Correct MT1

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CERTIFICATE

This is to certify that the Management Thesis titled A STUDY ON THE IMPACT OF

EMPLOYEES TRAINING AND DEVELOPMENT IN PUNJAB NATIONAL BANK

submitted by C. LALITHA MADHURI, Enroll No. 7NBCA019 during semester III of the MBA

program (The Class of 2009) embodies original work done by her.

Faculty Supervisor

Name (in capitals) : DR. S. V. RANGARAJ

Designation : FACULTY SUPERVISOR

Campus : ICFAI ANNA NAGAR, CHENNAI


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DECLARATION

I, C. LALITHA MADHURI, doing my second year MBA, hereby declare that the project

work entitled A STUDY ON THE IMPACT OF EMPLOYEES TRAINING AND

DEVELOPMENT IN PUNJAB NATIONAL BANK submitted to ICFAI NATIONAL

COLLEGE, in partial fulfillment of the degree of management is a record of work done by me

under the guidance of DR. S. V. RANGARAJ, faculty supervisor of ICFAI ANNA NAGAR,

CHENNAI.

Signature of student


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ACKNOWLEDGEMENT

A thesis provides an in-depth understanding of the chosen area of analysis. With immense

gratitude, I would like to acknowledge the help of all those who rendered their support and

guidance in the completion of this work.

I express my sincere thanks to Mr. SHIV RAM SWAMY, Center Head, ICFAI Chennai, for

giving me this opportunity.

I express my profound gratitude to DR. S. V. RANGARAJ, faculty member and thesis guide, for

extending his valuable help, knowledge and time in guiding me through the thesis.

I am grateful to the staff of PUNJAB NATIONAL BANK, who in the course of this research

provided me with the insights in the area of study chosen and for sharing their knowledge and

experience.

I thank my family and friends for their constant encouragement and support. I thank the

Almighty who guides me in every step of my life.


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CONTENTS

Executive summary

Introduction to the topic

Objectives of the topic

Importance

Objectives

Literature review

Research methodology

Statistical tools

Industry profile

Company profile

Analysis and interpretation

Findings

Suggestions

SWOT analysis of the company

Conclusion

Annexure-questionnaire

References


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SUMMARY

The project aims to A STUDY ON THE IMPACT OF EMPLOYEES

TRAINING AND DEVELOPMENT IN PUNJAB NATIONAL BANK

With the help of primary data, which I have collected with the help of

questionnaires, I understood that the training given to the employees by the

PUNJAB NATIONAL BANK is very useful and helps in development of

themselves along with the organization.

Employees are the backbone of an organization. If the efficient employees

leave the organization it may result in lagging towards development. With

the help of research I came to know that employees are given training time

to time for development of themselves. Satisfaction level of emplolyees is

very high.


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INTRODUCTION


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TRAINING AND DEVELOPMENT

Human Resource Management (HRM), emerged during 1930s. Many people usedto refer it before by its traditional titles, such as Personnel Administration or

Personnel Management. But now, the trend is changing. It is now termed as

Human Resource Management (HRM). Human Resource Management is a

management function that helps an organization to select, recruit, train and

develop.

Human Resource Management is defined as the people who staff and manageorganization. It comprises of the functions and principles that are applied to

retaining, training, developing, and compensating the employees in organization. It

is also applicable to non-business organizations, such as education, healthcare, etc

Human Resource Management is defined as the set of activities, programs, and

functions that are designed to maximize both organizational as well as employee

effectiveness.

Scope of HRM without a doubt is vast. All the activities of employee, from the

time of his entry into an organization until he leaves, come under the horizon of

HRM.

The divisions included in HRM are Recruitment, Payroll, Performance

Management, Training and Development, Retention, Industrial Relation, etc. Out

of all these divisions, one such important division is training and development.


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TRADITIONAL AND MODERN APPROACH OF TRAINING

AND DEVELOPMENT

Traditional Approach Earlier, Most of the organizations never used to

believe in training. They were holding the traditional view that managers are

born and not made. There were also some views that training is a very costly

affair and not worth. But now the scenario is changing.

Modern Approach- Indian Organizations have realized the importance of

corporate training. Training is now considered as more of retention tool than acost. The training system in Indian Industry has been changed to create a

smarter work force and yield the best results.

OBJECTIVES OF TRAINING AND DEVELOPMENT


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The principal objective of training and development division is to make sure the

availability of a skilled and willing workforce to an organization. In addition to

that, there are four other objectives: Individual, Organizational, Functional, and

Societal.

Individual Objectives help employees in achieving their personal goals,

which in turn, enhances the individual contribution to an organization.

