MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS

MAIN CHALLENGES TO IMPROVE MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE VISITOR SERVICES WHILE

MINIMIZING TOURISM IMPACTS ON MINIMIZING TOURISM IMPACTS ON PROTECTED AREASPROTECTED AREAS

ANA L. BAEZANA L. BAEZTURISMO & CONSERVACION CONSULTORESTURISMO & CONSERVACION CONSULTORES

MONTEVERDE, COSTA RICAMONTEVERDE, COSTA RICASEPTEMBER, 2006SEPTEMBER, 2006

CONTENTCONTENT TOURISM IN PROTECTED AREAS TOURISM IN PROTECTED AREAS

MUST BE COMPETITIVEMUST BE COMPETITIVE

BENEFITS MULTIPLY WITH CLEAR BENEFITS MULTIPLY WITH CLEAR RULES AND REGULATIONSRULES AND REGULATIONS

STEPS CAN BE CAREFULLY GUIDEDSTEPS CAN BE CAREFULLY GUIDED

MASTER PLAN MUST BE IN PLACEMASTER PLAN MUST BE IN PLACE

ZONING IS REQUIEREDZONING IS REQUIERED

VISITOR MANEGEMENT PLAN IS VISITOR MANEGEMENT PLAN IS

STRATEGICSTRATEGIC

PLANNING WITH VISIONPLANNING WITH VISION

TURISMO & CONSERVACION CONSULTORES – COSTA RICA


APTITUDEAPTITUDE

ATTITUDEATTITUDE

KNOWLEDGEKNOWLEDGE

HUMAN RESOURCES

NEED FOR TRAININGNEED FOR TRAINING

UNDERSTANDING OF THE TOURISM INDUSTRY UNDERSTANDING OF THE TOURISM INDUSTRY DYNAMICDYNAMIC

PRACTICAL TOOLS FOR MONITORINGPRACTICAL TOOLS FOR MONITORING

KNOWLEDGE OF LEGAL ISSUES AND COMPLIANCE KNOWLEDGE OF LEGAL ISSUES AND COMPLIANCE WITH REGULATIONSWITH REGULATIONS

LONG TERM PROJECTS ARE A WAY OF LIFE

AND ENTREPRENEURIAL SKILLS ARE REQUIREDAND ENTREPRENEURIAL SKILLS ARE REQUIRED

PROMOTE CONSERVATION OF THE NATURAL PATRIMONY

INVESTMENT IN SUSTAINABLE INVESTMENT IN SUSTAINABLE TOURISM PROMOTES DEVELOPMENTTOURISM PROMOTES DEVELOPMENT

EARNINGS HAVE TO BE REINVESTED IN PROTECTED AREAS, AND PROFITS MUST CREATE INCENTIVES FOR PERSONNEL


ADMINISTRATIVEADMINISTRATIVE STRATEGYSTRATEGY

CHANGING FROM A LINEAR BUSINESS APPROACH TO A MULTISECTORIAL ONE

PROTECTED AREAS MUST BE PART OF THE LOCAL OFFER (CLUSTER/P.A.FOCAL POINT)


ADMINISTRATIVE AND FINANCIAL ADMINISTRATIVE AND FINANCIAL STRUCTURE AND MECHANISMSSTRUCTURE AND MECHANISMS

CONCESSIONSCONCESSIONS

CO-MANAGEMENTCO-MANAGEMENT

PERSONAL/PERSONAL/INSTITUTIONAL INSTITUTIONAL ADMINISTRATION ADMINISTRATION MANAGEMENTMANAGEMENTCLEAR MECHANISM ARE ESSENTIAL FOR:

SELECTION

MONITORING

ADMINISTRATIVE MANAGEMENT


INVESTMENTS REQUIREINVESTMENTS REQUIRE

BUSINESS PLAN BUSINESS PLAN (clear parameters can (clear parameters can be established with respect to risks and be established with respect to risks and opportunities, and investments can be opportunities, and investments can be made with greater safety and confidence)made with greater safety and confidence)

STRATEGY FOR MAINTENANCESTRATEGY FOR MAINTENANCE


THE PRIVATE SECTOR IS CRUCIAL, THE PRIVATE SECTOR IS CRUCIAL, PROTECTED AREAS MUST LEARN PROTECTED AREAS MUST LEARN

HOW TO NEGOTIATEHOW TO NEGOTIATE

LACK OF TECHNICAL CRITERIA FOR BUSINESS NEGOTIATION

THE STRATEGY IS “WIN – WIN”

LACK OF CLEAR “GAME RULES” AND REGULATIONS


TOURISM ACTIVITIES IN TOURISM ACTIVITIES IN PROTECTED AREAS ARE MAINLY PROTECTED AREAS ARE MAINLY

BASED ON:BASED ON:

AN EDUCATIONAL COMPONENT

GUIDED RECREATIONAL EXPERIENCES

UP-TO-DATE INTERPRETATION

A COMMITMENT TO CONSERVATION


MAIN COMPONENTS OF MAIN COMPONENTS OF TOURISM IN PROTECTED TOURISM IN PROTECTED

AREASAREAS TRAIL SYSTEM

ECO-FRIENDLY/GREEN INFRASTRUCTURE

EXCELLENT GUIDES

CLEAR COMMUNICATION (BEFORE-DURING AND AFTER VISITS)


BEST PRACTICES

MUST BE TAKEN INTO CONSIDERATION DURING PLANNING, DEVELOPMENT AND OPERATION OF SERVICES

THE PRIVATE SECTOR HAS BEEN MOVING FASTER THAN PROTECTED AREAS


COMMUNITYCOMMUNITY INVOVEMENTINVOVEMENT

MAINLY PROMOTES SMALL AND MEDIUM-SIZED INVESTMENT INICIATIVES

FALSE HOPES FOR NEIGHBORING COMMUNITIES, SHOULD NOT BE CREATED

THE MARKET IS HIGHLY DYNAMIC, AND THE EVOLUTION OF PRODUCTS TAKES PLACE QUICKLY

NATIONAL TOURISM IS A VERY IMPORTANT NICHE


“The natural scenariums are the most important facts to chose Costa Rica as a tourism destination, as well as, the national parks remain as the most attractive activity for tourists that visit Costa Rica, no matter of age or origen”.

(Menlo, 2004)

MUCHAS GRACIASMUCHAS GRACIAS

Turismo & Conservación Consultores S.A

ANA L. BAEZANA L. BAEZTURISMO &

CONSERVACIONCONSULTORES

[email protected]/fax: 506- 487 4483

PO. Box. 1186-1100Costa Rica

MONTEVERDEMONTEVERDE

COSTA RICA, 2006COSTA RICA, 2006

mailto:[email protected]





MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS

Documents

Transcript of MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS