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Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 1
Demystifying Enterprise PortalsNaeem Hashmi
Chief Technology Officer
Information Frameworks
e-mail: [email protected]
Web: http://infoframeworks.com
Webcast - searchsap.comAugust 20, 2002
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 2
About the Speaker • Founder and CTO of Information Frameworks, an author, speaker and
world-renowned expert on emerging eBusiness Intelligence Technologies.
• Author of the best selling book titled, SAP Business Information Warehouse for SAP.
• Member of Intelligent ERP magazine's board of editors, is a frequent speaker at IT industry conferences including SAP TechEd, ASUG, Oracle Open World, DCI, The ERP World, and the Data Warehouse Institute.
• 25+ years of experience in emerging Information Technology research, development, and management, Information Architectures; Enterprise Application Integration e-business; ERP applications; Data Warehousing; Data Mining; CRM; Internet, Object and Client/Server Technologies and Strategic Consulting.
• Email- nhahsmi@infoframeworks Web Site: http://infoframeworks.com Tel: 603-432-4550
Naeem Hashmi
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 3
Agenda• The Enterprise Portal - Definition• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 4
Defining Enterprise Portal
• What is an Enterprise Portal?– A portal is much more than an Interactive flashy Web Site to
publish reports or marketing material– Enterprise Portal is a web based business-critical system
• Integrated information view and business applications • Seamless integration between BI, OLTP and Knowledge Management
Systems• A collaborative environment
• Classes of Portals– Information Portals– Functional Portals– Industry Specific Portals– Enterprise Portals
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 5
Top 5 Characteristics - Enterprise Portal
1. Information Consumer Centric
2. Collaboration and Knowledge Management
3. Content Management
4. Integration – process/information - Delivery
5. Security
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 6
Enterprise Portals and The Extraprise Information Factory
““The Extraprise Information Factory is a Technical The Extraprise Information Factory is a Technical Architecture to Architecture to constructconstruct and and deploydeploy scalable, scalable,
extendable, distributable and integrated solutions extendable, distributable and integrated solutions needed to support business critical applications.” needed to support business critical applications.”
““The Extraprise Information Factory is a Technical The Extraprise Information Factory is a Technical Architecture to Architecture to constructconstruct and and deploydeploy scalable, scalable,
extendable, distributable and integrated solutions extendable, distributable and integrated solutions needed to support business critical applications.” needed to support business critical applications.”
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The Extraprise Information Factory, Webcast, searchSAP.com Jan 8, 2002
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 7
Agenda• Definition of an Enterprise Portal• Enterprise Portal - Functional Components• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 8
Enterprise Portal – Functional Components• Personalization• Customization• Presentation an Navigation• Aggregation• Categorization/Taxonomy• Search• Collaboration• Workflow• Administration and Management
Single Sign-on• Integration• Business Intelligence
Groupware
Groupware
CRMCRM ........Business ApplicationBusiness ApplicationSAPSAP WebWeb
Portal client
Information sources
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BI Unifica-tion KM Y!
iViewServer
Portal Builder Use
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Enterprise Portal Solution
Source: SAPInfo
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Portlets, iViews, Gears
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 9
Enterprise Portal – Functional Components• Personalization
– One of the critical component– Choice of Content – Value: Improve productivity/loyalty
• Customization– Branding– Look and Feel– Value: Identity
• Presentation an Navigation– User Interface Consistency across
broad range of applications– Value: Less Training, support and
administration Groupware
Groupware
CRMCRM ........Business ApplicationBusiness ApplicationSAPSAP WebWeb
Portal client
Information sources
Po
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iViewServer
Portal Builder Use
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Enterprise Portal Solution
Source: SAP
Info
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Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 10
Enterprise Portal – Functional Components• Aggregation
– Package information from one or more sources for a user personalized view
• Categorization/Taxonomy– Manual and Automatic– Value: Groups information content
• Search– Context based search– Federated Search
• Collaboration– Key component of Enterprise Portals– Value: Knowledge Sharing/Communities
• Workflow– Rules drive Information Flow– Value: Business/Info process Automation
• Administration and Management– Manage all components - single point
Groupware
Groupware
CRMCRM ........Business ApplicationBusiness ApplicationSAPSAP WebWeb
Portal client
Information sources
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Portal Builder Use
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Enterprise Portal Solution
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Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 11
Enterprise Portal – Functional Components• Single Sign-on
– Key feature– Identification, Authentication,
Authorization– Value: Easier to manage - High ROI
• Integration– The most critical functionality– Applications, Internal, External– Value: Provides an Integrated view of
business systems without building point to point interfaces - High ROI
• Business Intelligence– On-Demand Reporting, Analytics– Partners, Customers, Suppliers– Value: Instance Global access to company
information resources.Groupw
areGroupw
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ApplicationBusiness ApplicationSAPSAP WebWeb
Portal client
Information sources
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Portal Builder Use
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Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 12
Enterprise Portal InfrastructureIn
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Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 13
Enterprise Portal – Vendors
• Personalization
• Customization
• Presentation an Navigation
• Aggregation
• Categorization/Taxonomy
• Search
• Integration
• Business Intelligence
• Collaboration
• Workflow
• Single Sign-on
• Administration and Management
All vendors support these portal functions in one share or form
How you know which Enterprise Portal is good for your business ?
Enterprise Portal – Functional Components
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 14
Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 15
Portal Selection Methodology• Information Frameworks developed a proven Enterprise Portal
Readiness, Assessment and Selection methodology. The key features are:– Identify and define the business problem– Short-Term and Long-Term business priorities– IT Strategy and IT Landscape– Develop Business Case for Enterprise Portal– Win Business Sponsorship– Portals Technology Features– Prioritize Portal features against business value– Define Portal Pilot Scenario– Define Pilot Project Team– Conduct Conference Room Pilot– Re-assess ROI after the Conference Room Pilot– Make a Business case for Phase I of your project– ……
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 16
Enterprise Portal- Organizational Roles
Corp Head Quarter
Business Units
Corp Operations
HQ/BU Combined
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 17
Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors - IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 18
Enterprise Portal – SAP
Source: SAP
• Personalization
• Customization
• Presentation an Navigation
• Aggregation
• Categorization/Taxonomy
• Search
• Integration
• Business Intelligence
• Collaboration
• Workflow
• Single Sign-on
• Administration and Management
SAP Enterprise Portal 5.0
Enterprise Portal – Functional Components
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 19
Enterprise Portal - Oracle
Source: Oracle
• Personalization
• Customization
• Presentation an Navigation
• Aggregation
• Categorization/Taxonomy
• Search
• Integration
• Business Intelligence
• Collaboration
• Workflow
• Single Sign-on
• Administration and Management
Oracle 9iAS Portal
Enterprise Portal – Functional Components
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 20
Enterprise Portal – IBM
• Personalization
• Customization
• Presentation an Navigation
• Aggregation
• Categorization/Taxonomy
• Search
• Integration
• Business Intelligence
• Collaboration
• Workflow
• Single Sign-on
• Administration and Management
Source: IBM
Enterprise Portal – Functional Components
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 21