Organizational Objectives assist the organization with its primary objective

by bringing individual effectiveness.

Functional Objectives maintain the departments contribution at a level

suitable to the organizational needs.

Societal Objectives ensure that an organization is ethically and socially

responsible to the needs and challenges of the society.

IMPORTANCE OF TRAINING


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Poor work performance can result due to many reasons, including task

requirements that exceed human potential, insufficient infrastructure or

equipment, unsatisfactory and frustrating work environments, inadequate

selection processes, negative or unhealthy work culture, insensitive policies and

management, and contradictory performance standards. Training might not

eradicate these problems, but it can be a powerful force in overcoming those,

which result from inadequate or poor application of job skills.

While training and development need to be placed at the core of improving

patient care, it is important to make sure that the training set-up for theemployees helps the organization, and the people in it succeed and give the

desired return on investment (ROI). Planning a training calendar can be a futile

activity if training designs, methods and materials are not sensitive to the

uniqueness of learners. It is therefore essential to understand how to design,

develop and deliver efficient and cost-effective training.

REVIEW LITERATURE


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Good human resource management is a pre-requisite not just to select

right people, but also to maintain subsequent high levels of performance.

Training is no longer an option that one can take or leave because within

the changing world of healthcare learning is an absolute necessity for

everyone! The meeting of learning needs is a joint responsibility of the

individual, the manager and the organization.

It promotes not just attitude change, capacity and perspective building

but also develops organizational competence.

The process involves keeping abreast of current affairs; developing ones'

ability to communicate and relate to others; monitoring and learning

new/improved methods in the fields of expertise; keeping the

professional qualifications current and up-to-date; and adapting to and

adopting new organizational and business approach.

Training helps people do something they cannot do now but need to do. It is a

systematic and structured process that needs strategic appreciation to accelerate

learning and development. Effective training must be based on:

Clear description of performance problem.


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Knowledge as well as practical exposure to allow mastery of

skills/practice, Guidance, facilitation to ensure the usage of correct

practices/skills learned.

Frequent feedback to measure the progress of learners/participants.

Testing and evaluating the training and demonstrating improvement in

organizational functioning.

Retraining if required.


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OBJECTIVES AND LIMITATIONS OFSTUDY

OBJECTIVES OF STUDY


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To learn about the Training and Development practices followed in

Punjab National Bank.

To analyze the hindrances to the application of training and

development of Human Resource Development Systems.

To learn the impact of training on employees

To evaluate the effectiveness of training module

LIMITATION The study is limited to the branches of

PUNJAB NATIONAL BANK in Chennai

zone

RESEARCH METHODOLOGY


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A DESCRIPTIVE research design is purely and simply the framework of plan for

a study that guides the collection and analysis of data. It is a blue print that is

followed in completing a study.

The DESCRIPTIVE RESEARCH DESIGN is used here in identifying the A

STUDY ON THE IMPACT OF EMPLOYEES TRAINING AND

DEVELOPMENT IN PUNJAB NATIONAL BANK

This method is basically used to establish priorities in studying the competing

explanations of the phenomenon. The descriptive study is also used to increase the

analysts familiarity with the problem under investigation. Descriptive research

design is concerned with determining frequency with which something occurs or

how two variables vary together

SAMPLING TECNIQUES


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The approach where only few units of population under study are considered for

analysis is called sampling method. The sampling technique being used in the

study is random sampling.

SAMPLING SIZE:

The research has to select a relevant fraction of the population, which is a

representative of the entire population. The sampling size will be small in the case

of the descriptive study where less than 1 present is sufficient to provide reliable

results.

The sample size that is taken for the preparation of the project report is a total of

50, which is taken within Chennai city, which covers some part of both North

Chennai and South Chennai.

COLLECTION OF DATA

DATA SOURCE

In this stage there is a need to gather primary as well as secondary data. Primary

data are collected on original information gathered for a specific purpose either

through personal interviews/ Questionnaires etc., and secondary data is collected

from already existing sources in various organizations broachers and records.

PRIMARY DATA

The present study had used survey method or collecting the primary data by

distributing questionnaires to various respondents.

SECONDARY DATA


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Secondary data is those data which has been collected already and recorded, but

not for the purpose of the project. It is available from internal and external sources.

Information is obtained from the internal sources like published data of

the company has been collected.

External data is collected from various websites.

RESEARCH INSTRUMENT

A well-structure questionnaire is used to collect the primary data from the

respondents. The respondents will have multiple choices to select their particularanswers.

