Simon Bright Chief Operating Officer Intergen 10 August 2011

Welcome & Keynote

Welcome and Keynote

245 attendees from New Zealand & Australia

17 sessions across 3 streams

3 Client presentations

Sam Hazeldine - MedRecruit

Aaron Overington – Spectrum Care

Grant Wilson & Neville Richardson - Sealord

35 Intergen people and 10 Microsoft people here to work with you throughout the day

Dynamics Day ‘11 sets new records

Welcome and Keynote

Connect with each other, our team and Microsoft.

Discover new ways to use Dynamics and discover how

Dynamics forms an integral part of the Microsoft technology

set - the Dynamics solutions no longer sit in isolation

Extend your thinking and your solutions; get more out of

your Dynamics investment

Theme

Welcome and Keynote

All combined stream sessions are in the Ball Room (this room)

The 4pm session: Using XRM to Extend CRM - will be in the Ball Room

The day in summary

Stream 1 Dynamics CRM

• Ball Room (this room)

Stream 2 Dynamics NAV

• Tasman 1

Stream 3 Dynamics AX

• Tasman 2

Welcome and Keynote

See the Dynamics solutions in action

Drill down into specific features and capabilities

Get your questions answered by Intergen’s on-site experts

Talk through specific use cases or ideas you may have

Experts Lounge is available after the Keynote and through to the last session at 5.20pm

Introducing: Experts Lounge

Welcome and Keynote

Two industry briefings being run from 4.00pm-4.40pm:

Executive Retail Briefing

Led by Rajeepan Raguneethan, discussing Microsoft’s retail strategy (Stream 2 Room)

Manufacturing and Distribution Roundtable Discussion

Intergen’s experts will lead an interactive discussion (Stream 3 Room)

Industry Briefings

Rajeepan Raguneethan

Industry Director

(Retail)

Microsoft

Welcome and Keynote

Use your Intergen cards to

purchase merchandise from

The Yellow Shop

Every card can buy something

Selected cards are loaded with

“megadollars” – purchase a

Windows Phone 7, Xbox Kinect

bundle or an accommodation

package

The Yellow Shop is located

near the reception area and is

‘open’ throughout the event

Introducing: The Yellow Shop

Welcome and Keynote

Wayne Forgesson – Director, Marketing & Alliances

Chris Auld – Chief Technology Officer, Director

Bruce Smith – General Manager, Sales

Murray Newman – Chief Financial Officer

Michael Murphy – Northern Regional Manager

Emma Barrett – Central Regional Manager

Tim Mole – Southern Regional Manager

Cheryl Adams – Dunedin General Manager

Intergen Leadership at Dynamics Day ‘11

Welcome and Keynote

Dynamics Leadership

James Page – Practice Principal

Nick Johnson – Dynamics Practice Lead, Northern

Kirsten Bockett Smith – Dynamics Practice Lead, Central

Jolann van Dyk – Dynamics Practice Lead, Southern

Craig Keenan – Dynamics Practice Lead, Australia

Jaana Krause – Services Lead, Application Support

Steven Foster [Fozzy] – Product Manager, CRM

Derek Lamb – Solution Specialist, ERP

Intergen Leadership at Dynamics Day ‘11

Welcome and Keynote

Stay for the networking

function at the end of the day

Hear from Bernard Hickey,

well known business

commentator

Share knowledge with other

attendees and catch up with

speakers

Networking Event

Bernard Hickey

Business Commentator

Simon Bright Chief Operating Officer Intergen 10 August 2011

Intergen Update

Welcome and Keynote

Welcome and Keynote

A snapshot: August 2011

300 Staff

7 locations: Auckland, Wellington, Christchurch, Dunedin, Sydney, Perth and Redmond

End to end services: strategy, consulting, development, implementation, cloud computing, hosting and application support

A [continued] single focus: to help you achieve your potential through technology

Welcome and Keynote

ENTERPRISE APPLICATIONS SOLUTIONS: Application Development and integration based on the Microsoft .NET Framework and related Server products and developer tools.

PORTALS, CONTENT AND COLLABORATION ACCESS: Design and delivery of portal, content management and collaborative solutions that organise unstructured data, business systems and business intelligence.

DYNAMICS SOLUTIONS DETAIL: Focussing on the provision of packaged solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and related solutions.

FOCUSED ON THE

EFFICIENT DELIVERY OF RESULTS

DYNAMICS SOLUTIONS

PORTALS, CONTENT,

COLLABORATION

CONSULTING & ARCHITECTURE

SERVICES

ENTERPRISE APPLICATIONS

CONSULTING & ARCHITECHTURE SERVICES EXPERTISE: Specialised and experienced consultants trained to get the best out of business across a broad range of industries and disciplines.

Our breadth of services:

Welcome and Keynote

What you probably do know…

ON-PREMISES

Welcome and Keynote

What you may not know…

ON-PREMISES

Welcome and Keynote

What is Office 365?

Welcome and Keynote

Our clients

We support 122 clients across Dynamics the ERP and CRM suite

Opened office in Sydney: Dynamics clients in NSW and QLD

People

Team now +70 people across NZ and AU

Dedicated ‘support’ offering strengthened in NZ and Perth

Our people continue to be recognised – MVP and v-TSP

Innovation and forward thinking

Continued to provide ‘new tech’ services to Microsoft Corp in Redmond

Dynamics CRM 2011 early adopter

Participated in the Dynamics AX 2012 TAP (Technology Adoption Program)

Team Participated in Dynamics AX fast start training in January 2011

Participating in Dynamics NAV ‘7’ TAP – including feature select sessions in Denmark in October 2010

Focus on our Dynamics Business

Welcome and Keynote

Welcome and Keynote

Dynamics CRM 2011

Released Q1 2011

On premise and Online

6 customers already live [Online]

Dynamics AX 2012

General Availability 1 August 2011

First NZ customer view today

2 Dynamics AX 2012 projects in play

Dynamics NAV ‘7’

Due for release Q1 2012

‘TAP’ project gearing up

Cloud deployment option

Microsoft Dynamics: Release Map

Welcome and Keynote

Continued high uptake rates for Dynamics CRM 2011

Dynamics AX 2012 release will drive tier 1 compete

Clients will continue to evaluate the benefit of the cloud – most will take a baby step some will step right in

Dynamics NAV ‘7’ will aid companies wanting to drive a full cloud solution

Office365 will guide clients towards the cloud

What does the coming year hold?

Paul Muckleston Managing Director Microsoft New Zealand

10 August 2011

Microsoft Update

An active 12 months…

Windows 8 .7

AX 2012 Launch CRM R7 and R8 Release

Business Applications Innovation Pipeline

NAV 7 Release GP 12 Release

“ Microsoft has a

SOUND TECHNOLOGY supported by multiple

DELIVERY MODELS. - Gartner on Microsoft Dynamics CRM ”

“ A HUGE advantage of

Dynamics CRM is its

USABILITY AND

INTUITIVE use.

- Rebecca Wettemann, VP of Research

at Nucleus Research

”

“ Microsoft could give Oracle

and Salesforce.com a

RUN FOR

THEIR MONEY.

- William Band, Forrester ”

“ Microsoft Dynamics AX has

DRAMATICALLY

EVOLVED to an industry-strength

product that can serve

multinational companies.

