final proposal group 5

Bradford’s Retail Technological Improvement: EPos Integrated Solu>on

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Content

•  Execu've Summary •  Our understanding of requirements •  Our approach •  Summary of outputs-‐solu'ons •  Risks, Cost & ROI •  Timeline •  Commercial arrangements & assump'ons •  Why ITside? •  Our team •  Success stories

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Our understanding of your requirements The following section provides a summary of our understanding of your objectives, requirements and

scope.

Our understanding of your requirement is based upon the request for a proposal document and from the wealth experience we have gained from delivering the informa>on technology management services to other retail clients.

The client is a small family-‐owned retailing chain opera>ng 20 stores in the York. The largely female workforce is mostly long-‐standing employees without any informa>on technology experience. Payroll and cash collec>ons are all outsourced. Each store has electronic >lls with only scanning and reading barcodes features. The supply chain managed by two staff who are responsible for daily delivery. Some products are delivered by local suppliers and others via a central warehouse. The client has a strong and loyal customer base but its offer appears to be a liLle outdated and not keeping up with the latest services such as on-‐line shopping, customer loyalty, and in-‐store promo>ons. The director wants to introduce a new technology but really concerns about the payback period, as well as the organiza>on won’t cope with significant changes to working processes.

We understand that your expecta>on for the organiza>on is to adopt new technology to increase work effec>veness, as well as enhancing compe>>veness and profitability. At the same >me, you want to offer workers a stabilized employment rela>onship. In order to meet your plans you would like to: •  Develop a comprehensive understanding of the current business status •  Develop an appropriate and efficient IS scheme to support the business opera>ng including sales, supply chain and

stock management. •  Develop a strategic online shopping system to consolidate market compe>>veness. •  Develop a long-‐term plan to maintain the customer rela>onships.

We will spend one week to work with you to get further understanding of your organiza>on current opera>ng status. We will interview stakeholders, collect and analyze exis>ng IT system. We have done several interviews with similar local retail stores and obtained related informa>on that could help us provide more appropriate and effec>ve service to you. We will launch a comprehensive IT strategy plan with different levels of stakeholders, such as director, supply chain managers and normal employees. We will define a roadmap to demonstrate how the an>cipated vision would be achieved.

Our understanding of your requirements

CONTEXT

YOUR OBJECTIVE

S

OUR SUPPORT

5 SWOT Analysis

Strength Weakness

Opportunities Threats

inte

rnal

Ex

tern

al

•  Strong and loyal customer base •  Good reputation

•  Loyal employees

•  Local major suppliers

•  Low level technology •  No professional IT staff

•  No customer database

•  Outdated supply chain

management

•  Offer is dated

•  Adopting new technology to increase efficiency

•  Building on-line shopping

•  Offering in-store promotion to

attract customer

•  Strong competitiveness in retail market

•  On – line shopping quickly

development

•  Substitution

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SOLUTIONS Technology, people and processes

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Retail System Easy, Useful, Fast

To create an IT-‐management solu'on for Bradford’s store chain ITside Consultancy focused mainly on the following factors: •  Feature-‐set fit: how well func'onality matches par'cular needs of Bradford’s business: IT advancement, customer loyalty focus, in-‐store promo'ons, online shopping, and supply chain system improvement to cut costs and increase revenue.

•  Flexibility and scalability: how adaptable to change and scalable is the solu'on •  Easiness: how intui've and easy-‐to-‐use and easy-‐to-‐adapt •  Less costs and more benefits: what are tangible and intangible, short-‐term and long-‐term benefits of the implementa'on

•  Reliability: proven solu'on with good track record •  Reflec'ng organisa'onal reality

The system should be comprised of elements that address customer rela'onship, supply chain management, online shopping and capabili'es of point of sale. It is crucial that system is secure and reliable, proven, easy in learning and use. Flexibility is important to be able to tailor the system to meet ever-‐changing market requirements and respond to customer feedback. Furthermore, as Bradford’s company does not have an IT Department it is necessary to safeguard the solu'on with a strong long-‐las'ng IT support.