QUESTIONNAIRE DEVELOPMENT


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The statistical tools used to analyses the primary data in this

present study:

Tabulation method

Percentage analysis

Charts

TABULATION

Tabulation is the systematic arrangement of data in columns and

rows. Rows are horizontal arrangements while columns are

vertical arrangements. The purpose of tabulation is to simplify the

presentation and to facilitate comparisons.

PERCENTAGE ANALYSES

Percentage analyses refer to specific kind of ratio. This method is

used in making comparison between two or more series of

data.

Percentage = d/n*100

Where d=the number of respondents

n=the base or the sample group

CHARTS

Pi-chart


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Percentage method

INDUSTRY PROFILE

&

COMPANY PROFILE


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INDUSTRY PROFILE

Banking in India originated in the first decade of 18th century. The first banks

were The General Bank of India, which started in 1786, and Bank of Hindustan.

The oldest bank in existence in India is the State Bank of India, which originated in

the "The Bank of Bengal" in Calcutta in June 1806. This was one of the three

presidency banks, the other two being the Bank of Bombay and the Bank of

Madras. The presidency banks were established under charters from the British

East India Company. They merged in 1925 to form the Imperial Bank of India,

which, upon India's independence, became the State Bank of India. For many years

the Presidency banks acted as quasi-central banks, as did their successors. The

Reserve Bank of India formally took on the responsibility of regulating the Indian

banking sector from 1935. After India's independence in 1947, the Reserve Bank

was nationalized and given broader powers.

By the 1900s, the market expanded with the establishment of banks such as

Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai

- both of which were founded under private ownership. Punjab National Bank is

the first Swadeshi Bank founded by the leaders like Lala Lajpat Rai, Sardar

Dyal Singh Majithia. The Swadeshi movement in particular inspired local

businessmen and political figures to found banks of and for the Indian community.

A number of banks established then have survived to the present such as Bank of

India, Corporation Bank, Indian Bank, Bank of Baroda, Canara Bankand Central

Bank of India.
http://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Bombayhttp://en.wikipedia.org/wiki/Bank_of_Madrashttp://en.wikipedia.org/wiki/Bank_of_Madrashttp://en.wikipedia.org/wiki/British_East_India_Companyhttp://en.wikipedia.org/wiki/British_East_India_Companyhttp://en.wikipedia.org/wiki/Imperial_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_independence_movementhttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Swadeshihttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Bombayhttp://en.wikipedia.org/wiki/Bank_of_Madrashttp://en.wikipedia.org/wiki/Bank_of_Madrashttp://en.wikipedia.org/wiki/British_East_India_Companyhttp://en.wikipedia.org/wiki/British_East_India_Companyhttp://en.wikipedia.org/wiki/Imperial_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_independence_movementhttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Swadeshihttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Central_Bank_of_India


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By the 1960s, the Indian banking industry has become an important tool to

facilitate the development of the Indian economy. At the same time, it has emerged

as a large employer, and a debate has ensued about the possibility to nationalize the

banking industry. Indira Gandhi, the-then Prime Minister of India expressed the

intention of the GOI in the annual conference of the All India Congress Meeting in

a paper entitled "Stray thoughts on Bank Nationalization."The paper was

received with positive enthusiasm. Thereafter, her move was swift and sudden, and

the GOI issued an ordinance and nationalized the 14 largest commercial banks

with effect from the midnight ofJuly 19, 1969. Jayaprakash Narayan, a national

leader of India, described the step as a "masterstroke of political sagacity."Within

two weeks of the issue of the ordinance, the Parliament passed the Banking

Companies (Acquisition and Transfer of Undertaking) Bill, and it received the

presidential approval on 9th August, 1969.

A second dose of nationalization of 6 more commercial banks followed in 1980.

The stated reason for the nationalization was to give the government more control

of credit delivery. With the second dose of nationalization, the GOI controlled

around 91% of the banking business of India. Later on, in the year 1993, the

government mergedNew Bank of India with Punjab National Bank. It was the first

and only merger between nationalized banks and resulted in the reduction of the

number of nationalized banks from 20 to 19. After this, until the 1990s, the

nationalized banks grew at a pace of around 4%, closer to the average growth rate

of the Indian economy.

