Syllabus: MGT 3003 (Section 01F), First Summer Session 2013Business Communication & Professional Development

Course #30985: 11:00 a.m. – 12:30 p.m., Monday through Friday, Room BB 2.01.10Office hours: MTWRF, 12:30 p.m. – 1:30 p.m., and by appointment

(Last Non-substantive/clarifying editing update: June 12, 2013)

Dr. Wilson’s Web site: http://faculty.business.utsa.edu/bjwilson

NOTE:  ONLY THE ONLINE VERSION OF THIS SYLLABUS IS CURRENT. Both PC and Mac users should use the Mozilla Firefox browser to access UTSA Web sites and Blackboard Learn—Mozilla Firefox is the only browser to permit full access to Blackboard Learn and the Online Writing Lab (OWL). Access Blackboard Learn at http://learn.utsa.edu/.

COURSE TEAM EMAIL ADDRESSES PHONE OFFICE HOURSProfessor BB 4.04.29

Dr. Bennie WilsonBlackboard Learn message: Point deductions Documented emergency absences

458-7525 MTWRF: 12:30 p.m. – 1:30 p.m.And by appointment

Teaching Assistants BB 4.04.29

Vincent Rizzo(Classroom TA)

Blackboard Learn message Quizzes, midterm, final Résumé RSO, Toastmasters Miscellaneous points

N/A

MTWRF: 12:30 p.m. – 1:30 p.m.And by appointment

Vincent Rizzo(OWL TA)

Blackboard Learn message Online Writing Lab (OWL) Respond to OWL queries within 24 hours N/A

BB 3.02.14 MTWRF: 10:30 a.m. – 11:00 a.m.

And by appointment

College of Business Center for Student Professional Development (CSPD) BB 2.01.08University Career Center (UCC) UC 2.02.04

Barbara Jackson(CSPD & UCC)

Barbara.Jackson@utsa.edu Guest Lecturer Mock Interviews Résumé Grading

458-4766 7:30 a.m. – 4:30 p.m., MTWR

Claudia Giliberti(CSPD & UCC)

Claudia.Giliberti@utsa.edu Guest Lecturer Mock Interviews Résumé Grading

458-4858 9:00 a.m. – 5:00 p.m., MTWRand 9:00 a.m. – 3:00 p.m., F

Morris Ellington(UCC)

Morris.Ellington@utsa.edu Guest Lecturer Mock Interviews

Email preferred

Located in University Career Center, room UC 2.02.04

WELCOME TO THIS COURSE: You probably remember the classic book and movie, The Wizard of Oz, in which Dorothy laments to her pet dog: “Toto, I have a feeling we’re not in Kansas anymore.” This course will take you out of “Kansas,” my metaphor for your experiences prior to entering the “real world” of work. In doing so, it will challenge your time-management skills, meaning you will have to do advance planning regarding when you will complete the parts of some assignments, particularly the Online Writing Lab assignments (OWL). Beware; if you are the type to wait until the last minute to do assignments, this course will not be fun for you.

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COURSE DESCRIPTION: In this course, we will examine basic interpersonal communication processes within written and oral channels, with practical applications for the business environment. We will discuss issues regarding cross-cultural communication, crisis communication, and ethical considerations in business. The course emphasizes three areas: (1) planning, organizing, writing, editing, and revising business documents; (2) planning, organizing, and delivering business presentations; and (3) preparing for professional success in the business world, including career planning, networking, job searching, résumé preparation, and job application and interviewing. Written assignments and oral presentations are required.

COURSE PREREQUISITES: COM 1053 or COM 1043 (Business and Professional Speech), and WRC 1023 or ENG 1023 (Freshman Composition II).

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) DEGREE PROGRAM GOALS: Students will be able to communicate, orally and in writing, information and ideas pertinent to business

decision-making. (This course directly supports this goal.) Students will be able to use quantitative analysis and quantitative and non-quantitative reasoning to

effectively identify and solve business problems. Students will be able to use current information technology to support business decision-making. Students will be able to incorporate a global perspective in business decisions. Students will be able to identify ethical and legal issues in a business context and find alternatives that

demonstrate ethical values.

REQUIRED COURSE MATERIALS: Business Communication & Professional Development, a customized text by Pearson, ISBN-

10: 1256272973 Approximately 25 copies of ParScore test form (SCANTRON form number X-101864-PAR-L) for quizzes,

exams, and attendance.

