ensuring their health and safety while minimizing the

Copyright © 2020 Schlumberger, Unpublished Work. All rights reserved. - 1 -

We in Schlumberger are convinced that the best way to protect the safety of our people while

maintaining business continuity is by working together with our customers and other organizations—

sharing information, coordinating an approach, and acting collaboratively.

It is in this spirit, for the benefit of all, that we would like to share with you our new COVID-19

Standard, which organizes and details how we have responded to this Coronavirus outbreak as a

company. This document summarizes all the actions we have taken since the beginnings of the

outbreak. From the outset, these actions have been informed by close work with health-provider

partners and subject-matter experts, and we will continue to evolve and update the Standard as

knowledge about this virus matures.

Our commitment remains first to our people—ensuring their health and safety while minimizing the

impact on our business and operations. In the following pages, you will find our crisis management

strategy that includes:

Our strategy for the management of information and awareness for our people

The measures we have taken to reduce exposure while minimizing business impact

Our preparedness measures for emergency and crisis management

Our planning for business impact analysis and continuity plans

We have also assembled information and resources relevant to COVID-19 at our website:

www.slb.com/COVID-19.

We hope that by being open about our experience and process, they might be of some help to you

and your people in this critical time. Previous industry challenges have proven that when we work

together, there is no obstacle we cannot overcome. May this be your invitation to maximize your

collaboration with us, as collective effort is our most powerful defense against this threat.

http://www.slb.com/COVID-19

COVID-19 Management Standard (External)

Reference: SLB-HSE-S026 Version: A02 Release Date: 12-Apr-2020

EDMS UID:

Produced: 29-Mar-2020

Owner: SL VP HSE Author: Health Subject Matter Authority Private

Legal Information This document is provided for informational purposes only. Schlumberger does not warrant or represent that the documents herein are complete or correct. Nor does Schlumberger make any representation or warranty that the information herein is appropriate for any other party’s response or circumstances. Copyright © 2020 Schlumberger, Unpublished Work. All rights reserved. This work contains the confidential and proprietary trade secrets of Schlumberger and may not be copied or stored in an information retrieval system, transferred, used, distributed, translated or retransmitted in any form or by any means, electronic or mechanical, in whole or in part, without the express written permission of the copyright owner. Trademarks & Service marks

Schlumberger, the Schlumberger logotype, and other words or symbols used to identify the products and services described herein are either trademarks, trade names or service marks of Schlumberger and its licensors, or are the property of their respective owners. These marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of Schlumberger. In addition, covers, page headers, custom graphics, icons, and other design elements may be service marks, trademarks, and/or trade dress of Schlumberger, and may not be copied, imitated, or used, in whole or in part, without the express prior written permission of Schlumberger. A complete list of Schlumberger marks may be viewed at the Schlumberger Oilfield Services Marks page: http://markslist.slb.com



1.0 Statement of Standard

Schlumberger strives to protect the health of its employees, their dependents and its contractors and to manage their health risks in the workplace, operating locations and during travel on company business. This Standard addresses the specific health risks associated with the COVID-19 virus. To manage these risks, fundamental and risk-based controls and procedures will be implemented where applicable in the workplace and operating locations. Where local health authority requirements and/ or customer requirements specify controls exceeding those in this Standard, the most stringent standards will prevail and be complied with. This Standard and associated B.O.O.K. will be subject to update as more accurate and comprehensive information becomes available.

2.0 Objective To prevent the spread of and reduce the effects of the COVID-19 virus to preserve the health and wellbeing of Schlumberger personnel while minimizing the impact to our business and operations.

3.0 Scope

The controls and procedures in this Standard apply at all times to all Schlumberger employees, relevant dependents, contractors and visitors to Schlumberger sites.

4.0 Implementation and Monitoring 4.1 Fundamental Controls The fundamental COVID-19 controls which apply to all Schlumberger employees and contractors are as follows:

COVID-19 awareness training

Adopting good hygiene practices

Schlumberger defined COVID-19 Country exposure risk level 4.2 Risk-based Approach The risk-based approach taken addresses COVID-19 exposure according to the following criteria:

Country exposure level: for the purposes of this Standard, States, Provinces or Territories in larger countries are subject to the country level controls described below e.g. USA, Canada, Australia, Russia

Location exposure level: suspected or confirmed case(s) at a location. This may be at a manufacturing center, office, field operations location, vessel, etc.

Individual exposure level: means the potential for exposure to COVID-19 through close contact, travel or the personal experience of symptoms.