Overview:

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The main components of the solu'on we provide for Bradford’s company are: 1.  SoXware: electronic point of sale (EPoS), customer loyalty system (CLS), inventory control and management

(ICM), e-‐commerce solu'on (fully integrated online shopping website) 2.  Hardware & Network: for each 'll hardware includes processor, touch screen, receipt printer, cash drawer,

barcode scanner (currently exploited scanners can be used to cut expenses). In each store we need a server that will connect internal store network (Ethernet) through Cloud service with other stores and the warehouse

3.  Implementa'on processes & support (delivery, installa'on, training, IT support): delivery and installa'on of the hardware and soXware in all stores; training sessions can be adjusted to suit less IT experienced members of the company to feel comfortable with the new soXware and systems

4.  Change management strategy: to create a change management strategy it is important to understand how working processes should adjust to new organiza'on reali'es, how to cope with this change and poten'al resistance, how to measure success and cascade further strategy

Components:

Training process

01 02 03 04

Briefing InstrucDons QuesDons Support

Warehouse

Epos E-‐shop

Retail System

System overview

Suppliers

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Expected benefits from the good-‐running IT retail system in Bradford’s: •  Increasing profit margins (see ROI sec'on of the Proposal) •  Streamline business processes •  Cucng inventory and supply chain costs •  Increasing customer loyalty: leveraging exis'ng base, adrac'ng and retaining new customers •  Time-‐savings •  Assuring accurate buying •  Guaranteeing security •  Reducing paperwork •  Good customer service •  Improving decision-‐making •  Being on the forefront of retail industry trends: strengthening and shaping company reputa'on

Benefits:

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The basic aspects

Intergra>on & Cloud

Customer Loyalty System

E-‐commerce

Electronic Point of Sale

Inventory Control And Management

All the data is consolidated through the day in Cloud every hour or more frequently if required so that centrally Bradford’s management team can see what is happening in every store. All stock entry and pricing can be entered and controlled once from Cloud and passed down to the 'lls at each store, saving many man hours of repe''ve data entry. Stock can be managed centrally as well as ordering for stock replenishment at store level. Inter-‐branch stock transfers is also standard allowing stock requests and movement between the various stores. Cloud technology is cost-‐effec've and useful for remote management and central monitoring and control. This will facilitate beder decision-‐making, reduce human error, automates and speed up business processes. It will also provide a beder understanding of Bradford’s performance and create a base for analysis and management strategy forma'on.

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Now we will describe in more detail each of our soluDon that we aim to introduce to Bradford’s (SoQware, Hardware, ImplementaDon Processes, Change management strategy)

Descrip>on of the implementa>on

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Descrip'on of the implementa'on Easy, Useful, Fast

Point of sale – is the place where customers make purchases. It is crucial to equip each store with POS systems that will increase efficiency, speed and customer sa'sfac'on. Electronic (computerized) systems decrease human error. When choosing a solu'on for POS we took into account following factors: •  Easy to implement and use •  Flexible mul'-‐func'onal solu'on to address diversified needs of Bradford’s business and changing environment •  Ability to integrate with other systems •  Jus'fied costs: cloud-‐based solu'on will reduce costs on infrastructure •  Support is provided Each store has full POS func'onality. Our EPoS solu'on should provide user-‐friendly interfaces and have access levels (password controlled) to assure that every employee sees only relevant part of the system. Security levels ensure only certain facili'es and menus are available to the appropriate staff. Benefits •  Expected benefits from EPoS implementa'on at Bradford’s are: •  Reducing theX and human error •  Time-‐savings: accelerate checkout process •  Higher speed, more payment op'ons, supported customer loyalty system leads to beder customer service •  Increasing efficiency •  Pricing strategy automa'on •  Controlling profit margins (by capability of iden'fying excessive discounts)

1)SoZware: Electronic Point of Sale (EPoS)

