User Helpdesk

Simplify Complex Selling

CET Designer Help Desk

• Helpdesk• Webinars & Videos• Training• Help Us, Help You!• CET Designer Messages


Helpdesk: Who we are

Amy Edington Tracy Prevost Patrik Rask Anna Anderson

Justin Hammond Jason Ciluffo Alexandra Tseffos


Helpdesk Tickets

500 – 600 tickets per month

•40% Online chats•40% Support e-mail (includes questions, feature requests and issues)•20% Phone calls


Helpdesk


WebinarsComing Soon:• Revit Link• Fly Thru• Custom Webinars


Video Tutorials

Coming Soon:• Revit Link• Fly Thru• CET Designer Releases


Training • Video Tutorials• Webinars• On site Training• GR Training


Help Us, Help You!

• Report Issues• Feature Requests


CET Designer Messages


CET Designer Help Desk

Comments?Suggestions?

Questions?

User Helpdesk

Technology

Transcript of User Helpdesk