4.2.1 Schlumberger Country COVID-19 Exposure Risk Level To establish the risk-based health controls to be applied in each country, four levels have been defined to set geographic actions to help us minimize health risk while also minimizing business impact. These are:



Level 0: No confirmed COVID-19 cases reported in the country

Level 1: For clusters of less than 25 confirmed COVID-19 cases reported in a country

Level 2: Limited impact countries where between 25 and 100 confirmed COVID-19 cases

have been reported

Level 3: Significantly impacted countries where more than 100 confirmed COVID-19 cases

have been reported

Note: Additional levels may be added as required. Additional risk factors may be used to raise a country exposure risk level, such as the availability and effectiveness of local health authorities to test for confirmation of cases or provide medical support, guidance from international health organizations (such as the World Health Organization), company health service providers etc. Such circumstances shall be assessed on a case by case basis at SL level. Country exposure risk levels will be downgraded, based on similar sources of information, such as reduced infection rate, increased recovery rate, improvements in mortality per capita, advances in treatment or vaccination, etc. 4.2.2 Location COVID-19 Exposure Risk Level

The risk-based approach at location level is dependent on suspected or confirmed cases at a location. Specific actions will be required in accordance with the Location COVID-19 Emergency Response Plan and SLB-HSE-S026-P001 to limit further exposure. Location exposure level for sites which are not owned or managed by Schlumberger requires co-ordination with other parties to monitor exposure levels, such as:

Customers and/ or drilling contractors for operational locations where Schlumberger personnel are working e.g. offshore installations, remote land operations

Landlords and third party occupants of leased or rented facilities, where Schlumberger has partial occupancy

A suspected case of COVID-19 infection requires actions to be taken to restrict access to a location, and/ or potentially the temporary quarantine of one or more persons in a designated room(s) on site. There will be factors to consider depending on the remoteness of the location and location of available accommodation, or self-isolation, for symptomatic cases, at a site away from the location (e.g. at home or at a hotel). A symptomatic/positive case of COVID-19 infection may involve complete access restrictions to a location and disinfection/ deep clean (e.g. office). One or more symptomatic/positive cases may require the quarantine of all persons on a remote location (e.g. offshore installation, remote land rig with accommodation, vessel etc.) until the results of testing of the remaining persons are available. Investigations of close contact to confirmed cases will be conducted to determine the need for location closure or quarantine on a case by case basis, in co-operation with involved stakeholders e.g. local health authorities, customers, transportation providers, etc. Note: Where testing is not readily available a symptomatic person will be treated in the same way as a person who tested positive, including anyone identified as having a fever (body temperature > 38oC/ 100.4oF) as a result of temperature screening, confirmed by re-test after 30 minutes.



4.2.3 Individual COVID-19 Exposure Level As a global organization with frequent international and domestic travel and personnel in contact with frequent travelers, a Self-Assessment exposure form is used to determine an individual’s exposure risk. The results of the assessment are used to determine exposure related risk-based controls.

Suspected COVID-19 positive individual:

o Personal exposure, based on close contact with confirmed/symptomatic COVID-19

case(s)

o Recent travel to a high-risk country (i.e. Level 3 according to the Schlumberger

classification)

Positive or symptomatic COVID-19 individual:

o Personal experience of symptoms of COVID-19, which may or may not have been

confirmed by laboratory testing

Note: Symptoms include anyone identified as having a fever (body temperature > 38oC/

100.4oF) as a result of temperature screening, confirmed by re-test after 30 minutes

Note: It is irrelevant to the exposure self-assessment process if travel involving a high-risk country or exposure to a symptomatic or positive case was for business or personal reasons. 4.3 Risk-based Controls The risk-based controls will be implemented based on the exposure level for the country and location and/ or the results of an individual’s exposure self-assessment:

Information and Engagement - Implement communication plans using available resources

to improve information management and promote engagement, frequency and intensity of

communication to be risk-based:

o Digital and technology solutions:

- COVID-19 Schlumberger SAFE App deployment to provide personnel with real-

time information and guidance

- Online training and assessment practices

- Virtual field engagement visits

- myHub COVID-19 Update web page

- Yammer social media channel

o Posters

o Email communications

Reduce Exposure:

The reduce exposure risk-based controls may be triggered by country, location or individual

exposure risk level, these include:

o Travel:

- Ban in accordance with Schlumberger, international travel authorities (e.g. IATA,

IMO etc.), national governments, and local health authority requirements



- Restrictions based on country and/ or individual exposure level and/ or business

criticality and travel by approved in accordance with the company exemption

process and recorded in the online QHSE reporting system

o Social distancing and limiting contact with potentially contaminated surfaces:

- Practice a 2 meter/ 6 feet rule to avoid close contact

- Arrange for videoconferencing and the opportunity for remote working, distance

learning, flexible working hours

- Use Skype, Microsoft Teams to conduct virtual meetings whenever possible

- If face to face meetings cannot be avoided, then minimize the number of attendees

to essential personnel only

- Limit face to face training and use online or distance learning



- Increase vigilance in controls when people have an increased risk of serious

COVID-19 effects, such as the elderly or those with underlying health conditions

o Work practices:

- Implementation of virtual working practices and/ or home working

- Product Line field specific work practices

o Monitoring of symptoms :

- Temperature screening of personnel and visitors

o Quarantine and isolation:

- Self-quarantine based on self-assessment exposure form responses, or close

contact with a positive or symptomatic case. After 14 days of self-quarantine

without symptoms, the person can return to work.

