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Empowering SmartCloud APM - Predictive Insights and Log Analysis

Public | Copyright © 2014 Prolifics

Suresh Wilson

Mike Elleby 3.0

Prolifics

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Agenda

� Speaker Introduction

� Current State of applications and infrastructure

� Application Performance Management

� SmartCloud Log Analysis

� SmartCloud Predictive Insights

� Live demo

2

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Speaker Introduction

3

Suresh WilsonTechnology Manager - Prolifics

Technology Manager focusing on enterprise systems, cloud services,

enterprise integration and performance management; focusing primarily on

IBM WebSphere, Tivoli (CS&I) and Rational product lines.

Mike Elleby 3.0Technical Lead - Tivoli/Netcool , Prolifics

Technical Lead at Prolifics with extensive expertise in the IBM Tivoli/Netcool suite of products. Extensive experience in several industries

and has worked in various capacities from System Administrator,

Technical/Project Lead, Integrator to Solution architect. In addition, Michael

presents on various Tivoli/Netcool topics, having presented at the Pulse

Conference for several years and currently presents on Tivoli/Netcool related topics for the Tivoli User Group organization.

CONNECT WITH US:February 25, 2015

Public | Copyright © 2014 Prolifics 4

5-Years CompoundAnnual Growth Rate

19%

Employees

Worldwide

1,500

Global Presence

United States, United Kingdom, Germany, India

20+Technology

Accelerators

550+Technical

Certifications

Over 10 Technology and Solutions

Awards since 2009 including

Business Agility, Customer

Integration and Digital

Experience, the first ever Beacon

Laureate for Business Agility

Over 160 global customers

are currently Fortune

1000 companies

Best-in-class architects and

specialty experts:

BPM, Integration, Digital

Experience, Security, Testing,

Business Analytics and Enterprise

Content Management

End-to-End Project Expertise

Rate of Repeat Engagements*

91%

Prolifics at a Glance

Years in

Business

35+

Offices

14

Awards

Technology Expertise

Fortune 1000

*based on % revenue Source – December 2013 internal revenue metrics

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Collaborate and learn

5

Let’s keep the session interactive…..

And let’s learn something new…

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Application Performance Management

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Application Performance Management – Why?

� Understand the performance (of applications and systems)

� End-to-end visibility into availability and health

� Identify problems and assist in root cause analysis

� Incorporate automation, remediation and notification

� Reporting and analytics

� Assist in capacity planning and performance optimization

� Provide data to help with decision making

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The current state of applications and infrastructure

� Rapid changes to the way applications are developed, delivered and consumed (aka cloud)

� Customers expect quick turn around (new environments, development, deployments, infrastructure)

� Focus is shifting to KPIs and smarter analytics

� Stronger emphasis on end-user experience

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APM – Supporting the new IT Model

� Analytics with insights to reduce outages by proactively predicting events and detecting patterns

� Isolate problems and accelerate resolution

� Simplify management and administration

� Lower ownership costs

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Changing APM Requirements

Detect anomaly patterns

early

Continuously learn

application behavior

Help isolate problem

components

Quick problem

resolution

Integrate with

knowledge bases and

run-books

Tighter integration with

Service Management

Systems

Improve efficiency

Optimize environment and

reduce costs

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Empowering IBM Application Performance Management

� Current APM based log analysis is limited (think individual LFA agents, WAS log analysis, MQ log analysis etc.)

� Lack of centralized aggregating capability

� Manual situation management is difficult for large and dynamic environments

� Lack of Pattern detection capability

11

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Empowering IBM Application Performance Management

Search:

Quick analysis of scattered logs

Match log files with alerts and metrics

Predict:

Pro-active outage avoidance

Detect unusual patterns before problems occur

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SmartCloud Analytics – Log Analysis

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SmartCloud Analytics – Log Analysis

Log Collection Technology

• Search large collection of log files quickly

Data visualization, reports and dashboards

• Combine with IBM expert advice

Extensible Interface

• Enhance the knowledge base

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SmartCloud Analytics – Log Analysis Capabilities

� IBM APM UI, TEPS and Omnibus Integration – launch in-context

� Brings together runtime metrics, events, log entries and expert advice

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SmartCloud Analytics – Log Collection

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Extend Log Analysis by using Content Packs

Content Packs - Build a solution around analyzing and adding intelligence to logs

Eclipse based plug-in

� Basic Search

� Simple Annotation

� Complex Annotation

� Dashboards

� Expert Advice

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SmartCloud Analytics – Predictive Insights

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SmartCloud Analytics – Predictive Insights

Behavioral learning and predictive analytics

• Provides a holistic viewpoint based on KPIs

Early detection of potential problems

• Helps avoid business disruption

Auto-detects service level impacts

• Eliminate manual situation management

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SmartCloud Analytics – Predictive Insights

� The solution helps to prevent outages by deploying predictive capabilities

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SmartCloud Analytics – Predictive Insights – Why?

