Dpd+Manual 112013 Eng

DPD Manual Classic-Service / Express Service

DPD (Nederland) B.V.

Copyright DPD (Nederland) B.V. 2013 18-10-2013. Without prior and written permission from DPD (Nederland) B.V. it is forbidden to reproduce or publish this document in any way or form.

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DPD Manual Classic-Service / Express-Service DPD (Nederland) B.V.

Foreword

Flexibility is the cornerstone of the services DPD provides and is of the utmost importance to her principals. That is the

reason why DPD has developed this comprehensive manual, which contains the details and processes with regards to

her logistic implementations and options. These processes allow for a large number of combinations, by wich the Princi-

pal can chose his own tailor made products which suit his exact needs. In the event of a conflict between the DPD Man-

ual and the Generals Terms and Conditions of DPD, the General Terms and Conditions will prevail. However, this does

not apply to DPD Air Carriage. Any rules regarding DPD Air Carriage in the DPD Manual prevail over those in the Gen-

eral Terms and Conditions, due to the different nature of these services.


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Inhoud PART A. DEFINITIONS ..................................................................................................................................... 4

1. What do all these logistics terms mean? 4

PART B. THE SHIPPING OF PARCELS .......................................................................................................... 6

2. Geodata en login codes 6

3. How does the pickup for a Parcel at an address in the Netherlands work? 7

4. How does the delivery of a Parcel through DPD Classic Services work (transporation by road)? 8

5. How does delivery of a Parcel through DPD Express Services / DPD Guarantee (transportation by road)

work? 9

6. How does the delivery of a Parcel through DPD Classic Intercontinental / DPD Express (transportation

by air) work? 11

PART C. PARCELS ......................................................................................................................................... 13

7. What are the minimum requirements for a Parcel? 13

8. Which dimensions / weight can a Parcel have? 14

9. Which Parcels are not / cannot be processed? 16

10. Can the Principal offer Limited Quanties of dangerous goods for transportation? 18

11. Which documents are relevant? 19

PART D. CLAIMS ............................................................................................................................................ 20

12. Which information does DPD need to process a claim? 20

13. When is an advance deposit by the Principal required? 22

PART E. INTELLECTUAL PROPERTY AND PRIVACY ................................................................................. 23

14. Who is the rightful claimant to the Intellectual Property? 23

15. What about privacy? 24

PART F. OPTIONS .......................................................................................................................................... 25

16. Option: DPD ParcelShop 25

17. Option: return shipment through Easy Return Service 28

18. Option: Predict 29

19. Options: Saturday Delivery 30

20. Option: C.O.D. (Cash on Delivery) 31

21. Option: Collection Request 32

22. Option: Higher Insurance 33

23. Option: C.U.D. (Collection upon Delivery) 34

24. Option: ID Check 35

25. Option: Palletadministration 36


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PART A. DEFINITIONS

The logistics sector uses a great number of terms and concepts which are unfamiliar or unknown to the outside world.

For that reason, all terms are used in the DPD Manual are defined below. When a term is used in the text, it will be rec-

ognisable by the first letters being a capital letter.

1. What do all these logistics terms mean?

1.1 ADR: the most recent version of the European Agreement concerning the International Carriage of Dangerous

Goods by Road and the guidelines as published by the Publication Series Dangerous substances (in Dutch:

Publicatiereeks Gevaarlijke stoffen). The ADR is mandatory law for all contracts of carriage which DPD con-

cludes with Carriers on behalf of the Principal.

1.2 Carrier: any legal entity or natural person who is commissioned by DPD for the carriage of Parcels.

1.3 Chemical substance: any substance falling within the scope of the latest version of the Substances Directive

(Directive 92/32/EEG), the European REACH regulation (regulation 1907/2006) and the Regulation on the ex-

port and import of dangerous chemicals (Regulation 689/2008 EC).

1.4 CMR: the 1956 Convention on the contract for the international carriage of goods by road. The CMR is manda-

tory law for all international contracts of carriage by road which DPD concludes with Carriers on behalf of the

Principal.

1.5 Consignee: The legal entity or natural person to whom the Parcels are to be delivered by the carrier.

1.6 C.O.D. (Cash On Delivery): the delivery of Parcel by a Carrier against payment by the Consignee to the Carrier,

which the Carrier accepts on behalf of the Principal.

1.7 Document: any Transit document or the electronic equivalent and any other document or its electronic equiva-

lent, necessary for the performance of the Agreement by DPD.

1.8 DPD: DPD (Nederland) B.V., a company organized under the laws of the Netherlands with limited liability,

whose corporate seat is in Best (5684 PK) at the Tormentil 10, The Netherlands, registered in the Trade Regis-

ter of the Chamber of Commerce under number 09118128.

1.9 DPD ParcelShop: manned and unmanned locations which have been appointed as supply point and /or delivery

point of Parcels.

1.10 Forwarding (activities): the conclusion of contracts of carriage with Carriers, or the drafting of a clause in one or

more of such contracts of carriage on behalf of the Principal.

1.11 Geodata: (formerly known as MPSEXP data) a digital file which contains (amongst which) the name and ad-

dress information of the Consignee as well as the Options.

1.12 Legal Provisions: any treaty, convention, arrange, law, governmental measure or (other) regulation from an in-

ternational, national or local government body or authority, which is applicable to the Services.

1.13 Limited Quantities: the carriage of dangerous goods in limited quantities in accordance with the provisions of the

ADR.

1.14 Parcel: the container with contents made available to DPD by the Principal.

1.15 Parcel Label: The label with instruction which shall be attached to the Parcel.

1.16 Procurement Value: the value stated on the invoice of the Parcel at the moment the Parcel came into the (eco-

nomic) possession of the Principal.

1.17 Proof of Delivery: any notice, statement or remark by the Consignee or a representative of the Con-

signee, from which is apparent that the Parcel has been received by the Consignee. An analog or

digital signature as meant in article 3:15a of the Dutch Civil Code (Burgerlijk Wetboek), or an ac-


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cepted Quick Response (QR) code, pin code or written permission from the Consignee to deliver the

Parcel to a certain location for pickup, all constitute as proof of delivery.

1.18 Principal: the principal of DPD in the Services Agreement.

1.19 Service(s): the entirety of the Forwarding (activities), the performance of storage and handling operations and

the organisation thereof.

1.20 Software: all software (modules) DPD used, amongst which myDPD/DelisPrint, Geodata, future updates,

changes, bug fixes, and patches which are applicable to the software (modules). In the DPD Manual the use of

the word Software may refer to a specific aforementioned software (module).

1.21 Transit Document(s): the (air transportation) consignment note, distribution list, CMR list, the Geodata or the

parcel label whereby the Carrier acknowledges the receipt of a Parcel and obligates himself to the delivery

thereof.

1.22 Transit time: The time between the consignment of a Parcel to the Carrier and the delivery to the Consignee.


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PART B. THE SHIPPING OF PARCELS

2. Geodata en login codes

Creating a Parcel Label

Step 1. The Principal must ensure that the Parcel meets the requirements as recorded in Part C of the DPD Manual.

Step 2. The Principal must use the Software made available by DPD (myDPD/DelisPrint) to create a Parcel Label per

Parcel and enter the following data: the shipping and delivery location (this cannot be a PO box), the country

code, the desired product, the weight of the Parcel, the desired Options and the name and the (preferably mo-

bile) phone number of the Consignee. Explicit and written prior consent must be given by DPD if the Principal

wishes to use its own software to create a Parcel Label.