- Self-isolation based on confirmation of a positive test or a symptomatic case

(including high temperature identified by temperature screening) where there is

limited availability for testing

Note: If symptoms develop when in self-quarantine, self-isolation is required.

Suspected Cases Action Required - Quarantine

Close contact with an unconfirmed symptomatic case Self-quarantine and symptom monitoring for 14 days, temperature monitoring twice daily is recommended. Return to work permitted after 14 days with no symptoms.

Close contact with a positive case (confirmed by laboratory test)

Travel from a Level 3 Country

Symptomatic and Confirmed Positive Cases Action Required - Isolation

Unconfirmed symptomatic case Seek medical attention if symptoms worsen.

Self-isolate until 10 days after symptoms stop*

Fever identified and confirmed by temperature screening

Positive case (confirmed by laboratory test)

* Follow company fitness to work and local health authorities return to work guidance

o Case management and response:

- Investigation of symptomatic/confirmed positive COVID-19 cases to identify

close contact exposures

- Restriction of access to company locations

- Disinfection and deep cleaning of company location

Crisis Management Preparedness and Implementation:

The crisis management preparedness and implementation risk-based controls are triggered

by country exposure risk level, these include:

o The global Crisis Management Team (CMT) co-ordination for multiple geographic

area involvement, with sharing of lessons learned and best practices communicated

to all geographies

o Geographic Crisis Management Team preparedness planning

o Country (or regional) COVID-19 Emergency Management Team (EMT) plans

o Location COVID-19 Emergency Response Plan (ERP)



Business Continuity Planning and Implementation:

The business continuity planning and implementation risk-based controls are triggered by

country exposure risk level, these include:

Implement the tools to minimize business disruption and forward planning

o Geography, Product Line and Technology/Manufacturing Center Business

Continuity Planning, prioritized by Business Impact Analysis

o Regular Business Continuity Plan review and update during the lifecycle of the

pandemic

4.4 Documentation The comprehensive manual (B.O.O.K.) supporting this Standard is used to collate the company best practices, guidance, tools, templates, flowcharts, provide reference materials etc. including:

Exposure self-assessment forms, these can also be completed via the COVID-19 Schlumberger SAFE App

Exemption process for travel restrictions, as per global and geographic requirements

Communication plan templates, example holding statements, stakeholder communications, posters, email templates etc.

COVID-19 Emergency Management/ Response Plan, Business Impact Analysis and Business Continuity Plan templates and worked examples

CMT/EMT documentation, records, lessons learned and best practices in the respective Incident Response Team portal

4.5 Implementation of Controls Each GeoMarket is required to address the implementation of fundamental and applicable risk-based controls in accordance with relevant level of exposure for countries, locations and individual, using COVID-19 Emergency Response Plans and the CMT/EMTs. Global communication tools and guidance for the implementation of the fundamental and risk-based controls are provided by the Schlumberger HSE Function and can be supplemented locally using resources available from local health authorities and other reputable sources.

5.0 Responsibilities Schlumberger Personnel Will comply with the company requirements for:

COVID-19 training requirements

Familiarization with COVID-19 updates provided on the Schlumberger intranet myHub COVID-19 Update page and via the COVID-19 Schlumberger SAFE App and via Yammer internal social media channel.

Implementing good personal hygiene practices

Conducting honest exposure self-assessments

Travel approval, restrictions and ban compliance (Schlumberger and national requirements)

Location access restrictions and self-isolation, as required

Reporting symptoms and confirmation of positive COVID-19 status to your local health provider or health authority per your local requirements. Also, please inform your HR representative so that any needed protective measures can be undertaken confidentially at



your location for the safety of other employees and their families. Schlumberger undertakes handling your disclosure of COVID-19 symptoms or positive test with confidentiality, but asks your cooperation for the safety of all.