- Gartner Magic Quadrant ”

PP

T R

EM

5

CRM Magazine for Outstanding CRM Implementation

• Increased revenue by 115%

• Maintained a 97.8% customer renewal rate

• Reduced backlog of installation tickets by 51%

• Increased same-day closing of trouble tickets by 14%

Nucleus CRM ROI Award 2009

• Projects annual savings of €8M

• Increased selling time by 15%

• Reduced “friendly fire” incidents by 10 fold

• Drove customer retention to 90%

• Accelerated collection times from 75 days to 19

Gartner CRM Excellence Award

• Winner of Gartner Overall Excellence for CRM Award

• Save 1,20 hours on 20,000 orders each year

• Reduced cost of service by 70%

• Improved customer satisfaction by 30%

Gartner SFA Magic Quadrant

Forrester CRM Wave Report

Gartner Enterprise Efficiency Award

• Multi-billion, global real-estate provider

• Silver Award for CRM Enterprise Efficiency

• Over $40 million in productivity gains

• 360 customer view, holistic needs analysis

Rajeepan Raguneethan

Industry Director Asia TZ Microsoft 10 August 2011

Becoming a Dynamic Business with Microsoft Dynamics

Investment in industry relevance, empowering a rich vertical ecosystem!

Global: multi-site, -legislation, -language & n-site central deployment

Increase productivity of ERP users & reach more employees

Decrease Time-to-Value for ERP deployments

Utilize the power of the Microsoft Application Platform

Microsoft Confidential

Partner Extensions

Industry Solution

Core ERP Solution

Office

ERP Client

SharePoint®

Portal

BI

Database

Workflow

Integration Services

IDE

Easy-to-Use UI Making more People more Productive

Utilizing the Platform Using the Power of the Microsoft

Application Platform and Ecosystem

One Business Process Library Industry relevant ERP processes,

empowering a rich vertical

ecosystem

Partner Extensions

Manufacturing Distribution

Retail* Services Sector Public Sector

Industry Solution

Inventory Projects

SRM Financials SCM

CRM & GRC CRM HR & Payroll

Core ERP Solution

Role Based Security Enabling Security and Simplicity to

coexist

Helps Mfg. organizations embrace the Dynamic Businesses vision

• Purposely Built for the

Manufacturing Industry

• Unleashes the power of

Global Manufacturing

• Enables Green and Efficient

Manufacturing Enterprise

Powerful

• Flexible Manufacturing

Models

• Supports Collaborative

Manufacturing

• Rapid Responsiveness to

demand changes

Agile

• Supports multiple Industry

role Centers

• Familiar User Experience

makes it simple to learn

and intuitive to use

• Improves User Productivity

Simple

Retail

Microsoft Vision for Retail

Supply Chain Integration

Financials

• Point of Sale

• Store Management

• Merchandising

• Enterprise Resource

Management

Stores

Core Foundation

Demand Planning

Replenishment

• Multi-Channel Retailing

• Commerce

• Call Center

• Demand Management

• Replenishment

Catalog

Kiosk Mobile

Web

360 Degree View

and Optimization

• Client-Telling

• Marketing (Multi-Channel)

• Customer Care

• Customer 360

Marketing Customer Care

Deeper

Engagement

Social Media

• Additional Channels

• Social Media • Mobile

• Marketing

• Personalized content across channels

Empowered

Retailers

PC Browser

Phone

“They have actually done a nice job of combining process manufacturing, discrete manufacturing and lean

manufacturing in one product. Most other products don’t do that.”

“Microsoft has a massive partner ecosystem it can mine for opportunities. SAP less so except those as yet un-named

ISVs that may look at ByDesign as a second string. Oracle has nothing as substantial as either of the other two

players.” Dennis adds, “If it is successful then Microsoft becomes the stealth competitor to SAP, Oracle, Infor and

whatever Epicor/Activant becomes.”

“The product's enhanced flexibility and usability will position it well in deals at the margins of the enterprise category — companies with $500 million to $2 billion in revenues. ..”

