Der Test Manager ist tot - lang lebe der Test Master

TEST MASTER: STOP MANAGING AND START MASTERING

About Silvio Moser

Co-‐founder and CTO of SwissQ Management Consultant, Test Master, Trainer

20-‐plus year career in IT as developer, business analyst, tester, and project leader

Co-‐founder of Swiss TesJng Board (naJonal branch of ISTQB)

SwissQ

A Switzerland-‐based IT consulJng company, specializing in tesJng and requirements

engineering, with a focus on agile methodologies SwissQ organizes the Swiss TesJng Day

and acJvely drives innovaJon

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TODAY’S TEST MANAGER ROLE

Today’s Test Manager Role

q  “Managing” is a big part of the job →  Plan and re-‐plan tesJng acJviJes →  Set-‐up and configure test management tool (even if it is "just” Excel) →  Maintain test cases and aYributes →  Organize and document test meeJngs (status, defect, review, …) →  Schedule and coordinate test sessions →  Create and update test reports →  …

The person responsible for project management of tesJng acJviJes and resources, and evaluaJon of a test object. The individual who directs, controls, administers, plans and regulates the evaluaJon of a test object.

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FIT FOR PURPOSE?

It Used To Be Simple...

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Workload Mgmt

Client

Configura:on Tools

Administra:on Tools

Repor:ng Tools

Then Something Was Added...

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Customer DB

Codes

Documents SOA

Content Acquisi:on

eMail

Web

App

LeDer

Phone

MQ

Tasks

Claims

Redundant Server Farm (7*24h)

Skills

Rules

MQ

SOA

Message Broker

Bridge

SOA

NoJficaJon

Error

Inbound

Sync DB

Workload Mgmt

Client

Configura:on Tools

Administra:on Tools

Repor:ng Tools

There Is More To Come...

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Customer DB

Codes

Documents SOA

Content Acquisi:on

eMail

Web

App

LeDer

Phone

MQ

Tasks

Claims

Redundant Server Farm (7*24h)

Skills

Rules

MQ

SOA

Message Broker

Bridge

SOA

NoJficaJon

Error

Inbound

Sync DB

And Then…

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Web

App

develope

r.and

roid.com

, Oct 2013

Mobile Browser Market Share

OS Market Share

Android Fragmenta:on

netmarketshare.com, Oct 2013

Web Browser Market Share

Complexity

Technical Content

Interac:on

Level

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How SW Engineering Adapts

q Outsourcing q Architectural Blueprints q COTS q ProliferaJon of Programming Languages q Agile Development q …

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AND TESTING?

From Division Of Roles

Manual Tester

Test Manager

Test Engineer

Test Designer

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To One FuncJon Fits All

Embedded Tester

test management

manual tes:ng

tes:ng

usability

test design regression tes:ng

test automa:on

performance

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Embedded TesJng

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Planning

2

Sprint

Review

Retro-spective

Planning

1 ready

done

Sprint Backlog

Increment

Product Backlog

Daily Scrum

Grooming

Test Estimation

Participation

User Story Testing

Exploratory Testing

Regression Testing

Non-Functional Testing

Story Review Testing Tasks & Stories

Test Reporting

Challenge Done Criteria

Demo

Participation

BUT… WHAT ABOUT INTEGRATION?

Test Master

(agile) test strategy

end-‐to-‐end tes:ng

integra:on

facilitate stakeholder management

orchestra:on

moderate

coaching

Test Master

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Test Master DuJes

q defines and lives the (agile) Test Strategy, q heads the tesJng Community of PracJce, q  coaches people in tesJng roles, q  coordinates all tesJng requirements, q  removes impediments for tesJng, q  controls the “DefiniJon of Done” across all levels, q  facilitates communicaJon about tesJng in and

beyond the team, and q plans and coordinates overall tesJng.

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Source: Test Master job profile at Fortune 500 reinsurance company

Waterfall

Team

Overall

Integrated System

Scrum

RUP

Sync Point Sync Point

System Integra<on Test

Go Live

End-‐to-‐End Test

(final) User Acceptance Test

IntegraJon

Embedded Tester

Test Master

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Team vs Overall

Team

Overall

Embedded Tester

Test Master

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Test Master QualificaJons q  EssenJal:

→  A minimum of 5 year experience in a Soiware Engineering role. →  Experience with waterfall and agile methodologies. →  Experience in a systems tesJng environment working on complex

projects. →  Good working knowledge of database / DWH development / tesJng. →  Financial industry experience. →  Excellent communicaJon and negoJaJon skills.

q  Should have: →  Risk domain experience. →  Experience in global team / structure. →  Advanced Level TesJng CerJficaJon (ISTQB or ISEB) →  Test AutomaJon experJse. →  Experience of unit tesJng best pracJces (Clean Code pracJces).

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Source: Test Master job profile at Fortune 500 reinsurance company

Managing vs. Mastering

Source: Hermann Interna<onal

Holis:c Intui:ve

Integra:ng Synthesizing

Interpersonal Feeling based Kinesthe:c Emo:onal

Organized Sequen:al Planned Detailed

Logical Analy:cal Fact based Quan:ta:ve

Test Master

Test Manager

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The Importance Of Social Skills

CollaboraJon

NegoJaJon

CommunicaJon

Conflict ResoluJon

ModeraJng

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EvoluJon Of The Tester

1990

Testers, if they exist at all, are an exoJc breed, who are not taken seriously.

2000

The field and profession establish themselves; there are more and more testers, oien organized in central teams.

2010

The payoff of tesJng is challenged. Testers have to be resourceful.

2014

Agile methods are widely adoped – death of the tester?

Tester

Test Manager Test Engineer

SW Engineer in Test

Embedded Tester Test Master

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Key Points

q  Keep pace with the changing world of soiware development and increased complexity.

q  Adapt to a new test curriculum. →  Embedded TesJng at team level. →  Test Master at integraJon level.

q  Defines and lives the (agile) Test Strategy. q  Requires strong social skills. q  Individuals and interacJons over

processes and tools.

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STOP MANAGING AND START MASTERING

Der Test Manager ist tot - lang lebe der Test Master

Technology

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