EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE AND TEAM BUILDINGAND TEAM BUILDING

WORKSHOPPresenter: Dr. Maynard Brusman

Learning ObjectivesLearning Objectives

l Discuss a workable definition of Emotional Intelligence in leadership and teambuilding.

l Understand the five domains of Emotional Intelligence.

l Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.

l Develop an EQ Action Plan resulting in improved team performance.

Emotional Intelligence is the is the ability to…ability to…

l recognize our own feelings and those of others, motivate ourselves, and manage emotions well in ourselves and in our interpersonal relationships.

RESEARCHRESEARCHl Up to 90% of the difference between

outstanding and average leaders is linked to emotional intelligence. EQ is twice as important as IQ and technical expertise combined, and is four times as important in overall success.

l Research by the Center for Creative Leadership found the primary cause of derailment in executives involves deficits in emotional competence.1. Change 2. Teamwork 3. Interpersonal Relations

WHY DEVELOP WHY DEVELOP EMOTIONAL INTELIGENCE?EMOTIONAL INTELIGENCE?

l More than 50% of employees lack the motivation to keep learning and improving.

l Four in 10 people cannot work cooperatively.l 70% of all change initiatives fail because of

people issues – inability to lead, lack of teamwork, unwillingness to take initiative, and inability to deal with change.

Hay Group

EQ vs. IQEQ vs. IQEQ key to success in the EQ key to success in the

business worldbusiness world

l EQ is the ability to bring people together and motivate them.

l EQ is the trust to build productive relationships.

l EQ is the resilience to perform under pressure.l EQ is the courage to make decisions.l EQ is the strength to persevere through

adversity.

EQ vs. IQEQ vs. IQ

l EQ is the vision to create the future.l EQ is a skill. Skills can be learned.l Employees in an emotionally intelligent

company empowered to contribute fully.l Emotionally intelligent organization

creates innovative products & services, and exceptional customer loyalty.

Five Competencies of Five Competencies of Emotional Intelligence at WorkEmotional Intelligence at Workl Self-Awareness-Ability to recognize and

understand your moods, emotions, and drives, as well as their effect on others.

l Self-Regulation-Ability to control impulses and moods.

lMotivation-Passion to pursue goals with energy.l Empathy-Awareness of others’ feelings. l Social Skill-Proficiency in managing

relationships.

SECOND THAT EMOTIONSECOND THAT EMOTION

l Relationships determine who owns the future.

l Successful organizations hire based on EQ competencies.

The Peter Principle and EQThe Peter Principle and EQ

l People are frequently promoted to their level of incompetence.

l Individuals are often promoted because of their technical expertise, when the needed skills are managing people.

l The technical expert can become a poor boss.

EQ GREMLINSEQ GREMLINS

l Fearl Avoid Conflict and Challengel Negative Internal Dialoguel Unrealistic Expectationsl Blaming Others

EMOTIONAL AWARENESSEMOTIONAL AWARENESS

l Recognize which emotions you are feeling.

l Become aware of the connection between your feelings, thoughts and actions.

l Recognize how feelings affect performance.

l Guided by values.

HOW EMOTIONALLY HOW EMOTIONALLY INTELLIGENT ARE YOU?INTELLIGENT ARE YOU?

Quiz

EMPATHYEMPATHY

l Starts with self-awareness.l The ability to see things from the other’s

point of view.l You can recall some of the same feelings.l Sharing and identifying with emotional

states.

EMPATHYEMPATHY

l According to Goleman, empathy represents the foundation skill for all the social competencies important for work.

1. Understanding others2. Service orientation3. Developing others4. Leveraging diversity5. Political awareness

EMPATHY QUESTIONSEMPATHY QUESTIONS1. “Can you say more about that?”2. “Really? That’s interesting. Can you be more

specific?”3. “I wasn’t aware of that. Tell me more.”4. “I’m curious about that…let’s discuss this in

more depth.”5. “Let me see if I understand you correctly…

here is what I heard you say…”6. “How do you feel about that? What are some

of your concerns?”

SELFSELF--ASSESSMENTASSESSMENT

l Aware of strengths and weaknessl Reflective, learn from experiencel Open to feedbackl Seek continuous learning and self-

development

KNOW YOURSELF KNOW YOURSELF EXERCISEEXERCISE

lWhat is a current challenge that leads to emotional tensions?

lWhat feelings does that situation trigger?lWhat thoughts trigger those feelings?lWhat are some new ways to build

relationship in this situation?lWhat positive outcome can be generated?

THE 11 COMMANDMENTS FOR THE 11 COMMANDMENTS FOR AN AN

ENTHUSIASTIC TEAMENTHUSIASTIC TEAM1. Help each other be right…not wrong.2. Look for ways to make new ideas work…

not for reason’s they won’t.3. If in doubt…check it out! Don’t make negative

assumptions about each other.4. Help each other win and take pride in each other’s

victories.5. Speak positively about each other and your

organization at every opportunity.6. Maintain a positive mental attitude no matter

what the circumstances.

THE 11 COMMANDMENTS FOR THE 11 COMMANDMENTS FOR AN AN

ENTHUSIASTIC TEAMENTHUSIASTIC TEAM7. Act with initiative and courage as if it all

depends on you.8. Do everything with enthusiasm… it’s

contagious.9. Whatever you want…give it away.10. Don’t lose faith…never give up.11. Have fun! Ian Percy 1991

ACTION PLAN:ACTION PLAN:

l Identify 3 strengthsl Identify 3 growth areasl Develop a plan to improve specific skilllMove action forward with a coach

UNLEASHING OUR UNLEASHING OUR POTENTIALPOTENTIAL

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness,

that frightens us.”Nelson Mandela

Dr. Maynard Dr. Maynard BrusmanBrusmanConsulting Psychologist & Executive CoachConsulting Psychologist & Executive Coach

Working Resources P .O. Box 471525 San Francisco, California

94147 Tel: 415-546-1252E-mail: mbrusman@workingresources.comWeb Site: http://www.workingresources.comSubscribe to Working Resources Newsletter:http://www.workingresources.comVisit Maynard's Blog:http://www.workingresourcesblog.com