March 16, 2012

Creating a Helpdesk Where

None Exists

Elizabeth NesiusWriting Center CoordinatorPassaic County Community College

Creating a Helpdesk Where None Exists

PCCC has found that one of the best uses for lecture capture software is not to record class sessions but to create supplemental videos. This presentation looks at ways to address the growing need for technology training through the use of lecture capture software to create short training videos on specific topics.

About PCCC

4 campus locations Paterson Wanaque Academic Center Wayne Fire Academy Passaic Academic Center

Student population: 9,500 Online enrollment: 2,604 (AY 2009)

About the Writing Initiative 5 Year, Dept of Education Title V

Grant to improve writing Build college-level writing center Design 20 writing intensive GenEd

courses across disciplines (40 course sections)

Incorporate writing, critical thinking & information literacy

Develop and provide online resources for technology and writing

Use ePortfolios 2007-2012

Technology for Students

CampusCruiser Portal Web CT/Blackboard Library Databases Online books eTutoring ePortfolios WC Online

Current Means of Tech Support

Online Learning Department Help with Portal, Blackboard, and eFolio Very small Open weekdays, 8:30-4:30

PCCC Writing Center Help with eTutoring, eFolio, WC Online Mostly part-time writing consultants Not technology experts Limited administrative access (for

changing passwords, adding accounts, etc.)

Current Means of Tech Support

Library Help with online database and e-book

use 6 full-time librarians The College Experience

First-year experience course that includes an introduction to library research

80-90 sections per semester Composition I and II

Both include required research paper≈ 80 sections per semester

What is Lecture Capture? Allows instructors to record classes

and make them available to others digitally.

Can be very simple to very sophisticated iPod/iPad recording of a class Screen capture software with audio Classroom setup including microphones

and cameras to film the class and software that ties into presentation computer

Specialized setup in a dedicated studio

Simple Capture Software

Benefits iPad-Style Recordings

Portable Cheap Instant access to video

Screen Capture Cheap or free

Jing is free. $50 for Snagit

Can be annotated Good for short

demonstrations Can be shared easily

Drawbacks iPad-Style Recordings

Must own separate software to edit.

Gives one view only Screen Capture

Shows only what is on your screen

Not good for in-class capture

Free versions have time limits for video length

More Sophisticated Capture Software

Benefits Store recordings in a

database Can be accessed by

anyone with an account Share with colleagues

without publishing video online

Easily embedded anywhere

Easy to edit Excellent quality Has Closed Captioning

ability

Drawbacks Expensive Recording capability

not portable—can be used only in designated rooms

Editing limited by what the product includes Usually just cutting of

sections Not able to be

annotated Video not available

immediately

Echo360 at PCCC Purchased as part of the Title V

Writing Initiative Had funding to purchase several units 6 classrooms (2 on satellite campuses)

set up 1 studio, attached to the Writing Center 1 portable unit

Some use to capture classes, but far more for short videos Used for both classes and college-wide

training

College Tech Support Videos

Using the Portal eTutoring Finding classes Online Registration Online Class Information

Logging in to Blackboard Using various tools

Program Videos 1st Year Experience research project ePortfolios

Logging in Adding artifacts Troubleshooting

WC Online Logging in Making appointments

Individual instructor videos

Saving Time Allows faculty to spend less class

time troubleshooting technology issues.

Faculty don’t have to know how to use all of the technology their students use for courses.

Video needs to be made only once Education Technology Department

spends less time training faculty and students

Customize to your school, class, etc.

Saving Money Shorten helpdesk hours Less staff Frees up resources Can be used to train those who do

provide tech support Do not have to use product company

training

Capture SoftwareFrom TechSmith

(http://www.techsmith.com/) Jing

Free Screen capture with

audio Can be annotated Easily shared 5 minute limit on

videos Easy to use

Snagit $50 Screen capture with

audio Can be annotated No limit on video

length Storage and

tagging options Easy to use

Other Free Capture Software Camstudio

Open source screen capture Windows only

Screencast-O-Matic Java based No downloads required PC or Mac

Blog post discussing many products: http://mashable.com/2008/02/21/screencasting-video-tutorials/

Purchasable Capture Software

From TechSmith (http://www.techsmith.com/) Camtasia Studio

$299 Screen capture, but can capture

PowerPoint presentations as well Can use webcam with it

Camtasia Relay $9,995 for 3 simultaneous encodings,

and annual renewal at 25% off Complete lecture capture software For use by schools and businesses

Lecture Capture Software Sonic Foundry: Mediasite (

http://www.sonicfoundry.com/mediasite) Pricing not published Setup in a dedicated studio Live webcast capability

Echo360 (http://echo360.com/) Pricing not published Setup in classroom, dedicated studio, or

cart Must purchase their hardware Fairly easy to use

Closed Captioning Institution-level capture software

Contain closed captioning capabilities. Automatic with video creation

SubPLY (http://subply.net/) Free closed captioning software Added onto a completed video Can also order transcripts

Thank you!Elizabeth Nesius

Passaic County Community Collegeenesius@pccc.edu

http://www.slideshare.net/enesius