In the early 1990s, the thenNarsimha Rao government embarked on a policy of

liberalization, licensing a small number ofprivate banks. These came to be

known asNew Generation tech-savvy banks, and included Global Trust Bank (the

first of such new generation banks to be set up), which later amalgamated with
http://en.wikipedia.org/wiki/Indian_economyhttp://en.wikipedia.org/wiki/Indira_Gandhihttp://en.wikipedia.org/wiki/Prime_Minister_of_Indiahttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Nationalizationhttp://en.wikipedia.org/wiki/July_19http://en.wikipedia.org/wiki/1969http://en.wikipedia.org/wiki/Jayaprakash_Narayanhttp://en.wikipedia.org/wiki/Parliament_of_Indiahttp://en.wikipedia.org/wiki/President_of_Indiahttp://en.wikipedia.org/w/index.php?title=New_Bank_of_India&action=edit&redlink=1http://en.wikipedia.org/wiki/Narsimha_Raohttp://en.wikipedia.org/wiki/Liberalisationhttp://en.wikipedia.org/wiki/Indian_economyhttp://en.wikipedia.org/wiki/Indira_Gandhihttp://en.wikipedia.org/wiki/Prime_Minister_of_Indiahttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Nationalizationhttp://en.wikipedia.org/wiki/July_19http://en.wikipedia.org/wiki/1969http://en.wikipedia.org/wiki/Jayaprakash_Narayanhttp://en.wikipedia.org/wiki/Parliament_of_Indiahttp://en.wikipedia.org/wiki/President_of_Indiahttp://en.wikipedia.org/w/index.php?title=New_Bank_of_India&action=edit&redlink=1http://en.wikipedia.org/wiki/Narsimha_Raohttp://en.wikipedia.org/wiki/Liberalisation


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Oriental Bank of Commerce, UTI Bank(now re-named as Axis Bank), ICICI Bank

and HDFC Bank. This move, along with the rapid growth in the economy of India,

revitalized the banking sector in India, which has seen rapid growth with strong

contribution from all the three sectors of banks, namely, government banks, private

banks and foreign banks.

The next stage for the Indian banking has been setup with the proposed relaxation

in the norms forForeign Direct Investment, where all Foreign Investors in banks

may be given voting rights which could exceed the present cap of 10%,at present it

has gone up to 49% with some restrictions.

The new policy shook the Banking sector in India completely. Bankers, till this

time, were used to the 4-6-4 method (Borrow at 4% Lend at 6% Go home at 4) of

functioning. The new wave ushered in a modern outlook and tech-savvy methods

of working for traditional banks. All this led to the retail boom in India. People not

just demanded more from their banks but also received more.

Currently, banking in India is generally fairly mature in terms of supply, product

range and reach-even though reach in rural India still remains a challenge for the

private sector and foreign banks. In terms of quality of assets and capital adequacy,

Indian banks are considered to have clean, strong and transparent balance sheets

relative to other banks in comparable economies in its region. The Reserve Bank

of India is an autonomous body, with minimal pressure from the government. The

stated policy of the Bank on the Indian Rupee is to manage volatility but withoutany fixed exchange rate-and this has mostly been true.

With the growth in the Indian economy expected to be strong for quite some time-

especially in its services sector-the demand for banking services, especially retail
http://en.wikipedia.org/wiki/UTI_Bankhttp://en.wikipedia.org/wiki/Axis_Bankhttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/HDFC_Bankhttp://en.wikipedia.org/wiki/Economy_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/UTI_Bankhttp://en.wikipedia.org/wiki/Axis_Bankhttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/HDFC_Bankhttp://en.wikipedia.org/wiki/Economy_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Retail_banking


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banking, mortgages and investment services are expected to be strong. One may

also expect M&A, takeovers, and asset sales.

In March 2006, the Reserve Bank of India allowed Warburg Pincus to increase its

stake in Kotak Mahindra Bank (a private sector bank) to 10%. This is the first time

an investor has been allowed to hold more than 5% in a private sector bank since

the RBI announced norms in 2005 that any stake exceeding 5% in the private

sector banks would need to be vetted by them.

Currently, India has 88 scheduled commercial banks (SCBs) - 27 public sector

banks (that is with the Government of India holding a stake)after merger of NewBank of India in Punjab National Bank in 1993, 29 private banks (these do not

have government stake; they may be publicly listed and traded on stock exchanges)

and 31 foreign banks. They have a combined network of over 53,000 branches and

17,000 ATMs. According to a report by ICRA Limited, a rating agency, the public

sector banks hold over 75 percent of total assets of the banking industry, with the

private and foreign banks holding 18.2% and 6.5% respectively.
http://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Automated_teller_machine


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INDIAN BANKING INDUSTRY

We here by identify the foremost industry issues below in which the company

operates.

Macro Economic Scenario:

The Indian economy witnessed robust growth during 2006-07 for the fourth year in

succession. Even the Q1FY08 GDP growth numbers have beaten the streets

expectation, real Gross Domestic Product (GDP) growth has grown by 9.3% in the

first quarter ended June 30 as against 9.6% in the corresponding quarter last year.