TECHNOLOGY & STUDY RESOURCES:

Study and Learning Assistance . There are excellent exercises at the end of each chapter in the text. Additional writing resources and textbook exercises can be found at:

o UTSA Writing Center (HSS 3.03.08): http://www.utsa.edu/twc/o http://wps.prenhall.com/bp_bovee_bce_5 o http://www.prenhall.com_bp_bc_study_hall/

Tomás Rivera Center . UTSA provides excellent resources that can help you with your studying, testing, and writing skills. The Tomás Rivera Center’s (TRC) academic support services are at no cost. Visit www.utsa.edu/trcss to learn more about:

o Learning assistance: One-on-one academic coaching and group study skills assistance. For an Academic Coaching appointment call (210) 458-4694 For the Expert Learner Series schedule visit the TRC website or go to MS 1.02.02

o Supplemental Instruction: Collaborative/group learning for historically difficult courses. Courses supported and schedules on TRC website For more information about Supplemental Instruction call (210) 458-7251

o Tutoring Services: Call (210) 458-6783 Walk in tutoring (several subjects, various location options) Math Assistance Program (MAP) for College Algebra and Pre-Calculus

Office of Information Technology (OIT) Assistance : For assistance with the Blackboard Learn communication system, except for the Online Writing Lab (which is housed on Blackboard Learn), email OITConnect@utsa.edu or call 210-458-5555. Be sure to:

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o Give your name, contact email address, banner ID/User ID, and phone number.o Describe the specific problems you are experiencing and which course you are attempting to access.o If emailing OITConnect@utsa.edu, please send “cc” copy to me (Bennie.Wilson@utsa.edu).

If you have problems with your OWL site, contact our OWL teaching assistant (Vincent Rizzo) via Blackboard Learn course message.

COURSE GUIDELINES & POLICIES:

Academic Honesty – “Scholastic dishonesty is any form of cheating or plagiarism that violates the Student Code of Conduct. Scholastic Dishonesty or academic dishonesty includes, but is not limited to, cheating, plagiarism, collusion, falsifying academic records, and any act designed to give unfair advantage to the student, (for example, photographing test/assessment materials, texting during exams, etc.).” (2012-2014 Undergraduate Catalog)

NOTE: All instances of scholastic dishonesty will result in the referral of a faculty disposition of a scholastic dishonesty case to the UTSA Office of Student Judicial Affairs. Normally, I will recommend a minimum penalty of a grade of “zero” on the compromised assignment in question, plus the reduction of an entire course grade (minus 200 points), up to a maximum recommended penalty of expulsion from the University, depending on the severity of the infraction.

Attendance – Students are to be on time for every class and to be attentive and participate in class activities until the professor adjourns each class.

o Attendance is taken anytime (using the appropriate ParScore form) during each class in which there is a guest lecturer, and/or scheduled student oral presentations (marked with *** on the class schedule). Students must have on-hand at least two ParScore forms for every class.

o The University cannot be held liable for “students” who are not registered. Such individuals who have been dropped from this course by the registrar for failure to meet appropriate registration and financial obligations by the Census Date (listed on the class schedule) are not permitted to attend classes while in dropped status. Assignments due during such periods may only be counted if completed prior to being dropped. Examinations or quizzes during the dropped period may not be completed.

o Arriving in class after the class starting time means you are late, whether or not the guest lecturer has actually begun his or her lecture, or a student has begun his or her oral presentation.

o Attendance in conjunction with extra-credit events, whether in our class or at another time and location, is taken via attendance slips prepared by the event sponsors.

o To prevent disruption to the students taking quizzes (which are unannounced), students who are late for class during a quiz are required to remain in the hallway outside of the classroom until the quiz is completed.

Progress Monitoring – Each student is responsible for monitoring his or her course performance and for taking steps to remedy any discrepancies between their actual learning or grades and their performance aspirations in these areas. Set your standards high! Check Blackboard Learn frequently. Use the wealth of resources available to you. UTSA provides outstanding services to help you in your studies. Please contact the instructor during class hours or through appointment if you have questions, or if you would like to discuss your progress in this course.

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Students with Disabilities – The UTSA Office of Student Disability Services makes appropriate academic accommodations for students registered with that office, and you may contact them at 210-458-4157 (voice); 210.591.7318 (videophone); 210.458.4980 (fax), Web site utsa.edu/disability/, and at email disability.services@utsa.edu. (NOTE: Only the Office of Student Disability Services may issue instructions for academic accommodations.)

