“Your most unhappy customers are your greatest

source of learning.”

Bill Gates – Founder, Microsoft

Customer

Guru

www.customerguru.in

“Being on par in terms of price and quality only

gets you into the game. Service wins the game.”

Tony Alessandra – Author and Motivational

Speaker

Customer

Guruwww.customerguru.in

“In the world of Internet Customer Service, it’s

important to remember your competitor is only one

mouse click away.”

Doug Warner – Internet enthusiast

www.customerguru.in

Customer

Guru

“We see our customers as invited guests to a party,

and we are the hosts. It’s our job every day to make

every important aspect of the customer experience a

little bit better.”

Jeff Bezos – Founder and CEO, Amazon.com

Customer

Guru

www.customerguru.in

“It is not the employer who pays the wages.

Employers only handle the money. It is the customer

who pays the wages.”

Henry Ford – Founder, Ford Motor Company

Customer

Guruwww.customerguru.in