Although the number is lower when compared to last year, but we need to

remember the growth is intact despite of higher interest rates and exports suffered

as domestic currency appreciated.

The continued momentum in the services and the manufacturing sectors, both of

which are expected to record double-digit growth, drove the acceleration in growth

during 2006-07 and will continue doing well in 2007-08. 'Agriculture and allied

activities' growth have also somewhat joined the party by growing 3.8% as against

2.8% last year. Strong domestic demand continued to be the key driver of growth.

Private consumption increased, while fixed capital formation glittered.

Going forward, we expect the same momentum to continue in the industrial and

services sectors given the aggressive build up of productive capacities, congenial

policy environment, rising personal income levels and business optimism. The

banking and capital market institutions are fully geared up to face the challenge of

meeting the financial needs of Indian corporate sector. Regulators have recently

placed restriction on external commercial borrowings (ECB), so the demand for

funds by corporate which were borrowed through cheap ECB which will now be to

some extent funded by Indian banking system. As a result we expect demand for

credit will remain healthy for at least 2-3 years.

The main concern for the RBI is the WPI inflation, which had consistently remain


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above 6% mark. Although the inflation seems to cool down below RBIs threshold

limit of 5%, still the inflation ex-fuel is above RBI target level despite of a higher

base effect.

RBI had increased the repo rate (rate at which banks borrow from RBI) several

times to 7.75% and had kept the reverse repo rate constant at 6%. Banks borrow

very less from RBI, as comfortable liquidity is present in the system and the excess

SLR securities has come down significantly which the bank has to keep as

collateral against borrowing from RBI. RBI is indirectly tightening the system and

indicating the bank to expand their advances in line with liquidity available in the

system. Recently RBI has resorted to increase the CRR requirements for banks,

thereby limiting the funds for advances.

Since last December, CRR requirements have been increased by 200 bps.

Net Interest Margin: While general interest rates have been rising for some time,

rising loan yield have considerably outstripped both deposits and borrowing rates.

So ideally NIM should augment. All the banks have resorted to hike their PLR

three to four times during last year, effectively increasing the PLR by 200-300 bps.

We have observed a 50-75 bps hike in lending rates during March 2007, but there

were no corresponding increase in deposit rates, which will further augment NIM.

Currently we are of view that the interest rates in the economy have peaked out and

will start declining from FY09, which will further fuel in the demand for credit.


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COMPANY PROFILE

PUNJAB NATIONAL BANK

Lala Lajpat Rai and PNB

Lalaji was keenly concerned with the fact that though Indian capital was being

used to run English Banks and companies, the profits went entirely to the British,

while Indians had to contend themselves with a small interest on their capital. He

echoed this sentiment in one of his writing while concurring with Rai Mul Raj of

Arya Samaj who had long cherished the idea that Indians should have a National

Bank of their own. At the instance of Rai Mul Raj, Lala Lajpat Rai sent a circular

to selected friends insisting on an Indian joint stock Bank as the first step in

constructive Swadeshi and the response was satisfactory.

After filing and registering the memorandum and Articles of Association on 19

May, 1894, the bank was incorporated under Act VI of the 1882 Indian Companies

Act. The prospectus of the bank was published in the Tribune, and the Urdu

Akhbar-e-Am and Paisa Akhbar. On 23rd May, 1894, the founders met at the

Lahore residence of Sardar Dyal Singh Majithia, the first Chairman of PNB, and

resolved to go ahead with the scheme. They decided to hire a house in the famous

Anarkali Bazar of Lahore opposite the post office and near well known stores of

Rama Brothers.

On 12th April 1895, the bank opened for business, a day before the great Punjabi

festival of Baishakhi. The essence of the Banks culture was clear at this first

meeting itself. The fourteen original shareholders and seven directors took only a

modest number of shares; the control of the bank was to lie with the large,
http://images.google.co.in/imgres?imgurl=http://www.kpenterprise.biz/images/logo_pnb.gif&imgrefurl=http://www.kpenterprise.biz/form12.htm&h=53&w=54&sz=3&hl=en&start=4&usg=__REXhLHhIzzT4yTPyzbM1aIx1EeA=&tbnid=g-R1pP4uL1cmOM:&tbnh=53&tbnw=54&prev=/images%3Fq%3Dlogo%2Bof%2Bpunjab%2Bnational%2Bbank%26gbv%3D2%26hl%3Den%26sa%3DG


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dispersed shareholding, a purely professional approach that was as uncommon then

as it is today.

