Developing Unified Communications Apps
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Developing Unified Communications AppsKyle MarshPrincipal Program ManagerUnified CommunicationsMicrosoft [email protected]
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Communications Transformation
1837 1876 1984 2007
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Opportunity Software Brings
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Software-Powered VoIP
Connect to the right people
and information
Click to Communicate
within MS Office and
other applications
Work Together in real-time
from anywhere
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Streamlined CommunicationStreamlined CommunicationStreamlined CommunicationStreamlined CommunicationOperational ControlOperational ControlOperational ControlOperational Control
Extensible VoIP FoundationExtensible VoIP FoundationExtensible VoIP FoundationExtensible VoIP Foundation
How Enterprises Are Moving Forward
PBX / IP-PBXPBX / IP-PBXPBX / IP-PBXPBX / IP-PBXLCS / OCSLCS / OCSExchangeExchange
Office Office SystemSystem
LCS / OCSLCS / OCSExchangeExchange
Office Office SystemSystem
ADADADAD
Consistent ExperienceConsistent ExperienceConsistent ExperienceConsistent Experience
Communications PlatformCommunications PlatformValue-Added Feature ServersValue-Added Feature Servers
Communications PlatformCommunications PlatformValue-Added Feature ServersValue-Added Feature Servers
BusinessApps
Smart Unified ClientsSmart Unified ClientsSmart Unified ClientsSmart Unified Clients
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Unified Communications
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What Should Developers do?
• Contextual Collaborations• Communications Enable your Services and Business
Processes• Extend and Enhance Enterprise Communications
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Communications Enable your Services and Business Processes
• Supply services over Unified Communications• Send an alert to a user that they need to call a customer.
Text and/or Voice• Start a conversation with a user when they become available
and have expense reports to approve. Show information from the reports and ask for approvals
• Use the IM Channel to send structured data– Control a PBX– Control an audio conference provider– Shared data and client coordination
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Extend and Enhance Enterprise Communications
• Communications Server is the center of Enterprise Communications
• Communications Server Applications– Routing Applications– Authorization – Ethical Walls– Call Center Routing– Content Logging – Filtering/Virus Scanning– Billing– Translation
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Contextual Collaboration
• Communicate with the right person at the right time• Your applications are the “Contact List”• Use the Standard Communications Experience via Office
Communicator Automation• Your application can be a first class communications client
– VoIP – 2 party and multiparty– Video – 2 party and multiparty– Drive Conferencing– Instant Messaging– Call Control of a desktop phone
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Public Beta
Public Beta
Unified Communications Devices Specification
Interoperability Specification
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Communicator Automation• Fastest and Easiest way to
add Communications to your Applications
• Used by Office and SharePoint
• COM control can be access from web pages, VB, .NET, C++
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Communicator Automation Tools
• NameCtrl ActiveX that is installed by NameCtrl ActiveX that is installed by Microsoft Office 2003 and 2007 Office systemMicrosoft Office 2003 and 2007 Office system
• Presence Controls from MSDNPresence Controls from MSDN
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ShortCuts (Shell Extensions)
tel: Brings up phone view but does not dial
callto: Brings up phone view but does not dial
sip: Bring up Conversation Window. If the user self, email
sips:
If in TLS, Bring up Conversation Window. If the user self, email
In not TLS, dialog box stating high security is required
conf: PSTN Conference Control
im: Conversation Window
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Communicator Extensibility
• 2005 Features– Custom Tabs– Session invites– Custom Help menu– Shell extensions– Automation API
• 2007 Features– Highly visible tabs – Extensible conversations– Application Integration (Invocation of collaboration apps)– Contextual conversations– Custom presence states– Contact properties
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2007 Extensibility
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2007 Custom Presence States
• Support for granular presence states
• Intelligent presence setting from desktop applications– API to set and get these
states
• Admin level control
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Browser Based Applications
• DHTML/JavaScript/AJAX• Consistent behavior across IE,
FireFox and Safari• Supports Single Sign On to avoid
user having to re-enter credentials• Call Deflects• No Voice/Video today
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Example HTML Controls
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Web Based Contextual Communications
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Custom Communications Clients
• UCC APIs for Windows based applications– Communicator 2.0 built on UCCP
• AJAX Service for browser based applications– Communicator Web Access build on AJAX Service
• AJAX Service for non-Windows based applications
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Custom Communications Clients• Communications Enabled Applications
– Add some communications functionality to applications. – Highly immersive applications
• Helper Applications– Contact Management– Broadcast IM
• Role Agents– Use Presence to front a group
• Full Unified Communications Clients– VoIP, Video, IM, Presence, Custom Presence– Call Center Clients
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Custom Communications Client
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Unified Communications Enable your Services and Business Processes
• Service adds UC Endpoint functionality– Send/Receive Instant Messages, VoIP, Video– 2-Party and Multi-Party
• UC enabled services require very different scale then client endpoints
– 1,000 of messages a second– 1,000 of endpoints per server
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High Scale Communications Endpoint
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.NET Applications
• New for 2007 fully managed code assembly
• Enables developers to create highly scalable endpoints for Alerts, Broadcast IM, Query/Response BOTs and large multi-party Instant Messaging
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Non-Windows Applications
• AJAX Services built on managed UC Assembly
• Applications can use HTTP GET/POST to access AJAX Service
• Alerts, Query/Response applications possible
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OCS 2007, Speech Server
• Used by Exchange 2007 Unified Messaging for messaging and Auto Attendant
• Visual Studio IVR authoring environment
• ASP.NET hosting environment
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Unified Communications Enabled Service
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Enhance Enterprise Communications• Microsoft Unified Communications is based on
Session Initiation Protocol (SIP) and SIP Instant Message and Presence Leveraging Extensions (SIMPLE) for signaling
• All SIP signaling travels from clients to the Communications Server.
• Applications can intercept and modify or log the SIP/SIMPLE traffic to change the way communications take place
• Applications can also use SIP SDP and knowledge of ICE/RTC/STUN/TURN to effect media (VoIP, Video)
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Communications Server Extensibility
• Knowledge of SIP/SIMPLE Required
• Microsoft SIP Processing Language
• .NET Assembly to marshal SIP traffic between processes
• OCS Features Implemented this way:
– 2007 VoIP Call Routing – IM Filter for Links and File
Transfers– Client Filter
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Platform Fundamentals
Future Platform Themes
Scalable Extensible Manageable MultimodalService ready
Common Conceptual Framework
ContextualCollaboration
BusinessProcess
Communication
InformationAccess
Customer Care
&Self Service
EnhancedCommunication
&Interoperability
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What Should You Do?
Communications Enable Your Services and Business Processes
Alerts, Query/Response BOTs, ChatAlerts, Query/Response BOTs, Chat
Enable Contextual Communications in your applications
Web-based apps, Smart Client apps, other platformsWeb-based apps, Smart Client apps, other platforms
Enhance the collaboration process
Archiving, logging, filtering, connectingArchiving, logging, filtering, connecting
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Resources
RTC APIhttp://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnanchor/html/ancrtc.asp?frame=true
Samples:Group Alertshttp://www.microsoft.com/downloads/details.aspx?familyid=818ff21b-4610-4072-bfa9-6fb7cbc75c81&displaylang=en
Role Agenthttp://www.microsoft.com/downloads/details.aspx?familyid=818ff21b-4610-4072-bfa9-6fb7cbc75c81&displaylang=en