Certify webinar 10_8_seamless

www.certify.com | @certify

Robert Neveu President & Co-founder

Presenters:

Nick WorswickVice President & General Manager, Corporate

In this role, Worswick is responsible for all sales, marketing, client management and product strategy for the Company’s corporate division. Worswick brings more than 15 years of experience to Seamless driving revenue growth, scaling business processes, strengthening client relationships and improving service delivery for Internet and SaaS-based technology businesses. With a passion for fostering the right internal dynamics and corporate culture, Worswick has helped companies provide exceptional service delivery and client satisfaction.

In 2008, Bob launched Certify.com as his second software startup in Portland. Certify’s venture backed team have accelerated the growth of the business and are considered the second largest provider in North America of expense reporting software. Certify was recently featured in the Wall Street Journal (Sept 16th) and and with multi-national customers including Pitney Bowes, Bristol Myers-Squibb, Subway Sandwiches, and Virgin Galactic, Certify will expand internationally in 2014.


Top Business Traveler Spend Trends: How Your Employees are Spending the

Company’s Dime

A web event to learn the latest buying trends in business travel and to gain insight into how business professionals are spending the company’s dime, with research from Certify's

SpendSmart Report, based on receipts and expense data from over six million transactions and transaction-based data from Seamless.

Todays Topic:


Current Travel & Entertainment Spend Trends

• The typical company will spend 10%-12% of its total annual budget on expenses related to travel and entertainment in 2013

• 53% of companies are using manual processes to manage their T&E spend and budgets

• 59% of companies top expense management pressure, lack of compliance to travel/expense policies

10% - 12%Budget on T&E


Travel & Entertainment Processes Costing Companies

Those companies who have moved to the cloud for expense management experience:

• 60% lower expense-processing costs

• Improved compliance rates by over 35%-to-40%

• Shorter reimbursement times by 42%


• The move to the cloud: one unified system, available from anywhere

• Tracking receipts and expenses on the road using mobile device

• Paperless processes, streamlining processes across the entire company

• Gain real-time insight into business buying trends and spend

The Big Shift: Business Professionals Moving to the Cloud

81% of organizations plan to make

the switch to an automated expense

system within the next 18 months


About Certify

• Certify is an online travel & expense management platform

• Over 7 million transactions passed through Certify in 2012 from business professionals all over the U.S.

• All sized organizations from small business to fortune 500 companies


The Average Cost of Business Travel

Industry data suggests that $445m business trips take place each year, creating a $251b industry

Source: http://www.gbta.org/foundation/pressreleases/Pages/rls_041012.aspx

On the average trip, companies spendDomestic International

per personper person

http://www.gbta.org/foundation/pressreleases/Pages/rls_041012.aspx

http://www.gbta.org/foundation/pressreleases/Pages/rls_041012.aspx


How the T&E budget is being spent by business professionals:

Meals Flight Hotel

Misc. Gas Cell Phone

Rental Car Taxi Office Supplies

Shipping Tolls Parking

22% 16% 14%

13% 12% 6%

5% 3% 2%

2% 2% 1%

Source: Certify


T&E Budget Spend from 2012 to Q3 of 20132012 Q3, 2013


Average Amount Spent By Category:

Meals$25.25

Hotel$198.02

Shipping$49.79

Office Supplies

$69.32

Flights$334.27

Taxi$33.18

Rental Car$193.48

Phone $101.96

Gas$49.94

Parking$27.66

Source: Certify


Source: Certify SpendSmart Report, Q3 2013


Most Expensed Vs. Top Rated Meal Vendors

Vs.

Most Expensed Top Rated


Most Expensed by Meal Category

BreakfastAverage Spend

$14.49

Lunch Average Spend

$18.93

Dinner Average Spend

$24.63


When traveling for business do you make vendor choices based on

quality or convenience?


Top Rated Hotel


Top Rated Airline


Regional Highlights


Introduce Seamless


Would you require an employee to repay a $0.50

overage on dinner?


When traveling for business do you make vendor choices based on

quality or convenience?