With its presence virtually in all the important centres of the country, Punjab

National Bank offers a wide variety of banking services which include corporate

and personal banking, industrial finance, agricultural finance, financing of trade

and international banking. Among the clients of the Bank are Indian

conglomerates, medium and small industrial units, exporters, non-resident Indians

and multinational companies. The large presence and vast resource base have

helped the Bank to build strong links with trade and industry.

Punjab National Bank is serving over 3.5 crore customers through 4540 Offices

including 421 extension counters - largest amongst Nationalized Banks.

Punjab National Bank with 112 year tradition of sound and prudent banking is one

among 300 global companies and seven Indian companies which are expected to

emerge as challengers to Worlds leading blue chip companies. While among top

1000 world banks, The Banker, the leading magazine in London, has placed

PNB at the 248th position, the bank features at 1308th position among Forbes

Global 2000 list of global giants and fast growing companies.

At the same time, the bank has been conscious of its social responsibilities by

financing agriculture and allied activities and small scale industries (SSI).

Considering the importance of small scale industries bank has established 31

specialised branches to finance exclusively such industries.

Strong correspondent banking relationship which Punjab National Bank maintains

with over 200 leading international banks all over the world enhances its

capabilities to handle transactions world-wide. Besides, bank has Rupee Drawing


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Arrangements with 15 exchange companies in the Gulf and one in Singapore. Bank

is a member of the SWIFT and over 150 branches of the bank are connected

through its computer-based terminal at Mumbai. With its state-of-art dealing rooms

and well-trained dealers, the bank offers efficient forex dealing operations in India.

The bank has been focussing on expanding its operations outside India and has

identified some of the emerging economies which offer large business potential.

Bank has set up representative offices at Almaty: Kazakhistan, Shanghai: China

and in London. Besides, Bank has opened a full fledged Branch in Kabul,

Afghanistan.

Keeping in tune with changing times and to provide its customers more efficient

and speedy service, the Bank has taken major initiative in the field of

computerization. All the Branches of the Bank have been computerized. The Bank

has also launched aggressively the concept of "Any Time, Any Where Banking"

through the introduction of Centralized Banking Solution (CBS) and over 2409

offices have already been brought under its ambit.

PNB also offers Internet Banking services in the country for Corporate as well as

individuals. Internet Banking services are available through all Branches of the

Bank networked under CBS. Providing 24 hours, 365 days banking right from the

PC of the user, Internet Banking offers world class banking facilities like anytime,

anywhere access to account, complete details of transactions, and statement of

account, online information of deposits, loans overdraft account etc. PNB hasrecently introduced Online Payment Facility for railway reservation through

IRCTC Payment Gateway Project and Online Utility Bill Payment Services which

allows Internet Banking account holders to pay their telephone, mobile, electricity,

insurance and other bills anytime from anywhere from their desktop.


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Another step taken by PNB in meeting the changing aspirations of its clientele is

the launch of its Debit card, which is also an ATM card. It enables the card holder

to buy goods and services at over 99270 merchant establishments across the

country. Besides, the card can be used to withdraw cash at more than 25000

ATMs, where the 'Maestro' logo is displayed, apart from the PNB's over 1094

ATMs and tie up arrangements with other Banks.

Punjab National Bank with 4497 offices and the largest nationalised bank is

serving its 3.5 crore customers with the following wide variety of banking services:

Corporate banking Personal banking

Industrial finance

Agricultural finance

Financing of trade

International banking

Punjab National Bank has been ranked 38th amongst top 500 companies by The

Economic Times. PNB has earned 9th position among top 50 trusted brands in

India.

Punjab National Bank India maintains relationship with more than 200 leading

international banks world wide. PNB India has Rupee Drawing Arrangements with

15 exchange companies in UAE and 1 in Singapore.


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PNBOnline

Punjab National Bank of India is also a member of SWIFT and more than 150

PNB Branches are connected with terminals in Mumbai. It promotes "Any Time,

AnyWhereBanking".

PNB offers Internet Banking services for both to the Corporates and Individuals. It

provides 24 hours, 365 days banking from the PC of the user. A user can operate

anytime and from anywhere its accounts. The following are some of the services

available online:

Access to account

Complete details of transactions and statement of account

Online information of deposits, loans overdraft account etc.

Online Payment Facility for railway reservation through IRCTC Payment

Gateway Project

Online Utility Bill Payment Services which allows Internet Banking account

holders to pay their telephone, mobile, electricity, insurance and other bills

anytime from anywhere from their desktop.

Punjab National Bank Card user can buy goods and enable services from 45,000

merchant outlets in India and can withdraw cash from over 4500 ATMs with its

own 450 branches.