Paul Hamerman, China Martens ,Forrester, May 2011

Source: Christian Hestermann, Gartner Inc; SearchManufacturing.com, June 23 2011

SML

Chris JT Auld Chief Technology Officer Intergen

10 August 2011

Our 360 degree relationship with Microsoft

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

WE MAKE EXTENSIVE USE OF MICROSOFT TECHNOLOGY IN BETA

DEVELOPER TECHNOLOGIES TAP/METRO PARTITIPATION:

INTERGEN GOES BEYOND MERE EARLY ADOPTER PARTICIPATION

AN INTERGEN SNAPSHOT

Microsoft run a Technology Adoption Program for early adopters

Intergen not only participate in Early Adopter programs; we often build the content and run the training

Windows Azure (Trainer and Content Developer)

Dynamics CRM4 and 2011 (Trainer and Content Developer)

Windows 7 (Trainer)

SharePoint 2007 & 2010 (Content Developer)

INFRASTRUCTURE TAP/METRO/PEP PARTICIPATION:

Data Protection Manager 2007

Data Protection Manager 2010

System Center Service Manager 2010

Exchange 2010

Office 2010 Deployment (Content Developer)

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

As both a developer on the content team and the key Chinese language trainer for this project it was exciting to see the impact this course made on attendees. As an expatriate Chinese living in New Zealand it was a privilege to return and present this course in Beijing, Shanghai and Guangzhou.

DYNAMICS CRM 2011 TRAINING KIT: Intergen builds core content

EVIDENCE

GOAL OUTCOME With a new version of CRM came a whole host of new approaches and technologies for developers.. Things like Silverlight were elevated to first class status and there were major changes to the underlying service layer.

Intergen and our friends from Colorado Tech Consultants worked with the Dynamics team over 18 months to evolve the final content used today. We trained developers around the world and recorded the content for Microsoft Channel 9.

CRM 2011 DEVELOPER TRAINING INTERGEN EXPERTISE DELIVERED

“

”

Dynamics CRM 2011 Visual Studio 20108 Silverlight WCF

THE ENGINE ROOM

Jian Sun 孫健 CRM Developer Chinese Language Trainer

http://channel9.msdn.com/Series/DynamicsCRM2011

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

The problem with building a ‘cool’ demo like Blue Yonder Airlines Racing is that if you’re not technically accurate people will pull it to pieces. Intergen was unique in that we could deliver both technically sound SharePoint and Silverlight content as well as ensuring the motorsport aspects were realistic..

SHAREPOINT AT PDC : Intergen delivers a racy keynote demo

EVIDENCE

GOAL OUTCOME Microsoft needed a fantastic executive keynote demo for SharePoint 2010 that would wow a developer audience. A traditional Contoso or Northwind demo just wouldn’t cut it.

Intergen combined their deep experience in SharePoint 2010 and their own in house Motor Racing team to build a fantastic demo for the PDC day two keynote. The demo combined SharePoint, Azure and Silverlight.

EXCITE DEVELOPERS AT PDC09 SHAREPOINT + MOTORSPORT

“

”

SharePoint 2010 Silverlight SQL Azure

THE ENGINE ROOM

Tony Stewart Managing Director Driver: Intergen Motorsport

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

EVIDENCE

http://microsoftpdc.com/Sessions/KEY02 (Demo beings at 2hr 8min)

BLUE YONDER AIRLINES RACING: PDC09 Day 2 Keynote

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

As well as making The Phone Company demo look great we wanted to ensure it gave good architectural guidance. We use queues to buffer requests out of the cloud to the on-premise systems. Without this approach you run the risk of scaling up in the cloud and ‘Slashdotting’ your on premise applications.

CRM 2011 AT PDC : The power of CRM software + Windows Azure services

EVIDENCE

GOAL OUTCOME How do you combine the massive elastic scalability of the cloud with the power and flexibility of the Dynamics CRM platform? How do you make something business functional but still look fantastic?

As proven experts in, Windows Azure, Dynamics CRM and Silverlight Intergen delivered a showcase that not only looked great but setout architectural good practice for Software + Services applications.

