July 1, 2002 Portals 2002 - Nottingham 1

Why You Need an Enterprise e-Strategy – Not Just a Portal

Portals 2002

July 1, 2002

Jack McCredie

July 1, 2002 Portals 2002 - Nottingham 2

OutlineCurrent context for e-business initiatives in higher educationUC Berkeley IT environmentStrategic planning processes at UCe-Berkeley initiativeSome lessons learned & advice

July 1, 2002 Portals 2002 - Nottingham 3

Current e-Business Context

Chaotic environment – excessive hype and the dot.com collapse

July 1, 2002 Portals 2002 - Nottingham 5

Current e-Business Context

Chaotic environment – excessive hype and the dot.com collapse

Cost overruns and performance disappointments with ERP systems

July 1, 2002 Portals 2002 - Nottingham 6

Current e-Business Context

Chaotic environment – excessive hype and the dot.com collapse

Cost overruns and performance disappointments with ERP systems

University of Michigan abandons its portal

July 1, 2002 Portals 2002 - Nottingham 7

Current e-Business Context

Chaotic environment – excessive hype and the dot.com collapseCost overruns and performance disappointments with ERP systemsUniversity of Michigan abandons its portalDisappointments with corporate “partners”

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Some UC Berkeley Corporate DisappointmentsCommonFindzUniversityHungrymindsuniversity (Wiley)IzioPrometheusi-DriveDEC/Compaq

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UC Berkeley IT EnvironmentSolid networking infrastructure, but growing deferred maintenance

Major enterprise administrative initiatives underway (PeopleSoft)

Commitment to engaging K-12 community – IU project

Statewide education and research network – CalREN-2, ONI, DCP

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UCB Portal Initiatives

No enterprise portal yet , but

PeopleSoft HR/Enterprise portal

Cal Alumni Association (@Cal)

BAI Reporting Portal

uPortal Evaluation

Haas School of Business (Metadot)

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UCB Strategic Planning

Not a strong tradition of academic planning

UC system New Business Architecture 2010

UCB draft strategic academic plan

Planning for Information Systems & Technology

E-Berkeley campuswide initiative

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e-Berkeley

Vision: Transforming our community through technology-enabled learning, discovery, and engagement.Making all UC Berkeley transactions for students, faculty, staff, alumni, business partners, and the public available on the Internet.

15Portals 2002 - NottinghamJuly 1, 2002

e-Berkeley SteeringCommittee

(Executive VC/ Provost)

e-Berkeley ImplementationTask Force

(VC/CFO & FA)

Academic Senate Computing &

Communications(Faculty Senate Appt.)

e- BAS WorkingGroup

(VC-BAS Appt.)

Policy Working Group(VC/CFO Appt.)

Administration andStudent Services

(VC/CFO)

Educational Technology(VPUE Appt.)

Information TechnologyArchitecture(AVC/CIO)

Information Security(AVC/CIO Appt.)

Chancellor’s Cabinet(Chancellor)

Learning Management Systems Working Group

(VPUE Appt.)

e-Learning PolicyTask Force

(VPUE Appt.)

AcademicSenate

(Chair – FS)

e-Berkeley Governance Structure

CommunicationsWorking Group

(VC/CFO)

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e-Berkeley UpdateDeveloped the e-Berkeley Program Office

Engage all segments of the campus community

Incremental project funding through proposals as part of campus budget process

Course web casting and video archives

Course managment system

Online credit card processing

Network Security Office

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e-Berkeley Update

E-GradesOnline graduate admissionsTravel systemResearch e-Protocol SystemSeveral departmentally supported projects (e.g. Sure pay, Parking, AirBears, Active Directory, Books in a box, etc.)

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Illustrative Lessons Learned

Support and buy-in from senior managers is an absolute must

Ensure that IT initiatives are aligned with university mission and goals

Campuswide IT architecture is a must

Enterprise implementations are harder and more expensive than anyone thought

Manage the customization process!!

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Illustrative Lessons LearnedGet the processes fixed before moving to implement IT solutionsRecognize that ongoing projects require ongoing funding – don’t start a project if you cannot sustain itUnder-promise and over-deliverMore collaboration with peers is a must (UC/JOG, JSTORE, JA-SIG, etc)Etc., etc., etc.

July 1, 2002 Portals 2002 - Nottingham 20

My Best Current Advice

Make contact with the JA-SIG organization and participate in its programs

http://www.ja-sig.org/

Mellon Foundation funding support

Large and growing particiaption

uPortal deserves your attention!!

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Questions and discussion?