Assisting in close contact tracing, as required Personnel are strongly encouraged to act responsibly in their personal time and comply with any local health authority or government restrictions on travel and/ or attendance at high risk social gatherings etc. Crisis/ Emergency Management/ Response Teams In accordance with the company’s business continuity, emergency and crisis management requirements, these teams will ensure:

Early engagement to assess the potential for the outbreak to escalate (potential crisis briefing):

o Identify strategic sites o Identify key people essential for the operation of business critical tasks, consider and

implement social distancing protocols as soon as possible o Conduct appropriate drills

Suitable and sufficient COVID-19 Emergency Management and Response Plans are prepared, with the required resources to the extent possible for successful implementation to minimize personnel exposure to COVID-19 and support personnel with symptomatic/ positive cases

Stakeholder requirements such as governmental, local health authority requirements for notification and decision-making authorities as well as customer requirements are known and complied with

Product Lines will conduct Business Impact Analysis and develop effective Business Continuity Plans to minimize operational disruption and meet customer expectations

Maintenance of crisis and emergency related documentation and records in the Incident Response Team portal, including the sharing of best practices and lessons learned

Line Management Will ensure compliance with this Standard and the associated COVID-19 Emergency Response Plan and Business Continuity Plans, preparations, provision of resources and implementation of controls as well as legal compliance that apply in the geographic areas where they have authority. HSE Function The Schlumberger Health Advisor shall ensure the accuracy of information, guidance and medical advice being provided by the company, including liaison with specialist health service providers. HSE Function shall ensure that:

Up to date communications and training materials are made available for use via existing company channels (e.g. intranet myHub COVID-19 Update page, online HSE Communications Toolkit, COVID-19 Schlumberger SAFE App, Yammer internal social media channel, etc.)

Up to date documentation is provided on the company COVID-19 strategy and guidance for personnel and managers e.g. the B.O.O.K. and app accompanying this standard

Monitoring of stakeholder COVID-19 strategies, national and international health organization recommendations



GeoMarket HSE Managers will track all COVID-19 positive individuals and the number of self-quarantine/isolation cases in the respective online systems. At all times, appropriate privacy

measures will be taken as described elsewhere in the accompanying B.O.O.K. The HSE Function will assist line management in achieving and maintaining compliance. Procurement and Sourcing Functions Will ensure that all contracts and support needs conform to the relevant controls set out in this Standard as well as involvement in the Business Impact Analysis and Business Continuity Plan development and requirements in the geographic areas where they have authority. Facilities Function Will coordinate with stakeholders such as landlords, other building occupants, contractors to coordinate hardware and procedural controls, such as:

Temperature scanning, temporary quarantine facilities, etc.

Routine cleaning activities and post-case de-contamination cleaning and disinfection procedures

Security services and reception services to effectively control access to locations, buildings or Schlumberger occupied areas within multi-occupancy buildings

HR Function Will, in conjunction with line manager and the Location ERT:

Maintain communications with personnel suspected of being infected

Follow up with personnel with suspected cases in quarantine and those with symptomatic/confirmed cases in isolation

Support the CMT/ EMT/ ERTs with information and personal data as required and as permitted by local law while maintaining employee privacy

Travel Function Will maintain communications with travel service providers and regulators (national and international e.g. IATA) to ensure up to date information (e.g. company travel restrictions and bans, avoidance of specified transit countries/hubs etc.) is made available within online booking tools and complied with. Maintain the travel hub sites and internal social media channels, as required by the CMT/ EMT/ ERTs. Legal Function Will provide guidance for labor and employment issues and data privacy compliance to applicable Schlumberger and legal requirements e.g. requirements for temperature screening records and personal data confidentiality.

6.0 Monitoring 4.3 Monitoring – Adherence

The following monitoring can be conducted during the lifecycle of the pandemic:



Self-monitoring of temperature, symptoms

Location monitoring of personnel temperature, as per Location COVID-19 Emergency Response Plan requirements

Data monitoring of confirmed case at global and country level, including recovery rates etc. on a day to day basis using publicly available resources, available via the company app.

Tracking of training compliance via company QHSE business systems

Tracking of app adoption via dashboard

Headcount tracking per country

Travel compliance monitoring via Travel Tracker A compliance audit template has been developed and will be used to track compliance with COVID-19 controls in accordance with the company’s Audit Standard. A field readiness assessment procedure, checklist and tools will be used to track compliance with COVID-19 controls for non-company operated field locations e.g. wellsites and field accommodation. Publicly Available References COVID-19 – Outbreak Management Plan https://www.slb.com/who-we-are/hse/covid-19

https://www.slb.com/who-we-are/hse/covid-19



Document Control Owner: SL HSE VP Author: Health SMA Reviewers: Director of HSE Practices Approver: SL HSE VP

Contact Information Name: Health SMA

LDAP Alias: [email protected]

Revision History

Version Date Description Prepared by

A01 29-Mar-20 First external release K. Walker, R. Groves, G. Cauchi, A. May, J. Felix

A02 12-Apr-20 General legal review, modification to travel matrix, revisions to responsibilities

K. Walker, A. May

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