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General Features •  Different payment methods supported: cash, check, credit, debit cards •  Mul'-‐tender transac'on support: special orders, giX registries and sales •  Recall transac'ons, perform returns •  Touch screen interface •  Display product’s name, adribute, price, quan'ty, loca'on in store, quan'ty in warehouse, picture, discounts, date of the next delivery •  Integrated credit and debit card processing •  Sell when network is down with offline POS mode •  Create management reports •  Create purchase reports •  View daily sales graph •  Discount management: automo've discount sugges'ons •  Perform mix-‐and-‐match pricing mechanism •  Integra'on with Inventory system – live synchroniza'on •  Integra'on with CLS – live synchroniza'on: basic CLS interface •  Print receipts •  Prac'ce Mode •  Access levels •  Pricing, Discount-‐tracking and In-‐store promo;ons •  Put items on sale/promo'on •  Set up happy hours and sales schedules •  Set item price, set mul'ple price levels •  Put products on promo'on manually •  Automated discount control recommenda'ons •  For training purposes, EPoS includes a prac'ce mode, which is useful for employees to safely explore EPoS func'onality.

1)SoZware: Electronic Point of Sale (EPoS)

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In each store of Bradford’s retail chain there are 7 000 units of inventory and it is important to provide solu'on to effec'vely manage this asset which is the largest physical asset in Bradford’s. If not managed properly, the following consequences may occur: •  Excessive offer of some items, which could lead to decrease in revenue and margins •  Out-‐of-‐stocks of some items, leading to lost sales and decrease in customer sa'sfac'on •  Poor awareness about on-‐hand quan'ty, leading to customer dissa'sfac'on

The system should be integrated into EPoS system and all data about inventory should be synchronized between stores and the warehouse. This will increase accuracy of decision-‐making over inventory-‐related issues. The system is also reduces human error and puts management into control as it logs all the ac'vi'es and saves history of each item. The system makes recommenda'ons about op'mal supply date, supplier, transfer op'ons between stores which allows to effec'vely balance stock. The system could be operated from Cloud, managed by top-‐management as well as from the warehouse and is integrated in EPoS func'onality consolida'ng necessary data to EPoS interfaces. The system is also linked through Cloud with online shop which ensures synchronized data about items’ availability and hence enables beder customer service.

1)SoZware: INVENTORY CONTROL AND MANAGEMENT SYSTEM (ICM)

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Create an easy to use website for online shopping

We provide a web store with all the latest func>onality to ensure shopper engagement. The solu>on comes complete with a full two way link between the web site and the retail stores. This ensure that stock availability is always correct and that data only needs to be entered once. As you receive a web order, it is sent directly to the store loca>on of your choice for fulfillment. Web stock availability can reflect stock in one loca>on or all loca>ons, the choice is yours. Our site will be designed with your business in mind and reflect the type of shopper you are trying to aLract. Our solu>on is divided into 3 different op>ons: •  On-‐line shopping: the holders of Bradford’s Club Card will be able to shop online

and benefit from the online offers •  Click & Collect: the members-‐customers will have the opportunity to place an

order and collect it from the nearest of the 20 Bradford’s shops •  Social Media Campaigns: Will raise awareness and will be a good way to link

Bradford’s tradi>on with new genera>ons and aLract new customers

Descrip'on of the implementa'on 1)SoZware: E-‐COMMERCE

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Webpage Mockup

Search through the database for products and offers

Easy Naviga>on Orders will be delivered to customers with a small extra charge or Click & Collect

Home Delivery The customer will have the chance to see what he/she will he buys

Pictured Catalogue

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Mobile Version

In Bradford’s we have maintained a top quality service for our customers for over 70 years

In Bradford’s, regular online and Click & Collect orders can be placed from customers smartphones

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Our CRM system gathers informa>on of customers for all your stores, enabling you to analyse informa>on about their preferences and improve your services with real insights from the market. Furthermore it gives you the op>on to record customer details including contact informa>on and their preferences in different accounts-‐profiles that will help you manage your customer rela>ons. Informa>on such as addresses, tax regions, credit card informa>on, latest transac>ons with your company, eligibility for discounts, problem history and account balance can be maintained.