Designated seating areas – State and Federal fire codes require students not sit or stand in aisle spaces, on landings, or on steps/stairs. Please do not block the designated exit areas. Neither students nor guests may sit at the tables and seats behind the last row of fixed seats at the back of the classroom. Only students certified as disabled by the Office of Student Disability Services and who require classroom accommodation may sit in this area.

Professional Behavior – Please be respectful of each other at all times. Be on time and be good listeners.

Laptop and Electronic Devices – Treat these classes as business meetings. The use of laptops, cell phones, and other electronic devices are not permitted in class. Further, please remove your cell phones from sight by putting them in your pockets, your purses, etc., or you will be asked to leave class. If you are expecting an emergency call, please notify me at the beginning of class.

Grades – If you disagree with a grade you receive, bring the matter to my attention in writing (Blackboard Learn mail message, email, letter, etc.) within seven calendar days from the date I post the grade on Blackboard Learn.

Assignment Submissions & Returns – In the event you must submit a hard copy of an assignment by a specific date and/or time, and class is not in session or I am not in the office, you may slide the assignment under my office door or scan it and email it to me—on or before the deadline. Further, if you are not present when an assignment is returned in class you may pick it up during office hours.

ASSIGNMENTS & EXAMINATIONS

File of Returned Assignments : Each student will pick up and retain in a personal file the documentation for each assignment that is graded and returned in class. These include, but may not be limited to the graded in-class oral presentation, results of quizzes not graded via ParScore forms, and the like. When a student raises questions regarding the accuracy of a graded item returned to him or her, the student must present the documentation during the discussion. Once I enter grades in the Blackboard grade book and return the source documents in class, I retain these documents in my office for only one week. (This excludes samples of source documents needed for student learning assessment purposes.)

Online Writing Lab (OWL) Modules & Quizzes : You will complete many of the assignments online through the OWL. You should start the OWL after the OWL orientation in class on the date shown in the class schedule. The OWL runs via the course Blackboard Learn site. As with the other course assignments, it is vital that you do not wait until the last minute to attempt to complete the OWL assignments--“stuff happens” when dealing with computer systems.

o Since the OWL is part of the Blackboard Learn program, use Mozilla Firefox to access the OWL for full access to Blackboard.

o Blackboard Learn is down for maintenance on Saturdays, from midnight to 3:00 a.m., in addition to other periodic outages as announced on Blackboard. Review these announcements prior to attempting to access the OWL.

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o CAUTION: Doing any of the following actions while attempting to complete OWL assessments (quizzes) will cause your assessment attempts to terminate without the ability to again access the assessment: Assessments are timed, and will terminate when the scheduled assessment time is completed. Using a wireless connection; periodic, very brief disconnects are not unusual. Attempting to access the OWL module while you are connected to the assessment. Setting your computer to “time-out” when there is a level of inactivity. Accessing the assessment during times of increased probability of power outages, e.g.,

thunderstorms.

o OWL Core Modules Assignment (Four Core OWL Modules) - The four core modules are (1) writing composition, (2) English grammar mechanics, (3) business writing style, and (4) critical thinking. Your grade for the OWL Core Modules assignment will be the average of the four post-assessment scores—the initial assessment grades will not count toward the assignment grade. For each of the four modules: Complete the initial assessment Study the core module for the area Complete a graded post-assessment

o Supplemental OWL Modules Assignment (Six Supplemental OWL Modules) – The supplemental modules have no initial assessments and your grade for this assignment will be the average of the six post-assessment scores. The supplement modules cover: Résumé writing Cover letter Report writing

Writing emails, Presentation skills Citing sources

Take-Home Writing Assignment : For 200 points, you will complete a take-home business writing assignment that involves completing a business document. On June 20, you will receive (via Blackboard Learn “Announcements”) instructions for a writing assignment that will be due in class on June 24 in hard-copy form. You will submit it online for grading. The assignment will assess your ability to write a “routine” business message, a “negative” business document, or a “persuasive” business document. It will be graded to reflect your:

o Proper use of the writing concepts covered in chapters 1 - 9 in your text, and your

o Knowledge of the following “key writing concepts” discussed in class: Organization (direct, indirect, logical flow, etc.) Language (active, passive) “You” (not, “I,” “me,” “we”) orientation Reader benefit, reader alternative Tone (civil, respectful, etc.) Formatting (memo, letter, email) Spelling, grammar, punctuation, content) Design/readability (paragraphing, bullets, etc.) Closing with Goodwill Other (adherence to instructions, etc.)

