AND QUALITY MANAGEMENT SYSTEM

GROUP MEMBERS Sheikh Saqib AhmadHaroon Arshad Jutt

Thaira YasmeenUme Habiba

Raja Awais Asghar

What is ISO?

• Stand for INTERNATIONAL ORGANIZATIONAL STANDARDS.• It began in 1926 as the International Federation of the

National Standardizing Associations (ISA)• Suspended in 1942 during world war 2• In October 1946, ISA and UNSCC (United Nation standard

Coordinated committee) delegates from 25 countries met in London and agreed to join forces to create the new International Organization for Standardization.

• Promote development of standardization and related activities to facilitate international trade in goods and services, and cooperation on economic, intellectual, scientific, and technological aspects.

ISO STANDARDS:

• ISO 31000 Familyprinciples and general guidelines on risk management• ISO 14000 Familystandards deal with Environmental Management Systems. The standards emphasis a commitment to comply with environmental laws, to continue improving in preventing pollution• ISO 9000 Familydeals with Quality Management. This standard deals with what an organization or business does to meet the customers needs, satisfy regulatory requirements, create customer satisfaction and continually improve performance.

ISO 9000 Series:

ISO 9000• 9001Quality Assurance in Design/Development, Production, Installation, and Servicing• 9002Quality assurance In Production and Installation• 9003Quality Assurance in Final Inspection and Test• 9004 Guidelines

• ISO 9000 and 9004 are guidelines, while ISO 9001, 9002, and 9003 are the categories in which a company may apply for certification

INTRODUCTIONIntroduction Dell Inc. is a privately owned

multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services.

Headquarters Round Rock, TX United state of America

Founder Michael S. Dell

Founded November 4. 1984, Austin Texas USA

Adopted ISO

Benefits of ISO• Controlling Resources.• Helping in Reduction of loss.• Help in Building Customers.• Standard and quality.• Proper Product Designs.• Drive efficiency in business.• New business opportunities.

Documents Requirement• There are two important aspects:• (1) your company has to actually do

everything that is contained in your company's ISO 9001 documentation.

• (1) company not only needs to have a pretty set of ISO 9001 documents but also needs to actually conduct its business according to these documents.

Documents Contents• Quality Manual• Quality Procedures• Quality Policy• Quality Objectives• Process Flow Chart• Work instruction• Records

Documents Contents• Quality Manual• Quality Procedures• Quality Policy• Quality Objectives• Process Flow Chart• Work instruction• Records

Implementation of ISO 9001 Certification in Company• Improved supplier performance and increased profits• Gain new customers and additional business• increased client satisfaction and simpler client

communication• Improved quality management processes• Simpler management reviews• Reduced waste and increased productivity

Supplier

• Tire 1 Supplier• Capability Building and Assessment• Continuous Improvement• Monitoring

New Customer and Additional Business

• Acquisition of ENSTRATIUS• Credant technologies• Gaining new customers

AUDITORS ROLE OF ISO

• Auditors work for certifiers

• Work of AuditorsAudit quality management systems. Decide if the system meets all the requirements (complies with) of the relevant Standard. If so, recommend that a certificate be awarded. Issue the certificate. Return and re-audit the system at intervals to make sure it remains compliant.

They don't: Coach, help you prepare, give advice, tell you what to do or explain how to 'pass'. That is consulting and they are prohibited from doing it; apart from other issues, it would be an obvious conflict of interest.

QUESTIONS

COMMENTS

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