By combining informa>on about product sales and customer profiles: •  Improve your customer service and gather informa>on about

the chain-‐wide buying habits •  Create the best possible sales and increase your income from

them •  Follow the chain-‐wide buying habits and make offers that will

aLract and retain new customers to Bradford’s. •  It gives the op>on to spot specific target groups and create

tailored solu>ons for the them •  Simplifies the marke>ng process •  Can help Bradford’s create linked items sales and services •  Allows you to give your customers personal aLen>on. By

providing tailored solu>ons you build upon customers loyalty. •  Gathers needed data that can help improve in-‐store

promo>ons •  Monitor customers buying history and changes in his /hers

behaviour

Our system can is integrated with Epos and the online shop. From the Epos 'lls and through the website customer informa'on can be checked and updated as all the informa'on are stored secure in the cloud server

“All aspects of customer history and data can be used as filters to create selec've call-‐up lists or mailing labels for marke'ng purposes. “

Descrip'on of the implementa'on 1)SoZware:

CUSTOMER LOYALTY SYSTEM

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Leverage your loyal customer base

Customer Loyalty Program

Loyalty and giX cards

Special discounts

Point-‐based loyalty scheme

Purchase sugges'ons

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Leverage your loyal customer base

Customer Loyalty Program

Our solu'ons: •  Loyalty cards: having loyalty cards and giving points to the returning customers is a

good way to establish a strong rela'onship of trust. It is also a very good way to engage your customers and provide them incep'ves through offers

•  In Store promo'ons: having in-‐store promo'ons especially addressed for Bradford’s Club Card holders will boost both sales and customers loyalty

•  Mailing lists: special mailing lists with exclusive offers for the members

BRADFORD’S

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Benefits •  Expected benefits of ICM implementa'on at Bradford’s are: •  Increase profit margins through decreasing inventory costs •  Accuracy of decision-‐making •  Reduce human error •  Beder central control •  Op'miza'on and automa'on of supply management •  Time-‐savings •  Beder customer service Features •  Automated replenishment orders for warehouse and all stores by restock levels and quan'ty sold •  Set restocking levels for selected items •  Centralized supplier table for all stores •  Inventory transfer between stores and automated recommenda'ons to balance stock •  Track and manage all items: add, edit, search etc. •  Designate loca'on as warehouse where stock can be received, hold and redistributed •  Integra'on with EPoS with synchroniza'on: in-‐store checks of available quan'ty

1)SoZware: INVENTORY CONTROL AND MANAGEMENT SYSTEM (ICM)

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The next component of 4-‐fold solu'on suggested by ITside Consul'ng for Bradford’s retail chain is hardware. The hardware is the plaoorm for the whole retail system and consists of these main components: •  POS Sta'ons on each chechout point (EPoS SoXware is

installed on these sta'ons). One store has mul'ple lanes. A local area network connects each POS sta'on across chechout lanes

•  In-‐store server: connects the store through Cloud with other stores and the warehouse

•  Management sta'on (in Cloud or in one of the stores): centrally monitors and manages opera'ons

2)Hardware:

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ITside Consul'ng takes step by step approach to ensure that the solu'on we provide meets Bradford’s requirements. ANALYSIS & DESIGN To begin is it’s important that we take the 'me to understand your exis'ng processes and how these fit into your business more broadly. Primarily it’s important to ensure that our solu'on will fit into your company. We will endeavor to suggest new processes that will allow retail system to beder align with your strategic objec'ves beyond the scope of exis'ng processes. INSTALLATION Our solu'ons is tailored to pre-‐determined specifica'ons and rigorously tested in advance of delivery to your site. In each store installa'on, process will take from 3 to 6 hours. We will ensure that every effort is made to minimize disrup'ons to your daily working processes. TRAINING AND SUPPORT Once the system is operable, we will begin training workshops with all members of the staff that will operate with the system in their daily work. Training process has been designed to be quick and simple. Training is tailored to be accessible for your long-‐standing employees. As well as this, we provide on-‐going technical and training support.

3)Implementa>on processes:

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ADOPTION ITside Consultancy fully appreciates Bradford’s company’s concerns regarding the implementa'on of new technology in a long-‐standing tradi'onal business. However, this is something that we are used to. Two examples are Benneds of Derby (established in 1734) and Barnids of York (established in 1896) who were moving from cash registers to EPOS with well over 160,000 stock lines each. Most of our customers do not have an IT department. We are also used to helping long-‐standing employees embrace new technology and in our experience, once they have seen how easy it is to operate the barriers start to fall down and turn into enthusiasm. We will offer full training to help with this transi'on and this can be tailored to suit par'cular job roles to keep it simple where it needs to be. REORGANIZATION Implementa'on of IT advancement project implies some structural reorganiza'on. ITside Consultancy understands Bradford’s culture of giving its employees a good place to work and aims to save all posi'ons as they are now. However, some amendments is job descrip'ons are inevitable. 1.  To create a plan for reorganiza'on processes ITside Consul'ng will take following approach: 2.  Current state organiza'onal structure and job descrip'ons 3.  Desired future state (with implemented solu'ons that we described above) organiza'onal structure and job descrip'ons 4.  Gap analysis between 1 and 2

