Qui Quotes on Customer Service
-
Upload
bill-quiseng -
Category
Business
-
view
2.160 -
download
1
description
Transcript of Qui Quotes on Customer Service
QUI Quotesabout
Customer Service
Nobody raves about
average.Bill Quiseng
No customer walksinto your business,
gives you money and then says,
“Dissatisfy me, please.”Aim for 100%
customer satisfaction. Bill Quiseng
To really “wow” your customers,
get rid of the fine print.
Bill Quiseng
It's not the one big WOWto one customer
that wins the day.It is the one little WOW delivered consistently
to every customer.Bill Quiseng
Never do anythingyou wouldn’t be
willingto explain on
Facebook.Bill Quiseng
Definition of customer service: Whatever the customer FEELS
it is.The customer buys with
emotion.What emotion does your
customer experience drive?Bill Quiseng
Mission statementsdon’t win customers.Passion statements
do.Bill Quiseng
Your relationshipwith the customer,not the customer's
relationship with your product,
is the conduit through which real value
flows.Bill Quiseng
Customer service training should be
seen as an investment
and not an expense.Bill Quiseng
You cannot even begin to satisfy customersuntil you remove all
the potential dissatisfiers.
Bill Quiseng
People who are not hospitable
have no right to work
in hospitality.Bill Quiseng
Delivering good customer service
is business common sense.
Your job is to make it common practice.
Bill Quiseng
“Sh*t happens” is an unacceptable
excuse for poor customer
service.Bill Quiseng
If your businesscannot pledge
“Satisfaction Guaranteedor Your Money Back”,
something is broken. Fix it.
Bill Quiseng
Thinking about customer service
doesn't make it happen;doing something does.
Customer service is not an attitude. It's
action.Bill Quiseng
Customer service trainingmust be seen,
not as a one hour seminar event,
but as a processthat continues daily.
Bill Quiseng
Great Service is Great Theater.
Don’t “fake it till you make it.”
Act it like you mean it.Bill Quiseng
If your last customer interaction was posted
on Facebook,would you feel proudof your performance?
Bill Quiseng
You can’t satisfy customers
with disengaged
employees. Start there first.
Bill Quiseng
To connectwith new customers
don’t try to get insidetheir heads.
Get inside their hearts.Create an emotional
connection. Bill Quiseng
The ultimate customer service
mantra:Be valuable.
Bill Quiseng
billquiseng.comYour #1 source for practical tips,
insight and inspiration to improve
your personal delivery of customer service:billquisengdotc
om
billquiseng