Social Media klubben - Pretty social media

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24. Sept 2013 Social Media Klubben

Transcript of Social Media klubben - Pretty social media

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24. Sept 2013 Social Media Klubben!

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Who are the guys shouting

Agenda: •  Social Media Organisering •  Shitstorm & Strategi •  Spørgsmål •  Tak for i dag !

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1 day makes the difference

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Crisis management

If!small!or!moderate!number!of!comments!(less!than!xx)!and/or!neutral!or!interroga8ng!tone!of!voice.!• Assign!post!to!xxx!

Green!

If!moderate!or!large!number!of!comments!(more!than!xx)!and/or!nega8ve!tone!of!voice.!• Text!message!xxx:!+45!xxxx!xxxx!

Yellow!

If!something!extremely!bad!or!serious!has!happened,!e.g.!xxxx!• Call!xxx:!+45!xxxx!xxxx!• And!text!message!xxx:!+45!xxxx!xxxx!

Red!

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Who is on your dream team ? PR Client service

Sales Gatekeeper

Marketing

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Is this good community management ?

hJp://www.youtube.com/watch?v=qK6n7LCS2fc!

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hJp://www.youtube.com/watch?v=qK6n7LCS2fc!!

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Thanks !!Jan Christiansen

facebook.com/JAC [email protected]

40 80 44 55