Iden'fying changes in structure and job descrip'ons To iden'fy current state ITside Consul'ng will conduct interviews, surveys and observa'ons. To tailor desired future state to organiza'onal needs, ITside Consul'ng will conduct Stakeholder analysis on the implementa'on stage (see Project Timeline).

4)Change Management Strategy:

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Cost,ROI,Risks Cost analysis,ROI,Payback and Risk Management

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Cost Analysis

82087$ 50000$

30%

132087$

Investements For the implementa'on , the hardware and soXware.

Consul>ng Engagement cost The cost for our consul'ng services

Total Cost The total cost for this project

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Cost Analysis

Epos System cost

Something about project that you should know

Full Epos system for headquarter costs a bit more than regular Epos installed in other stores. Moreover, each store will install three tills with full Epos system. Hence, there are 60 tills with Epos system will be needed. Then, we estimate implementation service fee which covers configuration fee, delivery fee, installation fee and training fee. The training will be completed in two days. In addition, the costs of website implementation and Customer Relationship Management System are included as well. Our consulting engagement cost is 50,000 pounds and this will be stated in detail in commercials part. As we can see from the bar chart, the most large cost part is Epos System since the Epos system is more fully functional.

We found it will save around￡87,857 and it grows at 5.2% according to similar size of retailing store chain sta's'cs.

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ROI & Payback period

-‐33.25%

-‐33.25 ROI 1 Year

1.5

1.5 years Payback Period

33.25%

33.25 ROI 2 Year

We found it will save around￡87,857 and it grows at 5.2% according to similar size of retailing store chain sta>s>cs. According to this amount of saving, we calculate the Payback period and ROI. The Payback period is predicted around 1.5 years and ROI for the first year is -‐33.25%. However, we get ROI with 33.25%. From this point, this project is worth to invest.

30 Risk Management NO# RISKS# POTENTIAL)IMPACT# MITIGATING)ACTIONS)

#1# Delay&in&signing&

the&deliverables&from&the&stakeholders&!

• Delays&in&the&project&as&a&whole&&

• Cost&increase&&&&&!

• Following!ITside’s!policy!about!the!!sign7off!of!the!deliverables!• Publishing!of!the!deliverables!schedule!up!front!

2# Stakeholders!unavailability!

• The!projects!importance!declines!

• Cost!may!increase!

• Schedule!meetings!with!the!stakeholders!• Create!specific!channel!of!communications!

3# Needed!documentation!and!client!resources!not!available!

• Failure!to!meet!projects!objectives!

• Deliverables!not!met!according!to!the!timeline!

• Identify!key!personnel!and!arrange!meetings!with!them!upfront!• Ask!for!most!of!the!documentation!up7front!

4# Business!requirements!are!unclear!or!changing!

• Misalignment!with!the!clients!needs!

• Major!changes!in!the!estimated!budget!!

• Good!understanding!of!clients!needs!• Clear!analysis!of!the!benefits!and!the!major!changes!introduced!

5# Significant!changes!in!the!organisation!

• Major!impact!on!the!projects!outcome!

• Constant!communication!with!the!client!

6# Employees!resistance!for!the!new!technology!

• Not!effective!use!of!the!system!

• Loss!of!income!for!client’s!company!

!

• Extensive!training!sessions!• Easy!and!ready!to!use!systems!• Previous!experience!in!training!technological!“immigrants”!

7# System!failure! • Problem!of!the!functioning!of!the!company!

• Loss!of!income!

• We!provide!phone!technical!support!!• Many!partnerships!with!hardware!repairing!companies!• The!hardware!and!software!comes!with!3!years!warranty!!

8# Capital!liquidity!

