Emotional Intelligence - St. Charles - June 3, 2015

Wednesday – June 3, 2015

6 CITYPLACE DR, SUITE 900│ ST. LOUIS, MISSOURI 63141│ 314.983.1200 1520 S. FIFTH ST., SUITE 309 │ ST. CHARLES, MISSOURI 63303 │ 636.255.3000

2220 S. STATE ROUTE 157, STE. 300 │ GLEN CARBON, ILLINOIS 62034 │ 618.654.3100

Ron [email protected]

Public Sector Risk Briefing

What Does It Take To Be A Leader in The

Public Sector

mailto:[email protected]

• Introductions

• Challenges in Public Sector Leadership

• What is Emotional Intelligence

• Why is Emotional Intelligence

Important

• How to Improve Emotional Intelligence

© 2015 All Rights Reserved Brown Smith Wallace LLC

Public Sector Leadership Discussion

• Name

• Organization

• Title

• What do you hope to learn today?


Introductions


Challenges in Public Sector Leadership

Lets focus on employees:• 43% don’t feel valued.

• 49% believe there is no opportunity for

development.

• 53% do not feel strongly engaged in their job.

• 54% believe work is not properly distributed.

• 60% believe there is not adequate staffing.

• 63% believe there is no opportunity for

advancement.

• 71% believe there are communication challenges.

Source: “2014 State and Local Government Employee Engagement” produced by the International Public Management Association for Human Resources


Challenges in Public Sector Leadership

In order to meet these challenges, we

need to become better leaders through

the understanding and application of a

concept called

EMOTIONAL

INTELLIGENCE


What Is Emotional Intelligence

• Ability to: Recognize, understand and manage our

own emotions.

Recognize, understand and influence the

emotions of others.

• People Smarts


What Is Emotional Intelligence

•Empathy•Organizational awareness•Service orientation

•Developing others• Inspirational leadership• Influence•Communication•Change catalyst•Conflict management•Building bonds•Teamwork and collaboration

•Emotional self-control•Trustworthiness•Consciousness•Adaptability•Optimism• Initiative

•Emotional self awareness•Accurate self-assessment•Self confidence

Self Awareness

Self Manageme

nt

Social AwarenessSocial Skills


Why Is Emotional Intelligence Important

• Critical factor that sets great leaders

apart from the rest of the pack. Direct impact on professional and

personal success.

Strongest predictor of performance.

90% of top performers have high EI.

High EI = Higher earnings (29% more per

year).



More important to leadership success

than IQ.



• Have you met a highly intelligent individual who does not command respect or work well with the team?

• Have you met a manger who is not “technically gifted”, but is respected?



HIGH IQ High EI• Critical• Condescending• Inhibited• Insensitive• Emotionally bland

• Poised• Outgoing• Committed to

people and causes

• Sympathetic and caring

• Comfortable with themselves


How To Improve Emotional Intelligence

• Self Awareness

Pay attention to your physical reactions, inner feelings and behavior during stress.

Ask for constructive feedback about your actions and behaviors.

Identify strengths and opportunities for improvement.

Act decisively.



• Self Management Identify things that trigger you to lose self control and develop a strategy to maintain

self control.

Build trustworthiness by being true to your beliefs.

Ensure devotion to deadlines, policies and standards.

Adapt by making necessary changes when strategies are not working.

Change thoughts from negative to positive.

Take initiative to capitalize on opportunities and take actions to prevent problems.



• Social Awareness

Pay attention to critical interactions with others to identify moods and nonverbal cues.

Understand organizational influences, policies and activities.

Obtain perspectives of others.

Improve the level of service you provide to others.



• Social Skills Take time to talk to others about their aspirations.

Focus on inspirational leadership by spending time with the team to create a vision and commitment to move forward.

Engage through communication.

Be the change catalyst.

Bring disagreement into the open before it turns into conflict.

Build bonds with the team to strengthen relationships.

Be a part of the team and work to collaborate.


Questions/Answers

Emotional Intelligence - St. Charles - June 3, 2015

Documents

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