User Helpdesk

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Simplify Complex Selling CET Designer Help Desk • Helpdesk • Webinars & Videos • Training • Help Us, Help You! • CET Designer Messages
  • date post

    19-Dec-2014
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    Technology

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Transcript of User Helpdesk

  • 1. CET Designer Help Desk
    • Helpdesk
  • Webinars & Videos
  • Training
  • Help Us, Help You!
  • CET Designer Messages

2. Helpdesk: Who we are Amy Edington Tracy Prevost Patrik Rask Anna Anderson Justin Hammond Jason Ciluffo Alexandra Tseffos 3. Helpdesk Tickets 500 600 tickets per month

  • 40% Online chats
  • 40% Support e-mail
  • (includes questions, feature requests and issues)
  • 20% Phone calls

4. Helpdesk 5. Webinars

  • Coming Soon:
  • Revit Link
  • Fly Thru
  • Custom Webinars

6. Video Tutorials

  • Coming Soon:
  • Revit Link
  • Fly Thru
  • CET Designer Releases

7. Training

  • Video Tutorials
  • Webinars
  • On site Training
  • GR Training

8. Help Us, Help You!

  • Report Issues
  • Feature Requests

9. CET Designer Messages 10. CET Designer Help Desk Comments? Suggestions? Questions?