Duty Officer Training Responding to the Public Efficiently Progression of Tasks.
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Duty Officer Training Responding to the Public Efficiently Progression of Tasks
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Transcript of Duty Officer Training Responding to the Public Efficiently Progression of Tasks.
Duty Officer Training
Responding to the Public EfficientlyProgression of Tasks
Rationale Duty Officers are the liaisons between the public and the highway safety officers.
Duty Officer performance can be a matter of life and death for the person in need.
Mastery of the Duty Officer process is essential to serving the public in the best way possible.
SHOW PROCESS
TELL PROCESS
PRACTICEPERFORM PROCESS
Process Map Video /Audio Iterate Importance
Checklists, procedures, declarative information
Embedded practice throughout.
Scenario Module
•Walk thru process on map with animation.
Highlight each step of process and show map at top for tracking.
At the end of each step, ‘check what you know’
•BRANCING web-based module with consequences.
Wh
ole
Task
Ste
ps
Em
bed
ded
Pra
cti
ce
Walk
-th
rou
gh
sam
ple
call
Sub Steps Sub Steps Sub Steps Sub Steps
Duty Officer Whole-Task Training Process
