Get Your On

Wendy Worlund Pam Tejes

Solu

tion

: G

oog

le

Ch

at •Use Chat to ping co-

workers for advice•Group chats are perfect for quick meet-ups when participants are scattered across campus

•If you need more face time, use video chat(we hope to use Hangouts soon!)

Solu

tion

: G

oog

le

Docs •Use Google Docs as

reference guides, an internal Knowledge Base, a repository for policies, processes, and more

•The revision control feature and interactive collaboration keep everyone using the latest and greatest information

Solu

tion

: G

oog

le

Form

s •Use Google Forms to collect data such as surveys for customer satisfaction and account or access requests

•Required fields ensure all necessary details are provided the first time

•The backend spreadsheet allows for data analysis and reporting

Challenge: Need to collaborate with

colleagues

Challenge: I've seen this before, but

where?

Challenge: Collecting accurate and

complete information

Solu

tion

: C

ale

nd

ar •Use Google Calendar

to overlay schedules and see who’s available for your staffing needs

•A shared leave calendar lets you know who is away

•Display campus events to identify related needs

•Invites let people know when and where to be

Solu

tion

: G

oog

le S

ites •Use Sites for your

intranet•Create wikis, FAQs, link to documents, forms, and more

•Store staff photos in Picasa and build a photo directory

•Create shared spaces for special topics or projects

Solu

tion

: G

oog

le V

oic

e •Use Voice to ring multiple phones at the same time

•Route calls differently during and after business hours

•Email the recording when someone leaves a message

•Keep your mobile number private

Challenge: Keeping up with everybody

Challenge: Need a central access point

Challenge: Need advanced phone and

message optionsUse Google Chrome to access bookmarks and extensions from any computer

No need to pay for storage or carry a flash drive; you can store 30GB in your email and Google Drive

Use Smartsheet (subscription service) to manage projects, share schedules, budgets, and more

More Ideas:

The Help Desk and Customer Support

staff have embraced Google

Apps and are using these tools as

complements to other products to better serve their customers. Find

out how…