eShares Mentoring bootcamp
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Transcript of eShares Mentoring bootcamp
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Mentoring BootcampHow to get the best from each other
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Ricardo Moraes
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Agenda
eShares Mentoring Program Understanding Mentoring
Mentoring ProcessMentoring Skills
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Mentoring program goals
Reduce turnover
Better management
Increase customer satisfaction
Increase productivity
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Mentors’ expectations
Start
Set up the engagement contract
Attitude to build trust
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Mentors’ expectations
DuringKeep a positive attitude
Regular check-ins
Give directions
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Mentors’ expectations
Closing
Develop mentee’s critical thinking
Reduce dependencies
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Lack of understanding the benefits
Lack of resources
Lack of a facilitator
Lack of measurement
Risks
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Athena’s encouragement and practical plans for dealing with
personal dilemmas
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Challenging MotivatingInspiring
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Personal & Career Development
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Guidance
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Experience sharing
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Ongoing relationship that can last
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Basisof Mentoring
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Mutual trust
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Regular “contact” & conversation
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Genuine belief in the process
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Two-person growth
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Principlesof Mentoring
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Uniqueness
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Uniqueness
Coaching Counseling
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Synergy
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Learning, not teaching
Empowerment
Responsibility
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Relationship
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Power-free
Dependencies
Independent critical thinking
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Mentees
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MenteesReflection
Willingness to learnConfidentiality
Active listening
Commitment
Responsibility
Take on initiatives
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MenteesReflection
Willingness to learnConfidentiality
Active listening
Commitment
Responsibility
Take on initiatives
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Drive the relationship
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Make contact
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Create agenda
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Report on progress
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Co-op diary
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Come prepared!
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Artof Mentoring
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Different Hats
Teacher
Counselor
Referral Agent
Door OpenerRole Model
Guide
Advisor
Motivator
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Mentors
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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“Ear of child”
Track positive energy
Enhance positive attitude
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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Be fully present
Watch the “whole person”
Repeat
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S.B.I.Formula for
Feedback
Situation
Describe the situation
Behavior
What they did
Impact
Impact of that behavior
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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Get inside “other’s shoes”
Eyes, voice & “touch”
Points of view
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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Open ended questions
Vital few vs. energy sappers
Create a list & rank it
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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“And what if…”
Speech vs. actions; intent vs. impact
Compassionate “anger”
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MentorsAppreciative
Inquiry
Storytelling & self-disclosure
Positive challenge
Active listening & Observation
Concreteness & Focus
Empathy, Warmth & Respect
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Choice of stories
Full emotions
Mentee’s stories
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Do’s
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Real, short & meaningful
Relevant
Engagement
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Tone of voice
Characteristics & settings
Time for reflection
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Don’ts
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Early conclusions
Religious connotations
De-motivating
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Mentor’s utility belt
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Http://tiny.cc/Mentor-utility-belt
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S.M.A.R.T. Goals
Specific
Measurable
Attainable
Realistic
Timely
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Share best practices Ask for help
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...And that is normal.
Some people just don’t click
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...And that is normal too.
Sometimes work isn’t always fun
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Positive attitude
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Celebrate *all* achievements
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“Success is when I add value to myself.
Significance is when I add value to others.”
- John Maxwell