Data, voice and security expertise

dvsservices.co.uk

We support channel technology providers with data, voice and security expertise to enhance their in-house capability.

With DVS you can add world-class technical staff wherever and whenever you need them, from bid, to consultancy and implementation, to ongoing support – anywhere in the world.

And because we work exclusively with the channel, you can rest assured that we help you provide a seamless integrated service to your customers.

dvsservices.co.uk

BID AND PRE-SALES

CONSULTANCY

IMPLEMENTATION

SUPPORT

Our pre-sales skills and practice consultants can help you win new business. We produce high-level designs and scopes of work that consistently lead to positive outcomes – whether you’re looking for us to work as one element of a large multi-technology bid, or to provide an all-encompassing solution.

We support our customers by designing and specifying solutions, from integrating individual technologies into existing environments to comprehensive architecture and business process design.

Whether it’s taking responsibility for an entire implementation from end-to-end or providing a qualified technician on an hourly basis, we offer a range of fully integrated solutions to help make your customer’s deployment successful.

Together, we’ll determine a service level agreement that provides the most appropriate level of support – from illness cover for your existing team to 24 x 7 x 365 phone and field support.

Services include: • 24/7 service desk: Level 2 engineers• 24/7 engineering support capability• Level 3 technical expert escalation• To-site engineer support• Integrated case management system• Infrastructure monitoring • Moves, Adds, Changes and Deletes via our dedicated service operation centre

DVS provides expertise throughout the entire services lifecycle – delivering flexible support to your business as you need it.

dvsservices.co.uk

Field engineering servicesFrom router and switch installations to software upgrades, our field experts are on hand to help make your customers' deployments successful – whether they’re taking responsibility for an entire implementation from end-to-end, or working on a time and materials basis.

Field services include:• Router and switch installations• Desktop rollouts • Access point installations• Wireless site surveys• Office relocation

• Event support• Telephony rollouts• Firewall installations• Asset inventory checks• Software upgrades

dvsservices.co.uk

As your customers look to benefit from the scalability, flexibility and effectiveness that cloud-based services offer, it’s important that they understand the potential security and capacity impact of migration. Our multi-vendor technology consultants assess companies’ readiness to move their applications and services to the cloud – helping to ensure a seamless transition to cloud-based services.

Cloud readiness services include:• Documenting the full status of the infrastructure environment• Full infrastructure analysis – highlighting risks and remediation requirements

in terms of resilience, performance, and security• A detailed layer 7 analysis of each application passing through the infrastructure,

including how these application flows will change and the throughput and capacity impact of each chosen application.

• Advice on how to ITIL align services and any process changes that may be required to adopt a change to a cloud-based service.

Cloud readiness

dvsservices.co.uk

At DVS, we add the capability you need to complete your service to your customers, whatever the scope of the requirement – from the smallest engagement to the largest project. And because we work exclusively with the channel, we understand how to seamlessly integrate into your offering, with a flexible service that’s there when you need it.

• Non-compete: We only provide services to channel partners, and never engage with end-users directly, so we never compete with our customers

• Unique breadth of service: With DVS you have the widest range of expertise and accreditations in the industry at your disposal• Focus on high quality: Our experts are trained to provide quality and consistency, so you can rely on the same service delivery time after time• Responsiveness: We adapt our service to your business, so you can always adapt to your customers’ requirements• Truly vendor agnostic: We’re not tied to the products of any specific

manufacturer, and our capability extends far beyond mainstream systems• Long-term: We are focused on building long-term relationships with

our customers

Our approach

dvsservices.co.uk

Expertise

Corporate headquarters:DVS Services limitedCastle Court,41 London Road,Reigate,RH2 9RJ

Registered in England & Wales. Company Registration number 07897322

Get in touchFor a no-obligations discussion, get in touch today:

info@dvsservices.co.uk+44 (0) 845 5050 909dvsservices