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Punjab National Bank Branches

Punjab National Bank has its Branches in all the 7 metropolitan and cosmopolitan

cities in Inadi namely New Delhi, Mumbai, Calcutta, Chennai, Bangalore,

Hyderabad and Ahmedabad. It even has its branches in small town in both urban as

well as rural areas.

PNB is always focussing on expanding abroad and till date has identified some

emerging economies abroad. They are in few of these places.

Almaty

Kazakhktan

Shanghai

China

London

Kabul

Afghanistan

Punjab National Bank Housing Loan

Any individual can avail Punjab National Bank Housing Loan for any of the

following purpose:

For construction of house. For purchase of house/ flat.

For purchase of house/ flat from the original allottee, i.e. on First Power of

Attorney basis.


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For carrying out repairs/ renovation/ additions/ alterations in the existing

house.

Approximately 80% of the cost of project is sanctioned by PNB Housing Finance,

subject to a maximum of Rs. 50 lac. In case of carrying out repairs/ renovation/

additions/ alterations in the existing house, the ceiling is Rs. 5 lakh. The loan is

available for a period of 5 years to 20 years or before the borrowers attain the age

65.

Interest of Punjab National Bank Home Loan is charged on reducing balance and

the amount to be sanctioned depends upon the repaying capability of the borrower.

The following securities are required by the cell of PNB Housing Loan:

Mortgage of property for which finance is being given.

In case of purchase of house flat from housing board/ society where

mortgage cannot be created immediately, a tripartite agreement shall be

executed amongst the housing board/society, borrower and the Bank.

In case of purchase of house/ flat on first power of attorney, additional

security by way of mortgage of some other property or pledge of Bank's

Fixed Deposit Receipt/ LIC policy/ Govt. securities has to be provided.

Suitable third party guarantee acceptable to the Bank which may include

guarantee from family members/ other relatives.


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PNB Mutual Fund

PNB Mutual Fund services are distributed under the scheme of Principal PNB

Asset Management Company from its assigned branches. The varieties of Punjab

National Bank Mutual Fund are as under:

Principal Growth Scheme

Principal balanced Fund

Principal Income Fund

Principal Income Fund - Short Term Debt

Principal Cash management Fund

Principal Index Fund

Principal government Securities Fund

Following are the initiative underway:

Technology to be used for mass banking

In process of setting data warehouse which will help cross selling Banks

product

Repositioning of Subsidiaries

Thrust on Low Cost Deposits

Focus on Agriculture and SME segment


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ANALYSIS AND INTERPRETATION


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SWOT ANALYSIS

STRENGTHS

STRONG GROWTH IN BUSINESS

GOOD BRANCH NETWORK

HIGH CASA AMONG PSU

HIGH NIMs COMPARED TO PEERS

FINE GROWTH IN FEE INCOME LAST YEAR

DE-RISKED INVESTMENT PORTFOLIO

ADEQUATE CAPITAL

PROACTIVE ON TECHNOLOGY FRONT

WEAKNESSES

NO DEVELOPMENT IN INSURANCE SECTOR


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SLOWER GROWTH IN INTERNATIONAL FRONT

SLOW DOWN IN TREASURY PROFITS

SUBSIDIARIES LIKE PNB GILTS ARE NOT IMPRESSIVE

OPPORTUNITIES

EXPANSION ON INTERNAITIONAL FRONT

AMPLE OPPORTUNITIES TO EXPAND BUSINESS

GROWTH IN MUTUAL FUNDS

THREATS

ENTRY FOR FOREIGN BANKS

REGULATORY AMENDMENTS

DOWNTURN IN AGRICULTURE GROWTH


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FINDINGS

JOB SATISFACTION EXISTS IN EVERY EMPLOYEE

TRAINING IS A MOTIVATING FACTOR

THREE DAYS OF TRAINING IS COMPULSORY FOR ALL

THE CADRE OF EMPLOYEES FOR UNDERSTANDING

NEW SCHEMES

TRAINING IS ALSO GIVEN FOR UPDATING WITH THE

NEW TECHNOLOGY

TRAINING CENTRES ARE 14 IN INDIA. BASIC

AMENITIES AND ENTERTAINMENT OF GAMES ETC. IS

PROVIDED IN THE PREMISES

TRAINING IS ALSO GIVEN FOR PROMOTION

EMPLOYEES GAIN MANY SKILLS LIKE

UNDERSTANDING ABILITY, PROBLEM SOLVING

ABILITY, MANAGERIAL SKILLS, ETC.

TRAINING INFRASTRUCTURE IS GOOD

TRAINING MODULES ARE GOOD

JOB INVOLVEMENT IS BOOSTED AFTER TRAINING


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SUGGESTIONS

AS PNB IS TAKING IMPRESSIVE STEPS FOR TRAINING THE

NEGATIVE RESPONSES ARE VERY LESS.