REALIZE SOFTWARE + SERVICES COMBINE CRM5 + AZURE

“

”

SharePoint 2010 Silverlight SQL Azure

THE ENGINE ROOM

Chris Auld Intergen CTO

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

EVIDENCE

THE PHONE COMPANY DEMO: CRM5 + Windows Azure + Silverlight + MVC

ASP.NET MVC Portal Silverlight Mapping Components

Hosted in Windows Azure

CRM Silverlight Mapping included via new Web Resource functionality

Mayhem Load Test Tool Silverlight + Azure Workers

Native CRM Dashboard

including Custom Silverlight http://channel9.msdn.com/posts/girishr/Phone-Company-CRM--Azure-Demo/

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

We really got to show off the full power of the stack in this demo project. We included MS Tag, Silverlight, Bing, CRM, Office 365, SharePoint. It was a real blast working on this project but now I need to go and have a holiday

CRM2011 AT LAUNCH KEYNOTE : We’re All IN The Cloud

EVIDENCE

GOAL OUTCOME The launch of CRM 2011 needed a demo that was entirely cloud based. It had to look great but also talk to all aspects of the MS cloud stack, from Office 365 to CRM Online to Azure.

A team of Intergenites worked through Christmas 2010-2011 to create the Contoso Property demo. Extensive work on CRM customizations and Silverlight web resoruces made the demo really shine

BROAD MICROSOFT CLOUD STACK 100% CLOUD DEMO

“

”

Office 365 CRM Online 2011 Silverlight SQL Azure Data Market

THE ENGINE ROOM

Rex Wessels Project Lead

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

EVIDENCE

CONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack

ASP.NET MVC Portal Silverlight Mapping Components

Hosted in Windows Azure

CRM 2011 Extensive Web Resource based

customization

Microsoft TAG And other cool new

technologies

http://contosopropertymanagement.cloudapp.net/Default.aspx https://microsoftexec2.crm.dynamics.com/

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

AX2012 + CRM2011 CONVERGENCE KEYNOTE : Dynamics Vision Demo

EVIDENCE

Watch the video during morning tea break.

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

EVIDENCE

CONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack

ASP.NET MVC Portal Silverlight Mapping Components

Hosted in Windows Azure

CRM 2011 Extensive Web Resource based

customization

Microsoft TAG And other cool new

technologies

http://contosopropertymanagement.cloudapp.net/Default.aspx https://microsoftexec2.crm.dynamics.com/

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

CRM2011 AT WPC2011 : Showing the next CRM evolution

EVIDENCE

GOAL OUTCOME Microsoft Corporate Vice President for Dynamics, Kirill Tatarinov needed a keynote demo that resonated with partners. It also needed to show some great new features coming in CRM 2011 R7… that hadn’t been built yet…

An Intergen team working across our Auckland, Wellington and Redmond offices worked closely with the dynamics marketing and engineering teams to pull together a great keynote demo.

FORTHCOMING CRM RELEASE COMPELLING KEYNOTE DEMO

“

”

Office 365 CRM Online 2011 Silverlight SQL Azure Data Market Windows Phone 7 HTML 5 on Tablet PC devices

THE ENGINE ROOM

Ben Gracewood Project Lead

At WPC you’re talking to other partners so you really need to step things up a gear. We wanted to show some concept ‘rich’ mobile experiences that can be achieved using CRM. We were really pleased with both the tablet and phone apps that we built.

HOME EVIDENCE

EXECUTION MICROSOFT SOLUTIONS SERVICES PARTNERS

EVIDENCE

CRM 2011 ‘R7’ Demo

WP7 Application

Customer Lookup in Dunn and Bradstreet

New ‘Activity Feed’ social networking feature

Tablet PC Dashboard

Simon Bright Chief Operating Officer Intergen 10 August 2011

Keynote Close

Welcome and Keynote

10.45am

The Cloud: What it means for Dynamics

This room

11.30am

Stream sessions start

5 minutes after Sam and Chris’s session!

Coming up….

Welcome and Keynote

Simon Bright Chief Operating Officer Intergen

10 August 2011

Thank you