Step 3. After the above data has been entered, the completed Geodata is automatically sent to DPD provided the Prin-

cipal has a working internet connection. If the Geodata cannot be sent, the Parcel cannot be picked up.

Step 4. After the Geodata is entered, the Principal must print the Parcel Label and attach it to the Parcel in such a way

that the label cannot be separated from the Parcel. Parcel Labels are processed electronically. As such, any in-

formation written on the Parcel Label, such a stickers of the Principal with further instructions or extra infor-

mation cannot be processed and is therefore not a part of the of the Agreement with DPD.

Login codes

The login codes for myDPD/DelisPrint and any other Software which are provided to the Principal are strictly personal.

The Principal is not allowed to reveal the login codes to third parties or have third parties use these login codes, unless

DPD has consented explicitly and in writing.

Higher costs

DPD retains the right to invoice a surcharge if the Parcel Label/the Geodata has not been properly created / entered. I.e.

when a B2B label has been made while a B2C label should have been created.


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3. How does the pickup for a Parcel at an address in the Netherlands work?

Step 1. The Parcel Labels must be created through myDPD/DelisPrint and attached in such a way that the label cannot

be seperated from the Parcel on the day the Parcel is scheduled for pickup. The entire shipment of Parcels

must be accompanied by a way bill drafted by the Principal.

Step 2. The Carrier will only pick up Parcels once a day, regardless of the amount of the Parcels scheduled for pickup.

Step 3. The loading of the Parcels may be a precarious process. For that reason, the Principal must supervise the load-

ing, as the Principal is responsible for the Parcel(s) during this time. Please take notice! If the Parcels are pro-

vided in a self-loaded container, the number of Parcels scanned in the DPD-depot is considered to be the num-

ber of Parcels provided to the carrier, unless proof of the contrary can be provided. This also applies if the Car-

rier has signed a way bill on which a different number of Parcels is indicated.

Step 4. The Carriers work on the basis of a strict schedule and therefor drive on the basis of the same predetermined

routes. If a specific timeframe for the pickup of Parcels is agreed upon, the Parcels must be ready for pickup at

the beginning of and during this timeframe. The Parcels must also be accompanied by a way bill, which is to

be signed by the Carrier during pickup. Due to the strict schedule, Carriers will only pick up Parcels made avail-

able to them on the side of a public road or on the premises of the pickup address at a location designated and

suitable for the loading of goods.

Step 5. Logistics require thinking ahead and planning. As such, it is not possible for a Carrier to pick up more Parcels

than agreed upon between the Principal and DPD. If there are no, or less, Parcels than agreed upon available

for pickup, then the Carrier will assume that there are no, or fewer, than the agreed upon Parcels available for

pickup. The Carrier will not contact the Principal in these situations. The Principal will need to provide DPD with

a new order, after which DPD will assign this new order to a Carrier.

Step 6. The Carrier will deliver the Parcel to a DPD depot, where the Parcel Label is then scanned. The Principal and

DPD will consider the amount of Parcels scanned at the DPD depot as the amount of Parcels received by the

Carrier. This is also the case of the Carrier has signed a Transit Document which states a different number of

Parcels, unless evidence to the contrary is provided.


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4. How does the delivery of a Parcel through DPD Classic Services work (transporation by road)?

Change of address/delivery date?

Prior to the first delivery attempt by a Carrier, both the Principal and the Consignee may provide a new address or deliv-

ery date to DPD. Any delay such changes cause shall be borne by the Principal.

Safety

The safety of Carriers is of great concern for DPD. As such, no delivery will be made to premises which have specific

(safety) requirements to enter, such as the wearing of protective gear at a construction site.

Delivery attempts

Consignees arent always at home when a Parcel arrives. That is why the Carrier will attempt to deliver a Parcel at least

once, and a second or third attempt will also be made to Consignees in The Netherlands, unless DPD chooses a differ-

ent method for delivery. If the carriage is international, the number of delivery attempts may vary. If a delivery attempt is

unsuccessful, then DPD may choose a different method at its sole discretion. The Principal will not receive a refund if the

delivery attempt is unsuccessful. The Parcel is instead returned without any costs to the Principal.

Not at home?

If during the first delivery attempt no one is found to accept the Parcel at the address of the Consignee, the delivery ad-

dress may be changed by both DPD, or at the request of the Principal or the Consignee, to a different address within the

Netherlands, such as a DPD ParcelShop. After the Parcel has been delivered by the Carrier to a DPD ParcelShop (see

paragraph 16 (B) for your options), no further change of address requests can be made. If a delivery attempt is unsuc-

cessful, the Carrier may also deliver the Parcel to one of the neighbouring addresses, after which the Carrier is deemed

to have met his obligation to deliver the Parcel. The Carrier will, of course, notify the Consignee of the delivery.

Delivery of the Parcel

Delivery by the Carrier at the address of the Consignee occurs by issuing the Parcel to any person who has

reached the age of majority and is willing to accept the parcel at the side of a public road or on the premises

of the address of the consignee or at the location designated for the delivery. The Carrier is not under any

obligation to determine the age of the recipient and whether the recipient is authorised or competent to re-

ceive the Parcel. In the logistics sector it is important that the right documents are signed. As such, the Prin-

cipal guarantees that the consignee or any other authorised or competent recipient of a Parcel will sign the

Proof of Delivery in such a manner the signor is identifiable.

Drop off permission

Many Consignees authorise DPD to instruct Carriers to deliver Parcels to other locations than the address of the Con-

signee. The authorisations are for a single delivery or for a duration for two years. The Principal expressly agrees that the

Parcel without further notification from DPD may be delivered to an alternative delivery address provided by the Con-

signee. DPD is under no obligation to inform the Principal about alternative delivery addresses.


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5. How does delivery of a Parcel through DPD Express Services / DPD Guarantee (transportation by road)

work?

Logistics implementations

If the Principal requires that a Parcel be delivered before a certain time, DPD offers the following Express Services.

Time Definite Services

Option 1. DPD 8:30: delivery before 08.30 (8:30 AM);

Option 2. DPD 10:00: delivery before 10:00 (10:00 AM);

Option 3. DPD 12:00: delivery before 12:00 (12:00 PM);

Option 4. DPD 18:00: delivery before 18:00 (06:00 PM) ; and

Day Definitive Services

Option 5. Delivery within the delivery periods as communicated by DPD (in local time) for DPD GUARANTEE

Parcels, depening on the country to which the Parcel is to be delivered.

The website www.dpd.nl may be used by the Principal for information regarding destination countries for which these

Express / Guarantee services are available, the exact delivery periods per destination and the postal code areas for

which there is no guaranteed delivery period. A workday usually ends at 17:00 (05:00 PM) local time, but may vary per

country. If the end of a period ends on a Saturday, Sunday or a nationally recognised public holiday at the destination

country, delivery will occur on the next work day. This also applies when the period is extended due to a nationally rec-

ognised public holiday in a transit country.

