Date: April 19, 2023

BOSTON . LOS ANGELES . MILAN . SEOUL. SHANGHAI

Collaborative Innovation through a Social Intranet

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CONTINUUM

Continuum is an innovation and design consultancy.

We study people. We recognize opportunities and

identify breakthrough ideas. We make those ideas real.Product

Brand

Strategy

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Our People

We succeed by partnering with our clients and building project teams

with deep experience and diverse skill sets.

• Brand Strategists

• MBAs

• Web Designers

• Design Strategists

• Packaging Engineers

• Retail Designers

• Industrial Designers

• Interior Designers

• Graphic Designers

• Interaction Designers

• Electrical Engineers

• Experience Strategists

• Business Analysts

• Anthropologists

• Mechanical Engineers

• Architects

• Psychologists

• Market Analysts

• Economists

• Model Makers

• Software Engineers

• Envisioners

• Human Factors

Engineers

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Our Work

SWIFFER / Enabling Aspirations

Creating New Categories

AMERICAN EXPRESS / Ultimate Lux

Membership is Privileged

REEBOK / Pure Innovation

Doubles Sales to $2B

Spence Diamonds/ Retail Strategy

The Right Ring

TARGUS / Translating a Language

Engaging the Customer

DAKTARI / HIV AIDS Mobile Diagnostic

Improving Treatment

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Upedia – Our First Intranet

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Upedia – Continuum’s first Intranet

• 2003 – Continuum implements Upedia using MediaWiki Phase II on Linux

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By 2009, we needed something better...

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Organizational Change

Continuum underwent a major organizational transformation, introducing

Research Communities and expanding business practices.

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2009 – Search for new Intranet Platform

Requirements • Platform for Global Collaboration

• Connect people, knowledge & ideas

• Intuitive Interface - Visually compelling,

• Adaptive – Short implementation timeline and adapts to structures

• Rich user profiles for Global Project Resourcing/ Planning

We looked at a lot of the obvious candidates, implemented proof of concepts for some and in the end we selected:

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Introducing Orange

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Orange connects people

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Rich User Profile

Francine Marlo, Designer

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Collaboration Inside of Orange

Research Communities

Communities gather internally

to advance Continuum’s

expertise in specific topic areas.

This expertise is then presented

externally through thought

leadership.

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Sustainable Innovation

Each community has a “group” page, allowing members to join, share ideas, and

collaborate, regardless of their physical location.

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Relationship Management

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Interactive Org Chart

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Joey’s Relationships

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Sharing insights

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Internal Blogs

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Triggering Discussions

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Orange – Linking Studios

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Asynchronous Collaboration

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Global Staff Meetings

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Crowdsourced Editing

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User adoption?

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Orange – By The Numbers

Since the February 22nd 2010 launch:

• 3,100 Pages of new content

• 365,320 Page views

• 3.74 Pages per visit

• 00:04:57 Average time on site

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Thank you.