Enhancing.notetextlec Veit

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Chapter 8

Enhancing Relationships

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Communication Principles

Be aware of

your

communication

Appropriately

adapt your

message toothers

Effectively use

and

interpret verbalmessages

Listen and

respond

thoughtfully toothersEffectively use

and

interpret

nonverbal

messages


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Enhancing Relationships

The Importance of Friendship

The Importance of Family

The Importance ofColleagues

Stages of Relationship Development

Managing InterpersonalC

onflict

Chapter 8: Enhancing Relationships


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The Importance of Friendship

Friendship Over the Years

childhood

adolescent

peer relationships are the

most important social

influence on our behavior

adult

elderly and friendships



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Enhancing Friendships

Awareness of Yourself

We Use Communication To Initiate,

Develop, Deepen And Maintain Friendships

Listening And Responding Are Critical

Learn To Adapt



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The Importance of Family

Changing Nature of Family

Enhancing FamilyRelationships

discover who we are in families

earliest lessons about verbal and nonverbalcommunication

family relationships are built upon trust

family relationships involve adaptation



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The Importance ofC

olleagues On the Job Communication

communication skills are highly valued

Enhancing Workplace Relationships

uncertainty reduction

verbal and nonverbal communication skills listening and responding

adaptation is critical to successful coworkerrelationships



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Stages of Interpersonal Relationships

Relational Development Proceeds inDiscernable Stages

IPC is Affected by the Stage of theRelationship

IPC Facilitates Movement Between theVarious Stages



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Elevator Model


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Relational Escalation Pre-Interaction Awareness

Initiation

Exploration

Intensification

Intimacy



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Relational De-Escalation Turmoil or Stagnation

De-Intensification

Individualization

Separation

Post-Interaction



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Mild

DifferenceDisagreement Dispute Campaign Litigation Fight

The Struggle Spectrum

Managing Interpersonal Conflict

IP conflict is a struggle that occurs whentwo people cannot agree on a way to meettheir needs.


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How

Conflict Functions in Relationships


Conflict Is Normal

Constructive Conflict

suggest areas of change

revitalize the relationship

Destructive Conflict

dismantles relationships

lack of flexibility is the hallmark


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ConflictInvolves Power


Interpersonal power means the ability to

influence another in the direction we desire.

Power and Relationships

complementary symmetrical

parallel


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Assertive and Aggressive

Communication

Assertive communication takes the

listeners feelings and rights into account;aggressive communication does not.

To assert yourself is to let yourcommunication partner know that his or her

behavior is infringing on your rights.


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Styles ofManagingC

onflict


Nonconfrontational

placating

distracting

computing

withdrawing

giving in

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Styles of Managing ConflictChapter 8: Enhancing Relationships

Confrontational

control

win/lose philosophy

Cooperative conflict is not a game

conflict is a set of problems to be solved

Nonconfrontational


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Conflict Management Skills


Manage Emotions

Manage Information

Manage Goals

Manage the Problem

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