Great Boss word.docx

7/27/2019 Great Boss word.docx

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How to become a Great BossJeffrey J. Fox


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1Mr. Hart1.160' this boss created a memory to last 60 years1.2Are memorable1.3Elevates, applauds and lauds the employees1.4Make people believe in themselves and feel special1.5Makes people feel good1.6Success Formula1.6.11. Only hire top-notch, excellent people1.6.22- Put the right people in the right job1.6.33. Tell the people what needs to be done1.6.44. Tell the people why it is needed1.6.55. Leave the job up to the people youve chosen to do it1.6.66. Train the people1.6.77. Listen to the people1.6.88. Remove frustration and barriers that fetter people1.6.99. Inspect progress1.6.1010. Say "Thank you" publicly and privately1.7The Great boss stirs people2Companies Do what the Boss Does2.1People take their cues from the boss.2.2The boss sets the tone and the standards.2.3The boss sets the example.2.4Over time, the company begin to do what the boss does.2.5If the boss is always late, punctuality becomes a minor obligation.


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2.6If the boss is innovative and inventive, the company looks foropportunities.

2.7The great boss shapes the organization2.8Great bosses position the organization to succeed, not with policies,but with posture and presence.

3The Real Boss3.1It is the customers money that funds paychecks, bonuses, healthinsurance, taxes and everything else.

3.2Because it is the customer who pays employees, then the employees including the boss- work for the customer.

3.3Therefore, every single job in a company must be design to get or keepcustomers.

3.4The customer is the real boss.4Groom Em, or Broom Em4.1Great companies and great bosses are constantly training, teaching,improving, and growing their employees.

4.2You must groom people to do more, to do the job better, to supportyou, to succeed you.

4.3If you cant groom em, broom em.4.4If not, mediocrity becomes the standard, and inadequate performershurt the company.

4.5Groom, broom, and watch your company zoom.5Not Sweep Clean5.1But people may not be the problem


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5.2New bosses will likely find the people are full of ideas, facts, answers,and suggestions.

5.3The careful boss listens and observes before making any decisionsabout people.

5.4The great boss does not make snap judgments about anyone.6Mediocrity is Malevolent6.1Mediocrity is an insidious disease that saps the vitality, innovation,and energy of any organization.

6.2Once mediocrity infects an organization, it is extremely difficult tocure.

6.3Mediocrity, if allowed, if accepted, if rewarded, if unpunished, infectseven the best people.

6.4The cure usually requires a wholesale transplant of management.6.5Tolerating mediocrity is management malpractice.7Hire Slow, Fire Fast7.1The cost of a mishire is huge.7.2A senior-level hiring mistake can be destructive to the organization.7.3The biggest costs of a mishire are: cost to replace, disruption to theorganization, management errors, lost of opportunities, strategy failure,

wasted training, and damaged morale.

7.4Hire slowly and with care.7.5The more important the job, the slower the hire.7.6Do lots of interviews, do careful background checks.7.7Do all you can. But do not ignore your instinct.7.8Do not blind your inner eye. Trust yourself.


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7.9If you have made a hiring mistake, fix the mistake fast.7.10There are many reasons why a person should be fired: Not right forthe job Chronic under performer Bad attitude Without the needed skills

Do not have the ability to learn new ways things. Been redundant No

longer be affordable The most expendable Least essential Cant get along

with customers or co-workers

7.11The boss must act quickly, get the tough job done.7.12Firing fast puts the organization first.8You dont have to Play Hardball8.1The great boss hates fire an employee.8.2A termination is emotionally difficult, can be costly, and is not fun.8.3The great boss doubly hates terminating someone he likes, butsometimes termination must be done.

8.4And it must be done with dignity.8.5Treat people the way you would wish to be treated. (Mickey Mantle)8.6People understand reality.9The One - Over - One / Veto9.1Is a Hiring rule9.2The One-over-One describes the chain of command, the reportingrelationship.

9.3Veto means the supervisor has veto power over the hiring choice ofa subordinate.

9.4Is an effective strategy to get good people into an organization, andkeep misfits out.

9.5The great boss uses the veto with care.


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9.6Getting good people into organization, and keeping mediocre peopleout, is absolutely critical to success.

10A + A = A. Only Hire As10.1A= Ability10.2A= Attitude10.3=The right ability + the right attitude adds up:10.4A player: Are winners Are smart Savvy Get the job done!10.5They are motivated and hardworking.10.6Have a nose for the goal line, and they go for it.10.7They cost more, but they deliver more.10.8They need to be challenged, great bosses give them challenges.11The Rule of the Ds11.1When an Employees performance dips and dips, look to the Ds. It isthe bosss job to identify the employees problem. An effective boss is a

detective. He seeks to discover the base problem. Discovery, diagnosis,

discussion with the employee.

11.2Ten Ds Debt -Deuda Divorce -DivorcioDisease -Enfermedad Drugs -Drogas Death -Muerte Depression -

Depresin Drinking -Alcoholismo Dice -Juego, apuesta Deviancy -

Comportamiento anormal Dalliance - Coqueteo (the deliberate act of

wasting time instead of working)

11.3More "Ds" Demoralized people De-motivationDirection (poor) D is also for Diagnosis12Its Restaurateur12.1It is good to emulate positive role models.


