German library directors Dokk1 april 2016
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DOKK1 AARHUS -PUBLIC INNOVATION SPACE
German library directorsApril 2016
Knud Schulz
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12:30 welcome and Introduction to Dokk1, including experiences so far about Dokk1 as an”open library” without staff 4 hours on week-days / Knud Schulz, Chief of the Main Library in Dokk1
13:30 Introduction to new conceptions of Citizens’ Services in libraries / Marianne Vejlgaard Kristensen, Citizens’ Services in Aarhus
14:00 Break and guided tour 15:30 transport to Åby Library, a branch library in
Aarhus 16:00 welcome and introduction to Branch Libraries,
including open libraries / Susanne Gilling, Chief of Branch Libraries, Aarhus
Knud Schulz April 2016 2
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Knud Schulz
Manager of the Main Library in Aarhus
Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
Librarian and Master of Public Management
Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation
Member of the client group Urban MediaSpace Aarhus
Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates
www.slideshare.net
Knud Schulz April 2016
apx. 28.000 m2incl. 18.000 m2library space
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Library Transformation:Libraries – the citizen's driving force for innovation
All people want to change something in their lives and to develop themselves and meet information and knowledge
Libraries are places where the general public can find inspiration and meet new ideas, either on their own within this public sphere, or in the company of others
Libraries support people with possibilities to make changes in their life
How do we sketch the future library transitioning to a space for citizens and community connections?
Knud Schulz April 2016 4
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Agenda
The Change
4 space model
New Libraries
Prototyping Dokk1
Co-creation with the users
Partnership programming
Citizens reaction
Knud Schulz April 2016 5
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Knud Schulz April 2016 6
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From information that can be found anywhere
To What can only be experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
7Knud Schulz April 2016
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The Knowledge Society
From libraries for books/medias
industial society
to libraries for man/human
networked/knowledge society
Knud Schulz April 2016 8
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/EngagementKnud Schulz April 2016 9
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Innovation
Reckognition/Experience
Knud Schulz April 2016 10
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Inspiration space
The space for meaningful experiences that is to say experiences that move us
The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.
This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.
The inspiration space should make the user want to move beyond the usual choices and to come back.
The library space in itself may also be an experience and work as a stage for events and cultural arrangements.
The inspiration space especially supports realisation (cognition)/experience and innovation.
Knud Schulz April 2016 11
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Knud Schulz April 2016 12
Digital media
AppearanceEvents
Individual concentration
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13Knud Schulz April 2016
Oplæsning
Billedbøger
BogklubberExplore
Picture book
Reading aloud
Staging
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Reckognition/Experience
Empowerment
Knud Schulz April 2016 14
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Learning space
Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge
Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs
Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities
Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.
Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.
The learning space especially supports realisation (cognition)/experience and empowerment.Knud Schulz April 2016 15
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Knud Schulz April 2016 16
Undervisning Kurser
Uformel læringKonsulta
Teaching Courses
Informal learningConsultations
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Knud Schulz April 2016 17
Lektiecafé’erVejlednin
One to one
Homework Guidance
Training Access to knowledge
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Empowerment
Involvement/EngagementKnud Schulz April 2016 18
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Meeting space
An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves
Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary
In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings
This can take place both live and on the Internet in chatgroups, blogs or other social media.
The meeting space especially supports empowerment and engagement
Knud Schulz April 2016 19
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Knud Schulz April 2016 20
MøderDiskussioner
Foredrag DebatterSamvær
Meetings
Lectures
Discussions
DebatesBeing together
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Innovation
Involvement/EngagementKnud Schulz April 2016 21
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Performative space
Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture
Users can get access to tools that support their creative expressions through interactive games and writing-, sound-and video-workshops
The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.
Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.
The performative space especially supports engagement and innovation.
