Digital Strategy for Philippines Contact Center Recruitment
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Transcript of Digital Strategy for Philippines Contact Center Recruitment
![Page 1: Digital Strategy for Philippines Contact Center Recruitment](https://reader033.fdocuments.in/reader033/viewer/2022060108/554e5c77b4c905b2178b508c/html5/thumbnails/1.jpg)
digital recruitment for contact centers
Robin Leonard, CEO
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CONGRATULATIONS!!!
the Philippines is the leading contact center outsourcing country in the world!
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but…
there are more jobs than people
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how are you going to compete with
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how are you different?
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you already offer
great compensation
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excellent benefits
you already offer
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work-life balance
you already offer
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how are you going to compete with
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traditional recruitment methods
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job fairs are good exposurebut cost a lot of money
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referral programs workbut they are not consistent
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recruitment websites are competitivemany alternative offers
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everybody is doing the same thing
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how can you win recruits?
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pwede.(it’s possible)
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• meet your recruitment targets• win recruits over competitors• maintain profitability
imagine if you could
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the answer is digital.
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there are five simple strategies.
listen carefully.
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1. call to action.2. compelling content.3. be sociable.4. digital protagonist.5. be intelligent.
five simple strategies.
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1. call to action.
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1. call to action.
just one
digital channels should intuitively lead recruits to
where they can apply
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digital channels should intuitively lead recruits to
where they can apply
I want a better job.
1. call to action.
just one
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2. compelling content.
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pass a contact center interview
2. compelling content.
it’s got to be useful.
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2. compelling content.
it’s got to be unique.
follow the trends
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how to talk to that girl opposite my cubicle?
2. compelling content.
it’s got to be interesting.
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organically awesome
2. compelling content.
content should enrich their lives
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3. be sociable.
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3. be sociable.
engage outside your ecosystem.
a. listen
b. engage
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be responsive.
if you are active, you exist.
3. be sociable.
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4. the digital protagonist.
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4. the digital protagonist.
develop online ambassadors.
connect with influential people
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4. the digital protagonist.
make it easy for users to create content.
anybody can meme
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4. the digital protagonist.
involve your staff.
your own captive audience
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5. be intelligent.
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compare yourself to best practice.
there’s no shame in copying…
5. be intelligent.
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5. be intelligent.
use tools to your advantage
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perfection is a process.
try. learn. Improve.
5. be intelligent.
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if you use the right tools.
try. learn. Improve.
5. be intelligent.
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make real-time decisions using hard data.
5. be intelligent.
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1. call to action.2. compelling content.3. be sociable.4. digital protagonist.5. be intelligent.
five simple strategies.
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how does this help you?
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call to actioncontentsociable
digital protagonistintelligence
increase % online applications
increase brand awareness and searchability
exist online and in minds
word of mouth marketing
let the data do the talking
benefits:
more applicants.
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more applicants.
intelligent digital marketing
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the bigger secret is.
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nobody is doing it well.
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we can make this easy for you.
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intelligence.
strategy.
execution.
we are geared to be your digital partner
We listen, analyze and understand your digital environment to understand how you can optimize
Our team of digital experts use intelligence to identify your communication, keyword, digital and content strategies
We work closely with you to implement an array of digital services from blog writing to search engine optimization
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digital recruitment for contact centers
Robin Leonard, CEO
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www.allfamous.asia
please approach me after this, my name is Robin.