directly to patients about the new HomeChoice SmartCare software – all the communications and training materials are intended

to be distributed to them by you.

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Patient At-Home Guide & Trainer’s Guide

Trainer’s Kits• One Trainer’s Kit

has been sent to each facility

- Additional copies can be ordered through Baxter

- Trainer’s Kit

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- Trainer’s Kit includes the Patient At-Home Guide & Trainer’s Guide

• Kits were sent at the end of May

Patient At-Home Guide• Each patient will receive a new

Patient At-Home Guide- The guide will be sent with the

patient’s upgraded cycler

Cycler Swaps

• Facility training cyclers

• Loaners, rentals, etc.

1st

group

• Patients who use Low Fill Mode

2nd

group

• General patient population

• Oldest cyclersswapped first

3rd

group

Proactive cycler swaps Proactive swaps begin

July 25

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etc. first

Reactive cycler swaps

Timing for cycler swaps for

each of these groups is not

given because it’s highly

dependent on the process

speed/effectiveness of

preceding swaps

TODAY

• Patients will be swapped with 10.2.1 software version

Beginning July 25

• ALL patients will be swapped with HomeChoice SmartCaresoftware version

NOTE: Reactive (failure) swaps can occur at any

time and will impact proactive swap

sequences

If a patient experiences a cycler failure and requires

an immediate reactive swap, that patient will no longer have their cycler

Proactive Swaps(Excluding DaVita)

Baxter contacts patient to arrange for cycler swap

Patient schedules delivery of cycler swap with Baxter

Patient immediately informs nurse of swap for training

Reactive/Failure Swaps ALL Customers

Cycler fails

Patient calls Baxter

Baxter sends patient a new cycler

Cycler Swaps Process

longer have their cycler proactively swapped

Beginning July 25, ALL cyclers, both new and

swapped , will contain the HomeChoice SmartCare

software

Please instruct your patients not to contact Baxter to arrange for a

cycler swap; we will contact them at the

appropriate time

nurse of swap for training

Patient gets trained by nurse

New cycler received on date arranged by patient and

Baxter

Patient returns old cycler in same shipping box as new cycler, on date prearranged

by patient and Baxter

cycler

Patient needs to immediately inform nurse to arrange for

training

New cycler received

Patient returns failed cycler

Patient gets trained by nurse

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Cycler Swaps Communications

A list of proactive patient swap sequences will be provided to all centers

(via your AE/CE), with a 1-3 week lead time

Exact dates will NOT be included, since exact dates are impacted by patient response time

Following is an example of this communication

flow

Action Date Action DateAccount Executive or

EXAMPLE: Proactive swap scheduled for week of August 22

One week before cycler swap Week of cycler swapINFORMATION FOR

DAVITA ONLY:

Contact your

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Account Executive or

Clinical Educator shares

swap information with

dialysis center

8/15

Baxter begins

contacting patients for

proactive swaps

8/22

Center receives list of

next week's cycler

swaps

8/15

Patients brought into

center for training/

retraining as necessary

8/22

Centers begin

preparing for upcoming

proactive cycler swaps

8/15Baxter delivers new

HomeChoice cycler

Date agreed upon by

patient & Baxter

Patient returns old

HomeChoice cycler

Date agreed upon by

patient & Baxter

Contact your

account executive or

clinical educator for

more information

specific to the

DaVita swap

process. You should

also review any

communications

sent to you by your

corporate office.

Additional Notes

• HomeChoice SmartCare software is equivalent to software version 10.4

• This is the software version noted in the cycler itself

Software Version

• Clinicians who use PD Link need to be aware of how the program interfaces

PD Link

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aware of how the program interfaces with HomeChoice SmartCare

• PD Link clinical software has not been/ will not be updated

PD Link

• Cyclers that are owned instead of leased will also be upgraded

• Baxter will contact you when it’s time to upgrade your cycler(s)

Owned vs. Leased Cyclers

Resources Available to You

Your

The Baxter Renal

Clinical Helpline

• 1-888-RENALHELP option 2

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Website:www.

HomeByBaxter.com• Patient training

materials• Downloadable PDFs• Training videos• And more!

Your Clinical

Educator & Sales Rep

Questions

Thank youThank you

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AL11147 05/11Baxter, HomeChoice, HomeChoice Pro, HomeChoice SmartCare and PD Link are trademarks of Baxter International Inc.