5 Reasons Why your Helpdesk

Should Be Social Media Friendly

Presented by

Social media has

revolutionized the

way helpdesk assists

its customers.

While the need for

traditional face-to-face and phone-in customer service still exists, social media is becoming the more preferred platform to air out complaints, compliments, and queries.

Every business should integrate the social media aspect to its helpdesk services

Here are just some of the reasons why

REAL-TIME INTERACTION

REAL-TIME INTERACTION

Customers want answers now. Unless they’re near a concierge or they have the time to call your customer service hotline, they would rather take their concerns to social media.

REAL-TIME INTERACTION

Whether answering an inquiry or addressing a complaint, your help desk should leverage social media in providing real-time answers to your customers.

MOBILE REVOLUTION

MOBILE REVOLUTION

With social media being the voice of consumers, they are able to access their accounts anytime through their mobile phones.

MOBILE REVOLUTION

This will in turn lessen face-to-face interaction with your help desk. You should give a social media voice to your help desk services to take advantage of the mobile revolution.

CUSTOMER CONVENIENCE

CUSTOMER CONVENIENCE

Convenience in connecting and interaction is what made social media a game changer.

CUSTOMER CONVENIENCE

By being social media-friendly in your help desk services, you are making things easier for your customers and they will love you for that.

COST EFFECTIVENESS

COST EFFECTIVENESS

With social media, you can delegate a couple of employees to answer your inquiries. In fact, they can even work remotely.

COST EFFECTIVENESS

You can lower your overhead substantially while increasing customer satisfaction at the same time.

BRANDING ADVANTAGE

BRANDING ADVANTAGE

Being on social media shows that your brand is hip yet professional, tech-savvy yet personal.

BRANDING ADVANTAGE

The more efficient you are in handling customer inquiries and complaints via social media, the more they will use it to build your brand.

More than anything, the role of the helpdesk is to help customers.

Whether you are using a traditional platform or taking the social media route, you need to ensure that you are assisting your customers the best way possible.

To know more about

Helpdesk Services

http://www.spi-global.com/crm/our-services/technical-support