Dokk1 public innovation space coll. from holland 28. sept. 2015
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Transcript of Dokk1 public innovation space coll. from holland 28. sept. 2015
Dokk1 Aarhus -
Public Innovation Space
Library trip to Denmark from Holland
September 28th 2015
Knud Schulz
Library Transformation:
Libraries – the citizen's driving force for
innovation
• Libraries are places where the general
public can find inspiration and meet new
ideas, either on their own within this public
sphere, or in the company of others.
• How do we sketch the future library
transitioning to a space for citizens and
community connections.
Knud Schulz Aarhus September
2015
2
Knud Schulz
• Manager of the Main Library in Aarhus
• Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
• Librarian and Master of Public Management
• Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation
• Member of the client group Urban MediaSpace Aarhus
• Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates
• www.slideshare.net
Knud Schulz Aarhus September
2015
apx. 28.000 m2
incl. 18.000 m2
library space
Knud Schulz Aarhus September
2015
4
Agenda
• The Change
• Danish Strategy
• 4 space model
• ’More Open Libraries’
• Integrating Citizens service
• New Libraries
• Prototyping Dokk1
• Co-creation with the users
• Partnership programming
Knud Schulz Aarhus September
2015
5
From information that can be found anywhere
To What can only be experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
6 Knud Schulz Aarhus September
2015
The Knowledge Society
• From – libraries for books/medias
– industial society
• to – libraries for man/human
– networked/knowledge society
Knud Schulz Aarhus September
2015
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A Danish Report
2010
- A Danish Report
2010
• Danish Digital Library
• A new library model for
the knowledge society
• Partnerships
8 Knud Schulz Aarhus September
2015
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement Knud Schulz Aarhus September
2015
9
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Reckognition/Experience
Knud Schulz Aarhus September
2015
10
Inspiration space
• The space for meaningful experiences that is to say experiences that move us
• The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.
• This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.
• The inspiration space should make the user want to move beyond the usual choices and to come back.
• The library space in itself may also be an experience and work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation (cognition)/experience and innovation.
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
12
Digital media
Appearance Events
Individual concentration
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Reckognition/Experience
Empowerment
Knud Schulz Aarhus September
2015
13
Iscenesættelse
14 Knud Schulz Aarhus September
2015
Oplæsning
Billedbøger
Bogklubber Book clubs
Picture book
Reading aloud
Staging
Learning space
• Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge
• Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs
• Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities
• Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.
• Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.
• The learning space especially supports realisation (cognition)/experience and empowerment.
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
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Undervisning
Kurser Uformel læring Konsulta
Teaching Courses
Informal learning Consultations
Knud Schulz Aarhus September
2015
17
Lektiecafé’er
Vejlednin
One to one
Homework cafe
Guidance
Training Access to knowledge
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Empowerment
Involvement/Engagement Knud Schulz Aarhus September
2015
18
Meeting space
• An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves
• Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and engagement
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
20
Møder Diskussioner Foredra
g Debatter Samvær
Meetings
Lectures
Discussions
Debates Being together
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Involvement/Engagement Knud Schulz Aarhus September
2015
21
Performative space
• Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops
• The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.
• Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.
• The performative space especially supports engagement and innovation.
