10 G re a t C us t ome r Re la t ions h ip Q uot e s

10 G re a t C us t ome r Re la t ions h ip Q uot e s

Building a relationship with customers goes beyond

producing a great product or providing support when a

customer needs assistance. Building unbreakable

customer relationships requires you to convey that your

business only exists to ensure your customers’ success.

10 G re a t C us t ome r Re la t ions h ip Q uot e s

10 G re a t C us t ome r Re la t ions h ip Q uot e s

Our DNA is as a consumer company – for that

individual customer who’s voting thumbs up or thumbs

down. That’s who we think about. And we think that our

job is to take responsibility for the complete user

experience. And if it’s not up to par, it’s our fault, plain

and simply.

- Steve Jobs

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

We see our customers as invited guests to a

party, and we are the hosts. It’s our job every

day to make every important aspect of the

customer experience a little bit better.

- Jeff Bezos

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

There is only one boss. The customer. And

he can fire everybody in the company, from

the chairman on down, simply by spending

his money somewhere else.

- Sam Walton

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

The toughest thing about the power of trust is that

it’s very difficult to build and very easy to destroy.

The essence of trust building is to emphasize the

similarities between you and the customer.

- Thomas J. Watson

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

No one knows the cost of a defective

product – don’t tell me you do. You know the

cost of replacing it, but not the cost of a

dissatisfied customer.

- W. Edwards Deming

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

Courteous treatment will make a

customer a walking advertisement.

- James Cash Penney

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

Once you create a loyal customer

base, it’s tough for a competitor to

take that away.

- Joe Mansueto

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

A satisfied customer is the best

business strategy of all.

- Michael LeBoeuf

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

Exceed your customer’s expectations. If

you do, they’ll come back over and over.

Give them what they want – and a little

more.

- Sam Walton

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

In fact, I believe the first companies that make an effort to

develop an authentic, transparent, and meaningful social

contract with their fans and customers will turn out to be

the ones that are the most successful in the future. While

brands that refuse to make the effort will lose stature and

customer loyalty.

- Simon Mainwaring

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10 G re a t C us t ome r Re la t ions h ip Q uot e s

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