Improving customer business performance by implementing end-to-end ICT solutions that enable the new way of working

GETRONICS

OUR VISION & MISSION

The New World of Work enables our customers’ end

users to become more productive, flexible and effective by remotely connecting with each other, wherever

they choose to work, in a secure and seamless way…

…As such, our vision is to become recognised

as ‘the’ global ICT business partner for our

customers, by offering a high-quality and innovative

future ready portfolio, with seamless delivery across

the world.

Our mission is to help our customers to implement

and manage new ways of working, providing them

with a productive, connected and effective work

environment without limitations on location, time or technology platform.

FACTS & FIGURES

www.getronics.comwww.getronics.com

THE GETRONICS FAMILY

Dual brands: Getronics & Connectis

Group revenues 2011: €550M

Employees: 4,000 employees approx. Total via

the Getronics Workspace Alliance (GWA): 35,500

Country presence: 13 countries

Through the GWA: over 26 countries

Geographical reach: Services delivered

in over 90 countries

Active leadership in standards:

ITIL*2 & 3, BS15000, TOGAF, ASL, Prince2

Long standing partnerships with the world’s

technology leaders...

The increasing complexity of the ICT infrastructure, due to the convergence of communication and IT, and the need for business and IT alignment increase the need for consultancy, integration and managed services. Getronics plays in all these three markets, and could potentially benefit from these growth areas.

A BRIEF HISTORY

1887: Getronics’ journey starts as Groeneveld

1887 1988 1999 2005 2007 2009 2012 2013

2009: International Strategy: Getronics Workspace Alliance is formed and a unique, global

strategy is launched

2012: Aurelius acquires Getronics Europe

& APAC

2012: Getronics Switzerland, Thales Spain & Argentina

merge with Connectis. All become part of the

“Getronics family”

2012: Getronics rebrands

2007: KPN purchased Getronics

2005: Getronics merges with PinkRoccade.

Collective presence in 90 countries

1988: Getronics is formed

1999: Getronics merges with Wang Global & Olivetti

2012: Getronics Workspace Alliance grows to nine

members, including KPN

2013: Getronics family acquires NEC Enterprise

Solutions

www.getronics.com

• The Alliance is a unique model that provides

customers with a consistent IT service globally

• All alliance members are dominant in their

home market

• Alliance members have a track record

of operational excellence as individual

companies and as alliance members

• With marketing and operational presence

in the world’s top 26 countries, covering 80% of the global economy

The GWA was ranked number 3 globally according to Ovum’s assessment of Enterprise End-user Device Management service providers, with a total of 7.4M assets under management.

The Alliance consists of nine members, with Getronics taking the leading role:

Some of our GWA clients include:

For more information, please visit www.workspacealliance.com

GETRONICS TAKES THE LEADING ROLE

• 35,500+ total headcount

• 18,700 on-site engineers

• 4,700 ITIL* certifications

• 6 Global Service Desks (Kuala Lumpur, Pune,

Budapest, Glasgow, Berlin & Mexico) and

56 Local Service Desks with 3,300 Agents

• 22 languages supported

• Onsite coverage in 90+ countries

• Direct invoicing in over 70 countries

Latam

Mexico

GlasgowBerlin

Budapest

Kuala Lumpur

Pune

GWA Global Service Desk

GWA Coverage

THE GETRONICS WORKSPACE ALLIANCE (GWA)

www.getronics.com

END TO END ICT SERVICES

Getronics manages a large product portfolio and has a very coherent go-to market approach. The company has strong existing contacts into the corporate and government segments which are ripe for cross-selling, up-selling, lowering TCO and improving customer experience in a way that competitors would have a very tough time to match.

OUR STRATEGY – WHAT MAKES US UNIQUE GLOBAL REACH / LOCAL STRENGTH – “THE BEST OF BOTH WORLDS”

ENABLING THE NEW WORLD OF WORK

Global Reach

•Delivery capabilities

•Standard processes

•Global Tooling

•Global single point of contact

•Global billing capabilities

Local Strength

•Local entrepreneurship

•Flexibility / local requirements

•Regular executive engagement

•Scale of local champions

•Best of breed ‘The whole is greater than the sum of its parts’

DATA CENTRE

Servers & Processing

Storage & Backup

Converged Infrastructure

Hosted or On Premise

WORKSPACE

On Premise

Online

Mobile

BYOD / CYOD

Deployment & Migration

Management

Managed Printing

UNIFIED COMMUNICATIONS

Enterprise Connectivity

(LAN & WAN Fixed or WiFi)