• The!customer!may!face!issues!with!the!payment!and!the!payment!period!

• We!offer!flexible!payment!options!and!payment!in!instalments!

!

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Timeline,assump>ons,arrangements Commercial arrangements,timeline,,assumptions and why ITside

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Using GanL chart

Timeline

•  We outline below the rate card of senior manager, senior technical consultant, IT consultant and partner to be used for this project. VAT and expenses are not included in these rates. In order to deliver the project, we plan to use ￡50,000 for grades of resource.

Commercials

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This response has been made with the following assump'ons:

Our assump>ons

It is the clients responsibility to ensure that the review and the sign-‐off of all project deliverables is within the 'mescales. Failure to meet the defined project 'mescales will lead to delays in the project.

All appropriate documenta'on and client resources will be provided un'l the end of the project. Relevant requested informa'on or interviews with the employees should be in our disposal within two days of the ini'al request.

It is assumed that Itside has the approval of the business and of all the stakeholders involved and that the project is backed up.

The availability of the exact resources named in the CV’s sec'on will vary depending on the star'ng date of the project.

All requested changes will go through a change management process and their impact to the project will be evaluated. In that case, addi'onal fees may apply as well as new risks and a prolonged comple'on period.

It is assumed that Bradford’s has a clear understanding of the Epos solu'on and all the other applica'ons integrated in your solu'on. Itside will not be responsible for any informa'on other than the applica'on integra'on ,the training and the service.

The fee es'ma'on does not include third party support costs.

Itside is not responsible for hardware failures even though we provide technical support.

We have developed our Informa>on technology consul>ng service for over 5 years. We are con>nue to provide our clients with the most appropriate solu>on.

Who are we? Our IT team is over 100 strong in the UK. We have rich consul>ng knowledge and experience and we can provide our client the best informa>on technology service.

Globally, we have more than:

•  500 Cer>fied Informa>on Systems advisors

•  200 Cer>fied Informa>on System Auditors

•  120 Cer>fied Informa>on Systems Security professionals

•  30 Qualified lead auditors

Why Itside ? •  Independent and experienced technology

specialists

Our aim is to give you the professional service and best advice for your business. The strong rela>onship with many world’s top technology partners give us experience and access to the latest technology innova>on.

•  Comprehensive capabili>es consist of business, finance, opera>on and technology

We well understand of your business needs across opera>ng, technology and cost structure to provide a realis>c and beneficial plan.

•  From plan to implementa>on

We have structured our work to deliver a thorough plan. We expect to be your partner for a successful implementa>on in next phase.

Why ITside ConsulDng?

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Our Team Presentation of our team members and their CV’s

37 Salome Parulava Project Manager

•  Managing and leading the project team

•  Overall responsibility for project delivery

•  Ensure the quality of the project

•  Delivery the strategy documents

•  Provide Informa'on System subject mader exper'se

Ye Meng Rela'onship and Quality Partner

•  Ensure the project aligns to the sider strategy

•  Provide objec'vity and fresh ideas.

•  Keep in touch with clients and set good rela'onship with client

•  Provide advices based on her experience and project analysis

Panos Markidis Technical Architects

•  Provide deep technical exper'se and advice

•  Responsible for designing solu'on workflows

•  Provide expert advice on business and technical topics

Feiyang Pan Business Process Analyst

•  Responsible for understanding and developing the client’s informa'on system process

•  Work with technical SMEs to deal with day to day project ac'vi'es

Team Structure

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Our Team

Salome Parulava

Senior Manager

Salome Parulava is a senior manager in our Informa'on System prac'ce in Coventry and has 4 years of IT

project and programe management experience, the majority of which has been spent involved in Epos system management, design,

implementa'on and support. She has led a number of Informa'on System management projects.

Ye Meng

Partner

Ye Meng is a partner in our Informa'on system services. She has

many years of IS consultancy experience helping organiza'ons plan, design and implement IS

solu'ons across many sectors. She ensures that both our delivered work and rela'onship ac'vi'es

performed across the organisa'on are coordinated and high quality.

Feiyang Pan

IT Consultant

Feiyang Pan is a IT consultant in our team. Feiyang has three years of informa'on technology advisory experience. He is a cer'fied Informa'on System security

professional. Prior to joining our company Feiyang gained extensive

experience in IT support role.

