Making AFSUG Relevant

A FS U G ’s M i s s i o n a n d V i s i o n

AFSUG is independent of SAP and is a Non-profit organization.

Mission

“The mission of the African SAP User Group is to provide a forum for users of SAP platforms to share information and experiences, and to jointly interact with SAP Africa on items of mutual interest.”

Vision

Continuously connecting, creating and collaborating therefore enhancing SAP’s Eco-system ensuring AFSUG is relevant.

W h a t i s a U s e r G ro u p ?

• Self organized, public and independent groups of volunteers –SAP Customers and Partners

• Relationships with SAP, which are managed by the SAP Global User Groups Organisation – GUGU

• Offer a platform for SAP users to share their experiences, knowledge and ideas

• A part of the SAP User Group Executive Network – SUGEN• Provide valuable channel through which SAP gathers feedback• Special Interest Groups which are hosted by the User Group,

covering SAP Solutions, inclusive of hot topics• Initiating SAP and SAP Customer’s to exchange information of

mutual interest and value

• New technologies & SAP applications

• Insights into approach used by members

• Sharing knowledge enhances business performance

• Identify needs of local business and industry

• Ensure delivery of SAP global product updates and local service

• Customer Connection

• Share information, knowledge and expertise

• Engage with the SAP ecosystem

• Collaborate with other global SAP user groups

A FS U G o b j e c t i ve s

H o w i s A FS U G G o ve r n e d ?

Tracey GreigAFSUG Marketing & Operations Manager

Genevieve MyburghAFSUG Senior EventsCoordinator

Tracey KeeneAFSUG Assistant Events Coordinator

Name Company Designation AFSUG Designation

Ian Brown AFSUG - Chairman

Marius Vermeulen Britehouse CFO Vice-Chairman

Pieter Schoeman Makro CIO Communities Director- Technology

Andrew Strachan Gijima Director SAP Development

Communities Director

Bradley Coward SAPPI CIO Vice-Chairman

Divesh Kasanjee Anglo American

Head ERP Systems New Board Member

Reg Barry DimensionData

IT Director – Business Systems

Event & Communities Director- Industries

Manoj Bhoola SAP - SAP Liaison

W h o a re o u r S t a ke h o l d e rs

CxOs

Users

SAPAfrica

SAPAG

Customers

Partners

SAP

S p e c i a l I n t e re s t G ro u p s

• Finance & Commerce✓ GRC

• Human Capital Management

• Operations Management✓ Demand Driven

Business Planning✓ Manufacturing and

Operation Excellence

✓ Efficient Logistics✓ Procurement

• Customer Experience & Commerce

• Real Estate Management• Enterprise Information

Management

• Retail• Digitisation

✓ Business Analytics✓ Cloud✓ Mobility✓ S4Hana

• Solution Manager

Technology

Vo l u n t e e rs – S I G S t r u c t u re

Chairperson

SAP Representative

Customer Representative

CustomerRepresentative

Partner Representative

Partner Representative

Customer Representative

Partner Representative

Partner Representative

W h a t d o t h e n u m b e r s s a y ? ( H o w m a n y c u s t o m e r s a t t e n d e d o u r e v e n t s )

596 2013

724 2014

1464 2015

1662 2016

Customers

54 Events Hosted

T h ro u g h A FS U G … . .

Information…for the SAP Influence Programme’s

All about SAP’s Customer Connection Program

March 2016

Influencing SAP Products & SolutionsIncrease the Value of your SAP Investments

Customer

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Internal

SAP’s Influencing programs answering your questionsOverview

Improvement Innovation Vision

More details about SAP’s Influencing programs is available at the Customer Influence site: http://influence.sap.com

Today’s solutions Planned solutions Future direction

Improvements and

enhancementsNew solutions Strategic concepts

Customer ConnectionCustomer

Engagement Initiative

1:1 co-innovation

advisory councils

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Internal

Customers:

Suggest enhancements and improvements of SAP products they use

Define jointly focus topics for improvements

Prioritize and submit improvement requests

Gain support from at least five customers for SAP to consider

improvement request

Customer, user group, and SAP collaboration ensures:

Fast and transparent project execution

Focus on urgent requirements and most current ideas

Continuous feedback loop on the status of improvement requests

Collaboration supported by a dedicated tool framework

Customer Connection – the implementationThe characteristics of the initiative

Improvement

Today’s solutions

Improvements and

enhancements

Customer Connection

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Internal

Customer Connection – example of collaboration

From idea to delivery

Submit

IR*

Subscribe IR by

≥5 customers

Evaluate

and select

(SAP)

Develop (SAP)

Test and validate

(customer)

Deliver through SAP

Notes for customer

download and use

Test

Collect Select Develop Use

*Improvement request

SAP Note orsupport package

M e m b e r b e n e f i t s

Access to new

knowledge first

Reduced risk

and costs on

new projects

and on

system

maintenance

=+

+ ++

+

+

Influence future developments

Mission:The mission is to be a powerful, international voice that unites regional SAP User Groups in an open, honest dialogue between members and SAP that ultimately drives the market towards excellence, innovation and success.

Charter:The charter of SUGEN is to be the Global Network of SAP User Groups that will provide a collective view of strategic issues that need to be addressed by SAP.

S U G E N

Core Purpose The purpose of SUGEN is to create and sustain collaborative bodies that foster the sharing of information, expertise and experience users and SAP cannot find anywhere else. SUGEN will identify strategic priorities and act on programs to advance and apply technology for greatest gain of the SAP customer community. It is fostering international market views including customers’ short and long termdemand drivers, major challenges and business imperatives. Furthermore, SUGEN is guiding and inspiring SAP in delivering worldwide aligned support for the mutual benefit of the user communities and SAP.

SUGEN is the SAP User Groups Executive Network, a global exchange platform for 16 SAP User Groups.