Procedure

The sending of a Parcel through DPD Express Services / DPD Guarantee (transportation by road) is completed through

the following steps:

Step 1. If the Principal indicates to DPD that a Parcel must be delivered by way of one of the above options, DPD will

provide the Principal DPD 8:30, DPD 10:00, DPD 12:00, DPD 18:00 or DPD GUARANTEE tape. The Principal


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must inform DPD (in coordination with the local DPD-depot) of the number of Parcels which must be delived

within a specific delivery period and the destination(s) of those parcels.

Step 2. The DPD 8:30, DPD 10:00, DPD 12:00, DPD 18:00 or DPD GUARANTEE tape provided by DPD must be ap-

plied by the Principal to all sides of the Parcel in order for the Parcel to be recognised as such a Parcel in order

to guarantee the method of delivery.

Step 3. For shipments to countries outside of the EU, all necessary customs and export forms must be visibly attached

to the Parcel in an export envelope.

Step 4. At the request of the Principal and before the Parcel is offered to DPD, DPD can provide a container for the

Parcel for the shipment for Express Parcels with a gross weight up to 500 grams (DPD Premium Envelope) and

up to 2.5 kg (DPD Premium Box). While convenient, the use of these containers is not obligated by DPD.

Step 5. The delivery periods can only be guaranteed if the Principal has notified DPD of these Parcels by 12:00on the

day the Parcels are picked up.

Step 6. If the Service chosen by the Principal is not available at the postal code area of country of destination, the Par-

cel will be delived in accordance with a Service which approximates the chosen Service as closely as possible.

Step 7. If the Carrier is unable to deliver the Parcel by way of the chosen option, the following applies: DPD will immedi-

ately inform the Principal of the failure to deliver on time by telephone or e-mail, with the reasons for the failure,

in order to agree upon a different manner of delivery (pro-active return information). Transit times cannot be

guaranteed for subsequent delivery attempts.

Step 8. If a shipment with a DPD 8:30 - DPD 10:00 DPD 12:00 DPD 18:00 or DPD GUARANTEE option is not de-

livered or not delivered on time and this is caused by an act or omission by DPD, then the paid surcharge will be

reimbursed. This does not apply if the delivery attempt fails due to an act or omission by the Principal or the

Consignee.


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6. How does the delivery of a Parcel through DPD Classic Intercontinental / DPD Express (transportation by

air) work?

DPD Transportation by air

If the Principal requires a Parcel to be delivered through transportation by air by a Carrier, DPD Classic Intercontinental

or DPD Express may be used. DPD Classic Intercontinental and DPD Express are hereinafter referred to as DPD

Transportation by air. Certain rules apply to DPD Transportation by air for the Carrier.

Procedure

The sending of a Parcel through DPD Transportation by air is completed through the following steps:

Step 1. DPD Transportation by air is not available to the Principal, unless explicitly agreed upon by both DPD and the

Principal.

Step 2. The Principal must check whether the Parcel conforms to the maximum size and weight as defined in Part C of

the DPD Manual.

Step 3. The Principal must check whether the Parcel may be sent according to international regulations. It is not allowed

to send Parcels with forbidden contents, as meant in the Annex to Regulation EC No 2320/2002 with regards to

prohibited articles, paragraphs iv) and v) in conjunction with EU regulation no. 831/2006 (in the version which

applies at the moment the transport is ongoing). The prohibition on transport of dangerous/prohibited objects al-

so applies to limited quantities as defined by IATA (International Air Transport Association)/DGR. DPD is al-

lowed to check or have the contents and containers of the Parcels checked for safety, more specifically in the

case of random security checks.

Step 4. The Principal is responsible for the correct and complete completion of the transit documents, including customs

and export documents. For shipments to countries outside of the EU, all necessary customs and export forms

must be visibly attached to the Parcel via an export envelope. If a specific Parcel does not require any customs

or export forms, at the very least five copies of the invoice (in English) should be attached.

Step 5. Transport will take place in accordance with the delivery period as specified in the delivery period tables availa-

ble on www.dpd.nl. A Parcel will never be offered a second or third time in case the Consignee is unavailable to

accept the Parcel during the first delivery attempt.

Step 6. If it becomes apparent that delivery is impossible, for any reason, the return shipment costs will be charged to

the Principal. DPD retains the right to have complete control over a Parcel, including the destruction thereof, if a

return delivery is not possible, regardless of the reason.


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Known Consignor

The status of the Principal is of import in air transportation. If the Principal is certified as a Known Consignor (as defined

in the Annex to regulation EC No 3220/2002) the Principal guarantees that the Parcels do not contain any items banned

from transport and that the Parcels may be checked in accordance with article 6.3.1. under b of the Annex to regulation

EC No 2320/2002. This information may be provided by way of:

a. a declaration with the Transit Documents; or;

b. a sticker on the Transit Document; or

c. a separate document.

Unknown Consignor

If the Principal is not certified as a Known Consignor as defined in the Annex to

regulation EC No 2320/2002 or if the declaration thereof is not properly made known

in the aforementioned manners, before the Parcel is handed off for transport, the

Parcel will be branded as unsafe in accordance with the aviation safety regulation,

which will result in a security check of the Parcel.

Checks and additional costs

If security checks be it random or compulsory as required by international regula-

tions are perform on Parcels of the Principal, the Principal is liable for any additional

costs.

Please take notice!

If the aviation safety regulations or any other obligations of the Principal mentioned above are violated, the Principal is

liable for all direct or indirect damages and/or losses. The Principal is liable towards DPD and any third party which in-

curs damages or losses. The Principal will indemnify DPD for any claim third parties may have. DPD is not liable towards

the Principal for damages to cargo or delays due to security checks or delays related to specification or a storage period

by the appropriate authority as meant in article 6.3.1 under b of the Annex to the regulation EU no. 2320/2002, last full

sentence.


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PART C. PARCELS

7. What are the minimum requirements for a Parcel?

Packaging requirements / container requirements

Parcels are sorted mechanically. As such, any Parcel must withstand a diagonal-fall test from a height of 80 cm and have

a pressure resistance of at least 100 kg. Parcels must be packaged tear free and watertight and in such a way the con-

tents cannot move inside of the container. This requires a proper packaging must be used for both the inside and the

outside of the container. Only product packaging does not suffice. Furthermore, the Parcel must have tape applied in

such a way that it is impossible to open the Parcel without leaving traces thereof and in such a way that it is weather

resistant.

When the packaging does not meet the minimum requirements

If the Parcel, the weight or the circumference of the Parcel does not meet the above requirements, DPD may neverthe-

less decide to process the Parcel as a Non Conveyable Parcel, in which case an additional fee must be paid. DPD may

also decide to return the Parcel in question to the Principal or ask the Principal for instructions.

Request for Approval DPD

Buckets, cans, jerrycans and other goods prone to fracture or break, such as glass, pottery, ceramics, stone, hard plas-

tics, sugar- or chocholate confectionery or cast-iron object must be packaged in a container which has been approved by

DPD in advance and in writing.

Controls and checks

DPD is not a postal service provider as meant in the Dutch Postal Act 2009 (Postwet 2009). The Principal accepts that a

Parcel may be opened or inspected at all times by DPD, or thereto authorised legal authorities, including but not limited

to customs. Needless to say, DPD will never open a Parcel without justifications. However, it might, for example, occur

that the customs authorities conduct a random check or that DPD checks whether a Parcel is damaged or contains pro-

hibited or dangerous goods.