Résumé : You will prepare a professional job résumé as part of the professional development portion of this course. I encourage you to review the résumé preparation checklist linked at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20Preparation%20Checklist.doc.

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Your résumé should be for a job or type of job you will likely be seeking--if you have no specific job or employer to refer to, then refer to a job you would like to apply for and/or employer that you may want to work for. The résumé must follow the CSPD format at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20format.doc.

You will submit your résumé in class on the date listed in the class schedule and in this syllabus. It will be graded using protocol at http://faculty.business.utsa.edu/bjwilson/docs/ResumeGradingTemplate.doc.

Quizzes & Examinations : Most examinations will require the proper use of the appropriate ParScore form (see “Required Course Materials” above). All quizzes and exams--completed or not--remain the property of the professor. Students may view their completed exams during office hours.

The ParScore forms are machine graded by the testing office. The testing office staff will not hand-score any ParScore forms not properly completed. Students who submit improperly completed ParScore forms, e.g., not providing or not bubbling in Banner IDs, recording the wrong Banner IDs, not recording the proper test form, using ink instead of pencil to record responses, etc., will receive a grade of "zero" on the quiz or examination.

o Quizzes : All quizzes are unannounced—mostly in a “listening quiz” format—covering the assigned text chapters and syllabus, using multiple-choice, true/false, and/or fill-in-the-blank short answers. There are no make-ups for missed quizzes; however, if you are absent or late for a quiz for one of the acceptable reasons listed under “Grading Policies” below, you will receive a quiz grade equal to your percent grade on the midterm exam. Late arriving students—no matter what the reason--must wait outside of class until quizzes conclude to avoid interrupting the quiz process.

o Midterm & Final Examinations : These exams will be multiple-choice and will cover the assigned readings from the text as noted in the class schedule.

In-Class Oral Presentation : Each student will make an in-class business-oriented oral presentation, on a subject of his or her choosing. The grading sheets are linked at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateInd.doc for individual presentations, and at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateGp.doc for team presentations.

If a student scheduled for an in-class oral presentation misses the scheduled presentation date for a non-emergency reason, the student will receive a grade of “zero” for this assignment. (See “Grading Policies” below.)

EXTRA CREDIT POINTS

You have the opportunity to earn extra-credit points, using the following guidelines:

Do not attend extra-credit events that conflict with your MGT 3003 classes or any other UTSA classes for which you are registered.

You are responsible for keeping track of the extra-credit points you earn. If you desire to challenge the number of extra-credit points recorded for you, you must list in writing the extra-credit events you attended, including each event’s name, date, and time you attended.

As in the real world of work, if you volunteer to undertake an extra-credit event, e.g., group mock interview, but you fail to fulfill your commitment (fail to attend, arrive late, etc.) for non-emergency reasons, the number of extra-credit points the event is worth will be deducted from your points (up to 50 points).

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Extra-credit Items (Blackboard Learn label) Extra-credit Points

Due Not Later Than

Continuing or initial membership in a professional organization/association, including Toastmasters International (1) ("EC-Prof Org.") 25 June 13

Group mock interview (2) (“EC-Mock”) 25 June 27University or College-wide symposia, lecture, conference, panel, or seminar annotated on the course schedule (3) (“EC-Lec.”) 10+ (each) As added to

class scheduleMiscellaneous Points (4) (“EC-Misc.”) As earned July 5

(1) Membership in a Professional Organization: Qualifying organizations are professional organization/associations that relate to your academic discipline (Toastmasters International relates to all disciplines). The professional organization may be an on-campus or an off-campus association.

College of Business RSOs (linked at http://business.utsa.edu/undergraduate/students/ldrdev_organizations.aspx) generally meet these criteria for business majors. On the other hand, outstanding organizations such as Business Student Scholars, Business Student Council, academic honorary societies, Student Government Association, and social and service fraternities/sororities do not qualify for this extra credit. Further, there is no additional extra credit for belonging to more than one qualifying professional organization. Finally, enrollment in ROTC programs does not qualify for extra credit because they are University courses leading to academic credit.

Use the form linked at http://faculty.business.utsa.edu/bjwilson/docs/ExtraCreditCertificationsForm.doc to have a chapter officer or faculty advisor certify initial (including as a “pledge”) or continuing membership in a qualified professional organization. You may also use other forms of certification of membership as evidence of your membership, for example, copy of current membership card, copy of evidence of having paid your current membership dues,

(2) Group Mock Interview: You have the opportunity to participate in a group mock interview session for extra credit by making an appointment through the University Career Center (UCC) “Rowdy Jobs” http://www.utsa.edu/careercenter/rowdyjobs.html, or by contacting Morris Ellington at the University Career Center (UC 2.02.04), at 458-6844, or at Morris.Ellington@utsa.edu. [NOTE: Only group mock interviews qualify for extra credit; individual mock interviews do not.]

