Getting the most out of your ConnectWise Integration with N-central

© 2015 N-able Technologies, Inc. All rights reserved. 1

Webinar starting shortly

Getting the most out of your ConnectWise integration with N-central® 10


Presented By:Jeremy Tilner

Getting the most out of your ConnectWise integration with N-central 10


Webinar details

? REC

Length: 30 min Questions welcome any time

Recording and slides available


Agenda

Demo

N-central & ConnectWise integration

The value of PSA integration


The value of PSA integration


The value of PSA Integration

• Leverage N-central Software’s advanced monitoring to automatically create tickets and have them assigned to the proper queue with the right severity

• Eliminate the need to manually create assets in the PSA and the exercise of keeping them up to date

• Reduce the need to flip between the RMM and the PSA consoles

Time Savings



• Automatic ticket creation ensures accurate ticket start times

• Automatic device inventory ensures accuracy

Time Saving

Improve Accuracy



• Ticket history in N-central next to device details makes it easy to view history of a device

• Help desk/ticketing report provides ticket & device information

Time Saving

Improve Accuracy

Gain Insight


N-central Software’s deepest PSA Integration to date!


N-central & ConnectWise Integration

New!

Onboard

• Asset Export

Support

• View Tickets

• Automatic Tickets

• Manual Tickets

Bill & Report

• Agreement Updates

• Time Entries

• Blended RMM/PSA Reporting

New!


Traditional Support N-central Support

Open PSA

Open ticket

Open RMM

Find device

Launch remote session

Troubleshoot problem(multiple windows)

Fix problem(multiple windows)

Disconnect

Open PSA

Open ticket

Type in notes

Update ticket status

Open RMM

Find device & associated ticket

Troubleshoot problemwith dashboard

Fix problem remotely without interruption

Push notes to ticket

Update ticket status

User Experience is our focus

Understanding and integrating N-central into a technicians workflow


Asset Export & Automatic Ticket Creation

• Customer Mapping

• Device Class Mapping

• Export assets as they’re discovered

• Ticket Creation– Configurable Queues, Priorities, Types, SLAs, etc.

– Time Entries


Manual Ticket Creation

Create, update and close tickets directly from the N-central UI


Viewing Tickets


Billing Updates

Time Entry and Product/Agreement Type Updates


Blended PSA & RMM Reporting

Partners are able to report on Ticket performance in the Executive Summary report.

This report allows for you to show ticket performance information directly in the executive Summary

that you send your customers on a monthly basis.


Demo


The SolarWinds N-able difference

All-in-one RMM platform

Drag and drop automation

Business reporting

Fast support tools

Comprehensive support

Technical onboarding

Business strategies

Marketing resources

www.n-able.com/try

http://www.n-able.com/try


Thank you


The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.

Getting the most out of your ConnectWise Integration with N-central

Technology

Transcript of Getting the most out of your ConnectWise Integration with N-central