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12.2It is good to learn from great bosses.12.3Its is good to aspire, to learn, to improve, to grow.12.4But know your place.12.5Dont try to be somebody you are not.12.6A little humility, please.13Turn Termination into Determination13.1Great bosses learn from mistakes.13.2 I am not firing you because the person who missed training wasnot the person I hired.

13.3The person I hired is a talent.13.4The person I hired has great potential.13.5The person I hired is a winner, not a loser.13.6You have to decide which person you are..

14The Seamstresss Son14.1Have principles.14.2Live them.14.3Teach them.14.4Keep them.14.5Solid principles are to a boss as a compass to a sailor.14.6The success of the company was based on an unwavering adherenceto the sentence of cherished, inspired advice:

14.6.1Legrande, work hard with pride, discipline, integrity, and respect for yourassociates.


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17.1The most certain way to introduce mediocrity, incompetence, orindifference into an organization is to hire weak or average hiring

managers.

17.2Average hiring managers, scores a 7 on the 10 point scale ofcompetency, ability, experience, attitude, and behavior.

17.2.17s hire 5s 7s do not hire 9s or 10s 9s and 10s hire 10s 9s and 10s don't hire 7s10s are confident, competent, controlled. 10s are team builders 10s work as hard on

hiring and grooming as they do on any other function. 10s are not afraid of talent, they

are afraid of mediocrity. 10s are A players and only want to play with the best.

18Ask, What would You do if I were Dead?18.1

Dont let employees delegate to you the decisions they areresponsible for making.

18.2People delegate up for several reasons:18.2.1They don't want to make a mistake.18.2.2They equivocate.18.2.3They want and wait for perfect information.18.2.4The boss insists on making all the decisions.18.3The great boss understands he cant get ahead if his directemployees don't think and decide for themselves.

18.4The great boss makes people make decisions.19Dont Hire a Dog and Bark Yourself19.1If you hire an employee to do a job, train the employee properly, andlet the person do the job.

19.2This is simple rule, and for many jobs it is simple to follow.19.3Dont meddle with how someone is doing his job.19.4Give direction, provide tools, and train, but do not do the job.


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22.1Listen to what everyone says. Everyone has experience. Maybe theirexperience will be relevant to you. Everyone has ideas. Wisdom is not just

the province of the educated. It cost the great boss nothing but a moment

of time to listen to someone.

23Make a Promise, Keep a Promise23.1The great boss makes sure everyone keeps every promise. The greatboss sets the example. This is a big task, a big responsibility, because

being in business is a huge jumble of implicit promises. Agreement on an

appointment time is a promise. The cost of broken promises is insidious

and enormous. Successful organizations keep their promises. People who

keep their promises flourish in good companies.

24Never let Me make a Mistake24.1Your employees must know that they can freely tell you what youhave to hear, not what you want to hear. A great rule from the great boss

is never let me make a mistake. This is for employees, partners,

suppliers, advisors. The boss cannot go into a meeting unprepared. If the

boss does well, the employee has a better chance of doing well.

25Seven Common Words25.1One goal of the great boss is to teach people to think for themselves,to stand by themselves. The great boss is not afraid to not know

everything, or to not know something. The great boss is never a know-it-

all I don't know. What do you think? 1 2 3 4 5 6 7 Invites

people to tell the boss what they think. That's management. Seven

common words, make for uncommon wisdom.

26Let them eat Cake


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26.1A good cake is not a bad reason to take a pause in ones work. Is it thefood that soothes the soul, or something else? The great boss encourages

food-based . It is a wonderful time for the boss to meet and mingle; to say

thank you, well done, and good job. Perfect occasion for co-workers

to chat and have fun.

27Dont Shoot from the Lip27.1Heed what you say. Heed how you say it. Your words carry weight;speak with discretion. Employees depend on their boss for: -money,

direction, information, validation, attitude, protection and promotion

Consequently, employees carefully listen to the boss. The higher the boss,

the more potent his words. When the boss says something, it influences

what employees think about themselves, each other, the company, andthe customers. The great boss thinks and considers before commenting.

28Contract to Confront28.1Confronting is not confrontation. Confronting avoids confrontation.Confronting must be made appropriate in the organization. Make

confronting easy Confronting is inevitable. (better earlier than late) Make

confronting a legitimate tool in the bosss toolbox. Make contracts to

confront: Let us agree now if something is going wrong, you will be open

and adult if I confront you to discuss an issue. This allows us to speak

candidly without getting into a confrontation.

29Let Lightning Strike29.1No rule bonuses are good. The boss doesn'tt publish the rules.Employees cant plan or plot to earn the bonus. The boss doesn'tt

publicize the bonuses, but word gets around. The employees learn thatlightning might strike if they do something good. Surprise bonuses are

most-appreciated and long- remembered. Lightning can strike in many

ways: -Money, flowers, trips, gifts, handwritten notes, public thank you

Everybody wins: -The employee feel special -The customers are well-

treated -The business continues -The boss has done the job


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33.1Great bosses are principled. They are honest, ethical, fair, andconcerned. These principles are learned in childhood, in school, from

parents, teachers, and peers. Many bosses characters are influenced by

participation in athletics, in theater, on debate team, and in the band. In

these activities, starting at an early age, people learn how to be a memberof a team, to depend on others, to take pressure, to win and lose with

grace, and to be loyal.

