Emotional Intelligence

Thanks to

What’s EQ?

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• The ability to recognize and regulate emotions in ourselves & others through 4 elements:1. Self Awareness2. Self-Management3. Social Awareness4. Relationship Management

What’s EQ

www.inc.com/raman-chadha/emotional-intelligence-critical-for-leaders-to-make-impact.html

http://www.forbes.com/sites/avidlarizadeh/2013/07/08/forget-business-school-why-an-emotional-education-is-indispensible/

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• Information to gain self-awareness.• A person’s ability to:

– Perceive emotions in the self & others.– Understand the meaning of these emotions.– Regulate one’s emotions.

• Strong correlation between a high level of EQ and career success.

What’s EQ?

http://www.6seconds.org/2010/01/27/the-six-seconds-eq-model/

Why EQ Matters

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• Your performance at work.• Your physical health.• Your mental health.• Your relationships.

Why EQ Matters

www.helpguide.org/articles/emotional-health/emotional-intelligence-eq.htm

Emotion Regulation

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• Identify and modify emotions you feel.• Surface Acting: putting on a face.• Venting: open displays of emotion.• People in good moods make better

decisions, are more creative, and help in motivation.

• Emotional states affect employee levels of customer service.

• Increasing use of “happiness” coaches in organizations.

Emotion Regulation

How to “Do” EQ

Getting Good At It• Pay attention to others.• Acknowledge emotions not as good or bad,

right or wrong but as a source of information

• Watch for sudden changes in people’s behaviors.

• Listen! God gave us 2 ears but only 1 mouth for a reason.

• You have to care about others.• Treat your employees like clients and clients

like employees.• See the signs…BODY LANGUAGE.

Self-Introspection

Body Language

Non-Verbal Communi-Cations Matter

Nonverbal communication is …the process of communication through sending and receiving wordless (mostly visual) messages between people. Messages can be communicated through gestures and touch, by body

language or posture, by facial expression and eye contact. Nonverbal messages could also be communicated through material exponential; meaning, objects or artifacts(such as

clothing, hairstyles or architecture). Speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume, and speaking style, as well prosodic features such as rhythm, intonation, and

stress.

http://en.wikipedia.org/wiki/Nonverbal_communication

http://www.entrepreneur.com/article/201202

Non-Verbal Cues• Mirroring technique.• Lean in to express interest.• Avoid eye-rolling, turning your back,

yawning, talking over others.• Arm-crossing.

Reading Emotions From Faces

CEO % PositiveBill Gates 73%Warren Buffet 69%Phil Knight 67%Jeff Bezos 51%Michael Dell 47%Donald Trump 16%Larry Ellison 0%Dan Hill CEO Facial Expressions Research

Personality

What is Personality?

DISCUSSION

“The dynamic organization within the

individual of those psychophysical systems

that determine his unique adjustments to

his environment.”Gordon Alport

Assessing Personalities

Myers-Briggs Assessment

http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/

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• Extraverted (E) vs. Introverted (I) E are outgoing, sociable I quiet & shy.

• Sensing (S) vs. Intuitive (N) S are practical, prefer order N look at big picture.

• Thinking (T) vs. Feeling (F) T use logic F rely on personal values and emotions.

• Judging (J) vs. Perceiving (P) J value control and prefer order, P flexible and spontaneous.

• INTJ visionaries with original minds and great drive.

MBTI 16 Personality Types

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• Extraversion: How comfortable we are with relationships.

• Agreeableness: How warm and trusting are you?

• Conscientiousness: Responsible, dependable, organized and persistent.

• Emotional stability: Ability to withstand stress.

• Openness to experience: Range of interests and fascination with novelty.

“Big 5” Personality Model

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• Extraverts tend to be happier in their jobs…and their lives and perform better with lots of personal interaction.

• People more open to experiences are more creative in science and art.

• Agreeable people are only slightly happier than disagreeable people but do better in jobs requiring interpersonal skills and are more rule-abiding.

The Big 5 Traits

Keirsey Assessment

http://www.keirsey.com/

Birkman Method

http://www.birkman.com/services/the-birkman-method/

DISC Profile

https://www.discprofile.com/what-is-disc/overview/

https://www.discinsights.com/whatisdisc#.VBWumPldWAY

Is Your Personality Determined by

Heredity or Environment?

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• Pragmatic: maintaining emotional distance and subscribe to: “The end justifies the means.”

• Seeking power.• Manipulating and winning MORE; be

persuasive.• Acting aggressively.• More likely to engage in

counterproductive work behavior.

Machiavellianism

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• Self-centered.• High sense of self-worth.• A grandiose sense of self-importance.• Requires excessive admiration.• More charismatic.• Sense of entitlement.• Love me!

Narcissism

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• A lack of concern for others.• Lack of guilt/remorse when actions

cause harm.• Inconclusive research about

psychopathy and impact on job performance.

• Use of threats and manipulation.

Psychopathy

Some Definitions

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• Affect: Broad range of feelings that people experience. Can be experienced as emotions or moods.

• Emotions: Intense feelings directed at someone or something.

• Moods: Less intense than emotions, often arise without a specific event acting as a trigger.

• The Structure of Mood: Positive vs. Negative Affect.

What’s an “AFFECT”

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• Discrete• Moods• Dispositions

3 Types of Emotion

http://knowledge.wharton.upenn.edu/article/managing-emotions-in-the-workplace-do-positive-and-negative-attitudes-drive-performance/

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• Do emotions make us irrational? Research says showing emotions makes us MORE rational.

• Do emotions make us ethical?• Our beliefs are formed by the groups

(social & professional) we belong to.

The Function of Emotions

Our Needs

DISCUSSION

What does Matheny have to offer you, and vice versa?

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• A sense of “belonging.”• A collective EQ.• Shared values and beliefs.• Sense of accomplishment.• A livelihood.• Career mobility (perhaps.)

Matheny Provides

Emotional Labor

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• Employee expression of organizationally desired emotions during interpersonal transactions at work.

• Emotional dissonance: “Faking it.” Having to show one emotion, but feeling another.

• Match your personality and values to Matheny’s informal culture.

Emotional Labor

Assessment Tools• Small Business Administration website:

www.sba.gov/starting_business/startup/areyouready.html

• Change Style Indicator by Discovery Learning shows you how receptive you are to change.

• Personality type/career assessment tests: Myers Briggs Type Indicator (MBTI) MAPP Career Test – www.assessment.com The 16 personality types -

www.personalitypage.com/high-level.html Keirsey Assessment Birkman Method DISC tool (Sales professionals)

1. Go to: Human Metrics: www.humanmetrics.com/cgi-win/JTypes1.htm2. Click on “Do it” and take MBTI assessment (72 questions).3. When complete, click on “Score it.