To successfully earn this extra credit, you must (1) be on time for the mock interview, (2) dress in business professional attire, (3) bring a completed résumé, and (4) be prepared to respond to typical interview questions (see examples of such questions at this link). The folks in the UCC will notify me of the names of my students who successfully complete the mock interview.

(3) University & College Symposia, Lectures & Seminars: I will add these to the class schedule as they become available. Attendance slips will certify attendance at extra-credit symposia, lectures, or conferences. Guest lectures conducted in and/or during your normally scheduled MGT 3003 class do not earn extra credit. Only the event sponsors can provide me completed attendance slips or attendance rosters.

(4) Miscellaneous Points: Included under this category are extra-credit points that do not pertain to any other category, and includes the one-time 25 points to compensate partially for losing points due to unavoidable, non-emergency absences; extra-credit quizzes; extra credit for class participation, and the like.

COURSE GRADES

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GRADING POLICIES: This course uses the plus/minus (+/-) grading system in assigning course letter grades (see below grading chart showing related grade points and total course points for each course letter grade). Grading policies include:

Grade of “Incomplete” (UTSA Information Bulletin): “The grade ‘IN’ is given by an instructor to indicate that some part of the work of a student in a course has, for good reason, not been completed, while the remainder of the student’s work in the course was satisfactorily completed. The Incomplete allows a student to complete the course without repeating it. A student does not need to re-register for the course. A grade of “Incomplete” may not be assigned when a definite grade can be given for the work done. The student must have been in attendance at least three-fourths of the semester to receive a grade of ‘IN.’” (Emphasis mine.)

There is no grading “on the curve” in this class for individual assignments since there are opportunities for extra-credit points.

All assignments not completed or submitted late will be graded “zero.” Unless otherwise noted on the class schedule, all assignments due in class are due by the end of class. Assignments handed in after class dismissal are late and will be graded “zero.”

Students who are absent from or late for classes with guest lecturers or in-class oral presentations will have 25 points deducted from their point totals, except for conflicting emergency or mandatory obligations as discussed below. Students who sit in classroom areas in violation of fire laws, who have their laptops and cell phones open, who engage in “texting” (or reading, writing, or other inattentive activities), or who engage in disruptive conversation or other activities, are considered “absent” from guest lectures and in-class student presentations, and will have 25 points deducted.

If you miss an unannounced quiz, a guest lecture, or an in-class student oral presentation for one of the below reasons, you will not have 25 points deducted. Your missed quiz grade will equal the same percent grade as your midterm examination grade. Online and other assignments that can be done via computer or while not in class, must be completed on time regardless of reason for absence, i.e., OWL modules, Web-based writing assignment, résumé, etc.

o Documented, verifiable emergencies of immediate family members. A verifiable, documented emergency involves you or a member of your immediate family, i.e., parent, guardian, sibling, or other relative residing full time with you or your immediate family, and is of the nature of a major issue, e.g., death, funeral, serious illness or serious injury, etc. NOTE: “Significant others,” boyfriends/girlfriends, grandparents or other relatives are not considered members of your immediate family unless they currently live full-time with you or your parents.)

o Documented conflicting, mandatory UTSA obligations (for example, on UTSA athletic team, participant in Leadership Challenge program, etc.). To be eligible for this provision, an appropriate UTSA official must certify the UTSA mandatory obligation in writing and in advance of the date of the event, and you must complete scheduled conflicting assignments and examinations early. (NOTE: Registering for overlapping classes/labs is not eligible for this exception—students may not register for classes or associated labs that conflict with the days and times that this or other classes meet.)

o Documented conflicting, mandatory religious obligations prohibiting working during the time of a scheduled class. You must provide each of your professors (whose courses take place during the absence) written, advanced notification of your intention not to attend classes on the dates and/or times of mandatory religious obligation.

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o Written military mobilization orders, copies of which you provide each of your professors prior to the date of the mobilization.

o Written city, county, state, or federal order/subpoena, a copy of which you provide each of your professors (whose courses take place during the period) prior to the day of the event, e.g., to report to court, jury duty, court witness, or other mandatory legal proceeding, e.g., immigration/citizenship proceedings, etc., on a specific date. (NOTE: Excluded here is traffic court in which you voluntarily decide to adjudicate a traffic ticket.)

o Off-campus events, e.g., State and national professional association meetings and conferences, etc., paid in whole or in part by UTSA, with a copy of the written UTSA approval provided each of your professors (whose courses take place during the absence) prior to the day of the event.