Knud Schulz April 2016 22
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Knud Schulz April 2016 23
Skriveværksteder
Experiment
Leg og læring
Workshops
Workshops Edutainment
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Knud Schulz April 2016 24
Leg Spil
Gaming
Playing Gaming
Makerspace
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Adaptive and innovative supporting spaces
libraries are changing from storing books to supporting citizens’ needs
innovation spaces for local communities
Knud Schulz April 2016 25
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Open librariesUsers are allowed to:
lock into the library 24/7
check in and out media
use internet, pc, copy/printing
study
read newspapers
arrange study circles, public meetings
Knud Schulz Dokk1 December 2015 26
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Opening hours Dokk1
Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
Saturday and Sunday
10 – 4 pm incl. specialist support
Knud Schulz Aarhus October 2015 27
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Users are taking the control
Knud Schulz Dokk1 December 2015 28
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Integration of citizens’ service into libraries
a big chance to be an integrated part of the reinventing of society services
brings citizens in contact with the library
brings libraries in close contact with politicians and innovators in the community
Two tasks
focus on speed in developing new digital services for public administration
a big learning and marketing challenge
Knud Schulz Dokk1 December 2015 29
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Citizens’ service
in more than 70 % of the municipalities offer citizens service through libraries
passport
driving licence
health securitycard
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Developing community centersprivate, civic and public sector
Knud Schulz Dokk1 December 2015 31
LOCAL ARCHIVE
ARKIVArchive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EX
HIB
ITIO
NS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TO
DD
LE
RS
/C
HILD
RE
N
REA-DINGT
RAI-NING
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Dokk1 - Citizen service service i the building
Knud Schulz Dokk1 December 2015 32
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Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
33Knud Schulz April 2016
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New Libraries
Libraries are signs or symbols on developmentand innovation in the society
Drivers in city development
Add new stories about the towns
Arguments for new city engagements
Knud Schulz April 2016 34
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Knud Schulz April 2016 35
Urban Mediaspace - AarhusAarhus New Waterfront and Main Library
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Mediaspace: Main Library and Citizens’ Services:
18.000 m2/190.000 ft2 Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the innercity against flood
Traffic regulation
App.: 300 mill €
Project elements – Urban Mediaspace
36Knud Schulz April 2016
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Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
37Knud Schulz April 2016
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38Knud Schulz April 2016
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Process involving and co-creation with the citizens
The processes with staff and citizens are a part of the change
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Phototyping with Staff
Marie Ostergard/Dokk1/Aarhus/ Denmark 40Knud Schulz April 2016
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Prototyping with Tweens
Marie Ostergard/Dokk1/Aarhus/ Denmark 41Knud Schulz April 2016
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Public consultations
Knud Schulz April 2016 42
media, families, meeting facilities, citizen’s services, CTS, acoustics, logistics, accessibility, indoorclimate, administration, kitchen and cafe, wayfinding, visual identity, art, security, facades, materials, design, arrival area, AV/IT, dynamicsurfaces, rental spaces, lighting, parking, concertspaces, children’s theater, etc.
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Co-creation with the staff
Knud Schulz April 2016 43
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Architect sketch
Knud Schulz April 2016 44
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Development
Knud Schulz April 2016 45
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year Activity involvement external Internal
2005 Development of vision broad X X
2006 Development of values broad X X
2007 Competition programme broad (X) X
2008 Competition phase narrow X X
2009-10 Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-14 Interior decoration and furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces
Marie Ostergard/Dokk1/Aarhus/ Denmark 46Knud Schulz April 2016
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Seven Core Values
The Citizen as Key Factor
Lifelong Learning and Unity
Diversity, co-operation and network
Culture and Experience
Bridging Citizen, Technology and Knowledge
Flexible and Professional Organisation
A Sustainable Icon for Aarhus
47Knud Schulz April 2016
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Automatic Parking Space 1000 cars
Public floor level ’0’
20 leave/pickup box’
Automatic parkingdone by small robots
Scanning all cars
Responding pickup app. 2 min.
Knud Schulz April 2016 48
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50
Three Statements
Last responsible minute for decisions
Inclusion and participation
Interdisciplinary Co-operation
The right team at the right time
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Knud Schulz April 2016 51
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Knud Schulz April 2016
Transformation Lab
The entrance – the former place for controlling the users
2-300 m2
New projects every 5-6 month
Bringing the traditional work fields of the library into the LAB
Developing new support of the users – depending on the room, the media, the connectivity and the competencies
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Knud Schulz April 2016
FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square53
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Knud Schulz April 2016
The library as a space – in the future?
The building supports the needs of the users
The building interacts with the surroundings and environment
The building acts adaptively
Flexibility is function
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Automatic Parking Space – 1000 carsLightrail station (2017)
Public floor level ’0’
20 leave/pickup box’
Automatic parkingdone by small robots
Scanning all cars
Responding pickup app. 2 min.
Lightrail every 7 min.
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Art in Dokk1
1 % of building costs
- To be used for art in the building and outside
- Elmgreen and Dragset:
Magic Mushrooms
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GongenDen danske kunstner Kirstine Roepstorff har med værket Gongvundet opgaven med at lave et stort, indendørs værk til Dokk1.
PoseidonEt udendørs værk til det nye havnebyrum –blev vundet af kunstnergruppen A Kassenmed værket Poseidon.
