Elektroniska resurser: utmaning för dagens bibliotek

Elektroniska resurser: utmaning för dagens bibliotek

Minna Koivumäki 19.3.2010

Greetings from London/ASA Conference 2010

ASA=Association of Subscription Agents and Intermediaries

Scientific publishers and libraries attend the conference: • 2009 was the year of pessimism and uncertainty• Worldwide recession affected most the library world in the US

where private universities had funds linked to stock market• The world’s libraries in common are struckling with increased

budgets• Also many publishers have been trying to keep the yearly

price increase at a lower level – ofcource – they also want and need to sell their stuff


• Association of Research Libraries ARL, a nonprofit membership organization of 124 main research libraries in North America (USA + Canada)

• Recession: budget cuts 2010 in for example in Harvard and Yale libraries are about 30%, back to 2007 stage, budget cuts also in the middle of the year

• This causes severe problems in the libraries, must find many clever solutions to cope with the situation

• Tendence from print to online • The situation in Europe is not as bad• “Try harder to get it right” but don’t cut on services – service

is most important and customers react immediately if service level is decreased, hard or almost impossible to get the service level back afterwards

ALPSP survey 2009

ALPSP = The Association of Learned and Professional Society Publishers• Some figures from their survey

Are Librarians still happy with the Big Deal?

Looking ahead –the next 3 years

What is driving you to reduce Big Deal expenditure?


• Shift happends already from big deals to better/new deals• Ideal for smaller libraries – yes, but also for big ones - more

accurate e-access, better value for money• Is price&cost the sole measurement? The content itself must

have value! • Core titles subsidise titles of low academic value• Small publishers are not in the big deals – lots of relevant high

ranked material is missing• Inflexibility of big deals = inhibit library’s ability to develop

collections to meet users’ changing needs - most important is that the library’s customers can access the material they need

• The “thing” should be: Pay for what you really use – but how?


• Libraries are not happy with the deals if the length and the content of the deal bound them too much - libraries don't have 'annual' opt out clause - multi-year contracts are not so valued any more

• Is it possible to negotiate better terms?• Large scale cancellations will happend• Libraries cannot get additional funding this financial year so

they will have to monitor carefully…


• Do libraries have to cut their book budgets even more? In the future’s e-library it will be like this: Content = journal article or book chapter, who cares! (Now 47,8% of monographs are not used, 3,71% are circulated)

• Now e-journals are taking money out of the books• We should see the future and create get new ideas and deals,

LM informasjonstjänester has started negotiations with publishers – we all need new aspects, new views

• Library managers are keen to adopt new forms of working more suited to the digital age

• Library managers also recognize a need to go beyond measuring activity to demonstrating value


• Librarians have some ideas how the big deals could be better and also what the future library’s new and better deals could be like

• Not for its own sake ... but because the effective dissemination of research should matter to us all

• What is really important becomes clearer• Anyhow buying power of different and maybe also new smaller

consortia must be always considered• There remains a demand for services in the library’s world• Libraries and subscription agents/intermediaries working

together is a way to a successful future - we can also show the new world to the publishers


• Library is a research institute’s laboratory where the research is done, how good can it be? How will it be funded? How good IS that lab, what matters?

• Library managers and staff could see the current difficulties as being an opportunity to rethink what ‘library’ means in the twenty-first century, (through benchmarking and performance indicators), and think more about the positive impacts of student learning, research performance and other key aspects of the organization

• Is our research up here needed any more? If no substantial funding, will the research move to China and India? They are really growing fast and are the world’s 2nd biggest research community. (Mexico, Argentina and Brasilia also rising.)

• Moving strongly to e-only, medical resources are most read in e-format


• What can a library/consortium learn from their own usage statistics and the big deal usage statistics? This is becoming more and more important. To be able to compare the different figures in the right way in your own library.

• Does your library use usage statistics on the yearly basis?• Do you have simple means for that? It’s almost impossible to

cope with without the statistics and to means to use them


• Some more key findings in Europe:• No major changes in Europe to big deal expenditure for 2010• 2010 still high renewal rate (96% for big deals, but

cancellations or downgrades beginning to increase –possibly indicating market for big deals has now matured

• Still many positive endorsements of big deals: “We are true believers in them”

• But also critical comments begin to rice too: “Absolutely hate the constraints they come with”


• Libraries shouldn’t make cuts of valued high impact content and staff and shouldn’t cut off service at all (already second opinion on this!). It is hard or even impossible to rebuild the service again afterwards in every aspect. Libraries should now try harder to get “it” right and learn to use all the means that are available.

• Likely to have to cut back, and this will be done looking at usage primarily.

• Will depend entirely on the institution’s decisions about our recurrent budget. Cancellation of big deals could be a possibility!

