Dale Carnegie Training ® The Global Leader in Business Training People Performance Profits...

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Dale Carnegie Training® The Global Leader in Business Training

People

Performance

ProfitsPresented by Ralph Nichols-Team Canada

DALE CARNEGIE TRAINING®

People • Performance • Profits

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To meet the Challenge in the Workplace Today Requires...

• Forward Thinking• Relationship Oriented• Service Focused• Technology Literate• Facilitative• Value Added• Team Driven• Leaders …at every level

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Breakthrough to Success!

People… unlock the potential

Performance… outpace the competition

Profits… strengthen the bottom line

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Dale Carnegie Training®

Built on 85+ years of success Innovative firing line skills taught in a highly

interactive coaching setting Spaced - Learning approach enabling systematic

habit patterning Building profits by building better relationships

internally and externally Universal principles tailorable to any

company in any industry

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The Revolutionary Dale Carnegie® Approach

…uses team dynamics and intra-group activities to help people master the capabilities demanded in today’s tough business environment…

…delivering enhanced performance levels in persuasive communication, creative problem solving, consensus building and focused, confident and enthusiastic leadership skill.

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Customer Satisfaction IndexCustomer Satisfaction Index

• Dale Carnegie® Product Tailoring is ISO 9001 certified.

• More than 300,000 audits and still 96% satisfaction!

• More than 30 points higher than the competition.

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Relevency Learning PrgmDesign

Instructor OverallPrgm

Motorola University Participant Audits

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• Attitude Change - phase one builds on the resolve to learn and spurs individuals to envision who they can become

• Knowledge - phase two provides information, tools, methods and strategies

• Practice - phase three puts new knowledge into practice in real-world situations

• Skill Development - phase four hones skills to deliver breakthrough performance

The Dale Carnegie® Difference

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How do we tailor to your

specific needs?

The Tailored Solution Process

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To Help XYZ Ltd. Go From...

Operational Misalignment…

people and teams going in their own direction...

Company Vision

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To This...

Strategic Alignment!

…people and teams going in the same

profitable direction...

Company Vision

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• Getting full involvement of team

• Develop people and organization in tandem

• Creating a shared sense of vision

• Achieving ‘alignment’ in order to get the best out of people

• Deal with corporate terrorists / bottlenecks

To Help Clients answer issues To Help Clients answer issues such as...such as...

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Four Phases of the XYZ Ltd. Tailored Solution Process

Research, Designand Development

Project Focusand CommitmentImplementation

Reinforcementand Measurement

Phase IPhase IV

Phase III Phase II

Taking Change Integration & Skill Development to a

higher level at XYZ Limited

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XYZ Ltd. Tailored Solution ProcessWorking to earn sustaining resource status...

First Phase: Research, Design & Development

We listen to you and your team to audit, assess and statistically analyze team needs. Then, together, we custom design and structure the change process, choosing from more than 100 Certified Dale Carnegie® Modules and different delivery methods.

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Research, Designand Development

First Phase

Project Team Road Map Session

Business Improvement Discussions

Report Preparation and Behavior Series

Designed

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• Business Improvement Discussions(BID): - groups of 20-25 at a time for the entire team involved in the project - group consultative process 90 min each - focused listening and auditing sessions producing the 7 Health Business Indicators as well as Personal / Professional Skill Set assessment


Project Partnering Action Steps…

FOR INSTANCE, the first few action steps in the Partnering

Process look like this…

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Project Partnering Action Steps…• 7 Business Health Indicators Report

- graph charted report of BID’s results - Personal Skill Set Assessment of each participant presented for prgm design purposes

• Change Integration and Skill Development Behavior Development Series Design- interactive process with Client Leadership Team and the Carnegie Consultant Team, using Business Improvement Discussions and the Skill Set Assessments as guidelines.


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Second Phase: Project Focus & Commitment

Presenting the overall Behavior Development Series design with a clear focus on the measured and guaranteed Partnering Project Objectives.

XYZ Ltd. Tailored Solution Process Working to earn sustaining resource status...

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Second

Phase

Report Presentation,

Behavior Series Confirmation

Logistical Planning,

Management Team Preparation

Kickoff Meeting (All Participants)

Project Focusand Commitment

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Third Phase: Project Implementation…

With the Behavior Development Series Project underway, we audit and refine to respond real-time to changing conditions on the job with Project Team members.


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Implementation

Third Phase

Pilot Behavior Development

Series

Measurement Evaluate & Refinement

Full Behavior Development

Series Implementation

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23 4

5

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9Taking Change Integration & Skill Development to a


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Fourth Phase: Reinforcement & Measurement

“What gets measured gets done, what does not get measured does not get done.” Designing direct self authored links between performance and recognition, as well as strong Coaching Skill Training, ensures clear and positive ROI.


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Reinforcementand Measurement

Fourth Phase

Follow-Up for the Behavior

Development Series

Recognition, Measurement &

Evaluation

On-going Strategic

Partnership development

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A sample selection of Behavior Development Modules available

from some of our foundation programs…

All modules are ACCET certified and CEU accredited.

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Take me to your leader...

• According to Peter Senge, “Producing leaders is about 80% leadership - establishing direction, aligning, motivating and inspiring people - and about 20% management… and in most cases, change efforts have the percentages reversed!”

• Where do yo spend your time? The Dale Carnegie Course can support you in getting results in your organizwtion through increasing your leadership effectiveness

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The World Famous Dale Carnegie Course®

Drivers for Success...

