Feature Introduction for salesTDE/NCP Version 5

This document explains the feature differences from TDE/NCP series IP-PBX Version 4.2.

This document provides a summary of TDE/NCP Version 5.

If you want to know more information about TDE/NCP Version 5 and its features, please contact your local sales company.

Introduction

- Table of contents -

Chapter 1 : Call Center Enhancements Chapter 2 : Expandability [NCP500, SLC24 card] Chapter 3 : Other Enhancements

One Page Summary of TDE/NCP Version 5

MoreFeatures

MoreCapacity

Capacity of NCP500 increased.

IP PhoneMax.128Additional

24-port SLT card with Caller ID & MSW for TDA100D & TDE100/200　

Panasonic DECT enhancements for hospitality marketsSMDR Improvements 　

Can anybody go to room 401?Help required!

Queuing of ICD groups is increased. Callers can exit from ICD queuing and leave messages.Messages can be recorded automatically.Digital Phone / SLT

Max.44It was 28

KX-NCP500

Enough capacity for staff increases in the future.

KX-TVM

Customer

TelephoneCompany

No need to discard cards & phoneswhen the PBX is replaced.

KX-TDE200128→168 SLTs

KX-TDE10096→128 SLTs

KX-TDA100D128SLT

Expandability Call Center Enhancements

Other Enhancements

Chapter 1

Call Center Enhancements

1-1. Call Center Enhancements (1)

(A) Maximum queuing of ICD groups is increased from 30 to 100. This system is suitable to design midsized call centers.

(B) Callers can exit from ICD queuing and leave messages to KX-TVM voice mail.

(C) Conversations with customers can be recorded automatically to KX-TVM voice mail.

The next page provides a concrete example of the function flow. →

Call center features can be enhanced without extra applications.

【 Before】- Waiting continually- Hang up by caller “Sorry, all agents are on the phone. Please wait a moment.

If you want to leave a voice message, dial 1.”

【 After】- You can also select the recording of message.

【 Before】less than 20 operators

【 Before】- Manual Operation

【 After】- Automatic recording by settings (SLT/PT/PS)

* SIP-phone calls cannot be recorded automatically.

【 After】less than 50 operators* These numbers will vary depending on how the system is configured.

(A) (B) (C)

1-1. Call Center Enhancements (2)

Solution Example

Talking is recorded to VM automatically.

PBX - DISA 1Hello this is Panasonic Bank. This call is recorded in order to improve our service.

PBX - BGM for ICD GroupPanasonic Bank is offering good interest rates now.

PBX - DISA 2 in ICD GroupCurrently all agents are on other calls. Please wait.

PBX - DISA 3 in ICD GroupSorry all of our agents are on other calls. Please wait a moment, or dial 1 to leave a voice message.

One agentbecomes idle.

VM-Mailbox for the ICD Group

Please record your name.Please record your address. : :　 :Recorded messages can bee-mailed to a supervisor.

Dial 1

(A) 100 callers can wait.

DISA No Dial to ICD

Customer Incoming Call(C) Automatically

(B) Exit & Leave message

Chapter 2

Expandability

2. Capacity Expansion (1)

NCP500 expandability is increased.

From Version 5, the NCP500 and NCP1000 have the same capacity.Current NCP500 hardware with Version 5 software can support this specification. （ The software must be updated.）

Extension NCP500Version 4

NCP500*Version 5

NCP1000

Old DPT / APT 6 / 4 10 / 4 10 / 4

DPT w/o DXDP 20 36** 36

DPT w/ DXDP 24 40 40

SLT 20 36** 36

DPT w/ DXDP + SLT 28 44 44

* Including NCP500X/V for EU with NCS3990 Activation Key** 2 x DLC16 or SLC16 required = Cannot use OPB3 (& Doorphone card), all slots are used by cards.

NCP500 Version 4 : 28 points (software limitation)

NCP500 Version 5 / NCP1000 : 44 points Old PT = 4 points New DPT / SLT port = 1 point

<Maximum Capacity of NCP><Maximum Capacity of NCP>

Capacity Expansion of KX-NCP500 Version 5

2. Capacity Expansion (2)

KX-NCP500 Version 4 KX-NCP500 Version 5 KX-NCP1000

2. Capacity Expansion (3)

MSLC24/16 card with MSW & Caller ID

MCSLC24/16 cards (KX-TDA1178/1176) are supported by TDE100 and TDE200. (They should be mounted to the memory card (KX-TDE0105) when used.)

PBX Power Version 4

SLT Capacity

New

SLT Capacity

KX-TDE100(6 Slots)

S 64 = 16x4 64 = 24x2 + 16x1

M 96 = 16x6 128 = 24x5 + 8x1

KX-TDE200(8 Slots for Extension)

M 128 = 16x8 128 = 24x5 + 8x1

L 128 = 16x8 168 = 24x5 + 16x3

<Maximum SLT capacity of KX-TDE100-200><Maximum SLT capacity of KX-TDE100-200>

< Technical Specifications >- Maximum 5 MCSLC24 cards can be installed.- TDE600 does NOT support MCSLC24/16(KX-TDA1178/1176) cards. - Message waiting specification is for Panasonic SLTs with message waiting.- Caller ID specification is the same as the current CSLC16 card.

(*) New LCOT8+8 card (KX-TDA1180) is NOT supported by TDE100-200-600.

Chapter 3

Other Enhancements

3-1. SMDR Improvements

Effective Emergency Alert

Alarm tone is also available from the PC’s speaker.

Version 5 supports SMDR after dialing and talking when the dialed number is assigned in the “Emergency Dial” table.（ TDE-NCP Version 4 supported SMDR only after talking. ）

< Technical Specifications >- System option programming is required.- Alert is displayed twice. - Duration is output as zero second after dialing. - Version upgrades are not required for CA Call Accounting software.

When an emergency number is dialed from a guest room, an emergency alert is displayed on PCs installed in the front reception. This feature is for SMDR based applications such as Panasonic CA Call Accounting (free of charge).

<Displayed>When there is an alert, hospitality staff can go to the guest’s room immediately

3-2. Paging over DECT Improvement

You can easily talk in a variety of cases.

DECT is very useful for hospitality staff.

Conference group call can be answered automatically without automatic answer setting for each extension.

< Technical Specifications> - System option programming is required. - This feature is available for PT and the following DECTs. KX-TCA175 / KX-TCA275: Standard Frequency

Can anybody go to room 401?Help required!

PT and DECT users can start “talking” by dialing any key during paging.

Thank you!The END