About Seamless

• Seamless is an online food ordering and billing service

• Our automated and consolidated approach significantly reduces the time, cost and hassle around employee meal expenses

• 4,000+ clients across the US and London


Inefficiencies in the food ordering and billing process cause costs to skyrocket.

+30%1. Lack of insight into spend across the organization

2. The paperwork costs more than the food

3. Limited enforcement of rules and budgets

4. Absorption of billable costs

5. Time wasted managing food orders, doing

expense reports, leaving the office looking for food


Companies save time, money and hassle by consolidating ordering and billing into a single account.


60% of clients use budgets

30% use soft budgets, 70% hard budgets

75% of orders exceed budget (overage on personal CC)

40% of our clients that have multiple locations receive one invoice

Consolidation and automation provide greater insight and control.


Average order value by industry.

Agencies

Accounting

Law Firm

Financial S

ervices

Producti

on

Technology

$0

$5

$10

$15

$20

$25

$30

LunchDinner

*Data based on Q3 Seamless corporate spending data.

Geography Lunch Dinner

Advertising/PR/Marketing $24 - $26 $21 - $23

Accounting/Consulting $25 - $27 $22 - $24

Law Firm $23 - $25 $26 - $28

Financial Services $15 - $17 $22 - $24

Ed/Gov/Non-Profit $16 - $18 ns

Production/Post-Production $19 - $21 $21 - $23

Retail $16 - $18 ns

Technology $14 - $16 $16 - $18

All Industries $15 - $17 $23 - $25

Seamless AOV on Certify = $27.48 (YTD) All Restaurants AOV on Certify =$25.52 (Q3)


Average order value by geography.

Boston

Chicago DC

Houston

Los A

ngeles

New York

Philadelphia

San Francisco

$0

$5

$10

$15

$20

$25

$30

LunchDinner


Seamless AOV on Certify = $27.48 (YTD) All Restaurants AOV on Certify =$25.52 (Q3)

Geography Lunch Dinner

Boston Metro $12 - $14 $22 - $24

Chicago Metro $11 - $13 $22 - $24

DC Metro $19 - $21 $24 - $26

LA Metro $12 - 14 $20 - $22

New York Metro $16 - $18 $23 - $25

Philadelphia Metro $14 - $16 $19 - $21

SF Metro $16 - $18 $24 - $26

All US Markets $15 - $17 $23 - $25


When employees are ordering.

Agencies Accounting Law Firm Financial Services

Ed/Gov/NonProfit

Production Retail Technology0%

20%

40%

60%

80%

100%

DinnerLunch

55%

35%25%

55%

90%

55%

85%75%

40%

65%

70%45%

10%

45%

10% 25%


7 pm. = 42%

8 pm. = 28%

9 pm. = 10%

80% of expensed dinners occur after 7 p.m.



Enforcing Food Ordering Rules &

Capturing Billing Details

The Challenge

• Employees ordering food submitted receipts and expense

reports, which were difficult to process

• Employees frequently exceeded budgets, with BMO

absorbing the overage

• Time restrictions around food ordering were unenforceable

• Incomplete expense reports prevented BMO from billing out

meals to clients, forcing them to incur undue costs

Ericka Clay

Accounting Analyst

BMO Capital Markets

250 Employees


Enforcing Food Ordering Rules &

Capturing Billing Details

Ericka Clay

Accounting Analyst

BMO Capital Markets

250 Employees

The Solution: Online Food Ordering

• Budgets and rules create consistency across offices and

ensure adherence to policies

• Ability to put overages on personal credit cards enable

employees to order whatever they please

• Consolidated invoices reduce the number of expense

reports processed by more than 250 per month

• Total savings of more than $60,000


So, what’s everyone ordering?

Los Angeles

San Francisco

Chicago Boston

New York

Philadelphia

Washington DC


Q&A Session


Thank youfor attending todays session.

For more information about Seamless visit,

www.seamless.com/business

For more information about Certify visit, www.certify.com

Certify webinar 10_8_seamless

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Transcript of Certify webinar 10_8_seamless