IP Telephony

Contact Centres

UC as a Service

Conferencing & Collaboration

Social Network Integration

APPLICATIONS

Application Development

Mobile Apps

Application Integration

Private App Stores

Online Profile Development

Knowledge & Collaboration

Platforms

ONLINE SERVICES

Software as a Service

Workspace as a Service

Platform as a Service

Infrastructure as a Service

CL

OU

D O

RC

HE

ST

RA

TI

ON

GETRONICS UNIVERSAL WORKSPACE

PARTNER TECHNOLOGY

CONSULTING

MANAGED SERVICES

SECURITY

Advisory Services l Readiness Assessments l Planning, Design & Implementation Project Management l Staffing

Global Service Delivery Model & Lifecycle Management l Service Desk & Remote Management Support & Maintenance (Deskside & Remote) l Cabling & ICT Building Infrastructures

Hardware Solutions l Software Solutions l IT Procurement

Perimeter Security l Endpoint Security l Application Security Security Architecture l Security Assessments l Security Management Advisory Services

“(Getronics is) also the right size for us,” he said.

“Some of the larger IT services firms want you to

standardise on their systems; we didn’t want to do

that. And smaller ones can lack the scale to meet

our requirements.”

Alistair Smith, store systems manager at Clarks

Coverage in Computing.co.uk February 2012

How you could interact with some of our clients on a daily basis:

www.getronics.com

OUR CLIENTSKing’s College London revamps IT infrastructure and deploys private cloud solution

…the completion of a three-year project with Getronics has seen a revamp to King’s IT infrastructure to support BYOD. The IT project involved migrating to a private cloud platform delivered over the JANET network – which is seen as a first within the higher education sector.

10.30 – BUY A COKE FOR A MID-MORNING SUGAR BOOST (CAN MANUFACTURED BY REXAM)

17.00 – PICK UP SOME ELIZABETH ARDEN HOLIDAY ESSENTIALS

12.00 – AT LUNCHTIME, SEARCH FOR HOLIDAY INSURANCE ON THE NEW TOSHIBA LAPTOP AND BOOK WITH CHOICEQUOTE INSURERS

16.00 – PRINT OFF LAST WEEKEND’S PHOTOS AT A KODAK INSTANT PHOTO KIOSK

8.30 – STOP TO GRAB A QUICK BREAKFAST FROM MCDONALD’S ON THE WAY IN

19.00 – BREAK DOWN ON THE WAY HOME! CALL THE RAC WHO HAVE YOU BACK ON THE

ROAD WITHIN 20 MINUTES

17.30 – ON YOUR WAY HOME POP INTO ICELAND SUPERMARKET FOR SOME FOOD SHOPPING

23.30 – FINISH THE EVENING WITH A GLASS OF PREMIUM AGED CHIVAS REGAL WHISKY

24.00 – PAY DAY! YOUR WAGES SHOW IN YOUR ING ACCOUNT

20.30 – LOG IN TO KING’S COLLEGE LONDON’S PRIVATE CLOUD TO CONTINUE

YOUR EUROPEAN LAW DISTANCE MA

20.00 – FAMILY SKYPE WITH DAD WHO IS WORKING REMOTELY AT

A SUBSEA 7 OFFSHORE OIL RIG

13.30 – PICK UP RELATIVES FROM GATWICK AIRPORT

7.30 – DRIVE TO WORK IN A FORD RECENTLY BOUGHT

FROM AUTO TRADER

15.00 – PICK UP THE CHILDREN FROM SCHOOL AND GET THEIR

FEET MEASURED BY A GETRONICS-SUPPORTED ELECTRONIC FOOT GAUGE

AT CLARKS

2.00 –RELATIVE’S MALAYSIA AIRLINES FLIGHT TAKES OFF

FROM KUALA LUMPUR

Getronics have been a trusted IT partner of Chivas Brothers for over a decade. Their Service Desk is second to none, due to the experienced staff, in depth knowledge of our business and excellent relationships with us. Les Gilfillan, Network / Infrastructure Manager, Chivas Brothers

The Getronics Team is highly committed and shows a lot of passion. That’s exactly the kind of partnership we wish for.

Markus Burkhardt, IT Manager, McDonald’s Switzerland

www.getronics.com

Our unique positioning, we blend the ‘best of both worlds’:

The agility of a Tier 3 Service Provider with the reach and sophisticated capabilities of a Tier 1 global player.

WHY GETRONICS?

Our strong analysts endorsements

support our innovative IT Challenger strategy.

It’s all about our clients and our clients’ clients... they are at the core

of everything we do and are key

contributors to our technology roadmap.

Our strong base of loyal, referencable customers.

Globally consistent service delivery excellence is the backbone of our business.

Long standing partnerships with the

world’s technology leaders.

Our long history and legacy (since 1887)…

we are a safe pair of hands.

Our size and scale – the GWA is number 3 in the world for global workspace management.Ovum, 2012

ABOUT GETRONICSThe Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. www.getronics.com

Getronics is the lead in the Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. www.workspacealliance.com

Connect with us LinkedIn

Subscribe to our channel GetronicsOnline

Follow us @Getronics

* ITIL® is a registered trade mark of the Cabinet Office.