If the Principal is not the owner of the (contents of the) Parcel, he will considered as a representative of the owner as far

as the agreement with DPD is considered. If third parties are in any way involved with regards to the contents of the

Parcel, the Principal will be considered to be their representative as well.


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8. Which dimensions / weight can a Parcel have?

Delivery through DPD Classic Services (transportation by road)

Parcels are divided up into two categories: Normal Parcels and Small Parcels.

Normal Parcels (NP) may have a weight up to 31.5 kg; a length up to 175 cm and a circumference (double the

width plus double the height plus length) up to of 300 cm.

Small Parcels (SP) may have a weight up to 3 kg; a length up to 50 cm and a circumference up to 111 cm.

Delivery through DPD Classic Intercontinental DPD Express (transportation by air)

A Parcel may have a maximum volumetric weight up to 1 m = 200 kg. Volumemetric weight is calculated as follows:

length x width x height in cm / 5,000. Please take notice! The actual weight may be up to 31.5 kg. Claims are not paid on

the basis of the volumetric weight, but on the basis of the actual weight.

Shipping / Delivery through a manned DPD ParcelShop

Parcel are divided up into three categories: Normal Parcels, Small Parcels and Large Parcels.

Normal Parcels (NP) may have a maximum weight up to 10.0 kg; a length up to 100 cm, a maximum width of 50

cm, a maximum height of 50 cm, and a circumference (double the width plus double the height plus length) up

to of 300 cm.

Small parcels (SP) may have a maximum weight up to 3 kg; a length up to 100 cm, a maximum width of 50 cm,

a maximum height of 50 cm, and a circumference (double the width plus double the height plus length) up to of

300 cm.

Large Parcels (LP) may have a maximum weight up to 20 kg; a length up to 100 cm, a maximum width of 50

cm, a maximum height of 50 cm, and a circumference (double the width plus double the height plus length) up

to of 300 cm.

Shipping / Delivery through an unmanned DPD ParcelShop

If the Principal wishes a Parcel be shipped or delivered to the Consignee through an unmanned DPD Parcelshop, the

length may be up to 60 cm, de with up to 40 cm and the height up to 30 cm. The Parcels may not weigh more than 10 kg.

The Parcel must be rectangular, because it cannot be sorted automatically otherwise.

Return shipment through Easy Return Service (ERS)

If the Principal wishes to return a Parcel through ERS the Parcel must not exceed the dimension of 100 cm by 70 cm by

50 cm, yet not be smaller than 10 cm by 10 cm by 1 cm. The weight may be up to 31.5 kg. For ERS a charge of 1.94

applies for every NC-Parcel and for parcel labels which cannot be processed or are illegible a charge of 0.50 applies.

For example: parcel labels cannot be processed and/or are illegible if the markings have faded or overlap or if the parcel

labels has been creased.

If the Parcel does not meet the requirements

If the container, the weight or the circumference of the Parcel does not meet the above requirements, DPD may never-

theless decide to process the Parcel as a Non Conveyable Parcel, in which case an additional fee must be paid. DPD

may also decide to return the Parcel in question to the Principal or ask the Principal for instructions.

If the Services regard a NP-Parcel or LP-Parcel and the measurements and weight deviate from the above descriptions,

a surcharge of 37.45 per Parcel shall be payable. If the Services regard a KP-Parcel and the measurements and

weight deviate from this description of a KP Parcel, a surcharge of 7.50 per Parcel shall be payable. For every other


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Parcel which does not meets the requirements a surcharge of 7.50 per Parcel applies. The results of measurements

with measurement equipment of DPD shall be deemed correct, except when the contrary is proven.


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9. Which Parcels are not / cannot be processed?

Please take notice!

Some Parcels are not transported by the Carriers which DPD contracts for the Principal, because, for example, the Par-

cel has high risk contents. For that reason you will below find a list of Parcels which DPD does not or cannot process. It

is important for the Principal to check whether the Parcel may be transported, as the Carriers are under no obligation to

check whether a Parcel is on the list below, although DPD does have to right to examine the Parcel to that end.

Which Parcels are not / cannot be processed by DPD?

Parcels which meet any of the following criteria:

a. If the Parcel does not meet the requirements of paragraph 8.

b. If the Parcel might damage or contaminate other Parcels or materials, due to the (dangerous) nature of the con-

tents, and if the Parcel is packaged improperly, contains prohibited or Limited quantities of dangerous goods

and does not meet the requirements of paragraph 10, or if the Parcel cannot be stacked onto another Parcel of

the same type without a heightened risk of damages, including scratches and dents.

c. If the Principal defaulted on his payments to DPD.

d. If DPD considers providing the Services unsafe or objectionable from an operational point of view.

e. If the Parcel contains goods with an exceptionally high value, including goods which completely or partly consist

of gemstones, precious metals, jewellery, pearls, antiques, art, fur or carpet.

f. If the Parcel contains money, certificates / diplomas, documents such as bids for tenders and procurements,

securities, stocks or results (coins, banknotes, foreign currency, credit cards, bills of exchange, right of claim to

bearer and other rights of claims) or documents which attest to a valuable performance (such as the contract of

sale for a house).

g. If the Parcel contains watches, gift and/or value certificates and/or admission tickets, if the Parcel exceeds a

value of

520.

h. DPD is liable up to a maximum of 520 per Parcel under most circumstances (see article 6 of the General

Terms and Conditions). If the market value of a Parcel is higher than this amount, DPD recommends that the

Principal uses the Option Higher Insurance, in which case DPD is liable up to a maximum of 13.000. The

Principal may also insure the Parcel through a third party. DPD does not accept any parcels with a Procurement

Value which exceeds 13.000.

i. If the contents or appearance of the Parcel violated any Legal Provisions. This also applies if the contents exist

of separate parts, which, when combined, violate any Legal Provisions.


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j. If the Parcel contains dangerous goods, such as fireworks, perishable goods and goods which must be cooled

(except in the case of dry ice for which paragraph 10 contains special provisions), goods listed in articles 2, 3

and/or 3a, paragraph 5, of the Dutch Opium Act, living or dead animals, medical or biological test objects, medi-

cal waste, human remains, body parts/organs, plants and flowers, funeral urns, technology with dual uses or

goods which at the sole discretion of DPD are considered to be (un)packaged (un)conditioned food stuffs. Un-

conditioned packaged foods stuffs and animal feeders are only accepted after explicit approval by DPD.

k. With regards to cross-border transport: if the import or export into or out of the European Union, the transit car-

riage or the intra-Community transport through the European Union is prohibited or only allowed in the case

special permissions have been granted on the basis of Legal Provisions (Please take notice! This includes al-

cohol and tobacco) and also if the value has been declared as meant in article 24 CMR or if a declaration of

specific transport interests as meant in article 25 paragraph 1 CMR has been provided.

l. If the Parcel contains resources or goods which can neutralise individuals or make them defenseless, including,

but not limited to all types or tear gas, pepper spray and similar chemicals and gasses in guns, ammunition or

other containers and other neutralising or eliminating devices, such as electric batons, electronic instruments, all

types of weapons and ammunication (belonging to any category, including bows, arrows, lead pellets, replicas

and disabled weapons) etc.

m. If the Parcel contains counterfeit goods, including but not limited to, reproductions, imitations, (slavish) imita-

tions which may cause confusion, simulations and copies made without the consent of the rightful claimant.

n. If the Documents with regards to the Parcel are missing or there is a justified suspicion that they are missing,

and if the Parcel label is not applied in such a way that the Software can process the Parcel.

o. If and insofar a Parcel does not fall within the scope of the above categories, Parcels may be denied if the Par-

cel might present a danger to other Parcel, third parties, public health, the environment, installations, buildings

or means of transport, due to the nature or due to the way the Parcel is packaged.

p. If a Parcel has been seized on the basis of a (provisional) judgment or on the basis of an ex parte procedure.