Panos Markidis

Senior Technical Consultant

Panos Markidis is a senior technical consultant at ITsite Consul'ng’s Informa'on System service

department. Panos joined ITsite Consul'ng in 2011. He has three years of experience in delivering Informa'on system management projects. He has excellent analy'cal abili'es proven by a number of publica'ons in his Master areas.

Salome Parulava Senior Manager Email: [email protected] Loca>on: Coventry Educa>on Sep 2014 – Sep 2015 Warwick Business School, University of Warwick, UK MSc Informa>on Systems Management and Innova>on Modules include: Organiza>onal Analysis, Informa>on Systems Consultancy, Digital Business and Workplace Technologies Sep 2007 – Jun 2012 St. Petersburg State University of Economics and Finance, Russia Diploma with Honours in Mathema>cal Economics (4.76 out of 5.00) •  Modules included: Systems Analysis, Management of Organiza>onal Change,

IT in Business •  Awards: Diploma for high achievements in student government

development, Money award for contribu>on in scien>fic research from RFBR, Diplomas for par>cipa>on in student research conferences

•  2011: Exchange Student for 4 months in Warsaw University, Faculty of Management Poland

Work Experience Sep 2013 – Aug 2014 AIS Group, Junior Product Manager, Russia •  Co-‐ordinated a team of programmers and a designer to develop products

within ini>ally approved >mescale •  Developed technical requirements documents and created mockups for

web service products •  Facilitated mee>ngs with the Senior Management to align products’

development plan with the strategic objec>ves of the company •  Collaborated with other product managers to improve quality of user

experience: created a list of 65 adjustments to the products’ interfaces and func>onality, 43 of which were subsequently implemented

Apr – Aug 2013 AIS Group, Junior Business Analyst, Russia •  Supported 4 internal projects with qualita>ve analysis to improve quality of

user experience: recommended 140 changes and adds-‐in, 109 of which were subsequently implemented

•  Designed and supported adap>on of the new communica>on scheme between Product Management, IT Development and Business Development Teams to decrease communica>on inefficiency

•  Took responsibility of the Product Manager who had a health problem for 2 weeks which resulted in the deadlines being met, what would otherwise lead to 245 000 roubles (~£4000) loss for the company

© 2014 ITsite Consul'ng. All rights reserved.

CV – Informa>on system management

Panos Markidis Senior Technical Consultant Email: [email protected] Loca>on: Coventry Educa>on 2014-‐2015 Warwick Business School , Coventry,U.K. MSc Information System Management and Innovation •  Modules included: Digital Business and Workplace Technologies, Enterprise

Informa>on Systems, Digital Business Strategy and Social Media 2008-‐2013 Athens University of Economics and Business, Athens,Greece BA, International and European Economic Studies – GPA: 7.18/10.0 (Very Good) •  Modules included: Microeconomics,Macroeconomics, Econometrics,

Managerial Accounting,Finance and Risk Management, Regional Economics and Development, International Business.

•  Diploma Thesis: Public Debt and Deficit in E.U.– Grade: 9.0/10.0 (excellent)

2002-‐2008 Athens College (Hellenic American Educational Foundation), Athens,Greece •  Apoly>rio – GPA 18.4 / 20 (Excellent)

Work Experience May 2014 – Sep 2014 Fast Finance , Intern, Athens, Greece •  Financial analysis of stocks.Consulted private investors

that did not have technical knowledge. •  Asset allocation, portfolio management and Investment

advisory plans. •  Macroeconomic analysis of Greek Market . Nov 2012 – Aug 2013 Hellenic Navy, Chios, Greece Head of the Opera9on Room in Chios (military service) •  Human resources management.Introduced training manual that

reduced the training time of new recruits to ¼.Trained 85 new recruits.

•  Classified tasks on radar surveillance of Chios island. Coordinated and leaded the land and naval surveillance of the Turkish flee.My team received merit of honour for exceptional service.

