Student Satisfaction Survey &Community College Survey of

Student EngagementMoreno Valley College

Spring, 2011

David TorresDean, Institutional Research

Riverside Community College District

SSS MethodologyDone in conjunction with CCSSE in Spring

2011Each survey had 5 parts

DemographicsImportanceCampus ClimateServicesGeneral Satisfaction

Sample size =284 (2010 sample size = 652).

Demographics79% completed most of their units at MVC,

followed by RCC (16%) and NC (5%)

Sample

2011 MVC

Males 53% 48%

Females 45% 51%

Declined to state

2% 1%

Demographics

Sample Spring 2011 MVC

White 32.6% 26.7%

African American 9.7% 13.8%

Hispanic 40.5% 45.1%

Asian / Pacific Islander

8.6% 6.7%

Other 8.6% 7.7%

DemographicsSample Spring 2011

MVC

Under 18 0.4% 3.5%

18-20 36.1% 29.6%

21-25 42.9% 25.8%

26-35 17.5% 21.4%

36 and Over 3.2% 19.7%

Demographics (continued)57% lived in households of less than

$50,000/year

73% live with parents

1 out of every 10 is a single parent

88%+ live with 3 or more people

Demographics (continued)75% first generation

63% want an AA/AS or transfer

64% attend in the morning

48% enroll in 12+ units

Work: 57% <20 hours, 26%=21-34, 10% fulltime

Student Learning Outcomes

I heard about them in class /instructors

I saw them on a poster

I read them on the website /publication

I heard about them outside the classroom

I have not heard about these outcomes

0 10 20 30 40 50 60

31.6

7.0

6.3

4.4

50.7

If you were aware of SLOs before today, how did you learn about them?

Reasons for not attending

0

10

20

30

40

50

60

70

60.8

9.0

4.0

15.111.2

Importance

Cost /Affordability

The program is offered on this campus

Location of the campus

Classes are scheduled at convenient times

Financial Aid

Academic reputation

Parking availability

Campus appearance

Recommendations from family/friend

Personalized attention from college prior to enrollment

High school outreach program provided by this college

Extracurricular activities (athletics, band, clubs, etc )

Recommendation from my high school counselor

.00 .50 1.00 1.50 2.00 2.50 3.00

Important Factors in your Decision to Enroll at MVC ...

Campus Climate

are from various religious backgrounds

with various disabilities

who need to use a wheelchair are from various ethnic and cultural

backgrounds are single parents

are of various sexual orientations

over 25 (returning students)

full-time students

part-time students

evening students

online students

weekend students

.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0

Campus Demonstrates Commitment to Meeting The Needs of Students Who ...

Services

Tutorial Services

Library Services

Supplemental Instruction

Writing and Reading Center

DSPS

EOPS

Math Learning Center MLC

Renaissance Scholars Club

Career Center

Financial Aid

Student Government

Counseling Services

Transfer Center

Veterans Assistance

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00

Level of Satisfaction with Student Services (if used)

General Satisfaction

I would prefer to have healthier food options

There are convenient ways of paying my registration fees

The campus is generally a safe place

I would choose to attend this college again

Instructors care about my progress in their courses

The application process is user friendly

Instructors are usually available outside of class

WebAdvisor is user friendly

Campus Police staff respond quickly in emergencies

Bookstore staff are helpful

.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0Top Ten Means on Various Measures of Satisfaction

General Satisfaction (cont.)

The counselor who I met with was helpful

I feel safe in the parking lots during evening class hours

Admissions staff are knowledgeable

Registration procedures are clear and well-publicized

Places to buy food are open at convenient times

The assessment process accurately placed me

The registration staff are helpful

The college promotes environmental responsibility

There are a sufficient number of study areas on campus

There is sufficient parking to meet student needs

.0 .5 1.0 1.5 2.0 2.5 3.0 3.5 4.0Bottom Ten Means on Various Measures of Satisfaction

Community College Survey of Student Engagement (CCSSE)

Moreno Valley 2011 Results

CCSSE provides standardized benchmarks of student engagement

Administered Spring 2011

Surveyed 480+ MV students

CCSSE Background

Active and Collaborative Learning

Student Effort

Academic Challenge

Student-Faculty Interaction

Support for Learners

Benchmarks

Students learn more when they are ……actively involved in their education and apply

what they are learning in different settings

collaborate with others to solve problems or master challenging content that prepare them to deal with real-life situations and problems.

Measured by 7 survey items

Benchmark 1-Active and Collaborative Learning.

These 8 survey items measure:

How students’ own behaviors contribute significantly to their learning

Likelihood that they will successfully attain their educational goals

Benchmark 2-Student Effort

These 10 survey items address

the nature and amount of assigned academic work

the complexity of cognitive tasks presented to students

the rigor of examinations used to evaluate student performance

Benchmark 3- Academic Challenge

The more contact students have with their teachers, the more likely they are to learn effectively and to persist toward achievement of their educational goals.

Measured by 6 survey items.

Benchmark 4- Student-Faculty Interaction

Students perform better and are more satisfied at colleges that provide important support services

cultivate positive relationships among groups on campus

demonstrate commitment to their success

7 items measure this construct

Benchmark 5- Support for Learners

Moreno Valley – CCSSE Benchmarks

0

10

20

30

40

50

60

70

80

90

100

52.4 52.055.0

48.0 49.454.9

52.355.0

47.0 49.150.0 50.0 50.0 50.0 50.0

MVC 2010 MVC 2011 CCSSE Cohort

Determine which benchmarks need improvement

Understand the survey items that informed the benchmarks

Develop targeted treatments that are hypothesized to positively affect these items

Suggestions for moving forward…

CCSSE and Accreditation

Student Satisfaction Survey &Community College Survey of

Student EngagementMoreno Valley College

Spring, 2011

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