Building Greater Self Confidence Sharpening Communication Skills Enhancing Human Relation Skills Improving Leadership Skills Managing Excess Stress and Tension

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Session by Session FocusSession by Session Focus• Foundation for Success• Team Orientation• Building Self Confidence• Setting Breakthrough Goals• Using the Power of

Enthusiasm• Crashing Through Barriers

• Strengthening Relationships• Using the Power of

Recognition• Becoming Flexible• Stating Opinions• Inspiring Others• Identifying Breakthrough

Results

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“This course has been worth more to me than my engineering degree and MBA combined!”

“I’ve found this training to be timeless in it’s applied messages of ‘ how-to’ develop and maintain higher levels of motivation and professionalism.”

“I’ve found no other course as focused on ‘firing-line skill development’ . It’s electric and fast paced.”

“All 10 employees loved it. It changed their attitudes with each other. Productivity has increased and people get along.”


What Grads say…

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What, are you kidding?...

• 40% of newly appointed managers fail within 18 months - that includes performing significantly below expectations or being terminated.

• Is your organization rpviding all the tools your managers need to succeed and breathrough?...

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Leadership Training Leadership Training For ManagersFor Managers

Based on a new paradigm of leadership that focuses on trust, teamwork, empowerment and accountability, the LTM develops the essential skills of creativity, delegation, communication, problem analysis, time management and motivation. Projects relate specifically to the workplace, where skills can be applied immediately.

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Leadership Training Leadership Training For ManagersFor Managers

The Working Person’s MBAThe Working Person’s MBA • Enhancing Leadership

Qualities• Encouraging Innovation• Communicating

Powerfully• Recruiting and

Retaining Talented Employees

• Improving Decision Making• Building Cooperation• Planning• Delegation for Results• Managing Conflict and

Change• Setting Performance Goals

Build a BetterManagementTeam & SaveMoney

Build a BetterManagementTeam & SaveMoney

• Coaching and Evaluating Others

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Hellow, anyone out there?...

• 87% of customer inquiries are never followed up• 23% or requests for literature never receive a

response• 81% of all sales are closed after the 5th call• 40% of all sales verterans experience bouts of

call reluctance• Sales success lies in consistent and productive

sales activity

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The Sales AdvantageThe Sales Advantage

An exciting cutting-edge program attuned to the demanding role of consultative based client relationship development. Salespeople at every level are trained in how to profile and develop customer relationships that create repeat business. It empowers you to use the best technology available to manage and track the entire sales process. Web based support and coaching is also part of the process.

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The Sales The Sales AdvantageAdvantage®®

Sales FunnelSales Funnel

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The Sales AdvantageThe Sales Advantage®® Session HeadingsSession Headings

Planning the Pre-Approach Mastering Telephone and Interview Techniques Obtaining Critical Information Developing Sales Solutions Interpreting Customer Signals and Negotiating

Effectively Gaining Commitment & Excelling at Follow-Up Resolving Objections Applying the Sales Process

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Good teamwork is an unbeatable advantage. In a hospital emergency room… on the deck of a sail boat… or in the trenches of business. But how do you turn talented individual players into a high performance team? This training concentrates on how teams can maximize their effectiveness by establishing ground rules, leverage shared values and the strengths of each player to attain team goals.

High Performance TeamsHigh Performance Teams

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High Performance TeamsHigh Performance TeamsSession TitlesSession Titles

• Commitment

• Communication Between Team Members

• Communicating as a Team

• Collaboration Within and Between Teams

• Collaboration In Making Decisions and Resolving Conflict

• Coordination

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World Class Customer ServiceWorld Class Customer Service

This focused program gives employees the practical skills to develop and sustain long-term customer relationships. The training features the best practices on how to discover customer priorities, understand customer needs, resolve customer conflict and anticipate new customer demands. In addition participants learn ways to create add-on and cross-selling opportunities.

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World Class Customer ServiceWorld Class Customer Service Session TitlesSession Titles

• Understanding World Class Customer Service

• Providing Sales-Related Service

• Resolving Customer Conflicts

• Negotiating with Customers

• Servicing Internal Customers

• Achieving World Class Customer Service

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Wake me up when it’s over!...

• According to the Wall Street Journal, 200 CEO’s and VP’s rated presentations they heard accordingly…

• 40% put them to sleep

• 44% were boring

• 13% were neutral

• 3% were stimulating

• Are you in the top 3%?

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High Impact PresentationsHigh Impact Presentations

A dramatic video-intensive program that helps eliminate bad habits that confuse presentations. It coaches participants to peak performance levels and is loaded with fresh ideas, practical tools and the latest methods. Participants will develop their communication and persuasion abilities as the instructors review videotapes of their classroom performances.

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• Creating a Positive First Impression

• Representing Your Organization

• Presenting Complex Information

• Communicating With Greater Impact

• Motivating Others to Action

• Responding to Pressure Situations

• Inspiring People to Embrace Change

High Impact Presentations Session TitlesSession Titles

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The Global Leader in Business TrainingThe Global Leader in Business Training Dale Carnegie®

• Tailored to, and focused on, your People, your Performance, your Profits.

• Highly interactive and firing line oriented to your day-by-day challenges.

• Integrates pre and post 360˚ Job Behavior Feedback Assessment to maintain results focus.

• Guaranteed self financing.

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MAGNA SEATING SYSTEMSA few of our Clients…

Working to earn sustaining resource status...

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People

Performance

Profits

Dale Carnegie Training® The Global Leader in Business Training

This presentation produced by Charles Regan

800.463.6732

519.979.4141

[email protected]

D A L E C A R N E G I E T R A I N I N G ®

Presented by Ralph Nichols-Team Canada

Dale Carnegie Training ® The Global Leader in Business Training People Performance Profits...

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