If you are aware of unavoidable, conflicting obligations in advance—whether or not they are subject to the exceptions above--you must complete scheduled assignments and examinations early. Otherwise, you will receive a grade of “zero” on the missed assignment.

It is the nature of computer systems that unforeseen and uncontrollable situations may cause them to “go down,” i.e., electrical interruptions, thunderstorms, battery drainage, etc. Failure to complete assignments on time due to these unfortunate events is not a basis for extensions to assignment due dates or for starting assignments over again. (NOTE: Blackboard Learn is down for maintenance every Saturday morning between 2:00 a.m. and 3:00 a.m.)

Course Grade Determination:

Regular Assignments (Blackboard Learn grade book label) Max.Points Due Dates

OWL Supplemental Modules [six supplemental modules] (“OWL Supplemental”) 100

See class schedule for individual deadlines**

Résumé (“Résumé”) 100 June 10*Midterm Examination (”Midterm”) 200 June 13OWL Core Modules [all four core modules] (”OWL Core”) 100 June 17**Take-Home Writing Assignment (”Take-Home Writing”) 200 June 24**Oral Presentation (”Oral”) 200 Jun. 24 – Jul. 3Final Examination (”Final”) 200 July 9***Quizzes [total] (”Quiz 1,” ”Quiz 2,” etc.) 400 UnannouncedTotal [excluding extra-credit points] 1500Absent or late for guest lectures and oral presentations (Deduction) -25 ea.

* Due by end of class** Due not later than 11:59 p.m.*** Refer to class schedule for time for final exam.

Course Letter Grade Grade Points Total Course PointsA+ 4.00 1450 - 1500A 4.00 1400 - 1449

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A- 3.67 1350 - 1399B+ 3.33 1300 - 1349B 3.00 1250 - 1299B- 2.67 1200 - 1249C+ 2.33 1150 - 1199C 2.00 1100 - 1149C- 1.67 1050 - 1099D+ 1.33 1000 - 1049

D 1.00 950 – 999

D- 0.67 900 - 949F 0.00 below 900

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FREQUENTLY ASKED QUESTIONS (FAQ)

1. If I previously took this course from Dr. Wilson (but I am retaking his course), must I again complete the regular and extra-credit assignments in order to get credit for them? Yes, except you may not retake the H-E-B CAP program.

2. May I email the assignments to you? If you will not be in class on the day that an assignment is due, you must turn the assignment in early, or slide it under my office door or send it to me or my teaching assistant via email or Blackboard Learn mail message attachment by the time and day that it is due. CAUTION: If the formatting or printing of the emailed assignment is such that sending it electronically adversely affected the document, e.g., parts chopped off, formatting skewed, etc., your grade on the assignment will be affected accordingly.

3. Whom do I contact regarding questions about my assignment points? Résumé (CSPD staff who graded it) All OWL assignments (OWL TA) Excused absences and documentation of emergencies (Dr. Wilson) Quizzes, midterm, final (TA) Extra-credit points:

o Mock interview (TA)o Professional organization (TA)

Deducted points (Dr. Wilson) All other graded assignments (TA)

4. What do I have to do to complete the OWL Core Modules assignment (four core modules) and how will you calculate my grade? For each of the four subject areas, (1) complete the initial assessment, then (2) study the module, and then (3) complete the post assessment. Your grade points will equal the average of the points you earn on the four post-assessments.

5. What do I have to do to complete the OWL Supplemental Modules assignment, and how will you calculate my grade? For each of the six subject areas: Study the module content Complete the post assessment Your grade will equal the average of the points you earn on the six post-assessments.

6. I will not be in class next week; are there any other assignments (a paper, etc.) that I can complete to help make up points for missing a guest lecture or an unannounced quiz? Other than the extra-credit opportunities listed in this syllabus, there are no other assignments to help you make-up missed points. Please see exceptions under “Grading Policies” for students with one of the five recognized excused absences.

7. I am really close to making a higher grade in this course. Are there ways for me to earn more points to get this higher grade? No, except for any extra-credit opportunities that may still be available.

