SUPPLIER MANAGEMENT: KPIs, SLA and SRM

larissa.rubio@inbrasc.org

(646) 741-8579

inbrasc.org

NEW YORK | OCT 27, 28, 29 SEMINAR HOURS 8:30 AM - 5:00 PM

The supply base represents a wealth of opportunity that can bring

significant value, competitive position and long-term sustainability to

the business.

This course discusses the process of developing KPIs, SLAs, Supplier

Performance Measurement and Supplier Relationship Management

(SRM). Inbrasc offers a practical roadmap to implement and improve

controls, getting the most out of a supply base.

SUPPLIER MANAGEMENT: KPIs, SLA and SRM

NEW YORK | OCT 27, 28, 29 TKP Conference Center

109 West 39th Street

New York – NY, USA 10018

SEMINAR HOURS 8:30 AM - 5:00 PM

MODULE 1

Strategic Analysis for Category, Products and Services

PROG

RAM

MODULE 2

Defining and Choosing Metrics

• Establishing the critical success factors using

the supplier portfolio

• How to position each category in Kraljic

Matrix

• How to extend the analysis through a

Supplier Perception Matrix

• During this session, each team will apply the

Analysis Framework to the selected category

• Main KPIs and formulas used in the market

for supply management

• KPI record template

• KPIs related to time, cost, risk and complexity

• Evaluation of the selected metrics

• Benchmarking process

• Interactive application session

SUPPLIER MANAGEMENT: KPIs, SLA and

SRM

MODULE 3

SLAs

MODULE 4

Building a Supplier Performance Measurement System

SUPPLIER MANAGEMENT: KPIs, SLA and

SRM

• 7 steps for building a SLA

• SLAM – Service Level Agreement Monitoring:

combining a SLA with a dashboard

• Using a template to fill out the required

information

• Interactive application session

• Designing the evaluation criteria using AHP

method

• Defining the impact of each criteria in the

business

• How to get useful information from the

supplier

• How to categorize suppliers through the

Supplier Qualification Index

• Deploying a supplier performance PDCA

process

• Determine the SPM aim

• Supplier-specific requirements and targets

• SPM outputs

• Interactive application session PROG

RAM

Christopher Thackray Chris has a large experience in Procurement

working in leadership positions across GE Capital

for the past 13 years. With a strong background in

risk management, category strategy and

negotiation, he has been rated as a role model

within GE Capital’s global sourcing organization.

Carlos Montagner Professor Montagner has a full set of teaching

skills: great dynamics, outstanding oratory and

many years of practical experience. Previously held

leadership positions in companies as Unilever,

Danonn, Baxter Healthcare and Revlon.

David De Carvalho Brings large experience in automotive, construction

and chemical industries. Worked previously as

Procurement and Supply Chain Director at Tower

Automotive and Valeo. David is an engineer and

holds a MBA from Insead.

Todd Veneziano This charismatic professor has more than 15 years

of sourcing experience, developing procurement

areas mostly in services organizations as United

Nations, Thomson Reuters, AIG and Wills. His

procurement and collaboration skills are

continuously focused on engage and gain the

confidence of his team.

MODULE 5

Supplier Relationship Management

SUPPLIER MANAGEMENT: KPIs, SLA and

SRM

• Designing a supplier relationship

program (SRM) through the

categorization of suppliers

• Suppliers and partners development

• How to map the type of a relationship

(transactional and mutual)

• Building strategic collaborative

relationships

• Getting innovation from the suppliers

• Interactive application session

PROG

RAM

GLOBAL INBRASC INSTRUCTORS

• Over 14,000 students

• Using Lexsys learning system, we focus on the “how-to”

instead of “what” and “why”. This means lots of unique

practical templates, case studies and frameworks

• Professors must have current or previous experience as

supply chain executives in large organizations

• All the content is developed internally by our specialized

researchers and designers

• A board composed by supply chain leaders who believe

that our training programs are the best investment for

their teams

• High recommendation index by our students

• Outstanding service and friendly staff

Welcome to Inbrasc - a business

school entirely focused on

procurement, logistics and

planning. Here great ideas are

built and shared. Our differential

is the way in which our

educational programs are

planned and applied, including

lots of interactivity, practical

templates, case studies and up-

to-date models.

TESTIMONIALS The course exceeded all of

my expectations. A.M. - Purchasing Coordinator - AkzoNobel

I was pleased with the course and

what I learned will help in my job. J. M. - Unimin Corporation - General Manager

Excellent teaching method and

applicable content. A. S. - Manager of Supply Division - ArcelorMittal

I really enjoyed. The case studies are great

and very connected to my day to day

business routine. P. P. - Strategic Sourcing - BASF

Instructor was excellent and

real life examples really

helpful. S.S. - Manager Strategic Sourcing – Kronos

Excelent, I really enjoyed. L. R. - Operations Manager – Pepsico

NORTH AMERICA COUNCIL

DOV SHENKMAN Group VP, Supply Chain Global Walgreens

ERIK D. GRISSELL Director, Strategic Sourcing CDPHP

FLAVIO ROSSI Senior VP - Procurement & Supply Chain Operations T-Mobile

FRITZ GILBERT Director, Global Metal Sourcing Novelis

NIKHIL SAGAR VP Supply Chain and Inventory Planning Groupon

ROGER GOSSETT Senior Director, Indirect Procurement Flextronics

STEVE DRAPER Procurement Director Whirlpool

SUZANNE HARRIS VP, Strategic Sourcing and Procurement First American Title

TAMMER FAKHRY Director Strategic Sourcing Prudential Financial

VONA R. COX Chief Procurement Officer Atlanta Housing Authority

NEW YORK | OCT 27, 28, 29

TKP Conference Center

109 West 39th Street

New York – NY, USA 10018

larissa.rubio@inbrasc.org

(646) 741-8579

inbrasc.org