Get Your On
1
Get Your On Wendy Worlund Pam Tejes Solution: Google Chat • Use Chat to ping co-workers for advice • Group chats are perfect for quick meet-ups when participants are scattered across campus • If you need more face time, use video chat (we hope to use Hangouts soon!) Solution: Google Docs • Use Google Docs as reference guides, an internal Knowledge Base, a repository for policies, processes, and more • The revision control feature and interactive collaboration keep everyone using the latest and greatest information Solution: Google Forms • Use Google Forms to collect data such as surveys for customer satisfaction and account or access requests • Required fields ensure all necessary details are provided the first time • The backend spreadsheet allows for data analysis and reporting Challenge: Need to collaborate with colleagues Challenge: I've seen this before, but where? Challenge: Collecting accurate and complete information Solution: Calendar • Use Google Calendar to overlay schedules and see who’s available for your staffing needs • A shared leave calendar lets you know who is away • Display campus events to identify related needs • Invites let Solution: Google Sites • Use Sites for your intranet • Create wikis, FAQs, link to documents, forms, and more • Store staff photos in Picasa and build a photo directory • Create shared spaces for special topics or projects Solution: Google Voice • Use Voice to ring multiple phones at the same time • Route calls differently during and after business hours • Email the recording when someone leaves a message • Keep your mobile number private Challenge: Keeping up with everybody Challenge: Need a central access point Challenge: Need advanced phone and message options Use Google Chrome to access bookmarks and extensions from any computer No need to pay for storage or carry a flash drive; you can store 30GB in your email and Google Drive Use Smartsheet (subscription service) to manage projects, share schedules, budgets, and more More Ideas: The Help Desk and Customer Support staff have embraced Google Apps and are using these tools as complements to other products to better serve their customers. Find out how…
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Challenge: Need to collaborate with colleagues. Challenge: I've seen this before, but where?. Challenge: Collecting accurate and complete information. - PowerPoint PPT Presentation
Transcript of Get Your On
Get Your On
Wendy Worlund Pam Tejes
Solu
tion
: G
oog
le
Ch
at •Use Chat to ping co-
workers for advice•Group chats are perfect for quick meet-ups when participants are scattered across campus
•If you need more face time, use video chat(we hope to use Hangouts soon!)
Solu
tion
: G
oog
le
Docs •Use Google Docs as
reference guides, an internal Knowledge Base, a repository for policies, processes, and more
•The revision control feature and interactive collaboration keep everyone using the latest and greatest information
Solu
tion
: G
oog
le
Form
s •Use Google Forms to collect data such as surveys for customer satisfaction and account or access requests
•Required fields ensure all necessary details are provided the first time
•The backend spreadsheet allows for data analysis and reporting
Challenge: Need to collaborate with
colleagues
Challenge: I've seen this before, but
where?
Challenge: Collecting accurate and
complete information
Solu
tion
: C
ale
nd
ar •Use Google Calendar
to overlay schedules and see who’s available for your staffing needs
•A shared leave calendar lets you know who is away
•Display campus events to identify related needs
•Invites let people know when and where to be
Solu
tion
: G
oog
le S
ites •Use Sites for your
intranet•Create wikis, FAQs, link to documents, forms, and more
•Store staff photos in Picasa and build a photo directory
•Create shared spaces for special topics or projects
Solu
tion
: G
oog
le V
oic
e •Use Voice to ring multiple phones at the same time
•Route calls differently during and after business hours
•Email the recording when someone leaves a message
•Keep your mobile number private
Challenge: Keeping up with everybody
Challenge: Need a central access point
Challenge: Need advanced phone and
message optionsUse Google Chrome to access bookmarks and extensions from any computer
No need to pay for storage or carry a flash drive; you can store 30GB in your email and Google Drive
Use Smartsheet (subscription service) to manage projects, share schedules, budgets, and more
More Ideas:
The Help Desk and Customer Support
staff have embraced Google
Apps and are using these tools as
complements to other products to better serve their customers. Find
out how…