8. When will you post my grades to my Blackboard Learn grade book? Examinations, quizzes, résumés: After graded. OWL assessments (regular): After the deadlines for submission. In-class oral presentations: As soon as possible after each presentation class, usually within a day or two. Web-based writing assignment: When received from the grader. Extra-credit points: Some as individually completed, e.g., professional organization membership,

miscellaneous, RSO, etc.; some after due dates when notified by the University Career Center or the CSPD, e.g., group mock interviews, etc.

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9. How do I appeal an assignment or course grade? To appeal an assignment grade, you may meet with me and discuss the assignment grade. My decision

regarding the assignment grade is final. I may affirm the previous grade, or I may elect to re-grade the assignment personally, if which case the new grade—whether lower, the same, or higher than the original grade—will be final.

To appeal a course grade, you must appeal in writing to Dr. Robert Cardy, Chairman of the Department of Management, BB 4.01.06, within 90 calendar days from the end of the semester. You must have "compelling evidence" that your course grade reflects "discrimination, differential treatment, factual mistake, or violation of a relevant University policy" (reference appendix E of the UTSA Information Bulletin at http://www.utsa.edu/infoguide/appendices/e.html). You must include the following in your written appeal:o The date of the appeal.o Your name, your Banner ID number, and your academic major.o Your full address, telephone number, and email address.o My name (Dr. Bennie Wilson) and your course and section number.o State specifically the grade you are appealing (exam, quiz number, etc.)o State specifically the action you want done regarding the grade.o Explain the rationale supporting your appeal and provide any supporting documentation. (NOTE: It is

not sufficient to state that you disagree with my judgment.)

PAST GUEST LECTURERS

James Allen, president, James Allen Family Partners, Ltd. Kenneth Allard, warrior, scholar, author, commentator, columnist, executive-in-residence, UTSA Suzanne Allford-Wade, president, San Antonio Food Drug Retail Division, H-E-B Grocery Company Charlie Amato, chairman, Southwest Business Corp. Veronica Avila, vice president of education, Junior Achievement of South Texas Charles Bagby, Jr., CEO, Maid Brigade Randy Baker, managing partner, Ken Bachelor Cadillac, Saab, Hummer James Bodenstedt, CEO, MUY Brands, LLC Kristen Bohac Consolidated Electrical Distributors, Inc. (CED) Terry Brechtel, city manager, San Antonio, Texas Earnest Bromley, chairman & CEO, Bromley Communications Gale Brown, vice president, Western Region Partners, IBM Corporation Jelynne Burley, assistant/deputy city manager, City of San Antonio; later GM, City Public Service Energy Richard “Rick” Cavender, Cavender Oldsmobile, Toyota & Saturn Mike Campbell, managing director, Holland & Davis, Inc. Bartlette Cocke, board chairman, Bartlett Cocke, Inc., & executive-in-residence, UTSA Amanda Conine, South Texas group recruiting supervisor, Enterprise Rent-a-Car Frank Corte, Jr., Texas state representative, House District 123 Margaret Costantino, career planning counselor, Office of University Career Center, UTSA Elizabeth Costello, director, International Affairs Department, City of San Antonio Lynda de la Viña, dean, College of Business, UTSA David Dillon, board of directors, Frost Bank Harold Dougherty, vice president, P3S Corporation Walter Downing, executive vice president for Operations, Southwest Research Institute Alan Dreeben, vice chairman, Block Distributing Co. & Republic Beverage Co. James Dublin, chairman/CEO, Dublin & Associates Morris Ellington, group recruiting manager, Enterprise Rent-a-Car Arthur Emerson, chairman & CEO, Groves Rojas Emerson Advertising Susan Evers, property and casualty senior financial officer, USAA

