CULTURE OF CARE

Presented by: Gail BriersOctober 2013

CULTURE OF CARE

2013 Quality Definition :

“The Trust has committed to placing our service users as our first priority in

everything that we do ensuring that they receive effective care from caring,

compassionate and committed people, working in a common culture and protected

from avoidable harm.”

CULTURE OF CARE

HIGH LEVEL OBJECTIVE 2

“By 30 September we will have developed an integrated strategy of care which will

include the Chief Nurses 6Cs.

Year one actions will be completed by

31 March 2014”

CULTURE OF CARE

How to translate a high level objective to a product with impact on the front line

CULTURE OF CARE

Embedded in practice via a culturally accepted approach across all professions.

Professional Leads

High Level Objective

Call to ActionCompassion in Practice

- Y1 readily recognisable product - Y2 embraced by all - Y3 in every day activity

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 Would you recommend the service you deliver, or help to deliver,

if one of your family were in need of it?

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CARECARE is our core business and that of our organisation, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.

CULTURE OF CARE

CompassionCompassion is how care is given through relationships based on empathy, respect and dignity - it can also be described as intelligent kindness, and is central to how people perceive their care.

CULTURE OF CARECompetenceCompetence means that all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.

CULTURE OF CARECommunicationCommunication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike

The psychologist spent time talking to me and helped me to understand what was happening to my wife

CULTURE OF CARE

Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and embrace new ways of working.

Courage Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and embrace new ways of working.

CULTURE OF CARE

COMMITMENTCOMMITMENTA commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and Culture of Care a reality for all and meet the health, support and care

challenges ahead.

 

CULTURE OF CARE

5 BP

Culture of Care Branding

Year 1:

CULTURAL BAROMETER

ACTION PLAN

POSTERS

LEAFLETS

LAUNCH EVENT