� A great solution if the workload changes constantly

� Manual threshold/situation management is not a feasible solution

� Anomaly detection through behavioral learning

� Can leverage existing APM data

� Embeds InfoSphere Streams; a streaming analytic engine

21

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Predictive Insights Architecture

22

UI Server

AnalyticEngine

AnalyticEngine

APM DataNon-APM

Data

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SmartCloud Analytics – Predictive Insights

� Anomaly events are sent to Omnibus

� Further integrate with Impact, TBSM for Service Management

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A word about IBM Netcool Operations Insight

24

� A simpler integrated solution for Operations management

� Powered by Netcool/OMNIbus for event management

� Real-time Analytics

� Historical Analytics

Combined Offering

Omnibus

Jazz for SM

Log Analysis

Predictive

Impact

Network Manager IPE

Configuration Manager

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IBM Service Engage (SaaS) Offerings

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IBM Service Engage Solutions

26

SaaS based APM solutions

Quick roll-out

Integrated and collaborative offering (APM, ITSM, Automation, Control

Desk, Operations, Log Analytics, Predictive Analytics etc.)

Cloud friendly by nature

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IBM Monitoring Offerings for cloud

Hybrid APM – Collaborative Operations

*IBM already announced the intent to release this offering - link

27

Upcoming Offering*

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DEMO

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Demo Overview

29

APM UI + Log Analysis

Log Analysis Capabilities

Predictive Insights Capabilities

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Learn More… Prolifics at InterConnect

30

Monday How Broadcast Music, Inc. Devised

and Enabled Enterprise Architecture

from Corporate Strategy

12:15 PM - 1:15 PM

Integrating Salesforce.com and Oracle

ERP Using IBM WebSphere Cast Iron

2:00 PM - 3:00 PM

Recommended Design Considerations

for Enterprise Monitoring using

SCAPM and Netcool OMNIbus

5:00 PM - 6:00 PM

Tuesday Smarter Integration Using the IBM

SOA Foundation Stack: Best Practices

and Lessons Learned

8:00 AM - 9:00 AM

Best Practices for Monitoring Your

Cloud Environment and Applications

9:30 AM - 10:30 AM

Applicability of IBM SOA Approach In

Manual Processes Automation

11:30 AM-11:50 AM

Leveraging Governance in the IBM

WebSphere Service Registry and

Repository for IIB and DataPower

12:30 PM - 1:30 PM

Broadcast Music Inc. Release Rockstars:

Program-Wide DevOps Success with

UrbanCode Deploy

3:30 PM - 4:30 PM

Empowering SmartCloud APM -

Predictive Insights and Analysis: A Use

Case Scenario

5:30 PM - 6:30 PM

Wednesday Architecting and Tuning IIB/eXtreme

Scale for Maximum Performance and

Reliability, Featuring TBC

8:00 AM - 9:00 AM

MasterCard's Modeling and

Governance of Decisions and Processes

for Improved Fraud

11:00 AM - 12:00 PM

How BMI is Revolutionizing the Music

Business Using IBM’s BPM and

Integration Technology

2:00 PM - 3:00 PM

Integrating IBM Pure Application

Systems and IBM Urbancode Deploy:

A GE Capital Case Study

2 :00 PM – 3:00 PM

Thursday Aetna’s Vision for a Healthier World:

Smarter Architecture and a Scalable

Integration Bus

9:00 AM - 10:00 AM

Meet the Expert - Delivering Enterprise

Applications: Faster. Cheaper. Better

Thursday 12:00 PM – 12:50 PM

Using the Power of IBM Tivoli Common

Reporting to Make Smart Decisions:

The Untold Story

2:30 PM - 3:30 PM

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Let’s Continue the

Conversation….

Suresh Wilson

swilson@prolifics.com

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