Japanese delegation at dokk1 dec. 2015
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Transcript of Japanese delegation at dokk1 dec. 2015
Rolf Hapel Citizens’ Services and Libraries [email protected]
High digital maturity
Open and free big data platform
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Dokk1 - Urban Mediaspace Aarhus
The largest municipal construction project in the history of Aarhus
Library and Citizens’ Services 185.000 sq. ft. Rental spaces 11.000 m2 110.000 sq. ft. Covered outdoor area under building 105.000 sq. ft. Areas for tecnical equipment and depots 40.000 sq. ft. Automatic P-facility for 1.000 cars Arrival Center + Opening of river Etablishing of harbour squares and spaces Traffic regulation Light rail tracé Climate protection (flooding) of central city
The Project
Costs USD - 2015
Economic frame for the total project incl. upgrading to climate class 1
308.000.000
Financing USD - 2015
Foundations Realdania and Realdania Byg 113.000.000
Sale of old main library and capitalising of rental incomes
61.500.000
The Municipality 127.000.000
A.P. Møllers Almenfond (Foundation) 2.500.000
Salling Foundation 4.000.000
I alt 308.000.000
3 times the size of the public area - now on two levels Special place for kids and their families - 5 times the old childrens Increaset level of technology - the building, the functions, the size Learning activities and partnerships Increased opening hours
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..but WHY?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Libraries of the industrial age
Democracy Free and equal access to information
+ Education Support to the formal education system
+ Culture Access to cultural heritage and experiences
= Success 60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Urbanity..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Mobility..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Democracy Co-creation and citizens involvement
New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Demography
30 % fewer young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
0
200
400
600
800
1000
1200
1400
More than 60 % decrease in number of service points in Denmark since
1980!
Fewer libraries..
.
A well known innovation strategy in the public sector..
But the public sector is in a state of permanent crisis, and the fight on resources is intense..
Send more money..
No more money – probably less!
Libraries
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Reinvent the library new ways of professionalism
new products new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A new library model for the knowledge society Danish Digital Library The ’Open Library’ Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORT JOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE E
XH
IBIT
ION
S
FAMILIES
Partner activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TO
DD
LE
RS
/C
HIL
DR
EN
REA-DINGTRAI-NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Citizens’ Services
Now all Danish public libraries offer some sort of Citizens Services
..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Users and staff introduces ideas and projects and participants elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..user driven design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
DESIGN THINKING
Design thinking is about accelerating innovation to create better solutions to the challenges we meet!
Download: www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Interaction
Distance
Short term Long term Sponsorships Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production R & D
Business development projects
Branding
Sponsorships Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Therefore partnerships..
New resources and skills in the library Knowledge and inspiration from others Increased network
Increased diversity and quality in service production
Enhanced communication and marketing Legitimization New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Self service return
Increased diversity in collections at the branches Less unproductive transportation Saves time, costs and resources
Floating collections
Online reservation lists on Smart Phones Predetermined collection paths on every branch
Work flow
870.000 items 4.3 mill loan per year 80.000 reservations at any given time 770.000 reservations per year
Main library + 18 branches
Maximum and minimum amount of material on the shelves Maximum and minimum number copies to each title Automatic refill from the Material hotel when shelves are low on materials
Automatic regulation of overflow
and shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel
Infrastrucure for digital objects
+ Collaboration on purchasing
+ Promotion and mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!
Idea
Liberate data and information
Create relations between data
Make the users knowledge visible and useful
Place information in a meaningful context for the users ..by using open source software and forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Concept
The well (data repository)
O
Sources Application layer
O m
Presentation
User transactions
Harvesting and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Shared Library
automa-tion
system
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Multiple platforms
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Started October 2011
Co-op with +130 publishers
Build on TING
Technical integration to Fiction
Literature portal
Integration to OPAC’s
Library ebook-service
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Responsive design
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Only digital content
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Hackerspaces Makerspaces Fablabs Share premises, tools, knowledge Create projects, ideas, network
.. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. gaming..
..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Open Data hackathon 50 young developers A weekend at the library Experts as mentors and evaluators Prizes for the winners
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries City of Aarhus
Rolf Hapel Citizens’ Services and Libraries City of Aarhus
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
From Information searchable anywhere
To What is only possible to experience in the library
Space for media The space as a media
On-line On-site
Information Meaning and significance
Facts Reliability
Encounter with information Encounter with people
Well informed Eksperimental
Visitor Resource
Neutrality Sensuous
Serious Playful
Programme Events
The library as a space
Ivar Moltke, Create
LESSONS LEARNED Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,
urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
500.000 visitors in 4 months time 400 inquiries a day at the information desk 4500 per day inclusive Saturdays and Sundays 6 % are users of Citizens Services Families with children: Saturdays and Sundays Daycare, kinder gardens and schools: Week days Students Traditional library users The curious
The end