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
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Skriveværksteder Experiment
Leg og læring
Workshops
Writing workshops Edutainment
Knud Schulz Aarhus September
2015
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Leg Spil
Gaming Game over
Playing Gaming
Makerspace
Open libraries
Users are allowed to:
• lock into the library 24/7
• check in and out media
• use internet, pc,
copy/printing
• study
• read newspapers
• arrange study circles,
public meetings
Knud Schulz Aarhus September
2015
25
Users are taking the control
Knud Schulz Aarhus September
2015
26
Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge
Knud Schulz Aarhus September
2015
27
Citizens’ service
• in more than 60 % of the municipalities
offer citizens service through libraries
– passport
– driving licence
– health securitycard
Knud Schulz Aarhus September
2015
28
Developing community centers
private, civic and public sector
Knud Schulz Aarhus September
2015
29
LOCAL ARCHIVE
ARKIV Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORT JOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EX
HIB
ITIO
NS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TO
DD
LE
RS
/C
HILD
RE
N
REA-
DING
TRAI-
NING
Dokk1 - Citizen service
service i the building
Knud Schulz Aarhus September
2015
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Adaptive and innovative supporting
spaces • libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local communities
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2015
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Knud Schulz Aarhus September
2015
The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
book as library brand 32
Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 33 Knud Schulz Aarhus September
2015
New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for new city engagements
Knud Schulz Aarhus September
2015
34
Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city
Knud Schulz Aarhus September
2015
35
Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library
Knud Schulz Aarhus September
2015
36
Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and former
innovative city (the
steam engine)
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
38
Urban Mediaspace - Aarhus Aarhus New Waterfront and Main Library
Mediaspace:
• Main Library and Citizens’ Services: 18.000 m2/190.000 ft2
• Partners and network: 10.000 m2 /100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the inner city against flood
Traffic regulation
App.: 390 mill US Dollars
Project elements
– Urban Mediaspace
39 Knud Schulz Aarhus September
2015
Automatic Parking Space
1000 cars • Public floor level ’0’
• 20 leave/pickup box’
• Automatic parking
done by small robots
• Scanning all cars
• Responding pickup
app. 2 min.
Knud Schulz Aarhus September
2015
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Knud Schulz Aarhus September
2015
41
2016
2015
Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
Co-advisers: Arkitekt Kristine Jensens
Tegnestue and Alectia A/S
Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 42 Knud Schulz Aarhus September
2015
Process involving and co-creation
with the citizens
• The processes with staff and citizens are a
part of the change
Knud Schulz Helsinki March 2015 43
Phototyping with Staff
Marie Ostergard/Dokk1/Aarhus/
Denmark
44 Knud Schulz Helsinki March 2015
Prototyping with Tweens
Marie Ostergard/Dokk1/Aarhus/
Denmark
45 Knud Schulz Helsinki March 2015
Public consultations
Knud Schulz Helsinki March 2015 46
media, families, meeting facilities, citizen’s services, CTS, acoustics, logistics, accessibility, indoor climate, administration, kitchen and cafe, wayfinding, visual identity, art, security, facades, materials, design, arrival area, AV/IT, dynamic surfaces, rental spaces, lighting, parking, concert spaces, children’s theater, etc.
Co-creation with the staff
Knud Schulz Helsinki March 2015 47
Name and Visual Identity
48 Knud Schulz Helsinki March 2015
49 Knud Schulz Helsinki March 2015
year Activity involvement external Internal
2005 Development of vision broad X X
2006 Development of values broad X X
2007 Competition
programme
broad (X) X
2008 Competition phase narrow X X
2009-
10
Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-
14
Interior decoration and
furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces
Marie Ostergard/Dokk1/Aarhus/
Denmark
50 Knud Schulz Helsinki March 2015
Seven Core Values
• The Citizen as Key Factor
• Lifelong Learning and Unity
• Diversity, co-operation and network
• Culture and Experience
• Bridging Citizen, Technology and Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus
51 Knud Schulz Aarhus September
2015
Architect sketch
Knud Schulz Aarhus September
2015
52
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54 Knud Schulz Aarhus September
2015
