Developing Powerful Communications Skills
Transcript of Developing Powerful Communications Skills
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Developing Communications Skills
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What is Communication?
Communication can be defined as the process by which
people share ideas, experience, knowledge and feelings
through the transmission of symbolic messages.
The means of communication are usually spoken or
written words, pictures or symbols.
But we also give information through body language,
gestures, and looks, facial expressions can show how we
feel and what we think about an issue or another person.
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Functions of Communication
Control
Motivation
Emotional Expression
Information
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What are the most common ways
we communicate?
Written Word
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Communication Fundamentals
Direction:
Downward
Upward
Crosswise
Networks:
Formal
Informal
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Hierarchy Level
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
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Barriers to Effective Communication
Filtering
Selective Perception
Emotions
Language
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The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)Barrier
Barrier
Medium
Feedback/Response
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Characteristics of Effective Communications
Effective communication requires the message to be:
Clear and concise
Accurate
Relevant to the needs of the receiver
Timely
Meaningful
Applicable to the situation
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Characteristics of Effective Communications
Effective communication requires the sender to:
Know the subject well
Be interested in the subject
Know the audience members and establish a rapport with them
Speak at the level of the receiver
Choose an appropriate communication channel
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Characteristics of Effective Communications
The channel should be:
Appropriate
Affordable
Appealing
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Characteristics of Effective Communications
The receiver should:
Be aware, interested, and willing to accept the message
Listen attentively
Understand the value of the message
Provide feedback
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Basic Communication Skills Profile
Meaning:
Listening Is With The Mind
Hearing With The Senses
Listening Is Conscious.
An Active Process Of Eliciting Information
Ideas, Attitudes And Emotions
Interpersonal, Oral Exchange
Communication Order Learned Extent Used Extent TaughtListening First First Fourth
Speaking Second Second Third
Reading Third Third Second
Writing Fourth Fourth First
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Why Communication for you?
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Why Communication is important?
Essential business skill
Opportunity to communicate ideas
Persuade people
Motivate people
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Characteristics of Effective Communicator
An effective verbal communicator:
Clarifies
Listens
Encourages empathically
Acknowledges
Restates/repeats
An effective nonverbal communicator:
Relaxes
Opens up
Leans toward the other person
Establishes eye contact
Shows appropriate facialexpressions
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Speaking ability Mannerisms in
Communication
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Speaking ability
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How you sound
• use expression and tone
• be natural
• eliminate filler phrases
…….ER….UMMM….AHH….WELL...
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• dry mouth
• butterflies - wildly thumping heart
• tight throat
• trembling hands
• mannerisms
• amnesia!
Overcoming nervousness
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Dry Mouth
• have a glass of water on hand
• bite the end of your tongue…gently!
• stay away from caffeine, chewing gum, alcohol or antihistamines
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Butterflies
• take long deep breaths
• stand up straight
• unclench your hands and fingers
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Trembling hands
• don’t hold anything long
• rest your hands on the podium
• gesture naturally
• don’t jam them in your pockets
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How you look
Mannerisms to avoid!
• jangling coins or keys
• fiddling with earrings, hair, tie, pen…..etc
• tapping finger nails, pen, pencil, feet
• scratching - anything!
• biting your nails. fingers, pens....
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Amnesia
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Amnesia
• make notes
• pause to gather your thoughts
• rehearse
fainting at this point is not a good idea!
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Presentation Skills
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Presentations
What is the first thing you do when told
“you have to give a presentation”?
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Presentation Skills
Ideas, concepts or issues talked about or spoken to a group or
audience
Public speaking is one of the most feared things
“ I could make a fool of myself ”
Skills required to give a good presentation can be developed
Preparation is the Key
Wh k d i
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What makes a good presentation
Planning Practice
Performance
Aspects in the development of a good presentation
Self Centered (Self)
Audience Centered (Audience)
Subject Centered (Material)
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Planning
The first thing to do is to plan.
• What do you want to achieve?
• Why is it important?
• How are you going to present it?
• How will you make them remember it?
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Practice
• channels of information
• how you look
• how you sound
• overcoming nervousness
• using visual aids
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H l k
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How you look
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How you look - Facial expression
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How you look - Facial expression
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How you look - Facial expression
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How you look - Facial expression
• relax you face - it shows how you’re feeling
• smile
• do a facial warm up
• let your expression be your armour
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Kinesics in Communication
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Kinesics Personality As Communicative Skill
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Face & eye
• Feelings, attitudes & emotions- more than body
• Sarcastic comments/ sincere
•
Eyes- lying
• Establish bond
• Involve
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EYES (AS YOU SEE THEM)
Eyes - upward to the right (their left).
Trying to recall memories.
Eyes - upwards to the left (their right).Creating visual images (we think in pictures).
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A hand over the mouth whilst talking indicates deceit.
A desire to try and stop the words coming out of the mouth.
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Is an evaluation gesture.It is generally a positive evaluation of your ideas,
suggestions, information or requests.
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The lowered stapling of the hands indicates listening,
and can also be a negative confidence gesture.
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The scratch to the back of the neck indicates uncertainty.
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It can mean nervousness or deceit.
It can mean a desire to shut out the words they are hearing,
or the words aren't 'going in'.
they've heard enough.
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Hot under the collar!
People touch their face 10 times more than normal
when they feel uncomfortable. When you lie, you
feel a tingling sensation around your face and neck,
and feel you need to touch or relieve the area.
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Clasped hands in front of the body are a barrier signal,
seeking reassurance.
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Here's the mother of all confidence gestures.
This gesture can denote even arrogance.
The most supreme will be
when the chair is tilted back onto two legs.
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Crossed legs can be comfort, but often indicate negativity.
Holding a clipboard
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This is extremely negative.
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Indicate lethargy.
They maybe don't want to be there
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It normally indicates mild confrontation and stubbornness
at that point.
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This is blatant territorial ownership. Claiming territory.
It could easily be disregard of other people's territory
if it were say your feet on someone else's desk.
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This is an aggressive gesture, indicating their hidden behavior
as being aggressive.
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Watch for people's feet movements.
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WET FISH from a man this normally means a weak character,someone who is easily persuaded.
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THE BONE CRUSH handshakeIt's a show of strength and dominant character to the extreme.
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A palm down handshake indicates control.
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Summary
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y
• plan and practice your presentation well
• dress appropriately
• be aware of your body language
• make good eye contact
• eliminate filler phrases
• use tone, volume and expression
• RELAX AND ENJOY!
WHAT MAKES A RIGHT COMMUNICATIVE
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PERSONA
Clothes : 23%
+
Gestures : 57%
+
Facial expressions : 20%
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THANK YOU
FUTURE PROFESSIONALS