What if an excluded Parcel is submitted to DPD?

If the Principal consciously or unconsciously submits an excluded Parcel, DPD is not liable for any damages nor will DPD

restitute the invoice or pay any additional fee. A Parcel may be destroyed by DPD if necessary to avert any immediate

danger or to limit damages. The Principal will be informed of any such action.


Page 18 MC/112013


10. Can the Principal offer Limited Quanties of dangerous goods for transportation?

Dangerous substances

Services are normally excluded when a Parcel contains dangerous substances as meant in article 1 paragraph 1 under b

of the Dutch Act Transportation of dangerous substances. Such substances are explosive substances and objects, com-

pressed gasses, liquefied gasses or gasses dissolved under pressure, flammable liquids, flammable solids, spontane-

ously combustible substances, substances which cause flammable gasses when coming into contact with water, sub-

stances which can be used as accelerants, organic peroxides, poisonous substances, infectious substances, corrosive

substances and other substances which pose a danger for humans or the environment.

Procedure

Services with regards to a Parcel containing Limited Quantities is allowed if before the Parcel is picked up by the Car-

rier the following conditions have been met.

a. The Parcel contains Limited Quanties of dangerous substances as meant in the chapter of the ADR concerning

Dangerous Goods / Packaged in Limited Quantities and the diamond-shaped mark as determined in the ADR

has been applied to the Parcel and the Parcel mentions dangerous substances in Limited Quantities, contain-

ing XX kg.

b. The Parcel uses a container which has been approved by DPD in advance.

c. The Principal will provide DPD with a correct and fully filled in safety information form in accordance with the

guidelines of Annex II of REACH.

d. At the first request of DPD, the Principal must provide DPD with the insurance policy which clearly states the

necessary coverage, of evidence the insurance premiums has been paid and other information which is relevant

to preventing or limited any dangerous situation or to judge a claim. The Principal must keep this information at

hand.

Dry Ice

Parcels which contain dry ice which is used of cooling or conditioning must be marked with the correct UN-code followed

by the words AS COOLANT or AS CONDITIONG RESOURCES, depending on the use case, in the official language

of the country of origin and, if this language is not English, Frech or German, in one of these languages as well, unless

treaties between the countries involved during the transportation process determine otherwise. Please take notice! The

shipment of perishable goods with dry ice or not is excluded from the liability of DPD in paragraph 9 of the DPD Man-

ual in conjuction with article 6 of the General Terms and Conditions.

Please take notice!

Dangerous substances in Limited Quantities can be extremely dangerous and must be taken seriously by the Principal. If

the Principal acts in violation of the conditions of this paragraph, he will forfeit a directly due and payable fine of 25.000

per Parcel. DPD retains the right to claim the entirety of damages caused by such Parcels.

Combinations with Options

Services with regards to Limited Quantities are not possible in combination with Options.


Page 19 MC/112013


11. Which documents are relevant?

Instructions and documents Instructies en Documenten

Providing the right Documents on time is of great importance in logistics. DPD relies on the Principal to do so. That is

why the Principal gurantees that the (original) Documents and instructions required for receiving and shipping are pro-

vided in a timely manner to DPD. DPD is not under any obligation to check the Documents and/or instructions, but is

allowed to do so at its sole discretion.

Export documents

In the case of carriage from, to or through countries outside of the EU, all Documents required for import, transit or export

must be attached to the Parcel inside of an export envelope.

Guarantee when documents are missing

When certain obligatory Documents are missing, a party in the logistics chain may require a guarantee. DPD is not obli-

gated to give such a guarantee, but in the case DPD does do so, the Principal indemnifies DPD for all the consequences

thereof.

Direct representation

DPD will never act in the capacity of a Indirect Representative. Unless DPD explicity and in writing confirms it will act in

the capacity as Direct Representative for the Principal, the Principal is responsible for the Documents necessary for

export and transit and as required for the customs declaration (customs clearance).


Page 20 MC/112013


PART D. CLAIMS

12. Which information does DPD need to process a claim?

Documents

Processing claims has been made as easy and efficient as possible. However, for DPD to judge the validity of a claim,

the Principal will need to provide at the very least the following information. The claim may be rejected if this information

has not been provided. As such, the following information must be provided:

Document 1. The name of the Principal and the Parcel number in question;

Document 2. The date on which the Parcel was provided to the Carrier or the DPD ParcelShop;

Document 3. A declaration regarding any insurance coverage for the incurred damages;

Document 4. Alle Transit Documents for the Parcel in question;

Document 5. If asked: the original packaging and/or the damages goods. Please take notice! Please always save

the packaging until the DPD claims department has concluded the research into the claim.

Document 6. The contents and weight of the Parcel.

Document 7. All purchase and sale invoices and all other data which is relevant for determining the value of the

Parcel and/or the cause of the damages. Please take notice! With the Easy Return Service, providing

the purchase invoice is mandatory.

Processing time for a claim

The employees of the DPD Claims Department will begin processing a claim, which has been transferred by the Custro-

mer Service, immediately during office hours on work days. The Principal will receive a first notification with two work

days. As soon as all the requested document have been received, a final decision regarding the claim will be made.

Please take notice when using the Easy Return Service! DPD aims to respond as quickly as possible to any inquiry by

the Principal regarding the status of a Parcel. In the case of the Easy Return Service, DPD will responds within 30 days

on the condition the barcode number of the Parcel Label has been provided by the Principal.

Indication of the maximum level of liability

If a Parcel has not been scanned at a DPD Depot.

Cross-border transportation

by road

Max 8.33 SDR per kg

Domestic transport by road

Max. 3.40 per kg

If a Parcel has been scanned at a DPD Depot

Max. 520 per Parcel

If a Parcel is or was supposed to be sent through a

DPD ParcelShop

Cross-border transportation

by road

Max 8.33 SDR per kg

Domestic transport by road

Max. 3.40 per kg


Page 21 MC/112013


If a Parcel was shipped through DPD Transportation by air

Max. 19 SDR per kg

Easy Return Service

Max. 500 per Parcel, which is the maximum level of liability

for universal postal services, where the

Procurment Value is the determining factor.

Please take notice! The above list is only an indication. The substantive assement will be performed on the basis of article 6 of the

General Terms and Conditions. A claim may be rejected. It is possible that less than the above indication will be paid out.

VAT

Any claims paid by DPD are exempt from VAT. DPD will not charge VAT over the owed amount. Any VAT which the Principal has paid

as part of the Procurement Value must be claimed from the Tax authorities through a VAT declaration.


Page 22 MC/112013


13. When is an advance deposit by the Principal required?

DPD may periodically perform a credit check regarding the Principal.