4. Design principles
Knud Schulz Helsinki March 2015 55
Knud Schulz Helsinki March 2015 56
Three Statements
• Last responsible minute for decisions
• Inclusion and participation
• Interdisciplinary Co-operation
The right team at the right time
Knud Schulz Aarhus September
2015
57
Knud Schulz Aarhus September
2015
Transformation Lab
• The entrance – the former place for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work fields of the library into the LAB
• Developing new support of the users – depending on the room, the media, the connectivity and the competencies 58
Knud Schulz Aarhus September
2015
LiteratureLAB
59
Knud Schulz Aarhus September
2015
iFloor – interactivity between people
• Social interactivity in the library space
• User to user to staff
• Interactivity depends on the body
• communication through – Mobile
– SMS
– PC
• Informal - Competition
• Funny
60
Knud Schulz Aarhus September
2015
NewsLAB
61
Knud Schulz Aarhus September
2015
Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication
62
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2015
63
Knud Schulz Aarhus September
2015
Teknomorfose - ExhibitionLAB
64
Knud Schulz Aarhus September
2015
The Square
65
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2015
66
Knud Schulz Aarhus September
2015
FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 67
Knud Schulz Aarhus September
2015
The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively
• Flexibility is function
68
Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 69 Knud Schulz Aarhus September
2015
Facilitating relations
Knud Schulz Aarhus September
2015
70
Knud Schulz Aarhus September
2015
Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense
71
Knud Schulz Aarhus September
2015
User driven
innovation
72
Knud Schulz Aarhus September
2015
Subject Browsing - Story Surfer
73
The Vision • Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families
74 Knud Schulz Aarhus September
2015
People’s Lab
Six Labs TechLab Having a maker in residence is powerfull! Cryptoparty, soldering, brush-bots… Valdemar’s hovercraft:
http://www.youtube.com/watch?v=iVi2J_9XZeA&feature=youtu.be
76 Knud Schulz Aarhus September
2015
WasteLab Waste-dates, workshops, tinkering… When users become makers. Creativity comes from chaos – stop tidying!
Six Labs
77 Knud Schulz Aarhus September
2015
Reflections
You can work with makerculture without having a makerspace!
78 Knud Schulz Aarhus September
2015
Makerculture primæry adress performative spaces
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement Knud Schulz Aarhus September
2015
79
People’s La
b
Making in Libraries
• Contributes to activities that provide public value by stimulating the development of network, skills and innovation
• Contributes to the libraries' relationship with its local community
• Increases the social value of libraries, as public spaces that bridge between different communities and knowledge domains
• Challenges libraries strategic and managerial capacity for innovation
80 Knud Schulz Aarhus September
2015
People’s Lab
Modern library practice and
strategies – means that roles
constantly change
Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries
Knud Schulz Aarhus September
2015
82
Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!
83 Knud Schulz Aarhus September
2015
Download: www.designthinkingforlibraries.com
84 Knud Schulz Aarhus September
2015
85 Knud Schulz Aarhus September
2015
Learn to work as a
designer 86 Knud Schulz Aarhus September
2015
87 Knud Schulz Aarhus September
2015
88 Knud Schulz Aarhus September
2015
DESIGN THINKING
Design thinking is about
accelerating innovation to
create better solutions to the
challenges we meet!
89 Knud Schulz Aarhus September
2015
Opening June
20th 2015
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2015
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New ways of defining the
functionality
• Flexibility is the functionality
• Maximize unprogrammed space
• Leave the media and mediaformats as the
focus point in organizing the space
• Focus the human needs og sociality – use
the 4 space model
Knud Schulz Helsinki March 2015 91
Focus planning interior
• Supporting citizens different needs
• Creating different surroundings
• Space for activities/programms
• Continuous flexibility – avoid permanent
installations
• Controlling the media stock
• Modern industrial furnitures no design icons
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2015
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Interior plan
• The interior planning reflects the 15 years
experience from projects together with
partners and users
• Lots of discussions with both library
professionels and other diciplines
• Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change Knud Schulz Aarhus September
2015
93
Interior plan
• The inside of Dokk1 consist of 4 different areas with no sharp limits