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Jeff Farver, president & CEO of San Antonio Federal Credit Union Greg Fleming, assistant vice president for Claims Service, USAA Pat Frost, president, Frost National Bank Charlie Gonzalez, United States representative, 20th Congressional District of Texas Cheryl Garcia, associate, Holland & Davis, Inc. David Garza, CEO/president, Trinity Millennium Group Edward Garza, mayor of City of San Antonio, Texas Claudia Giliberti, career counselor, Center for Student Professional Development, UTSA Leo Gomez, vice president for public affairs, Spurs Sports and Entertainment John Helmerci, director, PMM Services Center, Philip Morris Management Corp. Miller Hicks, R. Miller Hicks & Co. Gene Hildabrand, master networker, North San Antonio Chamber of Commerce Isidoro Hodara, chairman of foreign trade, Universidad ORT, Uruguay Brian Hughes, Offices of Brian Hughes ("angel" investor) Barbara Jackson, career counselor, Center for Student Professional Development, UTSA Tina James, senior vice president for human resources, H-E-B John Jennings, assistant dean of undergraduate professional development, College of Business, UTSA Elizabeth Jones, Texas State representative, House District 121 Jarratt Jones, president (retired), Coca-Cola Bottling Ltd., Canada Jim Kahan, senior executive vice president for corporate development, SBC Communications Dan Karam, Chief Information Officer, MUY Brands George Kauss, managing director & chief business officer, Actium Biosystems Jacob Kluger, business development officer, E.P.S.M. Ryan Kohnen, entrepreneur and community leader, author of Young Professional’s Guide to Success. Charles Korbell, Jr., president & CEO, Clarke American Checks, Inc. Rosemary Kowalski, chairperson emerita, The RK Group Joe Krier, president & CEO, Greater San Antonio Chamber of Commerce Nancy Kudla, president/CEO, dNovus Group (and Frost Distinguished Lecture series) Richard Lewis, special assistant to the president of UTSA, professor of sociology, & owner/president,

Round Top Consulting Associates Lori Malone, case office, U.S. Central Intelligence Agency Janie Martinez Gonzalez, president, The Web Head Group Jennifer Martinez, member services director, Free Trade Alliance Mike Martin, director of human resources, PMM Service Center, Philip Morris Management Corp. Ruth Jones McClendon, Texas State representative, House District 120 B.J. “Red” McCombs, chairman, McCombs Enterprises Ken Mercer, Texas State representative, House District 117 Bill Morrow, Founder, vice chairman and CEO, Grande Communications George Muller, Director of Information Technology, C.H. Guenther & Son Maria Ng, international business consultant, UTSA Institute for Economic Development Mike Novak, president/CEO, CCI Telecom, Inc., & Chairman, Greater San Antonio Chamber of

Commerce Harold Oliver, managing principal, TX Capitol Consulting Group, LLC Aurora Ortega-Geis, director, San Antonio Partnership Office, Fannie Mae Albert Ortiz, chief of police, San Antonio, Texas Mary Rauch, Mary E. Rauch Communications Ricardo Romo, president, University of Texas at San Antonio Rolando Pablos, legal counsel, Oberthur Gaming Technologies Corp. Sandie Palomo-Gonzalez, senior program coordinator, Nonprofit Management Program, UTSA College of

Public Policy Dr. Sarah Wright Plaster, Executive Director of Member Media, USAA Richard Priore, senior vice president & chief development officer, Nix Health Care System

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Alex Rodriguez, president, Cultural Interchange Exchange (CIE) Shirley Rowe, career counselor, Office of University Career Center, UTSA Martin Salinas, Jr., assurance senior manager, KPMG Beverly Santos, career counselor, Office of University Career Center, UTSA Dayton Schrader, broker/owner, RE/MAX Advantage Dr. Patrick D. Sculley, DDS, executive dean of the Postgraduate Dental College & senior vice president for

University Programs, Uniform Services University of the Health Sciences GP Singh, president/CEO, Karta Technologies, Inc. Joe Solis, CEO, Luxor Jewelers, Inc. Phil Sorgen, general manager, Microsoft Gulf Coast District Joe Stallard, vice president for human resources, Sewell Automotive Companies Michael Soulek, president, FOODPRO Recruiters, Inc. David Spencer, chairman/founder, OnBoard Software, Inc. Fernando Suarez, managing director, Northwestern Mutual Roy Terracina, CEO, Sunshine Ventures, Inc. Edmund Tijerina, columnist, San Antonio Express-News Leticia Van de Putte, Texas State senator Patrick Valdez, assistant dean and director, Center, for Student Professional Development, UTSA Michael Venson, Eichlitz, Dennis, Wray & Westheimer Insurance Agency, Inc. Michael Villarreal, Texas State representative, House District 115 Angela Ward, human resource specialist, State Farm Insurance Companies Phillip Washington, college unit director & financial representative, Northwestern Mutual Graham Weston, chairman, RackSpace Hosting Ed Whitacre, chairman & CEO, SBC Communications, Inc.; later chairman & CEO, General Motors, Corp. Horace Wilkins, chairman, Dallas Community Development Agency Judge Nelson Wolff, Bexar County Judge, Texas David Zammiello, vice president for staffing and compensation, USAA

“Toto, I have a feeling we’re not in Kansas anymore.”“Dorothy” in The Wizard of Oz

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