Step 1. If the credit check shows that the liquidity situation of the Principal is such that performance of the payment

obligations may be breached, then the Principal will pay an advance deposit or supplement an earlier deposit at

the first request from DPD within 5 working days after the request is made. DPD will only perform its obligations

after the advance deposit has been received. DPD retains the right to suspend, set aside or terminate any obli-

gations if no advance deposit is received within 5 work days, without DPD being liable for any damages.

Step 2. If the Principal pays an advance deposit, he will receive a confirmation thereof in writing.

Step 3. The advance deposit will be offset against outstanding invoices, interests, costs and/or other claims:

a. If the Principal has a payment obligation towards DPD.

b. If parties or a party terminates the Agreement or the agreement with regards to the advance deposit or if

these agreements are ended through any other way or for any other reason.

c. If the Principal is or is declared to be in suspension of payments / creditor protection as meant in article 214

of the Dutch Bankruptcy Act (Faillissementswet) or if the Principal is or has been declared bankrupt.

d. If parties for any reason not mentioned above is unable to perform the Agreement or the agreement regard-

ing the advance deposit.

Step 4. DPD will inform the Principal at first request of the actual amount of the advance depost. If the balance is posi-

tive after the Agreement has ended, this will be paid within two months after the agreement with DPD has end-

ed. DPD is under no obligation to pay any interest in relation hereto.

Step 5. DPD retains the right to at all times perform a new credit check, but will first do this at least one year after

receiving the first advance deposit. On the basis of the outcome of the credit check DPD may decide to refund

the advance deposit, to require the advance deposit be supplement or that a new deposit must be paid.


Page 23 MC/112013


PART E. INTELLECTUAL PROPERTY AND PRIVACY

14. Who is the rightful claimant to the Intellectual Property?

Use of the Software

The use of the Software is of great importance in order to expedite the Services. This is why DPD makes the Software,

which has been specifically developed for DPD, available to the Principal

If the Principal uses the Software, DPD provides a non-exclusive, non-transferrable, revocable license to the Software.

All Intellectual Property rights with regards to the Software remain with DPD or its affiliated companies. The Principal is

forbidden to make copies of the Software or duplicate the Software in any other way. Any hardware loaned out by DPD

remains property of DPD. The Principal is responsible to the correct use of the Software and any hardware made availa-

ble. DPD is not liable for any direct or indirect damages caused by Software or hardware, regardless of the (improper)

use thereof.

Logo

The DPD logo is a part of the Intellectual Property of

DPD.

The DPD logo is protected by the Benelux Intellectual Property law, but also by the Wipo (World Intellectual Property

Organization). This means the Principal is not allowed to manipulate the DPD logo entirely or partly and the Principal

may not use the DPD logo in any form of communication (such as folders, brochures or, for example, leaflets). The Prin-

cipal may not use the DPD logo on its own website or make public or duplicate the logo in any way. The unauthorised

public use or duplication of the DPD logo in any way is a breach of the Intellectual Property right of DPD and is therefore

prohibited by law.

Miscellaneous Intellectual Property

All Intellectual Property right and any other rights under the Dutch Copyright Act 1912, the Dutch Patent Act 1995 and

the Benelux Treaty for Intellectual Property (BVIE) for texts on www.dpd.nl and other texts, inventions, techniques in the

broadest sense of the word made or commissioned by DPD are owned by DPD or a designated third party.


Page 24 MC/112013


15. What about privacy?

Personal information

In order to perform the Services, DPD must process the personal information of the Consignees. This information must,

for example, be provided to the Carrier or the DPD ParcelShop. As such, the Principal agrees to allow DPD to process

the personal information of the Consignees during the performance of the Services.

Verantwoordelijke

The Principal guarantees that he will conform to the requirements as set forth in privacy legislation (including the Dutch

Act on the Protection of Personal Information) in relation to the Consignee in the capacity as Responsible Party as meant

in the Dutch Act on the Protection of Personal Information. The Principal indemnifies DPD for any direct or indirect claims

related hereto.

Provision of personal information

If and insofar any personal information of the involved parties will be provided by DPD to the Principal, the Principal will

alow DPD to process the personal information of the Consignees during the performance of the Services. The Principal

guarantees that he will conform to the requirements as set forth in privacy legislation (including the Dutch Act on the

Protection of Personal Information) in relation to the aforementioned involved parties in the capacity as Responsible

Party as meant in the Dutch Act on the Protection of Personal Information. The Principal indemnifies DPD for any direct

or indirect claims related hereto.


Page 25 MC/112013


PART F. OPTIONS

16. Option: DPD ParcelShop

(A) For the shipment of a Parcel through a DPD ParcelShop the following procedure applies

Shipment through a manned DPD ParcelShop

Step 1. The Principal checks whether a Parcel may be shipped through a manned DPD ParcelShop on the basis of Part

C of the DPD Manual. De Opdrachtgever controleert aan de hand van Deel C van de DPD Manual of het Pakket

via een bemande DPD ParcelShop kan worden verzonden.

Step 2. The Principal creates a Parcel Label by using the Software and applies this Parcel Label to the Parcel in such a

way that it cannot be removed. Please take notice! The Principal is obligated to enter the correct weight of the

Parcel in the Software..

Step 3. The Principal may ship the Parcel through a DPD ParcelShop within ten calendar days after the Parcel Label

has been created. The Parcel Label expires after this period. The Principal will not receive a refund if the Parcel

Label has not been used within the 10 calendar day period. The Principal will receive a receipt after the DPD

ParcelShop has received the Parcel.

Shipment through an unmanned DPD ParcelShop

Step 1. The Principal checks whether a Parcel may be shipped through an unmanned DPD ParcelShop on the basis of

Part C of the DPD Manual.

Step 2. The Principal enters the correct data for the Parcel Label using the Software.

Shipment with QR-code

Step 2.1. After successfully filling in the data, DPD will send a QR-code to the mobile phone of the Prin-

cipal. If the Principal provides the QR-code to a third party, the Principal accepts any and all

risks from that act. The QR-code is valid for 10 calendar days and expires after this period. No

refund will be given for an expired QR-code.

Step 2.2. During the period in which the QR-code is valid, the Principal may go to any unmanned DPD

ParcelShop. If the QR-code is scanned at the unmanned DPD ParcelShop, a Parcel Label will

be printed, which the Principal must apply to the upside of the Parcel. After the Parcel Label

has been applied, the Principal must place the Parcel in to the hatch of the unmanned DPD

ParcelShop. The Principal will then receive a digital receipt that the Parcel has been received.

Shipment with Parcel Label

Step 2.1. The Principal creates a Parcel Label by using the Software and applies this Parcel Label to

the Parcel in such a way that it cannot be removed. The Principal may ship the Parcel through

a DPD ParcelShop within ten calendar days after the Parcel Label has been created. The

Parcel Label expires after this period. The Principal will not receive a refund if the Parcel Label

has not been used within the 10 calendar day period.

Step 2.2. After the Parcel Label has been applied, the Principal must place the Parcel in to the hatch of

the unmanned DPD ParcelShop. The Principal will then receive a digital receipt that the Par-

cel has been received.


Page 26 MC/112013


Combination with Options

Shipment from a DPD ParcelShop is not possible in combination with Limited Quantities of dangerous goods, other Op-

tions, and with DPD Express Services / DPD Guarantee (transportation by road) or DPD Classic Intercontinental / DPD

Express (transportation by air).

(B) The following procedure applies for the delivery of a Parcel through a DPD ParcelShop.