ORACLE - Enterprise Portal Analysis• Strengths
– Solid Database Platform – Powerful Development Environment -Pure Java centric– Highly Scalable– BI- Database centric
• Weakness– Portal technology very database centric (database specific)– Heavy on programming resources– Good and powerful tools to build solution rather a end-to-end Environment– Limited predefined BI or Portal templates (content) to jumpstart
• Things to watch– Inconsistent development environments– Traditional Data Warehouse Centric– Limited to Oracle Platform only
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 22
IBM - Enterprise Portal Analysis• Strengths
– Solid Database and Application Server Web Platform
– Power full Development Environment - Web Services Platform
– Scaleable - High End Knowledge Management Technology
– Excellent R&D
– Global Support
• Weakness– Portal technology is a patchwork of earlier technologies
– Heavy on development
– Limited Portal content (portlets) for business applications
• Things to Watch– Costs - Hardware/software
– Middleware Focused and multiple products
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 23
SAP - Enterprise Portal Analysis• Strengths
– New product and Pure Portal Centric– Tight Integration with SAP BI/ERP Solutions - good for SAP Customers– Rich Business Content (pre defined BI solutions, Portals - Business Packages)– Powerful Content Unification platform
• Weakness– EP Portal 5.0 environment only supports Windows platform (EP6 Oracle Oracle 8.1.7
for Metadata and Content Management repository?). – Weak in Support Services - SAP is learning Portal skills– Great vision - lots of neat features but not enough proof points
• Things to Watch– Most projects are in pilot-mode. Very little information on large scale solution
scalability– Takes some time to understand SAP way of doing BI things - not DB centric but rather
API or Information centric
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 24
Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 25
Top 10 Critical Success Factors1. Must have executives sponsorship.2. Must Know what are the objectives3. Listen to your information consumers.4. Focus on information flow in mind designing and implementing Portals.5. Focus on your key business objectives.6. Security. Be innovative, but be careful.7. Clear scope definition and plan implement in Phases – no big bang.8. Focus on building a sense of community. 9. Develop a comprehensive re-usable Web Services based application Integration
architecture.10. Assess ROI at the end of every Phase - More often than BI (DW)
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 26
Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and
SAP• Enterprise Portal Success Factors• Questions
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 27
Questions
UPCOMING EVENTSUPCOMING EVENTSSeptember 12: ERP Data Mining - searchsap.com. Wecast
October 13: American SAP User Group Conference - Business Intelligence/Portal, DenverTopic: Issues and Challenges facing Customers when Implementing Business Intelligence
October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory
October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal
November 7: The Data Warehousing Institute World Conference, OrlandoTopic:Knowledge Discovery through OLAM - the On-Line analytical Mining
UPCOMING EVENTSUPCOMING EVENTSSeptember 12: ERP Data Mining - searchsap.com. Wecast
October 13: American SAP User Group Conference - Business Intelligence/Portal, DenverTopic: Issues and Challenges facing Customers when Implementing Business Intelligence
October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory
October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal
November 7: The Data Warehousing Institute World Conference, OrlandoTopic:Knowledge Discovery through OLAM - the On-Line analytical Mining
This presentation is available at: http://infoframeworks.comhttp://searchsap.com
Naeem Hashmi, Chief Technology Officer, Information FrameworksTel: 603-432-4550 Email: [email protected] Web site: http://infoframeworks.com
Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 28
INFORMATION FRAMEWORKS
Technology/Solution Assessment
Product Strategy Solution Strategy
Product Positioning Competitive Analysis
Software product architecture Marketing Strategy
Product Performance and Benchmarking Consulting
Hardware Configuration
Market Research Market Assessment
Competitive Analysis Technology due
Seminars WebinarsKeynotes
Panel ModeratorPublications
Hands-on trainingConferences
Executive and Senior IT Management Consulting
Enterprise Information Architectures (EIA) Business Case Development
Information Architecture Application
Deployment Architectures implementation
Legacy Application Migration Strategies
ERP Application deployment strategies
Enterprise Applications Integration (EAI)
Architectures, Service Modeling and design, EAI technology assessment
Tools and Technology Assessment
Vendor Selection and Assessment
Conference Room Pilot implementation
Business Intelligence and Portals
Architectures, Methodologies
Tool/technology/Vendor assessment and selection
Data Warehouse, Data Marts, Analytics, Information Delivery
Deployment Architectures
Business Intelligence and eBusiness Integration architectures
Portals Strategies, Business case, Assessment, Architectures, Modeling, Planning and knowledge Transfer
KNOWLEDGETRANSFER
INFORMATIONTECHNOLOGY
ORGANIZATION
SOFTWAREAND
SOLUTION VENDORS
INFORMATIONTECHNOLOGYINVESTORS
http://infoframeworks.com