• 2010 and 2011 will be tough and the combination of online initiatives, pricing and the effects of the global recession probably means that 2012 and beyond will be different for all of us. – But different doesn’t mean worse. It’s up to us.

One more study

• December 21, 2009—London, UK—CIBER research group at University College London

• Global library survey that concerns challenges, trends, and best practices during tough economic times

• The survey was completed by 835 institutions around the world. Anyone may receive a complimentary copy of the final report by registering at http://www.ebrary.com/corp/inforequest/survey2009.jsp.

http://www.ebrary.com/corp/inforequest/survey2009.jsp

What will happend? Be prepared to expect the unexpected...

"There will never be a mass market for motor cars —about 1,000 in

Europe —because that is the limit on the

number of chauffeurs

available!" —Gottlieb Daimler, inventor of the

gasoline-powered automobile, 1889

Part II

e-knowledge’s short history

• In the 1990’s first the cd-roms (off-line)• From 1998 on e-journals (on-line –knowledge) started for good

and the publishers’ really started to push it to the market• Universities are the pioneers of buing and their students are

the pioneers of using the e-knowledge• The former university students take the habit of using the e-

resources to the world and by that the need and the usage of e-resources rice

e-knowledge’s short history

• The nordic countries have been among the pioneers• The library staff and decission makers and the subscription

agencies have been there for the change • Broad e-resource buying in different types of libraries started

in Finland rapidly 2005 -> • The publishers don’t have any common normes or standards

of how to offer and price the e-resources – that’s a problem

What has happened in the library world after the year 20??• The library funding has been under very strick consideration • So how can we motivate our library’s buyings and the bugdet?• How can we measure the value of our bought material in our

costomers’ point of view?• Usage statistics and overlappin analysis are the best tools to

analyse the money spend and the value of that amount of money has given – although the smaller groups have their own material which you have to consider a lot

• Sometimes more expensive resources for smaller groups of users are more important than lots of ”just about ok” material for larger groups – value counts!

• You must always be able to give the accurate reason of buying to the money holders

LM informasjontjenesters solution is ERC

• The direction is clear – electronic publications will be more and more strong and an every day thing in different libraries in many ways

• LM informasionstjänester has been able to grow and has been able to take care of the needs of different libraries since the beginning of e-recources came into life – we have our ERC team = Electronic Resources Consulting –team and service

• Our ERC concentrates with its long deep knowledge of the knowing of e-resources, its’ management and management tools

• Our ERC is here to serve all and everyone

Case study: from print to online / 2 sites

Negotiation stage:

• Contact with the client• The client’s need of to change from print to online• Gathering and mapping the client’s material• Negotiations, meetings• Gathering of the FTE, R&D, number of beds (hospitals) etc• The decission of the license type (local 1 SITE/national/global –

IP-addresses)• The deal to start working with the material


Different customers

• Number of SITEs (national/globaalit sites), 1 site: for example all buildings must be within 5 miles

• FTE-count (Full Time Equivalent, different ways of counting, depends on the publisher)

• R&D (Research & Development)• Beds – number of beds in a hospital• The US Carnegie categories (TIERs)• Only a couple of publishers sell e-material without counting

the sites (they count simultanious users, sim users)


Product formats and authentication

• Print incl Online: online comes automatically with the print/vat 0%, some different models (archive years)

• Print + Online: online costs extra (broarder archives, better search options) / vat 0%

• Online Only (archives, better search options) / vat 25%• Besides the scientific publications also professional journals,

newspapers and magazines, which have onlines for just one specified user/a certain amount of specified users, username and password

• E-books (ready collections or ”pick and choose”)• Databases


Product formats and authentication

• IP-trecognition (clear) (can also include restrictions of simultaneous users)

• Restricted IP-recognition (for example only 3 specified computer based IP-addresses, not easy for anyone)

• Username and password (a bit hard to use)

• Remote use (Shibboleth etc)


• Getting familiar with the customer’s subscribed material, mapping it, organizing it publisher by publisher in order to get if for 2 sites

• License and price negotiations with publishers and content providers

• Negotiations take from weeks to months• All gathered information (usage restrictions, licences etc) and

the prices are given to the client for evaluation • More negotiations with the publishers• The final material given to the client for the final decission

making • Orders to LM informasjonstjenester -> the buying process

starts, orders to the publishers, paying process…)• This whole round takes months


• The decission of the way how the e-resources will be administrated and used in the library

• How to offer the material to the end users• The need to get a portal or does a relevant one already

exist• ERAMS = Electronic Resource Administration and

Management System• Usage statistics and overlapping analysis, linking and

resource management• How to get the extra funding needed• Probable trials uses

• The decission


Monitoring, updates, maintenance

• Updating the information about the purshased material and changes in it

• Consortias, new consortias, own consortias• Additional materials and new negotiations• Possible claims • Renewal orders