Delivery through a manned DPD ParcelShop

Step 1. The Principal checks whether a Parcel may be delivered through a manned DPD ParcelShop on the basis of

Part C of the DPD Manual. The same requirements for shipping a Parcel through a manned DPD Parcelshop

apply.

Step 2. The Principal will create a Parcel Label by using the Software. The Principal will indicate that the Parcel must be

picked up at a manned DPD ParcelShop by the Consignee.

Step 3. The Consignee can pickup the Parcel after a valid identity document has been provided and checked. The Par-

cel can only be picked up by the Consignee himself and not by another party.

Step 4. If the Parcel is not picked up within 7 calendar days from the DPD ParcelShop, the Parcel will be returned to the

Principal. No restitution of the costs for the shipment will be given.

Delivery through an unmanned DPD ParcelShop

Step 1. The Principal checks whether a Parcel may be delivered through an unmanned DPD ParcelShop on the basis of

Part C of the DPD Manual.

Step 2. Principal will create a Parcel Label by using the Software. The Principal will indicate that the Parcel must be

picked up at an unmanned DPD ParcelShop by the Consignee.

Step 3. When the Parcel arrives at the unmanned DPD Parcelshop, DPD will send the Consignee a mms message or e-

mail with a QR-code, with which the Parcel may be picked up. If the Consignee provides the QR-code to a third

party, the Principal accepts any and all risks from that act. If the Parcel is not picked up within 7 calendar days,

the Parcel will be sent back to the Principal. The Principal will not receive any refunds if the Parcel is not picked

up.

Step 4. If the Parcel appears to be damages, the Consignee must contact Customer Service as soon as possible. The

phone number for Customer Service is printed on the pickup notification and/or shown at the unmanned DPD

ParcelShop.

Not at home?

When a Parcel should have been delivered through DPD Classic Services (by road), but the delivery attempt has not

succeeded, both the Principal and the Concignee can instruct DPD to have the Parcel delivere to a manned or un-

manned DPD (ParcelShop). In that case, Steps 1, 3 and 4 must be checked.

Please take notice!

A Parcel cannot be delivered through another method of delivery once the Parcel has arrived at a DPD ParcelShop. If a

Parcel can not be delivered at the requested DPD ParelShop due to unforeseen circumstances, it will be delivered

though the nearest DPD ParcelShop.


Delivery through a DPD ParcelShop is not possible in combination with Limited Quantities of dangerous goods, other

Options except for DPD Predict, or with DPD Express Services / DPD Guarantee (transportation by road) or DPD Classic

Intercontinental / DPD Express (transportation by air).


Page 27 MC/112013


(C) Return Shipment through DPD ParcelShop

A Parcel may be sent back to the Principal by the Consignee or the recipient through both manned and unmanned DPD

ParcelShops. The following procedure applies.

Step 1. If the Principal wishes to use this Option, this must be explicitly agreed upon in writing with DPD.

Step 2. Principal checks whether a Parcel may be returned through a (un)manned DPD ParcelShop on the basis of Part

C of the DPD Manual. The same requirements for shipping a Parcel through either manned or unmanned DPD

Parcelshops apply (see paragraph 16 (A)).

Step 3. The Principal will provide the Consignee with the Parcel Label and will provide him with instructions regarding

the return shipment of the Parcel.


A return shipment through a DPD ParcelShop is not possible in combination with Limited Quantities of dangerous goods,

other Options or with DPD Express Services / DPD Guarantee (transportation by road) or DPD Classic Intercontinental /

DPD Express (transportation by air).


Page 28 MC/112013


17. Option: return shipment through Easy Return Service

A Parcel may be returned from most countries in Europe with the Easy Return Service. The return shipment will be per-

formed by the universal postal service. All the possibilities are states on www.dpd.nl. Easy Return Service has the follow-

ing conditions:

Step 1. The Principal will check whether a Parcel may be shipped through the Easy Return Service on the basis of Part

C of the DPD Manual.

Step 2. The universal postal services will only accept Parcels if the Principal has sent the Consignee or another recipi-

ent the Parcel Label in advance and if the Parcel Label has been applied to the Parcel in such a way that it can-

not be removed. Such a Parcel Label is valid for 30 calendar days.

Step 3. The Easy Return Service entails two delivery attempts. After the second delivery attempt, the Parcel will be

delivered to a post office. The Parcel may then be picked up within three weeks. If the Parcel is not picked up

within this period, it will be returned to the sender.

For the Option Easy Return Service a charge of 1.94 applies for every NC-Parcel and for Parcel Labels which cannot

be processed or are illegible a charge of 0.50 applies. For example: Parcel Labels cannot be processed and/or are

illegible if the markings have faded or overlap or if the parcel labels has been creased.

Miscellaneous

Please take notice!

Monetary paper, such as tickets, gift vouchers or value vouchers are excluded from the Services. A Parcel may not con-

tain glassware (unless the packaging has been agreed upon beforehand with DPD in writing), may not be marked with

text such as, or similar to, fragile or handle with care, may not be made of metal or wood and may not be bundled with

a different Parcel. The Parcel Label must be applied to a flat surface, but not the largest surface.

Combinatie met Opties

Easy Return Service is not possible in combination with other Options.


Page 29 MC/112013


18. Option: Predict

Predict is the sending of a message through e-mail or SMS to the Consignee prior to the delivery of the Par-

cel. For the Predict option the following applies:

Step 1. The Predict Option is only available if explictly agreed upon in writing with DPD.

Step 2. The Principal must check whether Predict is available (see www.dpd.nl for all the possibilities).

Step 3. DPD will send the Consignee prior to the first delivery attempt by the carrier an e-mail or SMS-message regard-

ing the delivery day and the timeframe within which the Parcel is likely to be delivered.

Step 4. Prior to the first delivery attempt by the Carrier, but after the e-mail or SMS has been sent, the Consignee can

submit the following changes:

(a) the delivery address and the delivery date after receiving an e-mail through www.nieuwelevering.nl; or

(b) the delivery date through timely responsing to the SMS. The Principal can change the delivery location by

contacting DPDs Customer Service. If the Consignee and the Principal submit contradictory changes, the

changes from the Principal will prevail.

While DPD will try its best to carry out a change, the Principal and the Consignee cannot derive any rights from a submit-

ted change of delivery date and/or timeframe.

Please take notice!

DPD is not liable if the e-mail or SMS-message from DPD to the Consignee contains an incorrect delivery date or

timeframe, unless in the case of intent or gross negligence.


Page 30 MC/112013


19. Options: Saturday Delivery

Step 1. The Principal check www.dpd.nl for the possibilities.

Step 2. The Principal submits through myDPD/DelisPrint that a Parcel must be delivered on a Saturday.

Step 3. The Parcel will be picked up by the Carrier on Friday. If the Parcel is provided to the Carrier before Friday, it will

not be delivered on Saturday, in which event the Principal is not eligible for a refund.

Step 4. The delivery attempt on Saturday will be before 18:00 (06:00 PM). If a delivery attempt is not made, the charge

for the Saturday Delivery option will be refunded. If the delivery attempt is unsuccessful, another delivery at-

tempt will take place on Monday, in which case the Option will not be refunded.

Combination with Options/products

Saturday Delivery is not possible in combination with the Options predict and COD or with DPD Express Services / DPD

Guarantee.