THIS INDICATES THE EFFECTIVENESS OF THE TRAINING

THE ORGANIZATION NEED TO SHOW LITTLE MORE

CONCENTRATION ON TRAINING TO OVERCOME THE SMALL

NEGATIVE ASPECTS

BY GIVING MORE IMPORTANCE FOR TRAINING ON

PROMOTION

BY GIVING GOOD COMMUNICATION FLOW

BY GIVING EVEN LITTLE MORE OPPORTUNITIES

PNB CAN REDUCE THE SMALL POINT OF ATTRITION


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CONCLUSION

With this study I conclude that the relationship between

employees and the organization is good as they are

following good and healthy environment and opportunities

for employees to grow.

The study Is conducted to understand the impact of the

training and development on the employees given in PUNJAB

NATIONAL BANK

The result indicates that the training is effective in the

organization.

The impact is very good both for the employees and the

organization.


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QUESTIONNAIRE

NAME

AGE

QUALIFICATION

EXPERIENCE

1. How satisfied are you with the current job?

o HIGHLY SATISFIED

o SATISFIED

o MODERATE

o LOW SATISFACTION

2. DO YOU RECEIVE TRAINING LEADING TO PROMOTION?

YES

NO


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3. WHICH TRAINING IS COMPULSORY?

SPECIFY IF ANY.. NEW SCHEMES

4. WHAT ARE THE VARIOUS AREAS OF TRAINING

COMPUTER KNOWLEDGE

AREAS OF INTEREST IN SCHEMES

5. DOES THE TRAINING GIVEN FOR PROMOTION GIVES GOOD RESULTS?

o STRONGLY AGREE

o AGREE

o DISAGREE

6. WHAT IS THE DURATION ALOTTED FOR TRAINING BY PNB?

o < A WEEK

o > A WEEK

o = TWO WEEKS

o A MONTH

7. HOW MANY TIMES IN A YEAR?

o ONCE

o TWICE

o WHEN REQUIRED

8. IS THE TRAINING A MOTIVATING FACTOR?

o STRONGLY AGREE


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o AGREE

o DISAGREE

9. WHAT DO YOU FEEL ABOUT THE COMMUNICATION FLOW IN THE

ORGANIZATION?

o EXCELLENT

o GOOD

o AVERAGE

o BELOW AVERAGE

10. TO WHICH EXTENT THE GROWTH AND DEVELOPMENT EXISTS?

o HIGHLY SATISFIED

o SATISFIED

o MODERATE

o LOW SATISFACTION

11. DO YOU FIND CHANGE IN YOUR JOB INVOLVEMENT AFTER TRAINING?

o EXCELLENT

o GOOD

o AVERAGE

o BELOW AVERAGE

12. ARE YOU SATISFIED WITH THE TRAINING MODULES?

o HIGHLY SATISFIED

o SATISFIED

o MODERATE

o LOW SATISFACTION


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13. ARE YOU SATISFIED WITH THE INFRASTRUCTURE OF THE TRAINING

PREMISES?

o HIGHLY SATISFIED

o SATISFIED

o MODERATE

o LOW SATISFACTION

14. WHAT DO YOU FEEL ABOUT THE EFFECTIVENESS OF TRAINING?

o EXCELLENT

o GOOD

o AVERAGE

o BELOW AVERAGE

15. CAN YOU PLEASE SPECIFY THE QUALITIES GAINED AFTER TRAINING?

16. DOES THE WAY OF HANDLING THE TASKS IMPROVED?

o STRONGLY AGREE

o AGREE

o DISAGREE

17. DOES THIS TRAINING HELP YOU IN IDENTIFYING YOUR STRONG AND WEEK

POINTS?


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o STRONGLY AGREE

o AGREE

o DISAGREE

18. WHAT IS YOUR OPINION ABOUT DECISION MAKING SKILLS?

o EXCELLENT

o GOOD

o AVERAGE

o BELOW AVERAGE

SUGGESTIONS IF ANY:


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REFERENCES

BOOKS:

Introduction to Human Resource Management,

ICFAI Center for Management

Training and Development ,ICFAI Center for

Management

Training and development: perspectives from the

service sector.

Evaluation methodology for training. Mr. O.P.

Bhatnagar

WEB SITES:

www.pnbindia.com

www.hr-guide.com

www.google.com www.hrm.com
http://www.pnbindia.com/http://www.hr-guide.com/http://www.google.com/http://www.hrm.com/http://www.pnbindia.com/http://www.hr-guide.com/http://www.google.com/http://www.hrm.com/


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