•  Internal communications expert and user of encryption systems(ESE,ASDS)



Ye Meng Partner Email: [email protected] Loca>on: Coventry Educa>on Sep 2014 – Sep 2015 Warwick Business School, University of Warwick, UK MSc Informa>on Systems Management and Innova>on Modules include: Organiza>onal Analysis, Informa>on Systems Consultancy, Digital Business and Workplace Technologies Sep 2012-‐June 2014 E-‐Finance (BSc) 2:1 , University of Liverpool, UK Skills Gained •  Understanding full insights of the func>on of finance within an organiza>on

from the finance and business related modules like, ‘Financial Management’ and ‘Business Finance

Sep 2010 – Jun 2012 Informa>on Management and Informa>on System (BSc) 2:1, Xi'an Jiaotong -‐Liverpool University Skills Gained ʺ″ Analy>cal skill and logic thinking have been improved drama>cally by the finance and programming modules

Work Experience Jun 2013 – Jul 2013 Trainee, Bank of China, Huzhou Branch, Zhejiang Province This post involves assis>ng customer manager with financing nego>a>on, input and Management of online-‐banking informa>on, learning the bank credit financing products and reading and learning trade financing cases. Skills Gained •  Interpersonal skills by vary my communica>on style in order to relate

beLer to co-‐worker •  Nego>a>ng skills by financing nego>a>on with customer •  Team work through project



Feiyang Pan IT Consultant Email: [email protected] Loca>on: Coventry Educa>on Sep 2014 – Sep 2015 Warwick Business School , Coventry,U.K. MSc Information System Management and Innovation •  Modules included: Digital Business and Workplace Technologies,

Enterprise Informa>on Systems, Digital Business Strategy and Social Media ,Global Sourcing and Innova>on, Business Systems Consultancy, IT & Finance

Sep 2011 – Jun 2013 University of Noyngham, U.K. BSc Industrial Economics •  Modules included: Computer in Business, Quan>ta>ve Methods,

Organiza>onal Behavior, Microeconomics for Business, Macroeconomics for Business, Economics of Innova>on, Interna>onal Firms, Economics of Organiza>on, Marke>ng Strategy, Economics of Regula>on, Financial Economics

Sep 2010 – Jun 2011 Tsinghua University, Department of Foreign Language & Literatures English Founda>on Course

Work Experience Jul 2014 – Aug 2014 Internship, Bank of China, Tianjin Branch, China Skills Gained: •  Good working knowledge of banking prac>ce •  Managed a porzolio of clients successfully •  Introduced the bank’s unique products to customers •  Learnt to use IT system and follow the management system of the

organiza>on •  Offered clients latest informa>on about funds and insurance products •  Reported performance and achievements to senior manager Jun 2013 – Aug 2013 Trainee, Agricultural Bank of China, Jiangsu, China Skill Gained: •  Communica>ng with customers •  Learnt to use the banking opera>ng system •  Collected and analyzed data •  Reported to supervisor every week about future plans and past

performance



43

Success stories

44

We are proud of what our customers say about our work

Our experience

ITside Consultancy experts helped us understand what the business needs and

supported BarniJs through the en9re process of change with careful aJen9on to specifics of

our company.

”

“

TATANG SUTARMAN

Paul Thomson, General Manager – Barnids (York, since 1896 )

BarniLs is a family business local retail store in York, UK

It operates since 1896 and has over 160 stock line

We helped BarniLs to introduce EPoS in July 2013

Return on investment = 8.3%

(July, 2014)

45

We are proud of what our customers say about our work

Our experience

“It’s a total game changer. For us, the most important thing is making our customers happy, 9me and 9me again. By halving their wait 9me and making errors a thing of the past whilst ensuring their favourite item is always in stock, we do just that. And all from a solu9on that costs us just 2.50 a day”

”

“

TATANG SUTARMAN

Ibrahim Lockhat, General Manager – Freeze ‘n’ Spice (Derby, since 2002)

Freeze ‘n’ Spice is a a thriving specialist grocery retail store located in Derby,UK

It operates since 2002 and has over 600 stock line

We helped Freeze ‘n’ Spice to introduce EPoS in April 2012

Return on investment = 9.3%

(July, 2014)

46

Midlle Easton, 245 Eva. Pt.Santerus Ujungberung, London

[email protected]

+12 3456 789

final proposal group 5

Documents

Transcript of final proposal group 5