Case Study: Serials Solutions 360

The buying of administration and end user tools and devides, their implementation and upgrading always goes on side to side with the purchasing of the e-materials

• Possible trial uses• The ordering of the products (360 Core, 360 Link, 360…)• Setting up the services, implementation• Linking of electronic material• Activation of electronic material• Customizing the end user portal to look right• Teaching the library staff and the end users• Help desk services to both the admin personal and the end

users• Informing about new products and product updates

Electronic Resources Consulting (ERC)

• Our ERC service helps the library staff to concentrate to their essential issues and takes care of all e-material routines

• The ERC service is used by different kind of libraries and information services

• The service is always customizes to meet each and every client’s own needs in different phaces of the buying and use

• Our ERC takes care of the customer’s all electronic materials and needs

• Our ERC has direct connection to both the library and the publishers• We have and active role in international cooperation and we attend

the most important conferences and congresses

i.e. agent can help

• With purchasing• With evaluations • With e-registrations and activations• With ERAMS (electronic resource administration and

management systems)

• How much would the libraries be willing to pay to get all the information now gathered in different places to be input by agent to the library’s ERAMS

• Remember ROI (revenue on investment)• Libraries must concentrate on the essential

This is how it goes around…

Researcher produces new information

Publisher /content producer publishes

the information

Library/ information

service buys the

information

LM ERC: negotiations,

linking, activations, invoicing, claiming…

Researcher receive the new information

Electronic book/

journal shelf (portal)

Part III

Some important issues to think by yourselves

• What will the future library be like? • What will be done in a library? (Staff/library customers)?• What kind of a library do we have now?• Why are we here for? For whom are we here for? • What was our library like 10 and 5 years ago? • What has happened since? • Good things/bad things? • What would I like our library to be in 2-5-10 years from now?• Which things do I consider as important? • What shouldn’t be changed in a library -> what are the basic

elements of the library?• Which things could be changed?


• My library’s strenghts and weekneeses now and in 5 years?• What are my own resources?• Which new and/or additional services besides the library’s

”basic” services would be interesting on your mind?• Could and should the library lean skies, skates, paddington

rackets, petanques, Pictionaries, Trivial pursuits, Monopols on a daily basis? Just for a bunch of friends coming to the library? Should your library have a nice safe yard where people could play and read?

• Should a library have kerhotiloja? Fairy tail hours? Dog parks? • Would it be possible to wash the laundrey while wisiting the

library?• Should there be a sauna in a library?


• What is needed from me/my community to create a new library?

• Is there going to be many ”no, I don’t like that” answers or are people going to be exited?

• How can the today’s library be the new library without the main basic lines and the core beeing changed, without the main idea of a library to be changed?

• What is a journal and a book now and what will they be in the future?

• What will our library’s content be and how will it be served to the customers now and in the future?

• Does our library have electronig reading devices for loan? What other kind of devices to read journals and books there really will be?

Generations X, Y ja Google

• Generations X (borne after 1973), Y (borne before 1973) and Google generation (borne after 1993) have very different views and they seek and find information in different ways

• The Google is not the most realiable source of information – what is my library’s liability to teach people to search and find correct fine information critically? How can the users be taught to the best possible searches?

• How much reliable information sources must a library buy to be able to answer to this challenge?

• Users need better information literacy skills (starting at primary school?)

Age-related differences in information-seeking

Generation X born after

1973

Generation Y born

before 1973

Google generation born after

1993


• Am I affraid of e-knowledge and different e-sources? Is that whole e-world still a bit confusing? How can I cope, can I, do I understand?

• Who is taking care of the techniques? • Am I the one who’ll guide our library’s customers?• What schoolning could be arranged to me and to our

customers? • What is my own dream of the future library? • Have we done any customer queries in our library? What

should we ask, what are the right questions?• Do the decission makers understand? Can I help them to

understand? What is needed from them?• Whos taking our side and who is taking care of me/us?

God Save the Library!

• The library’s very important role in the society will always remain although the library beeing might and will change a little

• Library now and in the future is a holy place which has it’s own peace and quiet – also if it offers remote access to its’ e-resources

• Libraries should newer be offered only to the market forces• The world cannot survive without libraries

Kiitos!Kysymyksiä?

Minna KoivumäkiLM informasjonstjenester

[email protected] +358-9-5424 6654

mailto:[email protected]

Tack!Frågor?

Minna KoivumäkiLM informasjonstjenester

[email protected] +358-9-5424 6654

mailto:[email protected]

Om någon vill veta… mitt efternamn Koivumäki = Björkbacka

Och… OM nån nu absolut vill veta, så har jag 2 basset hounds hemma .

Och dom vet ju alltid vad dom är ute efter

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Tel. +358 (0) 44

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Elektroniska resurser: utmaning för dagens bibliotek

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