33.2Gentlemen, this jersey is earned; it is not taken or stolen. This jerseyis a symbol of success, not failure. This jersey is a badge of pride. This

school jersey, any schools jersey, any teams jersey, is representation of

what the school is about, of our values. Those who wear this jersey have

responsibility to honor their school, their teachers, their parents, and

themselves. That boy out there forfeited his right to wear this jersey whenhe chose to hang out with bums instead of study, when he chose beer over

ball, when he quit school and abandoned his teammates.

33.3The great boss is a champion for the organization. The great bossstands for what the organization stands for. The great boss does not allow

the company name to be sullied, and does not allow people publicly

linked to the company to defame the company. Great bosses get great

people to carry the company flag.

34Be Lucky34.1You can be lucky. You can improve your odds and you can influenceoutcomes. You can turn an absolutely dismal situation, a certain defeat,

into a win. Being lucky is not about winning the lottery. Being lucky is an

outcome of thinking, research, listening, preparation, and taking

reasoned chances. Being lucky is about not quitting, trying again, make an

extra effort.

34.2Being lucky is helping someone who unexpectedly repays the favorten years later. Being lucky is a function of doing things: not just talking

about doing. Being lucky is not about chance, as in gambling odds. But

being lucky is about giving yourself a chance to succeed, and giving

employees the same chance to succeed.


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34.3It is ok to be lucky A great percentage of successful people, especiallybosses, modestly attribute their success to luck, to the grace of God, to

someone elses contribution. The great boss is often thankful, humble,

and lucky. It is an attractive quality that attracts other good people, an

inexpensive way to perpetuate good luck.

35Be Firm, Fair, and Friendly, but not a Friend35.1Be firm about outcomes and behaviors with your employees. Setclear individual goals, activities to complete, deadlines to meet, and tight

budgets. Be sure the goals and schedules are fair, even if daunting. Be firm

that goals and deadlines set, are goals and deadlines met. Employees

expect and deserve a fair shake, a fair hearing, and a fair boss.

35.2The great boss is friendly, but not a friend. Employees dont wanttheir boss to be their friend. Employees prefer to relax and be themselves

with their friends, not with their boss. And the employees absolutely dont

want the boss to be a friend with one of their colleagues. Friendship can

lead to favoritism, which diminishes the boss. Favoritism is not fair.

35.3Act in a friendly way. Be courteous. Respect everyones point of view.Have real interest in everyones ideas and input. Care about people, and

care about their well-being, their health, and their families. Treat

everyone with dignity and civility.

35.4Good and able people want a boss who is up-front about what isexpected; who is firm about the meeting of expectations; who is fair in

mediation and problem resolution; and who, by being friendly, fosters a

free and fearless workplace. Just as children want a parent, not a pal,

employees want a boss, not a buddy. So be the boss.

36Quit is for Scrabble36.1Quit is for games, not for the great boss. The great boss does notquit and does not let the organization quit. They may lose, but they dont

quit. Winston Churchill: Never give in. Never, never, never, neverin

nothing, great or small, large or petty- never give in except to convictions

of honor and good sense.


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40.1Teaching and training is part of continuous grooming that improvesthe employee and strengthens the company. Teaching an employee, raises

productivity. Teaching generates a high return on a low investment. The

great boss provides learning opportunities, new experiences, in-house

and outside seminars. The great boss knows that the best people arelearners, and learners gravitate to teachers. Teachers learn what they

teach. 10 minutes/day = 2,400 minutes/year = 40 Hours

41Put the Policy Police on Probation41.1In many companies there would probably be anarchy without theoccasional policy. And probably the bigger the company, the more people,

the more situations, the greater the need for basic policies. But the bigger

the policy and procedures manual, the duller the company. Innovationand entrepreneurship go down as the number of policies goes up. The

best policy is to get the job done, and get the job done well. Policies should

not hinder the getting and keeping of customers, but many do.

41.2Weak bosses hide behind policies. Great bosses are leery of policy.The great boss regularly revisits policies to check relevance,

effectiveness, and fairness. All policies are regularly reviewed to see if

they get in the way of doing business. Bosses manage people, not time

clocks or calendars. Managing people requires common sense, not booksof policies. Great bosses dont make policy; they make performance

possible. If there were a policy for every situation, there would be no need

for bosses.

42The Eagle Does not go into the Hole for a Rat42.1The flight of the Eagle is aerial poetry. The presence, the stature, thedignity, and the proud, fierce visage of the Eagle. The Eagle is a metaphor

for dignity. The great boss did not lower themselves, did not debase

themselves. Great bosses are civil, polite, courteous, and mannerly. Great

bosses, like the Eagle, soar and sweep.

43Take a Bullet for the team


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