Page 31 MC/112013


20. Option: C.O.D. (Cash on Delivery)

In the cases the Principal requires the Consignee to pay cash on delivery. The Carrier will then collect the

C.O.D. amount when delivery the Parcel to the Consignee. The following applies to this Option:

Step 1. The Principal will need to check if DPD offers the C.O.D. (see www.dpd.nl for all possible scenarios)

Step 2. The Parcel may not be sent for a higher value than the invoice value of the Parcel. The maximum

C.O.D. amount is 2.500. Once the Parcel has been submitted, the C.O.D. amount cannot be

changed.

Step 3. The Principal must use the Software to enter into myDPD/DelisPrint the C.O.D. specifics of the Par-

cel. If DPD has not received the datafile in time, regardless of the reason, the C.O.D. Parcel will not

be delivered.

Step 4. The Parcel must have a C.O.D. Parcel Label provided by DPD or authorised in advance and in writ-

ing.

Step 5. The Carrier will deliver the Parcel to the Consignee. Carriers will not accept any other method of

payment than cash money in Euros.

Step 6. The Carrier will pay the C.O.D. amount to DPD. DPD will then transfer the funds within 10 work days

to a dutch bankaccount number provided by the Principal.

Instructions by the Principal which deviate from earlier instructions are not binding for DPD, unless explicitly

confirmed in writing by DPD. DPD is only liable for the Procurement value of the Parcel if the C.O.D. Options

is used. DPD will not pay any interest for the received C.O.D. amount.


C.O.D. is possible in combination with DPD Classic Services (transportation by road) and DPD Express Ser-

vices (transportation by road).


Page 32 MC/112013


21. Option: Collection Request

If the Principal wishes for the Parcel to be picked up at a third party, DPD recommends a Collection Request Option.

Step 1. The Collection request can be made via MyDPD/DelisPrint. If DPD receives the request on a work day before

16:00 (04:00 PM), the first collection attempt will be on the next work day. If the first collection attempt is unsuc-

cessful, one more attempt will be made, unless the first attempt was unsuccessful due to (someone at) the

pickup location refusing to cooperate with the collection attempt.

Step 2. To ensure that the Parcel can be sent to the Consignee, it must have a Parcel Label. The Carrier will bring the

Parcel Label and will apply the label to the Parcel under the supervision of staff at the collection location.

Step 3. The loading and labeling of Parcels may be a precarious proces. For that reason the staff at the collection loca-

tion must supervise the process, as they are responsible. Staff at the collection location may only give the Par-

cel to the Carrier after the Carrier has provided a receipt. The Principal must inform the staff at the collection lo-

cation to follow these instructions carefully.


Collection Request is a return implementation without additional Options being available.


Page 33 MC/112013


22. Option: Higher Insurance

In a number of cases the Principal may take out an additional insurance policy up to 13.000 per Parcel (Higher Insur-

ance).

If the Principal wishes to send a Parcel with a high monetary value, a request may be made to DPD to pay claims for a

higher amount than normally agreed upon through the General Terms and Conditions (Higher Insurance). At request of

the Principal claims up to 13.000 per Parcel will be paid. The following conditions apply:

Step 1. The request for this option must be made through the Software (www.dpd.nl) before sending the Parcel. After

entering the required information on the Higher Insurance form, DPD will send a confirmation for the request.

The Principal must store this confirmation carefully.

Step 2. If the Parcel has been insured elsewhere, the option Higher Insurance has no effect. The Principal is obligated

to inform DPD and/or DPDs insurance company thereof, even if no specific request has been made to do so.

Step 3. DPD is obligated to pay an additional insurance premium for the Higher Insurance option, which DPD will

charge to the Principal.

Step 4. Any claim on the grounds of the Higher Insurance option will be done by DPD and only after DPD has received

remuneration from her insurance company for the claim.

Please take notice!

The Option Higher Insurance does not affect the rights and obligations as set forht in the General Terms and Conditions

and the DPD manual. If DPD is not liable for the damages resulting from expediting the Parcel, then the Parcel may not

be offered with the option of Higher Insurance. If the Parcel is offered with Higher Insurance anyway, no claims based on

the Higher Insurance Option will be paid.


Higher Insurance is possible in combination with DPD Classic Services (transportation by road).


Page 34 MC/112013


23. Option: C.U.D. (Collection upon Delivery)

The Principal may request that the Carrier will pick up Parcels from the Consignee at the same that the Carrier delivers

Parcels at the same address (Collection Upon Delivery), in which case the following applies:

Step 1. The Collection upon Delivery request is done through the Software.

Step 2. The Principal will check on www.dpd.nl if C.U.D. is possible.


C.U.D. is a return implementation without any additional applicable Options .


Page 35 MC/112013


24. Option: ID Check

The ID Check Option may be used when the Principal wants the carrier to check the identity of the recipient. The follow-

ing applies:

Step 1. The ID Check Option is only available if agreed upon with DPD explicitly and in writing.

Step 2. The request to perform an ID Check must be made through the Software (see www.dpd.nl). Only after unam-

biguous and unequivocal authorisation in writing from DPD is it possible to make an ID Check request through

the software of the Principal.

Please take notice!

When an ID Check is performed, delivery is only possible to the person for whom the ID Check has been requested. As

such, the Principal must provide the correct and full name and the correct and full address on the Parcel label. An ID

Check can only be done for a specific person. Delivery to an alternate delivery location (article 8) or to a third party (arti-

cle 9) is not possible when using this Option.

Any personal information provided and/or shown by the Consignee to the Carrier is not stored by DPD.

If the Consignee refuses to cooperate with the ID check, DPD will not deliver the Parcel and return the Parcel to the

Principal. No refunds will be given if this occurs.


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25. Option: Palletadministration

The costs for europallets may increase over time. In order to limit these costs, DPD offers an option for the administration

of Pallets. The Principal will get back a maximum of 94% of the europallets (due to use) which were used to submit Par-

cels to the carriers under the following cumulative conditions:

Step 1. The Palletadministration Option is only available if agreed explicitly in writing with DPD.

Step 2. The Principal must request the DPP depot in the Netherlands where are Parcels are delivered by the Carriers to

register the amout of europallets, before the Carrier picks up the Parcels. Only europallets in good condition

which are meant for repeated use will be registered by DPD. At the end of the Agreement all rights regarding

the return of europallets are forfeit.

Step 3. When picking up europallets with Parcels, the Carrier and the Principal will sign a pallet receipt. The number of

submitted europallets will be determined through this pallet receipt excluding all other options to provide evi-

dence to the contrary.

Step 4. The europallets with Parcel will be delivered by the Carrier to a DPD depot in the Netherlands before the Par-

cels are delivered to the Consignees.

Step 5. The request for the return of europallets must be done In writing and within 60 (sixty) work days after the eu-

ropallets have been submitted. After this period the europallets will not be returned. A request must be for a

minimum of 30 europallets.

Step 6. After a valid request has been made, the europallets will be returned with 20 (twenty) work days by a Carrier to

the Principal. If the request is for less than 30 europallets, the Principal can (at his own cost) pickup the claimed

europallets after making an appointment at the DPD Depot where the europallets have been brought. The Prin-

cipal must then bring the pallet receipt, as these must be signed by both DPD and the Principal during pickup of

the europallets.

Dpd+Manual 112013 Eng

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