helloPublic Sector

hello Simone MaienfischFuture Cities – A Perspective

SAP SE, Walldorf

about Simone MaienfischSince January 2018, supporting SAP’s Industry Business Unit for Public Sector and the Cross-Industries-Team to grow SAP’s footprint in the Future Cities market as Director, Global Future Cities.

Joined SAP in 2005 and has held various positions in the Global Partner Organization and the Maintenance Go-to-Market Strategy & Business Development Team.

20 years of experience in the IT industry, prior to SAP with Xerox and 3Com.

A Swiss person that loves chocolates but doesn’t ski and whose curiosity about the world, different cultures and languages made her go to live and stay abroad for already 20 years now.

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Antoine & Luca cycle to

Mobility Hub on plastic

road

The ‘modular train’ operator

provides great experience and

upsells service

Antoine meets with

investors for

renovation of brown

field area with 3D

printed smart homes

Affordable &

sustainable smart

neighbourhood

The Intelligent City of the Future in 2030

The utility shows kids how

nanotechnology cleans water

from arsenic

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Antoine & Luca

leave home in the

morning

City governments uses a

citizen engagement

platform for end2end

citizen services for

Happier & Safer Citizens

People flow

Dynamic

information

Embrace Intelligent Digital Solutions to Accelerate the Path to a 2030 City

Transportation authorities

use IoT, analytics and ML

to make Mobility easy

Prosperous shops

Utilities use IoT for insights to

reduce water loss and increase

operational efficiency for a

Sustainable Environment

The city uses

analytics &

dashboard

visualization for

Transparency,

increasing access to

renewable energy

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Fast-Moving Cities Do 3 Things to Achieve Better Quality of Life and Economic

Growth for their Communities

Orchestrate vision, policy and culture to innovate in

collaboration with the city’s symphonic ecosystem

Invest in intelligent digital solutions to foster equality, and

create safe, inclusive and resilient communities

Engage in data-driven business model innovation to re-

imagine public services, urban sustainability and empower

economic growth

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A Symphonic Ecosystem Will Empower Future Cities to Innovate &

Deliver End-to-End Value Creation

- innovate service delivery

processes for everyone in the city

Transportation

Public

Sector

Construction and

Real Estate

PostalAutomotive

Logistics &

Supplychain

Retail

Financial services

Sport, media &

entertainment

Utilities

Higher

education

- innovate to make service delivery

more agile and sustainable

Healthcare High-Tech & Telco

Startups

Insurance

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Intelligent Digital Solutions Are the Most Cost-Effective Means to Bring

Together Livability and Prosperity

“Digital solutions are the most powerful

and cost-effective additions to the full tool

kit for making a city great … these

technologies can help cities make moderate

or significant progress toward 70 percent of

the Sustainable Development Goals.”

McKinsey Global Institute, 2018

Mobility

Citizen and Living

Environment and

Infrastructure

Economy

Disease Burden

8-15%

Citizens feel connected with city govt.

25%

Crime Incidents

30-40%

Commute time

15-20%

Fatalities

8-10%

GHG emissions

10-15%

Water consumption

20-30%

Unrecycled waste

10-20%

Formal employment

1-3%

Cost of living

1-3%

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Data-Driven Innovation Will Deliver Real-time Insights to Imagine

Next Generation Business Models

New Governance New Mobility New Citizen and Living New Environment New Economy

• Evidence-based policy making

• Community budgeting

• Workforce of the future

• Outcome-based contracting

• Data pays for service

• Multi-modal mobility as a service

• E-mobility

• Ride hailing and sharing

• Demand-based transit

• Network logistic hubs

• Digital citizens

• Digital nudge

• Government as a service

• Civic participation

• Predictive public safety

• Green bonds

• Predictive maintenance

• Swarm network intelligence

• Digital prosumer

• Circular economy

• Public Private Partnership

• City data for economic

development

• Job marketplaces

• Intelligent revenue collection

Smart

ContractsSmart

SchedulesSocial Media

Connected

Vehicles

Smart

Meters

Smart

Ticketing

Smart

Assets

Smart

Signals

Smart

Homes

Intelligent

Taxes/ Grants

Omni-channel

platforms

Intelligent

Planning

Digital

Economy

Smart

Workers

Advanced data management, analytics and machine learning capabilities

Instant, trusted, actionable insights

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SAP Empowers Government and Businesses to Become Intelligent

Enterprises Engaging the Community to Drive Livability and Prosperity

40+ years of global cross-

industry expertise to deliver

digital solutions to the entire

city’s ecosystem

Intelligent applications and

technologies that embed data-

driven innovation into the city’s

end-to-end business processes

The digital platform that provides

end-to-end data management

capabilities to deliver real-time

access to information across the

city’s ecosystem

MobilityGovernance

EconomyEnvironment and Infrastructure

Citizen and

Living

Connected and orchestrated through SAP Future Cities’

Intelligent Digital Solutions

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The future of governance will be responsive, efficient and accountable to their citizens. Data-driven

innovation will drive transparent and cost-effective resource allocation.