– Citizens’ Service
– Public space with info, meeting rooms, cafe, auditorium, popup/democracy area
– Adult library with professionel support
– Families and childrens library with professionel support
• A perspective all over the services are to support the users to act on their own
The interior plan was finished just 4 months before opening Knud Schulz Aarhus September
2015
94
Level 1
Reading Room Project labs
Transformation Lab
Study rooms
Gaming
Urban Offices
Living Room
The Corner
Cafe Meeting rooms
Pop-ups Citizen’s Services
Small auditorium Multi
purpose
Ramp literature
Non-fiction
Music The Square
Playground
Democracity
Information
Marie Ostergard/Dokk1/Aarhus/
Support/librarian
95 Knud Schulz Aarhus September
2015
Level 1 - adult
• 4 space model – Experience
– Discover
– Participate
– Create
• Combined with a wide learning definition where learning take place in different kinds of environments
• Users are active participants and the library space shall support their needs
• Important users can be on their own, together with others with or without contact – inclusion factor
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2015
96
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/EngagementKnud Schulz september 2014 10
Examples interior adult (1)
• Urban office
• Oases
• Reading room
• Support (learning)
• Meeting space
• Living room
• Corner
• Play Knud Schulz Aarhus September
2015
97
Examples interior adult (2)
Knud Schulz Aarhus September
2015
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• Ramp
• Transformation Lab
• Project Labs
• Study room
• Education
• Meeting room
• Café
Examples interior adult (3)
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2015
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• Auditorium
• The Square
• ’Alone’ together
• Subject zones
• Reflection
• Citizens’ Service
• Balcony workzone
Level 2
The stage Learning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room 0-3 years
4-8 years
Gamer street
eatingX2
Attic Families/Children
The View Ramp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/
Denmark
Support/Librarian
100 Knud Schulz Aarhus September
2015
Level 2 – Families/Children
• Children are defined to 12 years incl. the
limit where children want to be together
with grownups. After 12 children define
themself as teens/adult
• Importent to design different zones where
both childrens and their adults want to be
together.
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2015
101
Principles for planning interior
Families/Children
• A space for children stimulating
– Play
– Experiencing
– Learning
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2015
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Examples interior Fam/child
0 - 3 years
• Cushion
• Castle
• Reading
• Breast feeding
• The box
• Cirkeline house
• Big Lego
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2015
103
Examples interior Fam/child
4 - 8 years
• Learning zone
• Stage
• Dress up
• 3D globe
• Childrens lab
• Eating zone
• Reading caves
• Experience ramp
Knud Schulz Aarhus September
2015
104
Examples interior Fam/child
9 – 12 years
• Tweens zone
• Interaktive floor
• Makerspace
• Tweens lab
• Learning zone
• Gaming street
• Auditorium
Knud Schulz Aarhus September
2015
105
+++ a playground on level ’1’
Knud Schulz Aarhus September
2015
106
Staff support in Dokk1
• Reception
• Citizens Service
• Library - adult support
• Library – Family and Children
107 Knud Schulz Aarhus September
2015
Opening hours Dokk1
• Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
• Saturday and Sunday
10 – 4 pm incl. specialist support
Knud Schulz Aarhus September
2015
108
Partnership
• A strategi for constant change
• Renewing the user engagement and
ownership
• In-flow of competencies to the library
• A community strategy
• Political legitimacy
Knud Schulz Aarhus September
2015
109
Mapping the
network
Partnership
clusters
Knud Schulz Aarhus September
2015
Examples Strategic Partnerships
110
Partner proces
Knud Schulz Aarhus September
2015
111
Foundation of partnership
strategy
- A partnership strategy that allows us to be
pro-active
- Reasons to say no
- Branding
- Clearer communication with potential
partners
- Focused partnership work inside
organisation Knud Schulz Aarhus September
2015
112
Corner stones of partnerships in
Dokk1
- Learning
- Stories
- Democracity
- Community space
- The Aarhus Cohorte
- Families and Children
(experience,play,learning)
Knud Schulz Aarhus September
2015
113
Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services,
new developments, branding, focused
communication to users
Knud Schulz Aarhus September
2015
114
Users are taking the control
Knud Schulz Aarhus September
2015
115
Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand
Knud Schulz Aarhus September
2015
116
Knud Schulz Aarhus September
2015
117