Helping Guests Near and Far - Harold B. Lee...
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1 © 2017 by Intellectual Reserve, Inc. All rights reserved. Helping Guests Near and Far Debbie Gurtler, AG ® Family History Library [email protected]
Transcript of Helping Guests Near and Far - Harold B. Lee...
1© 2017 by Intellectual Reserve, Inc. All rights reserved.
Helping Guests Near and Far
Debbie Gurtler, AG®
Family History [email protected]
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Reaching beyond the library walls
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Reaching beyond the library walls
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Meet Felicia
Lives in Argentina.Wants to get started
on her family history but isn’t quite sure how.
She will never be able to travel to Utah.
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Webinars
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How can we help her?
Family History Library patron classes
Most classes are now available online.
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Topics
Research MethodologyGetting StartedCase StudiesFamily TreeGeographic ResearchIndexingUsing the FamilySearch
CatalogUsing FamilySearch
Two classes a month in Spanish
Classes in other languages
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Meet needs in specific areas
Ancestry.com
Why would anyone in Mexico want to use it?
Indexed Mexico Civil Registration Records!
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SeminarsFree family history conference from the comfort of home
National genealogy conferences might cost $200 or more
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Delivery Methods
AdobeConnect• Computer• Mobile devicesClasses are
recordedCan be
interactive
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Social Media
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Social Media
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Social Media
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Statistics
Attendance online comes from 30 countries, including the United States
8,718 2,7844,374 5,178
7,865 15,284
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Questions about our webinars?
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Meet Sylvia
She has just found a birth record for an ancestor from Russia.
She needs help learning how to read the record.
How can we help her?
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“How to” Guides
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Origins
To train missionaries who serve on the International Floor of the Family History Library
Self-guided instruction
PDF Files placed in the FamilySearch Wiki where anyone can access them
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Content
Objective – To teach one basic concept, topic, or website
1. Step-by-step guided instruction2. Activity – Assignment using the principles
taught in the instruction3. Answer Key – To verify the activity was
completed correctly
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FamilySearch Wiki
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Choose a region of the world to be led to a complete list of the “How to” Guides for that area
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Available “How to” Guides
Completed - 68Africa/Asia/Pacific
British IslesEurope
Latin AmericaScandinavia
US/CanadaGeneral
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Questions about our "How to" Guides?
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Excellent, consistent guest service
What is our goal?
Happy guests who are able to successfully continue their research after leaving the Family History Library!
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E-training
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Consistent, accurate guest service?
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Why the change?
Consistent messagingScalableWork at your own paceMeasurable
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What do we teach?
Basic trainingResearch processFive basic family history
resources• FamilySearch• FamilySearch Catalog• FamilySearch Wiki• Ancestry.com• Google
Beginning geographic research• United States• Germany• British Isles• Latin America• Sweden
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Lesson structure
• Objectives• Introduction – Guest scenario• Instruction• Activities• Review• Knowledge Check• Lesson review expectations
• 30-45 minutes in length
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Lesson Activities
Read Wiki articles
Complete a “How to” guide
Practice with another missionary to apply the principles taught in the lesson.
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Knowledge Checks
Measurement of learning• 80% or better needed to
pass• Three attempts allowed
but this can be extended, if needed
• Based on lesson content
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Lesson Reviews
• 15-20 minutes in length• By appointment• Sign up through the FHL
Missionary Training SharePoint site
• Scripted• Demonstration of learning• Facilitated by mentor
missionaries
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Lesson Access
SharePoint site• Links to e-learning portal• Lesson resources and
handouts• Sign up for lesson reviews• Lesson review links
LMS – Church Learning Management System
• Access to lessons and knowledge checks
• Enroll participants• Create reports to track
progress• Available globally
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SharePoint Site
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Delivery system
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Questions?
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Visit us!