Governance

SAP Digital Boardroom provides the mayor’s office the

visual and simulation capabilities to make informed

decisions across all service domains

Brisbane City Council deployed GEO.e, mobile solution built

on SAP ERP that allows field staff to respond to asset-

maintenance requests in hours instead of days.

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The future of mobility will be connected, autonomous, shared, and electric. Moving people and

goods around the city will be seamless, safe, easy, clean, and sustainable.

Mobility

NTT Data and SAP worked with Fukui bus company to improve safety of

bus drivers

Innovative customers like Cargo Sours Terrain or STIB-MIVB are using

IoT and advanced analytics solutions from SAP to keep people and

goods moving to drive their local economies.

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Future, citizen-centric cities will catalyze civic participation, public innovation, and social inclusion.

People and non-profit organizations will be more engaged with governments and the happy and

healthy communities they are part of

Citizen and Living

Christchurch City Council boosted its citizen engagement,

now delivering tailored omnichannel public services.

SAP partner BoodsKapper uses AI and ML to increase

inspections and thus increase the inhabitability of public

houses.

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Future, citizen-centric cities will catalyze civic participation, public innovation, and social inclusion.

People and non-profit organizations will be more engaged with governments and the happy and

healthy communities they are part of

Citizen and Living

Christchurch City Council boosted its citizen engagement,

now delivering tailored omnichannel public services.

SAP partner BoodsKapper uses AI and ML to increase

inspections and thus increase the inhabitability of public

houses.

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Environment and Infrastructure

The future urban environment will be resilient, clean, and enjoyable. Citizens and businesses will be

prosumers who become active contributors to energy sustainability. Businesses and communities

will nurture a circular economy that make cities greener.

The City of Antibes and Veolia are using SAP IoT capabilities

to apply predictive analytics to reduce cost of maintenance and

minimize disruption of service.

ProLagos, a Brazilian utility, optimizes water purification and

distribution by predicting peak demands with SAP big data

capabilities.

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The future city economy will be innovative, circular and participatory. Businesses will collaborate with

academia and local communities to drive prosperity and purpose. Cities will make it easy for

businesses and people to comply with regulations and pay taxes.

Economy

Queensland OSR implemented SAP machine learning capabilities

to deliver proactive and personalized services to taxpayers

An SAP customer uses information like anonymized people flow

data to create new business models like dynamic rent for shops.

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Future City Navigator: SAP Offers an Interoperable, Modular Architecture

that Can Be Adopted by Cities at any Level of Maturity and of any Size

Ide

nti

ty a

nd

Se

cu

rity

Device and operational services

Data Management & Analytics

Integration and Orchestration

Strategy Management

Governance

Citizen Engagement

EconomyEnvironment &

InfrastructureMobility

Citizen &

Living

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Building the Road to Become an Intelligent Future City

Maintenance Perspective: Business Process and Technology GroupingsGreater Maintenance Maturity = Business Process + Technology for Each Level + Business Value

The SAP Maintenance Maturity Model (SM3) shows how our portfolio of solutions enable customer business value

Reactive

Preventive

Prescriptive

Improved

Maintenance

Maturity

=

Greater

Operational

Integrity

Reliable

Improved Maintenance Planning & Execution

Basic Asset Management

MM

PM

Preventive Management

Mobile Asset Manager

Asset Manager

Asset Intelligent Network

Linear Asset Management

Predictive Management

Asset Strategy and Performance Management

Predictive Maintenance

Predictive Engineering Plus

Predictive Engineering

Business Value

Record assets & asset maintenance for improved

auditability, maintenance, and asset planning with

visibility into age, maintenance history and asset

value

Improve regulatory compliance

Improve field service productivity with mobile work

order management

Improve reliability, safety, efficiency of roads,

pipelines, electrical transmission lines with linear

asset management

Increase asset uptime, utilization, reliability and safety

Reduce operating costs and unplanned failures with

predictive maintenance

Improve capital asset planning lifecycle to optimize

costs and maximize asset usage

Ensure structural integrity and take corrective action

early based on data from sensors

Create physics-based digital twin based on real-time

data and engineering analysis to predict operational

failure

Initiate preventive counter-measures & trigger service

orders

City of Brisbane

City of Buenos Aires

Customers

Metropolitan Utilities

District

City of Brisbane, AUS

Alliander, NV

MIT

Trenitalia

Norwegian Public Roads

Administration Stavå

Bridge

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SAP Empowers Cities’ Ecosystems to Turn Intelligent Insights into Smart

Actions to Improve Quality of Life and Economic Growth

Utilities and other critical infrastructure operators

will enhance sustainability and resilience

City administrators will be innovative, trusted

stewards of public resources

The mobility ecosystem will make it easy and

safe for people and goods to move around

Businesses will drive sustainable economic growth

Citizens and tourists will live in and visit happy

and healthy communities

contactdetailsName : Simone Maienfisch

Company : SAP SE, Walldorf

Email : simone.maienfisch@sap.com

Contact # : +49 6227 7 56677

Website : https://www.sap.com/industries/smart-cities

thankyou