57Knud Schulz Aarhus oktober 2015
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+++ a playground on level ’1’
Knud Schulz Aarhus November 2015 58
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Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
59Knud Schulz April 2016
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Knud Schulz April 2016
Userdriven process From tradition to transcendence
– the users deconstruct ”oldknowledge” to create new sense
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Grab a toolkit
Global innovation model –faster to change
Partnership between Global Libraries/Bill and Melinda Gates Foundation
Chicago Public Libraries
IDEO
Aarhus Public Libraries
Knud Schulz April 2016 61
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Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact!
62Knud Schulz April 2016
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Download: www.designthinkingforlibraries.com
63Knud Schulz April 2016
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The Vision Space for co-operation
Place for dialogue, knowledge, ideas and inspiration
Open informal learning space
A unique place for children and families
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Partnership with externalorganizations = buildingcooperation with the users and the society
A strategi for constant change
Renewing the user engagement and ownership
In-flow of competencies to the library
A community strategy
Political legitimacy
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Partner Process
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Foundation of partnershipstrategy
- A partnership strategy that allows us to be pro-active
- Reasons to say no
- Branding
- Clearer communication with potential partners
- Focused partnership work inside organisation
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Corner stones of partnerships in Dokk1
- Learning
- Stories
- Democracity
- Community space
- The Aarhus Cohorte
- Families and Children
(experience,play,learning)
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New ways of defining the functionality
Flexibility is the functionality
Maximize unprogrammed space
Leave the media and mediaformats as the focuspoint in organizing the space
Focus the human needs og sociality – use the 4 space model
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Focus planning interior
Supporting citizens different needs
Creating different surroundings
Space for activities/programms
Continuous flexibility – avoid permanent installations
Controlling the media stock
Modern industrial furnitures no design icons
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Interior plan
The interior planning reflects the 15 yearsexperience from projects together with partners and users
Lots of discussions with both libraryprofessionels and other diciplines
Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change
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Interior plan
The inside of Dokk1 consist of 4 different areas withno sharp limits Citizens’ Service
Public space with info, meeting rooms, cafe, auditorium, popup/democracy area
Adult library with professionel support
Families and childrens library with professionel support
A perspective all over the services are to support the users to act on their own
The interior plan was finished just 4 months beforeopening
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Level 1 - adult
4 space model Experience Discover Participate Create
Combined with a wide learning definition wherelearning take place in different kinds of environments
Users are active participants and the library spacesupport their needs
Important: users can be on their own, together withothers with or without contact – inclusion factor++
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The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Innovation
Reckognition/Experience
Empowerment
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Examples interior adult (1)
Urban office
Oases
Reading room
Support (learning)
Meeting space
Living room
Corner
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Examples interior adult (2)
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Ramp
Transformation Lab
Project Labs
Study room
Education
Meeting room
Café
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Examples interior adult (3)
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Auditorium
The Square
’Alone’ together
Subject zones
Reflection
Citizens’ Service
Balcony workzone
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Level 2
The stageLearning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room0-3 years
4-8 years
Gamer street
eatingX2
AtticFamilies/Children
The ViewRamp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/ Denmark
Support/Librarian
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Level 2 – Families/Children
Children are defined to 12 years incl. the limit where children want to be together withgrownups. After 12 children define themself as teens/adult
Importent to design different zones where bothchildrens and their adults want to be together.
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Principles for planninginterior Families/Children
A space for children stimulating
Play
Experience
Learning
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Examples interior Fam/child0 - 3 years
Cushion
Castle
Reading
Breast feeding
The box
Cirkeline house
Big Lego
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Examples interior Fam/child4 - 8 years
Learning zone
Stage
Dress up
3D globe
Childrens lab
Eating zone
Reading caves
Experience ramp
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Examples interior Fam/child9 – 12 years
Tweens zone
Interaktive floor
Makerspace
Tweens lab
Learning zone
Gaming street
Auditorium
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Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services, new
developments, branding, focused communication
to users
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Users are taking the control
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Visitors
1.000.000 visits 9 months
App. 4000 pr. dag incl. Saturday/Sunday
App. 6 % are Citizens visits
Families/Children Sat/Sun
Kindergarten/daycareweekdayse
Students
Normal users
+++ Curious
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Citizens point of view
Fabulous open and generousspace
Feeling comfortable in the house
Pride of being an Aarhus citizen
Café is good
The playground and Families/Children part arefabulous opportunities
A library for adults??
Missing books? – they arethere!!
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Knud Schulz April 2016
A strategy for change in libraries address:
The need for rethinking the library
The need for a fusion between physical – virtual
Develop partnerships
Focus on innovation
Get new skills into the library and promote learning in the organization
Force users to dismiss the book as library brand
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